The State Bank of India offers its customers the best ‘on-road price’ financing with lowest interest rates, minimal documentation, affordable EMIs, and quick disbursement. SBI car loan offers with the longest repayment tenures of up to 7 years. Customers can also opt for the life insurance cover along with the car loan. SBI also believes in an efficient customer care service. The bank has a dedicated customer care service, toll-free number at which customers can contact the bank and get their complaints related to car loans resolved. It is also possible to get in touch with the bank through their customer care email service. Additionally, you can also visit any one of the bank branches to get a resolution for your query.
SBI customers can reach out to customer care right from the comfort of their home. Customers can contact the customer care of SBI through the following ways:
Toll-free number – SBI customers can contact the bank’s customer care through the following toll-free numbers: 1800 11 2211, 1800 425 3800, and 080-26599990.
SMS – Unhappy customers can contact the customer care centres by sending an SMS: UNHAPPY to 8008 202020. SBI also offers a unique banking service through which its customers can also reach out to the customer care department. SBI QUICK is a service that can be accessed through a missed call.
SBI Branch – Customers can also visit the nearest bank branch for customer service such as complaints, queries, etc.
Write to SBI Customer Service Department – Customers can reach out to the customer service department by writing to the following address:
State Bank of India
Customer Service Department,
State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai - 400 021
Fax: 022 22742431
Customer Care Numbers – Network Nodal Officers
The customer care numbers of the SBI branches across India are as follows:
SBI customers can also enjoy the facility of SMS alerts. Through this service, they can check their account balance and get intimated in the event of a transaction in the account. Any customer who has a current or savings account with the bank can apply for this service.
Additionally, customers can also send an SMS to register a grievance. Customers are required to send “UNHAPPY” to 8008202020.
SBI Quick – Missed Call Service
SBI also has a missed call service for car loans referred to as SBI Quick.
To avail the SMS alerts service, customers can register for the service in the following ways:
ATM – Customers are required to swipe their Debit Card and select Mobile Registration, followed by Mobile Banking and then Registration. The ATM then prompts the customer to enter their mobile number for confirmation.
Online – Customer can also register for the SMS facility by logging into SBI online. Customers are required to select eServices on the website. The tab will give various options requiring the customer to enter the user ID and mobile number to proceed.
Branch – Customers can also visit the bank’s branch to activate SMS services.
The BankBazaar Finance app is available for download on all Android phones at the Google Play Store. The application gives access to the customer care numbers of the banks in which you hold accounts. Customers can inquire about car loan or any other related queries or obtain the SBI Customer Care number from the app. Given below are some of the features of the app:
The app has a Personal Finance feature that helps you in tracking your credit card expenses and bank balance easily.
It is an extension of the BankBazaar website’s car loan comparison and application experience. These services can be accessed 24/7 on all days including weekends and public holidays through the app.
Additionally, customers can read the latest news related to car loan products in India.
The BankBazaar Finance app also provides its customers with the opportunity to avail attractive offers, deals, and discounts on financial products, including car loans.
The app can also be used to track the status of car loan application with a single click.
The SBI Group comprises of SBI and five associate banks. State Bank of India has over 200 years of history in banking and stands to be the largest commercial bank of the country. It is a public sector banking and financial services company and is owned by the government. Headquartered in Mumbai, it has over 14,000 branches, inclusive of 191 foreign offices spread in 36 countries. SBI has a 20% market share in deposits and loans among Indian commercial banks.
SBI usually resolves any issues raised by their customers within 10 days. In instances where issues are not resolved within 10 days, you may visit the bank to have it resolved.
Yes, SBI has an online grievance redressal procedure and customers can lodge complaints and track the status of the complaint as well.
Yes, you can check the status of your loan application status of your SBI car loan online by entering your loan application ID.
Yes, SBI permits customers to close their loan account online. This can be done by logging in to the bank website, selecting the ‘requests’ option, followed by ‘Closure of Loan A/c’. You should then select your loan account number and click on submit to complete the procedure.
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