HDFC Bank is one of the biggest lenders in the private sector in India. HDFC offers car loans with up to 100% car financing. If you are already a customer of HDFC Bank, you can get your loan approved within just 30 minutes. The customer centre of the bank takes care of the needs of customers who have queries or complaints about the products offered by HDFC. HDFC Bank’s car loan customers can make the most of this facility and contact the customer centre when the need arises.
The bank has a toll-free customer care number for customers to file their complaints. When you use this number, you don’t have to validate yourself by providing your customer details.
Toll-free number – 1800 258 3838 (available from 8:00 a.m. to 8:00 p.m. on all days)
For car loans, the phone banking services are available on all days including bank holidays and Sundays between 8:00 a.m. to 8:00 p.m.
|Delhi and NCR||011-61606161|
If you are living in other cities, you may access the phone banking number of your city from the official website of the bank by clicking on ‘call us’ under the ‘customer centre’ section. Here, the restricted timings apply only for services that require the assistance of agents. The bank IVR (interactive voice response) service can be accessed anytime 24/7 for specific queries.
Email HDFC - HDFC allows its customers to send an email query online. When you select the Email option under the ‘customer centre’ section, it opens a window that allows you to choose a query and replies within seconds. If a customer is dissatisfied, it asks for additional information so that the bank can reach out for more information and clarity.
Write to HDFC – HDFC car loan customers can also write in their queries or complaints at the below mailing address:HDFC Bank Ltd, New Building; "A" Wing 2nd floor, 26-A Narayan Properties, Chandivali Farm Road, Off Saki Vihar Road, Chandivali, Andheri (East), Mumbai - 400 072
Visit HDFC bank branch – Car loan customers can also visit the respective branch to clear any doubts or enquire for any other information related to car loans. Addresses of various branches in various cities are also available on the bank website.
HDFC Bank also has a chatbot service for customers to get automated responses for specific queries. On the HDFC Bank website, you can find the chatbox at the right-side bottom of the page. Click on the chatbox to initiate a conversation with the bank. You can type in specific queries or choose from the options provided in the box. You can resolve your queries by yourself through the responses provided by the chatbot.
Customers of HDFC car loan can also submit an online grievance redressal form with their complaint or feedback related to their car loan. It requires them to fill in some information online allowing the bank to answer the customer’s query or resolve the complaint. You can air your grievances using the following steps:
Customers can also reach out to the bank’s Principal Nodal Officer if the complaint is not sorted out through grievance redressal within 10 working days. You may reach out to the nodal officers or principal nodal officer through the contact information available under the ‘customer centre’ section.
HDFC customers can also enjoy the facility of SMS alerts. Through this service, they can check their account balance and get intimated in the event of a transaction in the account. Any customer who has a current or savings account with the bank can apply for this service.
To avail the SMS alerts service, customers can register for the service in the following ways:
Mobile: From your mobile number registered with the bank, send an SMS to 5676712. Use the format REGISTER, This will get your number instantly registered for the SMS banking facility
ATM – At the ATM, enter your unique ATM pin. On the home page, select the ‘More Options’ tab. Start the registration process for SMS banking.
Online – Customers can also register for the SMS facility by logging into HDFC online. On the NetBanking page, login using the Customer ID and IPIN. Select ‘SMS Banking’ registration. Fill in all the required information.
Branch – Customers can also visit the bank’s branch to activate the SMS services. They can download the form for SMS banking registration, fill, sign, and submit it at any of the nearest HDFC Bank branches.
|Transaction||SMS Keywords||SMS Format|
|Mini statement||Txn||Txn - Last 5 digit A/c No.|
|Balance enquiry||Bal||Bal - Last 5 digit A/c No.|
|Account statement||Stm||Stm -Last 5 digit A/c No.|
|Cheque book request||Chq||Chq - Last 5 digit A/c No.|
|Cheque payment status||Cst - 6 digit Chq no.||Cst -6 digit Chq no. Last 5 digit A/c No.|
|Stop cheque payment||Stp - 6 digit Chq no.||Stp - 6 digit Chq no.Last 5 digit A/c No.|
The BankBazaar Finance app is available for download on all Android phones at the Google Play Store. The application gives access to the customer care numbers of the banks in which you hold accounts. Customers can enquire about car loan or any other related queries or obtain the HDFC Customer Care number from the app. Given below are some of the features of the app:
HDFC Bank Limited is an Indian bank, headquartered in Mumbai. With over 90,421 employees, it is the country’s second-largest private sector lender. HDFC is a market leader in e-commerce and offers a number of products and services including retail banking, car loans, and other loans.
Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.