Axis Bank provides its customers with a 24x7 customer care service so that grievances can be addressed at any point in time and from anywhere. Axis Bank car loan customers can contact the customer care to resolve any problems they may come across or get answers to any queries they might have. Axis Bank gives customer care utmost importance and strives to ensure that customer satisfaction is at its highest level. The bank provides various avenues for customers to contact the bank.
For loan services, you can contact the bank between 9:00 a.m. and 9:00 p.m. on Monday to Saturday. National holidays are not included.
Even customers living in other countries can reach out to Axis Bank through the phone banking numbers dedicated specifically for NRIs. The bank offers toll-free customer care services for customers living in specific countries. These phone banking numbers are listed as follows:
If you are living in a different country other than the ones listed here, you may reach out to the bank using its non-toll-free number given below: Non-toll-free number for NRIs: +91 40 6717 4100
Customers can also live chat with the chatbot Aha! to get instant response for some of their queries. This chatbot provides pre-recorded responses for some of the most common questions posed by customers of Axis Bank. You can live chat with the bank through the following steps:
This method is useful in clarifying some of the simple queries without contacting a customer service representative. However, if you need to file a complaint or grievance to the bank, you need to call or write to the company.
Axis Bank follows a specific procedure when it comes to grievance redressal. If you are not satisfied with the initial response you receive from the customer care department, you may escalate it further to the nodal officer. The grievance redressal procedure is given as follows:
Level 1
The first step of the process involves raising a complaint or query with the customer service department using any of the above-given methods. You may also visit the branch office to file a complaint.
Level 2
If your query or complaint is not resolved satisfactorily within a reasonable time, you may reach out to the nodal officer with your issue. You need to fill out the ‘Grievance Form’ available on the company website under the section ‘Grievance Redressal’. The details of the nodal officer are given as follows:
Mr. Caesar Pinto, Nodal Officer - Grievance Redressal, Axis Bank Ltd, NPCI, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400 708.
You can send a scanned image of the filled grievance form and send it to nodal.officer@axisbank.com. You may also contact the Circle Nodal Officer in your region. The contact information of these officers belonging to a particular region can be taken from the official website of the bank.
Level 3
If your issue is still not resolved at Level 2, you may contact the Principal Nodal Officer of the bank to air your grievances. The ‘Grievance Form’ used to file your complaint can be downloaded from the official website of the bank. The contact information of the Principal Nodal Officer is given as follows:
Mr. Ganesh Senior Vice President & Head – Branch Banking Operations, Axis Bank Ltd., 2nd Floor, The Ruby, 9 – Senapati Bapat Marg, Dadar West, Mumbai - 400 028
You can use the following contact information to contact Axis Bank through other ways if needed.
| Office/Agent | Address | Phone | Fax |
|---|---|---|---|
| Corporate Office | Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025 | +91-22-24252525/43252525 | +91-22-24251800 |
| Registered Office | Axis Bank Limited, ‘Trishul’, 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad - 380 006 | +91-79-66306161 | +91-79-26409321 |
| Registrar and Transfer Agent | M/s Karvy Computershare Private Limited Unit: Axis Bank Limited Karvy Selenium Tower B, Plot 31-32, Gachibowli, Financial District, Nanakramguda, Hyderabad - 500 032 | ||
| Company Secretary | Shri Girish V. Koliyote Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025 | +91-22-24252525/43252525 | +91-22-24251800 |
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