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  • HDFC Bank Car Loan Customer Care

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  • HDFC Bank is one of the biggest lenders in the private sector in India. HDFC offers car loans with up to 100% car financing. If you are already a customer of HDFC Bank, you can get your loan approved within just 30 minutes. The customer centre of the bank takes care of the needs of customers who have queries or complaints about the products offered by HDFC. HDFC Bank’s car loan customers can make the most of this facility and contact the customer centre when the need arises.

    HDFC Bank customer care toll-free number

    The bank has a toll-free customer care number for customers to file their complaints. When you use this number, you don’t have to validate yourself by providing your customer details.

    Toll-free number – 1800 258 3838 (available from 8:00 a.m. to 8:00 p.m. on all days)

    HDFC Bank phone banking numbers

    For car loans, the phone banking services are available on all days including bank holidays and Sundays between 8:00 a.m. to 8:00 p.m.

    City Phone number
    Ahmedabad 079-61606161
    Bangalore 080-61606161
    Chandigarh 0172-6160616
    Chennai 044-61606161
    Cochin 0484-6160616
    Delhi and NCR 011-61606161
    Hyderabad 040-61606161
    Indore 0731-6160616
    Jaipur 0141-6160616
    Kolkata 033-61606161
    Lucknow 0522-6160616
    Mumbai 020-61606161
    Pune 020-61606161

    If you are living in other cities, you may access the phone banking number of your city from the official website of the bank by clicking on ‘call us’ under the ‘customer centre’ section. Here, the restricted timings apply only for services that require the assistance of agents. The bank IVR (interactive voice response) service can be accessed anytime 24/7 for specific queries.

    Other ways to contact HDFC Bank

    Email HDFC - HDFC allows its customers to send an email query online. When you select the Email option under the ‘customer centre’ section, it opens a window that allows you to choose a query and replies within seconds. If a customer is dissatisfied, it asks for additional information so that the bank can reach out for more information and clarity.

    Write to HDFC – HDFC car loan customers can also write in their queries or complaints at the below mailing address:

    HDFC Bank Ltd, New Building; "A" Wing 2nd floor,
    26-A Narayan Properties,
    Chandivali Farm Road,
    Off Saki Vihar Road, Chandivali,
    Andheri (East), Mumbai - 400 072

    Visit HDFC bank branch – Car loan customers can also visit the respective branch to clear any doubts or enquire for any other information related to car loans. Addresses of various branches in various cities are also available on the bank website.

    Chat with ‘Ask EVA’

    HDFC Bank also has a chatbot service for customers to get automated responses for specific queries. On the HDFC Bank website, you can find the chatbox at the right-side bottom of the page. Click on the chatbox to initiate a conversation with the bank. You can type in specific queries or choose from the options provided in the box. You can resolve your queries by yourself through the responses provided by the chatbot.

    Grievance Redressal

    Customers of HDFC car loan can also submit an online grievance redressal form with their complaint or feedback related to their car loan. It requires them to fill in some information online allowing the bank to answer the customer’s query or resolve the complaint. You can air your grievances using the following steps:

    • Visit the official website of the bank at https://www.hdfcbank.com/
    • On the menu bar, you can find the ‘customer care’ dropdown menu.
    • Click on ‘queries, feedback, or complaints’ under this menu.
    • Once you have opened the customer centre page, you can locate the ‘grievance redressal’ section of the bank.
    • Here, you have the options to email, call, or write to the bank.
    • When you click on ‘email’, you can open the ‘grievance redressal’ form to file your grievances online.

    HDFC Bank Principal Nodal Officer

    Customers can also reach out to the bank’s Principal Nodal Officer if the complaint is not sorted out through grievance redressal within 10 working days. You may reach out to the nodal officers or principal nodal officer through the contact information available under the ‘customer centre’ section.

    HDFC Car Loan Customer Care SMS

    HDFC customers can also enjoy the facility of SMS alerts. Through this service, they can check their account balance and get intimated in the event of a transaction in the account. Any customer who has a current or savings account with the bank can apply for this service.

    City-wise phone numbers for car loan services

    Registration Process for SMS Service

    To avail the SMS alerts service, customers can register for the service in the following ways:

    Mobile: From your mobile number registered with the bank, send an SMS to 5676712. Use the format REGISTER, This will get your number instantly registered for the SMS banking facility

    ATM – At the ATM, enter your unique ATM pin. On the home page, select the ‘More Options’ tab. Start the registration process for SMS banking.

    Online – Customers can also register for the SMS facility by logging into HDFC online. On the NetBanking page, login using the Customer ID and IPIN. Select ‘SMS Banking’ registration. Fill in all the required information.

    Branch – Customers can also visit the bank’s branch to activate the SMS services. They can download the form for SMS banking registration, fill, sign, and submit it at any of the nearest HDFC Bank branches.

    Listed below are some of the transactions that can be done using the SMS banking facility:

    >
    Transaction SMS Keywords SMS Format
    Mini statement Txn Txn - Last 5 digit A/c No.
    Balance enquiry Bal Bal - Last 5 digit A/c No.
    Account statement Stm Stm -Last 5 digit A/c No.
    Cheque book request Chq Chq - Last 5 digit A/c No.
    Cheque payment status Cst - 6 digit Chq no. Cst -6 digit Chq no. Last 5 digit A/c No.
    Stop cheque payment Stp - 6 digit Chq no. Stp - 6 digit Chq no.Last 5 digit A/c No.

    BankBazaar Finance app

    The BankBazaar Finance app is available for download on all Android phones at the Google Play Store. The application gives access to the customer care numbers of the banks in which you hold accounts. Customers can enquire about car loan or any other related queries or obtain the HDFC Customer Care number from the app. Given below are some of the features of the app:

    • The app has a Personal Finance feature that helps you in tracking your credit card expenses and bank balance easily.
    • It is an extension of the BankBazaar website’s car loan comparison and application experience. These services can be accessed 24/7 on all days including weekends and public holidays through the app.
    • The app includes a feature that displays car loan eligibility. It also calculates the car loan EMI through its embedded Loan Car EMI Calculator.
    • Additionally, customers can read the latest news related to car loan products in India.
    • The BankBazaar Finance app also provides its customers the opportunity to avail attractive offers, deals, and discounts on financial products, including car loans.
    • The app can also be used to track the status of car loan application with a single click.

    About HDFC Bank

    HDFC Bank Limited is an Indian bank, headquartered in Mumbai. With over 90,421 employees, it is the country’s second-largest private sector lender. HDFC is a market leader in e-commerce and offers a number of products and services including retail banking, car loans, and other loans.

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

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