Accessing UAN Account After Changing Mobile Number
The UAN portal gives you the facility to see you PF balance, Status of PF transfer, Download PF passbook and KYC upload. The UAN has eased our life. But, you don’t need this account regularly. It is very easy to forget the UAN and its password.
You can access the UAN number using the status check of the UAN. You can also reset the password using your UAN number and mobile number. But you don’t have a way to access the UAN account without the password or mobile number. If someone loses both, it seems a dead end.
Offline Mode of Mobile Number Change
The registered mobile number is the key to reset UAN password. Hence, if you lose the registered mobile number, you can register new mobile number.
The process of registering new mobile number goes through the employer. You have to write an application on the letterhead of your employer. Request for the registration of new mobile number. Attest this application to your employer. Submit the application to the regional PF office.
Your employer can also forward this application. You can also send it through the speed post. After 15 days, you should get an SMS about the new mobile number registration. The SMS itself would be sent to a new mobile number.
Now you can reset UAN portal password using the new mobile number.
However, EPFO has taken an initiative to resolve such problems. It had made a mechanism to deal with ‘forget password’ and some other problems. You can expect to solve this mobile number change problem from the EPFO website. However, UAN portal doesn’t have any such link.
In the employees section, there is a new link of UAN helpdesk. This link leads us to the new page of the helpdesk. The helpdesk has separate windows for the employee and employer.
Going through the employee window, You will reach to the helpdesk page. In this page, you will get a dropdown list of EPF problems. There would be your problem of reset password without mobile.
After the submission, you will get an OTP for the verification. Give the OTP and submit the form. This will generate an application ID. Keep it with you. The EPFO will resolve the problem and send new password into your new mobile number.
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