AU Small Finance Bank FASTag

FASTag is an electronic toll collection system that is rub by the National Highway Authority of India. Once you register for FASTag, you receive a laminated rechargeable tag that you can stick on your vehicle's windscreen. With this tag, you can pass through toll gates without having to stop to pay cash.

The system uses RFID (Radio Frequency Identification) technology. With RFID, every time your vehicle passes through a toll gate, the QR (Quick Response) code on your tag is scanned, and the toll is deducted from your FASTag wallet. The NECT (National Electronic Toll Collection), a program introduced by NPCI (National Payments Corporation of India) enables all toll payments to be made via FASTag across India.

Benefits of AU Small Finance Bank FASTag

  • This tag allows you to drive through toll gates faster than you would if you had to pay the toll in cash.
  • You do not have to worry about carrying the exact amount of cash to pay the toll.
  • You can recharge your FASTag wallet online with your credit card or debit card. You can also use net banking or UPI (Unified Payments Interface) to recharge your wallet.
  • You get SMS alerts on your mobile every time you pay the toll and when your FASTag wallet balance is low.
  • If you own a fleet of vehicles, you can opt for customised solutions to track the toll payments.
  • The FASTag system helps you to save time and fuel.

Ways to Recharge Your AU Small Finance Bank FASTag

AU Small Finance Bank FASTag Customer Portal

  1. Step 1: First, enter your username and password and log in to to the AU Small Finance Bank customer portal: https://fastag.aubank.in/customerportal/aucustomernetc/
  2. Step 2: Now, click on ‘Reload’.
  3. Step 3: Next, choose your payment mode (debit card/credit card/net banking/UPI (Unified Payments Interface)).
  4. Step 4: Now, enter the amount you want to add to your FASTag wallet.
  5. Step 5: Finally, click on 'Proceed’ and complete the payment to recharge your wallet.

AU Small Finance Bank Mobile App

  1. Step 1: First, open the AU Small Finance Bank mobile app and log in to the portal.
  2. Step 2: Now, tap on ‘BHIM UPI’.
  3. Step 3: Next, select 'Send Money’ and choose your UPI ID.
  4. Step 4: Now, enter the payee UPI ID: ‘netc.< vehicleno >@aubank’ and tap on ‘Payee name'. The name of the payee will be auto filled. For example, if your vehicle number is MH02AY5678, your UPI ID will be netc.mh02ay5678@aubank.
  5. Step 5: Now, enter the amount you want to recharge.
  6. Step 6: Now, tap on 'Next'.
  7. Step 7: Now, confirm the details you entered and tap on ‘Proceed’.
  8. Step 8: Finally, enter your MPIN to complete the payment and recharge your FASTag wallet.

Recharge Your AU Small Finance Bank FASTag via Other UPI Apps

Google Pay

  • Step 1: First, open the Google Pay app on your phone.
  • Step 2: Now, tap on ‘New Payment’ and choose your ‘UPI ID’.
  • Step 3: Now, key in the payee UPI ID and tap on ‘Payee Name' which will be auto filled.
    • Let us assume that your vehicle number is MH02AY5678. So, your UPI ID will be netc.mh02ay5678@aubank.
  • Step 4: Next, enter the amount you wish to recharge your FASTag wallet with.
  • Step 5: Then, choose your bank account and tap on 'Send'.
  • Step 6: Finally, confirm your UPI password and complete the payment.

Phone Pe

  • Step 1: Open the Phone Pe app on your mobile phone.
  • Step 2: Choose ‘To Contacts’.
  • Step 3: Next, tap on the ‘+’ symbol at the bottom of the screen and choose ‘BHIM UPI ID’.
  • Step 4: Next, enter the payee UPI ID and tap on ‘Payee Name'. The payee's name will be auto filled.
    • If your vehicle number is MH02AY5678, your UPI ID will be netc.mh02ay5678@aubank.
  • Step 5: Now, type in the amount you want to add to your FASTag wallet.
  • Step 6: Next, select your bank account.
  • Step 7: Now, tap on 'Send'.
  • Step 8: Confirm your UPI password to complete the payment and recharge your wallet.

AU Small Finance Bank FASTag Customer Care

  • You can call 1800-258-7300 to raise any issue or clarify doubts regarding the AU Small Finance Bank FASTag.
  • You can also write to AU Small Finance Bank at customercare@aubank.in
  • If you want to know the balance on your AU Small Finance Bank FASTag, you should give a missed call to 9594-744-440 from the mobile number you have registered with the bank.

Documents Required for AU Small Finance Bank FASTag

The list of documents that must be submitted when you apply for a FASTag are mentioned below:

Minimum KYC FASTag (Available Online as well as at Branches)

Full KYC FASTag (Available Online as well as at Branches)

  • Application form.
  • Passport-sized photograph.
  • Vehicle’s Registration Certificate (RC).
  • In the case of a corporation, Board Resolution Approval Letter must be given.
  • Driving licence that is valid.

FASTag Grievance Redressal

You can reach the helpline number, 1033, to raise issues regarding your FASTag. This number was created by MoRTH (Ministry of Road Transport and Highways), NHAI (National Highways Authority of India), and IHMCL (Indian Highways Management Company Limited).

Among many, these are a few issues you can raise with the grievance redressal department:

  • Your tag's QR code is not being read at the toll gate.
  • At the toll gate, your tag is labeled as ‘Blacklisted’.

If your grievance is not resolved within seven working days, you can escalate the issue to the Regional Nodal Officer(s). If the issue remains unresolved after the initial 7 days, you can contact the Principal Nodal Officer.

FAQs on AU Small Finance Bank FASTag

  1. At which toll plazas can I use my FASTag?

    There are over 720 toll plazas in India at which you can use your tag. You can see the list of toll plazas that are enabled with the FASTag system by visiting https://www.npci.org.in/what-we-do/netc-fastag/product-overview

  2. What do I do if the toll is deducted twice for me?

    If the toll is deducted twice, you should immediately contact the customer service department at 1800 258 7300 and report the issue.

  3. What do I do if my FASTag gets damaged?

    If your FASTag gets damaged, you should contact AU Small Finance Bank and get it replaced.

  4. What should I do with my FASTag when I sell my car?

    When you sell your car, you should inform the bank and close your FASTag account.

  5. I own two vehicles. Do I have to get a FASTag for each vehicle?

    Yes, if you have two vehicles, you have to get two separate FASTags for the vehicles.

FASTag Bank Pages
FASTag Article Pages

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