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  • Yes Bank Car Loan Customer Care

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  • Yes Bank toll-free customer care number

    1800 1200

    Alternate ways to contact Yes Bank

    Non-toll-free number

    +91 22 6121 9000

    Outside India from the USA or Canada

    1877 659 8044

    Outside India from the UK

    808 178 5133

    Outside India from the UAE

    8000 3570 3089

    Email ID

    yestouch@yesbank.in

    Contact details of Yes Bank Nodal Officers in various cities

    Areas of Operation

    Centre

    Name of the Nodal Officer

    Contact information

    Gujarat, Union

    Territories of Dadra and

    Nagar Haveli, Daman and Diu

    Ahmedabad

    Mr. Sharad Saraiya

    Tel No: 079 – 30459101

    Contact Centre: 1800 1200

    Email: sharad.saraiya@yesbank.in

    Karnataka

    Bengaluru

    Mr. Vinodh Sarran

    Back Up: Mr.

    Raghavendra Sindhe

    Tel No: 080 - 49157922

    Contact Centre: 1800 1200

    Email: vinodh.sarran@yesbank.in

    Madhya Pradesh

    Bhopal

    Mr. Ankur Bansal

    Back Up: Mr. Kapil Arora

    Tel No: 0755 – 6612002

    Contact Centre: 1800 1200

    Email: ankur.bansal2@yesbank.in

    Odisha

    Bhubaneswar

    Ms. Arunima Nanda

    Back Up: Mr. Saswat Jena

    Tel No: 0674 – 2598012

    Contact Centre: 1800 1200

    Email: arunima.nanda@yesbank.in

    Himachal Pradesh,

    Punjab, Union Territory of Chandigarh and

    Panchkula, Yamuna

    Nagar and Ambala

    Districts of Haryana.

    Chandigarh

    Mr. Bhupinder Pal Singh

    Tel No: 0172 - 5037064

    Contact Centre: 1800 1200

    Email: bhupinder.singh7@yesbank.in

    Tamil Nadu, Union Territories of

    Puducherry (except

    Mahe Region) and

    Andaman and Nicobar Islands

    Chennai

    Mr. Somesh Varman

    Back Up: Ms.

    Sangeetha Seshasayee

    Tel No: 044 - 66765000

    Contact Centre: 1800 1200

    Email: somesh.varman@yesbank.in

    Assam, Arunachal

    Pradesh, Manipur,

    Meghalaya, Mizoram,

    Nagaland and Tripura

    Guwahati

    Ms. Arunima Nanda

    Back Up: Mr. Parijat Ray

    Tel No: 0361 – 7187552

    Contact Centre: 1800 1200

    Email: arunima.nanda@yesbank.in

    Andhra Pradesh and Telangana

    Hyderabad

    Mr. Somesh Varman

    Back Up: Mr. C S J R

    Murthy

    Tel No: 040 - 42426900

    Contact Centre: 1800 1200

    Email: somesh.varman@yesbank.in

    Rajasthan

    Jaipur

    Mr. Sharad Saraiya

    Back Up: Mr. Vipin Vyas

    Tel No: 0141-3329136

    Contact Centre: 1800 1200

    Email: sharad.Saraiya@yesbank.in

    Uttar Pradesh

    (excluding Districts of Ghaziabad, Gautam Buddha Nagar,

    Saharanpur, Shamli (Prabudh Nagar),

    Muzaffarnagar,

    Baghpat, Meerut, Bijnor and Amroha (Jyotiba

    Phule Nagar)

    Kanpur

    Mr. Ankur Bansal

    Back Up: Mr. Atin Khare

    Tel No: 0512 - 6710139

    Contact Centre: 1800 1200

    Email: ankur.bansal2@yesbank.in

    West Bengal and Sikkim

    Kolkata

    Ms. Arunima Nanda

    Tel No: 033-405813684/40581300

    Contact Centre: 1800 1200

    Email: arunima.nanda@yesbank.in

    Districts of Mumbai,

    Mumbai Suburban and Thane

    Mumbai (I)

    Mr. Taroon Shahani

    Tel No: 022-33574248

    Contact Centre: 1800 1200

    Email: taroon.shahani@uesbank.in

    Delhi

    New Delhi (I)

    Ms. Sunaina Gupta

    Tel. No.: 011-49433455

    Contact Centre: 1800 1200

    Email: sunaina.gupta@yesbank.in

    Bihar

    Patna

    Ms. Arunima Nanda

    Back Up: Mr. Vijay Kumar

    Tel No: 0612 – 3009003/ 02

    Contact Centre: 1800 1200

    Email: arunima.nanda@yesbank.in

    Kerala, Union Territory of Lakshadweep and

    Union Territory of

    Puducherry (only Mahe Region).

    Thiruvananth-apuram

    Mr. Somesh Varman

    Back Up: Ms.

    Rakhee Padmanabhan

    Tel No: 0484-2809828

    Contact Centre: 1800 1200

    Email: somesh.varman@yesbank.in

    Haryana (except

    Panchkula, Yamuna

    Nagar and Ambala

    Districts) and

    Ghaziabad and Gautam

    Budh Nagar districts of Uttar Pradesh

    New Delhi (II)

    Ms. Sunaina Gupta

    Tel. No.: 011- 49433455

    Contact Centre: 1800 1200

    Email: sunaina.gupta@yesbank.in

    Jharkhand

    Ranchi

    Ms. Arunima Nanda

    Back Up: Mr. Sanjeev Kumar

    Tel No: 0651 – 2212711 / 713

    Contact Centre: 1800 2000

    Email: arunima.nanda@yesbank.in

    State of Uttarakhand and seven districts of

    Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh

    Nagar), Muzaffarnagar,

    Baghpat, Meerut, Bijnor and Amroha (Jyotiba

    Phule Nagar)

    Dehradun

    Mr. Ankur Bansal

    Back Up: Mr.Vikas Sinha

    Tel No: 0135 - 3061056

    Contact Centre: 1800 2000

    Email: ankur.bansal2@yesbank.in

    Chhattisgarh

    Raipur

    Mr. Ankur Bansal

    Back Up: Mr.

