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  • Bank of Baroda Car Loan Customer Care

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  • Bank of Baroda provides its customers with different avenues to address their concerns and complaints. Bank of Baroda Car loan customers can contact the customer care via phone or email. Bank of Baroda has customer care toll free lines that operate between 6:00 a.m. and 10:00 p.m. Customers who are not satisfied with the resolution provided by the customer care service can also escalate their issues. Let’s check out the bank’s customer care and grievance redressal mechanism in detail.

    Bank of Baroda Car Loan Toll-Free Numbers

    Bank of Baroda operates a dedicated customer service to resolve the queries and complaints of its customers. The following customer care numbers can be used to access the services of the bank:

    Category Timings Number
    Toll-Free number (except for customers of PMJDY and other financial inclusion schemes) 24x7 1800 258 44 55 1800 102 44 55
    Toll-Free number (for customers of PMJDY and other financial inclusion schemes) 6:00 a.m. to 10:00 p.m. 1800 102 77 88
    NRI 24x7 91 79-49044100
    NRI 24x7 91 79-23604000
     

    Other Ways to Contact Bank of Baroda

    You can use the following contact information to contact Bank of Baroda through other ways if needed.

    Office Phone Fax
    Corporate Office (022) 6698 5000 – 04 (022) 2652 3500
    Head Office (0265) 2316 792 -
     

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    Online complaint management system

    Customers can also submit their complaint or feedback to the bank through an online portal. This portal can be accessed from the official website of the bank. The step-by-step instructions for accessing the portal are listed as follows:

    • Visit the official website of the bank at https://www.bankofbaroda.com/.
    • Click on the downward arrow button located at the bottom of the homepage.
    • Here, you can find the list of services offered by the bank.
    • Under the list of options provided, click on ‘Online Complaints/Feedback/SGRS’.
    • You can find many options such as ‘Submit Complaint’, ‘Provide Suggestion’, ‘Provide Feedback’, etc., on the resulting page.
    • By clicking on the respective links, you can fill out the complaint or feedback to the bank.
    • When you raise a complaint, you need to provide your personal details like account number, account type, complaint type, etc.
    • After filing the complaint, you can wait for the bank to take action and provide a response.

    Grievance redressal

    The bank has outlined specific steps for customers to handle their grievances. The different levels of escalation are given as follows:

    Level 1

    The first level of complaint or feedback involves filing it with the customer service department using any of the above-mentioned ways. Once you have filed a complaint with the bank, you will receive a reference number. You need to keep this reference number for all levels of complaint escalation.

    Level 2

    If you are not satisfied with the resolution of the first level, you may raise the complaint to the Regional Level using the online complaint management system. Here, you must provide the reference number you have received earlier while raising the complaint.

    Level 3

    The next level of escalation involves filing a complaint with the zonal level using the unique tracker ID you have originally received for your complaint. You may also use the online complaint management system to escalate the issue to the next level.

    Level 4

    The final level of escalation involves filing a complaint with the Principal Nodal Officer of Bank of Baroda. You may write to the Principal Nodal Officer using the email ID: gm.ops.ho@bankofbaroda.com.

    Contact address & phone number: General Manager (Operations & Services) Bank of Baroda, Head Office, Baroda Bhavan, R C Dutt Road, Alkapuri, Baroda - 390007, (Gujarat) India. Phone: (0265) 2316792

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    About Bank of Baroda

    Bank of Baroda has been around for more than a century with a presence in 25 countries. The international bank is headquartered in Vadodara. It offers a host of banking services and products to customers in India and abroad. Customers can avail car loans to suit their needs and status.

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

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