RPO vs PSK: Difference Explained

RPO (Regional Passport Office) and PSK (Passport Seva Kendra) are two options for all passport-related services. While both provide passport services, they differ in their roles and responsibilities. 

Features of Regional Passport Office 

A Regional Passport Office is the administrative authority for issuing passports. Like the Passport Seva Kendra, a Regional Passport Office also works under the Ministry of External Affairs.

A Regional Passport Office verifies, issues, and approves passports. The major tasks handled under an RPO include passport issuance, verification of documents, police verification and background checks, and handling grievance redressal. Multiple Passport Seva Kendras function under a single Regional Passport Office. Regional Passport Offices can be found in major cities across India, such as Delhi, Mumbai, Chennai, etc. 

Features of Passport Seva Kendra

Passport Seva Kendras are centres for passport application processing. It is operated by the Ministry of External Affairs in partnership with TCS (Tata Consultancy Services) under the PPP (Public-Private Partnership) model. A Passport Seva Kendra aids with all stages of passport application, including initial verification and biometrics. An appointment with the Passport Seva Kendra can be booked via the Passport Seva portal. 

A Passport Seva Kendra accepts passport applications, gathers biometric data, verifies documents, and forwards the passport applications to their respective Regional Passport Offices. Passport Seva Kendras can be found in major Indian cities as well as in small towns. 

Types of Passport Seva Kendras

Apart from Passport Seva Kendras, there are two other types of centres that offer passport services. They are as follows: 

  • Post Office Passport Seva Kendra: POPSKs are passport centres that operate in post offices. They are established in semi-urban and rural areas to make passport services accessible for all. 
  • Mini-PSKs: These are centres operating under a Regional Passport Office, established in Tier 2 and Tier 3 cities to provide passport services. They process a lower volume of passport applications compared to a regular Passport Seva Kendra. 

Key Differences of RPO and PSK

The major differences in the functions of a Regional Passport Office and a Passport Seva Kendra are as follows:  

RPO 

PSK 

Run by Ministry of External Affairs 

Run by TCS under the supervision of Ministry of External Affairs 

Issuance of passport 

Processing of passport applications 

No biometric data collection 

Biometric data collection 

Final document verification 

Preliminary document verification 

Appointment needed for special issues and escalations 

Appointment needed for all new applications 

Which is Better: RPO or PSK?

Both the Regional Passport Office and Passport Seva Kendras are set up by the Government of India in order to make passport services easily accessible to people. Depending on your need, you can visit either of these establishments. To apply for a passport, you can visit a Passport Seva Kendra, as a PSK is responsible for processing passport applications, collecting biometrics, reissuance and renewal, making updates, etc.  

A visit to the Regional Passport Office is required when you have special cases including emergency passport services, concerns regarding police reports, document verification, or clarification, etc. An appointment is always required if you wish to visit a Regional Passport Office. 

FAQs on RPO vs PSK

  1. What are the major functions of a Passport Seva Kendra?

    The major functions of Passport Seva Kendra include application submission, processing, document verification, and renewal of passports. 

  2. What is a Regional Passport Office?

    A Regional Passport Office is the main administrative body that approves and issues passports. 

  3. To renew my passport, where should I go? Regional Passport Office or Passport Seva Kendra?

    To renew a passport, you can visit the nearest Passport Seva Kendra. 

  4. What is a Post Office Passport Seva Kendra?

    A Post Office Passport Seva Kendra is a centre that operates in a post office. It offers passport-related services to rural areas. 

  5. How can I book an appointment to visit the Regional Passport Office?

    You can book an appointment with the Regional Passport Office through the Passport Seva Portal. 

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