    Ashish Manchanda

    Tel No: 0771 - 4210202

    Contact Centre: 1800 2000

    Email: ankur.bansal2@yesbank.in

    State of Jammu and Kashmir

    Jammu

    Mr. Bhupinder Pal

    Singh

    Back Up: Ms. Sonaal Sidana

    Tel No: 0191 - 2439871

    Contact Centre: 1800 2000

    Email: bhupinder.singh7@yesbank.in

    Goa and Maharashtra, (except the districts of

    Mumbai, Mumbai

    Suburban and Thane)

    Mumbai (II)

    Mr. Taroon Shahani

    Tel No: 022-33574248

    Contact Centre: 1800 2000

    Email: taroon.shahani@uesbank.in

    Yes Bank car loan customer care SMS banking

    You may also reach out to the customer care department of Yes Bank through SMS. This service is available only for customers of Yes Bank. The service can be availed by customers as follows:

    Type ‘HELP’ space <Customer ID> and send it to +91 92233 90909

    Grievance redressal mechanism

    Yes Bank follows a specific procedure to address the grievances aired by customers. Customers can follow this process to resolve the issues they may face with their car loans.

    Customer care

    If you have a query or a complaint, you need to contact the customer care department at the first level. You may use the toll-free number or the alternative methods given above to reach out to the customer care department. Once a complaint is filed, you will receive a reference number from the customer care representative. You need to save this for further escalation (if necessary) of the same issue.

    Level I

    The next level of complaint escalation involves reaching out to the concerned branch manager or the branch business leader. You can set up an appointment and meet the manager or write to him/her in detail about the issue you face.

    Level II

    If you are not satisfied with the response provided in Level I, you may escalate the issue further to the bank’s Grievance Redressal Officer. You may use the contact information of the nodal officers given above. You may also reach out to the Grievance Redressal Officer using the following information:

    Head – Grievance Redressal

    Yes Bank Limited

    5th Floor, IFC, Yes Bank Tower,

    Elphinstone (W), Mumbai - 400013

    Email: head.grievanceredressal@yesbank.in

    Phone No: 022-39489373

    Level III

    If you are still not satisfied with the solution provided in Level II, you may reach out to the Principal Nodal Officer for the final level of escalation. The contact information of the Principal Nodal Officer is given as follows:

    Principal Nodal Officer

    Yes Bank Limited

    5th Floor, IFC, Yes Bank Tower,

    Elphinstone (W), Mumbai - 400013

    Email: principal.nodalofficer@yesbank.in

    Phone No. : 022-39489374

    BankBazaar Finance app

    Customers who wish to stay updated about financial products that are available in the market can make use of the financial app that is launched by a leading financial advisory website called BankBazaar. Using this website, customers can carry out various activities like checking loan eligibility, compare car loans, calculate EMIs, find IFSC codes for different banks, and apply for it. You can download this app from the Google Play Store and start using it immediately.

    About Yes Bank

    Founded by Rana Kapoor in the year 2004, Yes Bank is currently the fifth largest private sector bank in India. It is also noteworthy that Yes Bank is the only bank to receive the Greenfield Bank licence which is awarded by the Reserve Bank of India in the last two decades. Yes Bank concentrates a lot on commercial banking, it is also called a “Full Service Commercial Bank”.

    FAQs

    1. Can I check the status of my Yes Bank car loan application through customer care?
    2. Yes. The customer care representative can provide you the status of your car loan application. In order to get the status instantly, you need to provide your application number along with your mobile number.

    3. What can I do if my complaint is still not resolved even after reaching out to the Principal Nodal Officer?
    4. At every level of grievance redressal, allow at least 7 days for the bank to respond to your query or complaint. At the final level of grievance redressal, allow the bank at least 30 days to get back to you. If you are not satisfied with the response, you may contact the Banking Ombudsman in your city.

      Yes Bank is covered by the Banking Ombudsman Scheme of 2006 under the Reserve Bank of India. As per this scheme, you may reach out to the Ombudsman if you have any complaints against the bank.

    5. What is the maximum amount I can get from Yes Bank car loan?
    6. You can get a maximum of Rs.5 crore for a new car loan. You can avail car loans starting from Rs.1 lakh onwards. With this high loan quantum, you have a range of models to choose from when you buy a new car.

    7. Can I prepay the car loan?
    8. Yes. You can prepay a car loan obtained from Yes Bank. However, the bank may charge a prepayment penalty for you to close the loan. This penalty is typically charged based on the outstanding loan amount.

    9. What are the options available for loan repayment?
    10. Yes Bank offers plenty of modes for its customers to repay the loan amount. Customers can pay through bank transfer or cheques before their monthly due date. However, the best mode is through auto-debit or standing instruction facility. Here, you don’t have to worry about the repayment date as the money will get auto-debited from your account. However, you need to make sure that you have an adequate balance before the payment due date.

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

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