Andhra BankCar Loan Customer Care

Customer satisfaction being of prime importance, Andhra Bank has set up a dedicated customer support center to handle different types of requests. Today, customers expect more than just excellent products and that’s where the need for a customer service arises. Headquartered in Andhra Pradesh, the bank has customer support centers in different parts of the country. The loan processing mechanism of Andhra Bank is faster and it requires minimum documentation. The bank also allows its customers to fast-track their loans using the customer care facility.

Toll Free Number

Andhra Bank has an extensive customer support system. Consumers can contact the bank in case of any queries or grievances directly through their toll free number. The toll free number is available on Andhra Bank’s official website. Customers can call on the number to talk to a customer care executive for any questions or queries pertaining to loans or any other product offered by the bank. Listed below are the numbers:

Customers can call on this number between 10 a.m. to 5 p.m. on all days of the week except the second and fourth Saturdays.

Phone Banking Number

Andhra Banks’s toll free customer care number also gives the customer access to phone banking. Consumers can choose the nature of the query i.e. whether related to phone banking or customer care, and proceed with the call.

Email

In case consumers do not want to use the toll free and landline numbers, they can opt to mail the customer care department of Andhra bank. They can type their query in detail, including all the important information, and send the mail to customerser@andhrabank.co.in. This method can also be followed if the customer care number is unavailable or not reachable.

Fax

The bank can also be reached through fax. Customers can easily file a query by sending a fax to 23232419.

Mail

Andhra Bank can also be contacted through traditional modes of communication like mail. Consumers can write a mail addressed to their office and get their query answered. Though sending a mail may take time, this method is useful in areas with connectivity issues. Customers can send the mail to the following address: Smt. B. Vijayalakshmi General Manager Nodal officer for Customer Service, Andhra Bank Dr. Pattabhi Bhavan 5-9-11, Saifabad Hyderabad, Telangana-500 004.

How to File a Grievance?

Andhra Bank offers numerous options to the consumer to file a grievance or a complaint. Customers can reach out to the bank through SMS, phone call, mail, or e-mail.

• Customers can SMS ‘UPSET’ to 9666606060 to file a complaint. The text messages from customers are directly forwarded to Andhra Bank’s head office.
• Alternatively, an e-mail can be sent at smsupset@andhrabank.co.in to file a grievance. The queries are answered by the bank within 48 hours.
• Consumers can also send a mail to the following address to get their queries answered:

Chief Manager “Upset” Resolve Centre Customer Service Department Andhra Bank Head Office, Saifabad, Hyderabad Telephone nos. 040 – 23232245 / 23242278 / 23252576

About Andhra Bank

Andhra Bank has been operational since 1923. With decades of expertise in the banking sector, Andhra Bank provides numerous loans, credit cards and other offers to their wide base of consumers.