AU Bank FASTag

AU Bank FASTag Customer Portal

Step 1: First, enter your username and password and log in to the AU Bank customer portal

Step 2: Now, click on 'Reload'.

Step 3: Next, choose your payment mode (debit card/credit card/net banking/UPI (Unified Payments Interface)).

Step 4: Now, enter the amount you want to add to your FASTag wallet.

Step 5: Finally, click on 'Proceed' and complete the payment to recharge your wallet.

AU Bank Mobile App

Step 1: First, open the AU Small Finance Bank mobile app and log in to the portal.

Step 2: Now, tap on 'BHIM UPI'.

Step 3: Next, select 'Send Money' and choose your UPI ID.

Step 4: Now, enter the payee UPI ID: 'netc. [vehicleno] @aubank' and tap on 'Payee name'. The name of the payee will be auto filled. For example, if your vehicle number is MH02AY5678, your UPI ID will be netc.mh02ay5678@aubank.

Step 5: Now, enter the amount you want to recharge.

Step 6: Now, tap on 'Next'.

Step 7: Now, confirm the details you entered and tap on 'Proceed'.

Step 8: Finally, enter your MPIN to complete the payment and recharge your FASTag wallet.

Recharge Your AU Bank FASTag via Other UPI Apps

Google Pay

Step 1: First, open the Google Pay app on your phone.

Step 2: Now, tap on 'New Payment' and choose your 'UPI ID'.

Step 3: Now, key in the payee UPI ID and tap on 'Payee Name' which will be auto filled. Let us assume that your vehicle number is MH02AY5678. So, your UPI ID will be netc.mh02ay5678@aubank.

Step 4: Next, enter the amount you wish to recharge your FASTag wallet with.

Step 5: Then, choose your bank account and tap on 'Send'.

Step 6: Finally, confirm your UPI password and complete the payment.

Phone Pe

Step 1: Open the Phone Pe app on your mobile phone.

Step 2: Choose 'To Contacts'.

Step 3: Next, tap on the '+' symbol at the bottom of the screen and choose 'BHIM UPI ID'.

Step 4: Next, enter the payee UPI ID and tap on 'Payee Name'. The payee's name will be auto filled. If your vehicle number is MH02AY5678, your UPI ID will be netc.mh02ay5678@aubank.

Step 5: Now, type in the amount you want to add to your FASTag wallet.

Step 6: Next, select your bank account.

Step 7: Now, tap on 'Send'.

Step 8: Confirm your UPI password to complete the payment and recharge your wallet.

AU Bank FASTag Customer Care

1. You can call 1800-258-7300 to raise any issue or clarify doubts regarding the AU Small Finance Bank FASTag.
2. You can also write to AU Small Finance Bank at customercare@aubank.in
3. If you want to know the balance on your AU Small Finance Bank FASTag, you should give a missed call to 9594-744-440 from the mobile number you have registered with the bank.

Documents Required for AU Bank FASTag

The list of documents that must be submitted when you apply for a FASTag are mentioned below:

Minimum KYC FASTag (Available Online as well as at Branches)

1. Application form.
2. Passport-sized photograph.
3. Permanent Account Number (PAN) Card.
4. Vehicle's Registration Certificate (RC).

Full KYC FASTag (Available Online as well as at Branches)

1. Application form.
2. Passport-sized photograph.
3. Vehicle's Registration Certificate (RC).
4. In the case of a corporation, Board Resolution Approval Letter must be given.
5. Driving licence that is valid.

FASTag Grievance Redressal

You can reach the helpline number, 1033, to raise issues regarding your FASTag. This number was created by MoRTH (Ministry of Road Transport and Highways), NHAI (National Highways Authority of India), and IHMCL (Indian Highways Management Company Limited).

Among many, these are a few issues you can raise with the grievance redressal department:

1. Your tag's QR code is not being read at the toll gate.
2. At the toll gate, your tag is labeled as 'Blacklisted'.

Note: If your grievance is not resolved within seven working days, you can escalate the issue to the Regional Nodal Officer(s). If the issue remains unresolved after the initial 7 days, you can contact the Principal Nodal Officer.