Paytm FASTag
Paytm FASTag is an electronic device issued by Paytm under the NETC program run by NPCI as per the recommendations of NHAI and IHMCL. This toll tag enabled with RFID technology allows automatic deduction of toll charges at the toll plazas on National Highways. A vehicle affixed with a Paytm FASTag can pass through any toll collection booth without any stop for paying the toll fee in cash. It can be used at more than 450 toll plazas on National Highways across the country.
How Does the Paytm FASTag work?
Paytm FASTag operates by employing Radio-Frequency Identification Technology (RFID). You can purchase it online through Paytm website or app by paying Rs.350. It will take 24 to 48 business hours for the FASTag to get activated after its issuance. It will be linked to your Paytm Payments Bank account and Paytm Wallet. After activation, the tag will be attached to your car's windscreen.
As soon as you approach a toll collection booth on the National Highways, the RFID readers installed at the booth will scan the information available in the tag. Upon successful reading of the tag, the applicable toll amount will be automatically debited from your Paytm wallet. A transaction SMS will be sent to your registered mobile number once the amount gets auto-debited. Next, the boom barrier will automatically open and you can drive through the toll plaza without stopping for a while.
Features and Benefits of Paytm FASTag
- Paytm FASTag allows you to make automatic cashless transactions at toll plazas on National Highways without relying on cash.
- As it facilitates instant toll payments, you can save your valuable time and fuel which otherwise get wasted while standing idle in long toll queues.
- You will get assured cashback of up to Rs.500 into your FASTag Paytm Wallet for FY 2021-22 on every transaction made through your Paytm FASTag at NHAI toll plazas. The amount will get credited to your account on a monthly basis.
- A Paytm FASTag can be used only for one vehicle. If you have two vehicles or a fleet, you must get separate FASTags for each of them for smooth operation.
- You can use the FASTag only at select toll plazas while passing through the exclusive FASTag lane demarcated for its usage.
- In order to avail this facility, you need to have a Paytm wallet. The FASTag Wallet will be created as a sub wallet under the Paytm wallet.
- Your Paytm FASTag account can be recharged online through your Paytm Wallet.
- You can avail a tag-based monthly pass for a particular toll plaza. It will help in saving a significant amount of toll cost if you pass through the particular toll plaza on a regular basis.
- Paytm FASTag comes with unlimited validity until it depreciates due to wear and tear or is tampered with. If it is damaged or can't be read at toll plazas, you can request for tag replacement by paying a one-time fee of Rs.200.
- Your Paytm wallet can be recharged online by using various transaction modes like Credit Card, Debit Card, NEFT, and Net Banking.
- You can recharge your FASTag account with as low an amount as you prefer. There is no minimum recharge value.
- The maximum Fastag recharge amount for Paytm FASTag is Rs.1 lakh. This means you can't have more than Rs.1 lakh in your FASTag account at any point in time.
- You can close or deactivate your Paytm FASTag account anytime without paying any deactivation fee.
Since the Paytm FASTag will be linked to a prepaid account, you will have to submit your KYC documents as per the terms and conditions of the bank. Here are the documents to be submitted:
Fees and Charges for Paytm FASTag
The fees and charges for the issuance of Paytm FASTag are fixed for different vehicle classes.
Besides, the issuance fee you will also need to pay a security deposit and a threshold amount additionally.
Here are the various vehicle classes and the prices for their tags:
1. Tag Issuance Fee
Vehicle Class | Vehicle Type | Tag Price |
4 | Car/Jeep/Van/TATA Ace and similar mini Light Commercial Vehicle (LMV) | Rs.250 |
5 | Light commercial vehicle 2-axle/Mini Bus | Rs.100 |
6 | Bus 3-axle/ Truck 3-axle | Rs.100 |
7 | Bus 2-axle/Truck 2-axle | Rs.100 |
12 | Regular tractor/Tractor with trailer, Truck 4-axle, Truck 5-axle, and Truck 6-axle | Rs.100 |
15 | Truck 7-axle and above | Rs.100 |
16 | Earth Moving/Heavy Construction Machinery | Rs.100 |
2. One-time Security Deposit: A one-time security amount of Rs.99 needs to be deposited at the time of FASTag purchase. The amount will be refunded at the time of closing your FASTag account.
*A threshold amount/minimum Fastag balance of Rs.150 needs to be maintained in your Paytm FASTag Wallet.
Note: The refundable security deposit and threshold amount may vary depending on the vehicle class.
MRP of Paytm FASTag
The MRP of Paytm FASTag is Rs.500 (inclusive of all taxes). Here is the price break up for the tag as mentioned on the official website of Paytm:
- Tag price - Rs.100
- One-time security deposit - Re.0 - Rs.99
Process to Recharge Paytm FASTag
The procedure to recharge Paytms FASTag is mentioned below:
- Open the Paytm app or visit the official website of Paytm.
