Airtel FASTag Customer Care Number

FASTag with Airtel Payments Bank is a reloadable tag that allows for automated toll deduction and allows you to travel through the toll plaza without having to stop for a cash transaction. After the tag account is activated, the tag is mounted to the vehicle's windscreen using Radio-frequency Identification (RFID) technology.

Updated On - 19 Sep 2025

This programme is part of the National Electronic Toll Collection (NETC) effort, which is being implemented by the National Payments Corporation of India (NPCI) under the National Highways Authority of India (NHAI) and Indian Highways Management Company Limited's guidelines (IHMCL). FASTag is the ideal choice for a stress-free journey along national highways. FASTag is currently in use at 400 toll booths on both national and state roadways.

Airtel FASTag Support and Services

To contact the Airtel FASTag customer care, use the below-mentioned contact details:

  1.  Airtel FASTag Customer Care number: 8800688006/ 400
  2.  Email: wecare@airtelbank.com

FAQs on Airtel FASTag Customer Care

  • What are the documents required to open an Airtel FASTag account?

    To open an Airtel FASTag account, you need to submit documents like vehicle registration number and vehicle registration certificate. You also need to have an active Airtel Payments Bank wallet or savings account.

  • I do not have a bank account with Airtel Payments Bank, am I eligible to apply for Airtel FAStag?

    No, you are not eligible to apply for Airtel FASTag if you do not have a savings account or wallet with Airtel Payments Bank.

  • Can I avail a monthly FASTag pass with Airtel Payments Bank?

    Yes, a monthly FASTag pass facility is available as with Airtel Payments Bank. 

  • Can I contact Airtel’s customer care to block/close the FASTag?

    Yes, you can contact Airtel’s customer care on 8800688006 or 400 to block or close the FASTag. 

  • Is it possible to use the same FASTag for two different vehicles?

    No, the same FASTag cannot be used for two different vehicles. 

  • Can I call the customer care number in the case of an incorrect deduction?

    Yes, you can call the customer care number of Airtel in the case of an incorrect deduction. 

  • Does Airtel Payments Bank levy a registration fee for the FASTag?

    Yes, Airtel Payments Bank levies a registration fee of Rs.100 for the FASTag.

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