CESCOM Electricity Bill Payment Online - Complete Process

1. Step 2: Select ‘Online Electricity Bill Payment’ Option. On the homepage, click the ‘Online Electricity Bill Payment’ link to proceed. 

1. Step 3: Choose Urban or Rural. Select whether you are from an Urban or Rural area to ensure the correct payment option is displayed. 

1. Step 4: Enter Consumer ID and Captcha. Input your Consumer ID (which can be found on your bill) and the Captcha code to verify your identity. 

1. Step 5: View Your Bill Details. Once logged in, your bill details, including the total amount due, due date, and previous payments (if any), will be displayed. 

1. Step 6: Choose Your Payment Method. Select your preferred payment method from the available options: 

1. Credit/Debit Card 

1. Net Banking 

1. UPI (Unified Payments Interface) 

1. E-wallets (Paytm, PhonePe, etc.) 

1. Step 7: Complete the Payment. Click ‘Proceed to Pay’ after selecting your payment method. Complete the payment securely using the chosen method. 

1. Step 8: Download Your Payment Receipt. After successful payment, an acknowledgement receipt will be generated. You can download and save it for future reference.

Benefits of Paying Your CESCOM Bill Online 

Online bill payment for CESCOM offers several benefits to customers, making the process quicker, more convenient, and accessible: 

1. 24/7 Access: Make payments any time of day, without needing to visit physical locations. 

1. Instant Confirmation: Get immediate confirmation of your payment without waiting for manual processing. 

1. Go Green: Opt for paperless billing and receipts to help conserve the environment. 

1. Avoid Penalties: Ensure timely payments to avoid penalties and service disruptions. 

1. Multiple Payment Options: Choose from various payment methods, making it easier for everyone.

Fast-Track Services

CESCOM offers a variety of Fast-Track Services to cater to urgent customer requirements. These services are designed to streamline and speed up the process for certain types of applications and changes. Here's a breakdown of each one: 

1. New Connection: If you need a new electricity connection for your home or business, you can apply directly via the CESCOM portal. This is a simple process where you can submit your application, upload the necessary documents, and track the progress of your application. 

1. Tapping Connection: If you need an additional power supply from your existing connection, the Tapping Connection service is available. This is typically for customers who need more power without the need for a completely new connection. 

1. Track New Connection: Once you’ve applied for a new electricity connection, CESCOM allows you to monitor the status of your request. You can view updates on the approval, installation, and activation processes directly on the portal. 

1. Track Tapping Connection: Similar to new connection tracking, the Tapping Connection request can be tracked online to keep you updated on the progress and expected timelines. 

1. Name Change: If the ownership of the electricity connection needs to be transferred (e.g., in the event of a sale or transfer of property), CESCOM provides an easy way to change the registered name on the connection. 

1. Tariff Change: If you need to change the tariff category of your connection (for example, from residential to commercial or industrial), CESCOM facilitates a streamlined process for applying and modifying your tariff category. 

1. Load Reduction: If your power requirements have decreased, you can apply for a load reduction to lower your sanctioned load. This can help save costs, as you won’t be billed for excess power capacity that you no longer need. 

1. Load Enhancement: On the other hand, if you need more power due to increasing electricity consumption, CESCOM allows you to increase the sanctioned load to meet your higher energy needs. 

Tracking CESCOM Service Requests

CESCOM, the Chamundeshwari Electricity Supply Corporation Limited, provides customers with an easy and efficient way to track the progress of their service requests. Whether you’ve applied for a new connection, made a request for a tariff change, or asked for a load reduction, CESCOM allows you to monitor the status of these applications in real time. This step-by-step guide will help you navigate the process for each type of service request. 

1. Track New LT/HT Connection Status

If you have applied for a Low Tension (LT) or High Tension (HT) electricity connection, you can use the CESCOM portal to track the status of your application. It helps ensure that you stay informed about your connection's approval and installation process. This will provide you with detailed information, such as whether your application is under review, in process, or if the connection has been successfully installed. You will also receive any additional instructions, such as further documentation requirements or site visits. 