- Log in to your account.
- On the homepage, select 'Recharge & Pay Bills/Payments'
- Under the 'Featured Services' section, you will find the 'FASTag Recharge' option, click on it.
- Next, select the bank from the options that are provided.
- Once the 'Issuer Bank' has been selected, the vehicle number must be entered.
- Next, select the amount.
- Click on 'Proceed'.
- Next, you can avail a deal (if available) and enter the promo code.
- Choose 'Select an option to pay'. The payment can be made via debit card, credit card, net banking, UPI, or Paytm wallet balance. Once the relevant payment option has been selected, you can complete the payment procedure.
The process to recharge the FASTag account is simple with the help of the Paytm app. You will receive an SMS once the payment process has been completed.
Where can you use your Paytm FASTag?
You can use the Paytm FASTag only at select toll plazas across National Highways that are listed under the NETC program. The tag will be functional only in the special lanes demarcated for FASTag users. Thus, to enjoy an automatic toll payment facility, you will have to drive your vehicle through these ETC lanes. However, by paying the toll fee in cash you can drive your vehicle with FASTag through any lane at toll plazas. If you don't have a valid FASTag, avoid entering the FASTag lanes. If you enter by mistake you will be charged double the applicable toll fee in cash.
Customer Care Details of Paytm FASTag
- 24x7 toll-free number: 1800-120-4210
- Email support: Fastag@paytm.com
You can get in touch with the customer representatives of Paytm on this toll-free number to get your queries and concerns addressed. You may also write to them at the given email address.
FAQs on Paytm Fastag
- Is it compulsory to buy a FASTag for my vehicle?
No, it is not compulsory to buy FASTag for your vehicle. It is completely voluntary as of now. However, it is suggested that you should avail this service to facilitate the electronic toll collection initiative of the government.
- I have a used vehicle. Can use my Paytm FASTag to pay the toll charges?
Yes, you can. However, before usage make sure that the previous owner of your vehicle has deactivated the old FASTag assigned to it.
- How to deactivate or close my FASTag account?
In order to deactivate your Paytm FASTag call the toll-free helpline of Paytm and raise a FASTtag closure request. Next, apply for a refund of the security deposit that you had paid at the time of tag issuance.
- Can I apply for a Paytm FASTag if my vehicle is registered with a chassis number?
Yes, you can apply for a FASTag from Paytm if your vehicle is registered with a chassis number or vehicle identification number. In such an instance just call the customer care number of the company to get the chassis number updated with your vehicle registration number.
- What to do if the delivery of my FASTag gets delayed?
In case there is a delay in the delivery of your FASTag get in touch with the customer helpline number. You can also check the delivery timeline by entering your pin code in the tracker provided on the FASTag purchase page.
- Is it possible to use my FASTag purchased for one vehicle for another vehicle?
No, you can't. Since FASTag is not transferable, it is not possible to use the FASTag issued for one vehicle for another vehicle. You will have to apply for a separate FASTag for the other vehicle.
- How to report an incorrect deduction made from my FASTag account?
To report an incorrect deduction made from your FASTag account contact the company at their toll-free number. Choose option 2 in the IVR menu to file a complaint. The company will review your request and if the claim is genuine will refund the amount.
- What to do if I am not able to pass through ETC lane despite having the required balance in my FASTag Paytm wallet?
In case you are having this issue at multiple toll plazas, call the toll-free customer care number of Paytm FASTag and raise a request by selecting option 2 in the IVR menu.
- I stay within 10 km of a toll plaza. Can I get concession available for local vehicles?
Yes, you are eligible to get concession for local vehicles in this case. Purchase a Paytm FASTag to avail concession on toll charges at the specific plaza.
- What to do if I have lost my Paytm FASTag?
Immediately call the Paytm customer care number and ask them to close your FASTag. Then apply for a new FASTag with the company. You will be issued with a new FASTag with the same balance amount that was present in your account at the time of closing the lost FASTag.
- Will my FASTag work if I relocate to a new city?
Yes, FASTag is interoperable and it will work on all the FASTag-enabled toll plazas in the country. However, before you relocate inform the company about the same.
- What to do if an incorrect amount is debited from the Paytm FASTag wallet?
For this, you have to contact Paytm customer care by sending an email at FASTag@Paytm.com by attaching a screenshot of the transaction.
- Can I recharge FASTag at the toll plaza?
No, you should recharge FASTag before reaching the toll plaza.
Disclaimer
Credit Card:
Credit Score:
Personal Loan:
Home Loan:
Fixed Deposit:
Copyright © 2025 BankBazaar.com.