How to Register An EPF Grievance Online Last Updated : 07 Jun 2020

The EPF subscribers can register their grievances online on the EPF i-Grievance Management System. It not only allows to register your complaints but also addresses all queries. You can also check the status of the pending request on the portal.

Employees’ Provident Fund Organisation (EPFO) members who are contributing towards the Employees’ Provident Fund (EPF) scheme can register any grievances on the EPF i-Grievance Management System. The status of the request and registration of complaints/ queries can also be done on the website.

Process to Register a Complaint on EPF i-Grievance Management System

The step-by-step procedure to register a complaint on EPF i-Grievance Management System is mentioned below:

  • Visit the official website of EPF i-Grievance Management System (https://epfigms.gov.in/).
  • Click on ‘Register Grievance’.
  • Select one of the options that have been provided against the ‘Status’ section.
  • Select ‘Others’ in case you do not know the PF number.
  • Next, enter your Universal Account Number (UAN) and the security code.
  • Click on ‘Get Details’.
  • Your name, UAN, email ID, and mobile number will be displayed on the screen.
  • Click on ‘Get OTP’. Enter the OTP that has been sent to your mobile number.
  • Under the ‘Personal Details’ section, choose the relevant PF account number.
  • Under the ‘Grievance Details’ section, select what the grievance is related to, the grievance category, and enter the description.
  • Upload any relevant documents that support the complaint. This can be done by clicking on ‘Choose Files’ and then ‘Attach’.

You will receive a registration number once the complaint has been registered. The details will be sent to you via email as well.

Verification of the complaint is done by the EPFO before it is sent to the relevant department for resolution. It usually takes up to 15-30 days for the complaint to be resolved.

Status of Complaint

The process to check the status of the complaint is very simple. The step-by-step procedure to check the status of the complaint is mentioned below:

  • Visit the official website of EPF i-Grievance Management System (https://epfigms.gov.in/).
  • Click on ‘View Status’.
  • Enter the registration number that you received at the time of registering the complaint.
  • In case the complaint was registered on the earlier version of the website, enter the grievance password or mobile number/email ID.
  • Enter the security code that has been displayed on the screen.
  • Click on ‘Submit’.
  • The status of the complaint will be displayed on the screen.

Sending Reminder about Complaint

In case the complaint has not been resolved on time, you can send reminders on the grievance website. The step-by-step procedure to send a reminder is mentioned below:

  • Visit the official website of EPF i-Grievance Management System (https://epfigms.gov.in/).
  • Click on ‘Send Reminder’.
  • On the next page, enter the registration number that you received when the complaint was registered.
  • The grievance password or mobile number/email ID must be entered in case the earlier version of the website was used to register the complaint.
  • Next, enter the reminder description and security code.
  • Click on ‘Submit’. A reminder will be sent to the relevant department regarding the complaint.

Different Issues where Complaints can be Registered

The various issues for which complaints can be registered are mentioned below:

  • PF withdrawal
  • Employees’ Pension Scheme (EPS) certificate or Form 10C
  • Queries regarding the PF balance
  • In case the cheque is misplaced or returned
  • Transfer of PF or Form 11
  • Settlement of pension
  • Insurance payment or Form 5(IF)

The status of the complaint can also be checked online. In case the query is not resolved within the specific time, reminders can be sent as well.

FAQs

  1. How are grievances monitored?
  2. Providing solutions to grievances plays a very important role in EPFO operations. Strict timelines are also provided by which the grievance must be resolved. Monitoring of complaints is done on a regular basis.

  3. Can inoperative EPF accounts be traced?
  4. The EPFO online helpdesk helps in tracing inoperative EPF accounts. The EPFO member must complete the registration process and provide basic details for the account to be traced.

  5. Can an EPFO member raise a complaint via social media?
  6. Yes, EPFO members can raise a complaint via social media. The Twitter and Facebook pages to raise a complaint are https://twitter.com/socialepfo and https://www.facebook.com/socialepfo.

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