Here are the steps to Track LT/HT Connection Status: 

1. Step 1: Open your web browser and visit the CESCOM official website at www.cescmysore.karnataka.gov.in. 

1. Step 2: On the homepage, locate the section titled ‘Track New Connection’ under the service requests category. 

1. Step 3: Click on this option to proceed to the tracking page. You will be prompted to enter your Consumer ID or Application Number (this information is available on your previous correspondence or bill). 

1. Step 4: After entering your details, you will need to fill in the captcha code for verification. 

1. Step 5: Once verified, click ‘Submit’ to view the status of your LT/HT connection request. 

2. Track Tapping Connection Status

If you have applied for a Tapping Connection to request additional power from your existing connection, CESCOM allows you to track the progress of your request. A tapping connection provides additional power from an already established electrical supply, making this service convenient for consumers who need to increase their energy supply without applying for a new full connection. The system will show updates on the progress of your tapping request, including approval status, site inspections, and any necessary steps for activation. You will also be informed if there are delays or additional actions required from your side. 

Follow the steps below to Track Tapping Connection Status: 

1. Step 1: Go to the CESCOM official portal.  

1. Step 2: From the homepage, navigate to the ‘Track Normal Service Request’ section. 

1. Step 3: Select ‘Tapping Connection Status’ from the available service request options. 

1. Step 4: Enter your Consumer ID or Application Number. 

1. Step 5: Complete the captcha verification to ensure the security of your request. 

1. Step 6: Click on ‘Submit’ to view the real-time status of your tapping connection request.

3. Track Name Change Request 

When you want to transfer the ownership of your electricity connection to another individual or change the name on your account, CESCOM provides an easy process to track the progress of your Name Change Request. This service is commonly used when ownership of the property changes, or the account holder’s name needs to be corrected. By tracking your name change request, you can easily check if the process has been completed, whether any additional documentation is needed, and when the name will be officially updated on your account. 

Steps to Track Name Change Request are as follows: 

1. Step 1: Visit the CESCOM website and locate the ‘Track Normal Service Request’ section. 

1. Step 2: From the options provided, select ‘Name Change Request’. 

1. Step 3: Enter your Consumer ID or Application Number (as provided in your request). 

1. Step 4: Fill in the captcha code as part of the security procedure. 

1. Step 5: Click ‘Submit’ to view the status of your name change application. 

4. Track Tariff Change Request

If you have requested a Tariff Change to adjust your electricity tariff category (for example, switching from domestic to commercial rates or applying for a lower tariff category), CESCOM enables you to track the progress of your request. Tariff changes can significantly impact your monthly bill, so it’s essential to stay updated on the status. By tracking this request, you can confirm whether your application has been approved and when the new tariff will be applied to your account. You will also be alerted if additional documents or clarifications are needed to process your request. 

You can follow the instructions given below to Track Tariff Change Request: 

1. Step 1: Open the CESCOM portal. 

1. Step 2: Navigate to the ‘Track Normal Service Request’ section. 

1. Step 3: Choose the ‘Tariff Change Request’ option. 

1. Step 4: Enter your Consumer ID or Application Number. 

1. Step 5: Complete the captcha verification to proceed. 

1. Step 6: Click ‘Submit’ to check the status of your tariff change request. 

5. Track Load Reduction/Enhancement Request

If you need to either reduce or enhance the sanctioned load for your connection (based on your power consumption), CESCOM allows you to monitor the status of these requests. This is useful if your energy needs have changed, either due to a decrease in consumption or an increase in power usage. This will provide you with real-time updates, including whether your request is being processed, when the changes will take effect, and any further steps you may need to take to finalize the adjustment. 

Here are the instructions to Track Load Reduction/Enhancement Request: 

1. Step 1: Visit the CESCOM website. 

1. Step 2: Under the ‘Track Normal Service Request’ section, select either ‘Load Reduction’ or ‘Load Enhancement’ based on your request. 

1. Step 3: Enter your Consumer ID or Application Number. 

1. Step 4: Complete the captcha verification. 

1. Step 5: Click ‘Submit’ to view the status of your load adjustment request.