Yes Bank Car Loan Customer Care

Alternate ways to contact Yes Bank

Contact details of Yes Bank Nodal Officers in various cities

Yes Bank car loan customer care SMS banking

You may also reach out to the customer care department of Yes Bank through SMS. This service is available only for customers of Yes Bank. The service can be availed by customers as follows:

Type ‘HELP’ space <Customer ID> and send it to +91 92233 90909

Grievance redressal mechanism

Yes Bank follows a specific procedure to address the grievances aired by customers. Customers can follow this process to resolve the issues they may face with their car loans.

Customer care

If you have a query or a complaint, you need to contact the customer care department at the first level. You may use the toll-free number or the alternative methods given above to reach out to the customer care department. Once a complaint is filed, you will receive a reference number from the customer care representative. You need to save this for further escalation (if necessary) of the same issue.

Level I

The next level of complaint escalation involves reaching out to the concerned branch manager or the branch business leader. You can set up an appointment and meet the manager or write to him/her in detail about the issue you face.

Level II

If you are not satisfied with the response provided in Level I, you may escalate the issue further to the bank’s Grievance Redressal Officer. You may use the contact information of the nodal officers given above. You may also reach out to the Grievance Redressal Officer using the following information:

Head – Grievance Redressal

Yes Bank Limited

5th Floor, IFC, Yes Bank Tower,

Elphinstone (W), Mumbai - 400013

Email: head.grievanceredressal@yesbank.in

Phone No: 022-39489373

Level III

If you are still not satisfied with the solution provided in Level II, you may reach out to the Principal Nodal Officer for the final level of escalation. The contact information of the Principal Nodal Officer is given as follows:

Principal Nodal Officer

Yes Bank Limited

5th Floor, IFC, Yes Bank Tower,

Elphinstone (W), Mumbai - 400013

Email: principal.nodalofficer@yesbank.in

Phone No. : 022-39489374

BankBazaar Finance app

Customers who wish to stay updated about financial products that are available in the market can make use of the financial app that is launched by a leading financial advisory website called BankBazaar. Using this website, customers can carry out various activities like checking loan eligibility, compare car loans, calculate EMIs, find IFSC codes for different banks, and apply for it. You can download this app from the Google Play Store and start using it immediately.

About Yes Bank

Founded by Rana Kapoor in the year 2004, Yes Bank is currently the fifth largest private sector bank in India. It is also noteworthy that Yes Bank is the only bank to receive the Greenfield Bank licence which is awarded by the Reserve Bank of India in the last two decades. Yes Bank concentrates a lot on commercial banking, it is also called a “Full Service Commercial Bank”.

FAQs

1. Can I check the status of my Yes Bank car loan application through customer care?

   Yes. The customer care representative can provide you the status of your car loan application. In order to get the status instantly, you need to provide your application number along with your mobile number.

2. What can I do if my complaint is still not resolved even after reaching out to the Principal Nodal Officer?

   At every level of grievance redressal, allow at least 7 days for the bank to respond to your query or complaint. At the final level of grievance redressal, allow the bank at least 30 days to get back to you. If you are not satisfied with the response, you may contact the Banking Ombudsman in your city.

   Yes Bank is covered by the Banking Ombudsman Scheme of 2006 under the Reserve Bank of India. As per this scheme, you may reach out to the Ombudsman if you have any complaints against the bank.

3. What is the maximum amount I can get from Yes Bank car loan?

   You can get a maximum of Rs.5 crore for a new car loan. You can avail car loans starting from Rs.1 lakh onwards. With this high loan quantum, you have a range of models to choose from when you buy a new car.

4. Can I prepay the car loan?

   Yes. You can prepay a car loan obtained from Yes Bank. However, the bank may charge a prepayment penalty for you to close the loan. This penalty is typically charged based on the outstanding loan amount.

5. What are the options available for loan repayment?

   Yes Bank offers plenty of modes for its customers to repay the loan amount. Customers can pay through bank transfer or cheques before their monthly due date. However, the best mode is through auto-debit or standing instruction facility. Here, you don’t have to worry about the repayment date as the money will get auto-debited from your account. However, you need to make sure that you have an adequate balance before the payment due date.