Check LIC Policy Status Online for Registered Users and New Users

LIC offers a myriad of online services to smoothen transactions and to promptly attend the concerns of its diversified customers. LIC's e-services bring to you almost every functionality that was once available only through the branches.

Checking your policy status from time to time is as important as buying the policy itself. In the hustle and bustle of today’s life, it is too likely to miss out on premium payments and sometimes, even the grace period goes unnoticed. So to avoid that, you should perform a timely check of your life insurance policy and stay updated about upcoming premium payments. Earlier, one had to visit the LIC branch office or get in touch with an agent to know the status of their LIC policy. Now with the online platform of the insurer providing a plethora of services, checking the status of your policy is just a click away. LIC also provides mobile services through which customers can know their policy or premium payment status. Make sure that you have your policy number ready while making calls to the customer care or while checking your status online.

Instructions to Check LIC Policy Status Online 

It is important to check your LIC policy status from time to time. This will help ensure that you have paid your premiums on time or to confirm that your policy status is active. You can check your LIC policy status online and offline. 

To check your LIC policy status online, follow the steps given below: 

Step 1:

Visit the official website of LIC’s e-service portal 

Step 2:

Click on either New User or Registered User (if you are a new user, you have to first register by following the steps given in the next section and then follow the steps given here by clicking on Registered User) 

Step 3:

Enter your login credentials which are your username and password 

Step 4:

Click on the tab for Policy Status 

Step 5:

You will see a list of all the LIC policies that you had enrolled for 

Step 6:

Click on any of the policy numbers on the list to get the status of that policy. You can also view other details for the policy such as the next due date for your premium, the sum assured, policy term, policy name, etc. 

Steps for LIC Registration for a New User Online 

To check your LIC policy status online as given in the section above, you have to first register as a new user on the website. To do so, follow the steps given below: 

Step 1:

Visit the official website of LIC’s e-service portal 

Step 2:

Click on New User 

Step 3:

Complete the online registration form by filling in the required details along with a valid email address 

Step 4:

Choose a username and password 

Step 5:

An autoresponder email will be sent to the email address provided for confirmation 

Steps for Enrolling Your LIC Polices Online 

Step 1:

Register for your online LIC account as per the steps given above 

Step 2:

After your registration is complete, you will have the option to enter the details of your existing policies 

Step 3:

After filling in details of all your policies, download the form, sign it, and submit it to your nearest LIC branch where one of your policies is serviced 

Step 4:

You will receive an acknowledgement of the same from the branch, either to your email address or in the printed form 

Step 5:

The branch will validate and confirm your policies 

Step 6:

After this process of enrolment is complete, you will be able to check the status of your policies online 

How to Check your LIC Policy Status Online?

LIC allows a myriad of online services to smoothen transactions and to promptly attend the concerns of its diversified customers. LIC e services bring to you almost every functionality that was once available only through the branches. Checking policy related information is one such option provided by the state run insurer, which aims to keep the user updated about his/her payments and other important events. There are different methods of . Going by the first method, you will have to register a user account and fill in details of your policy to view the status. How to register online and check the policy status is explained in the subtopic below.

Procedure to Check Policy Status Online (for new users):

The option to register for e-services is available on home page. If you are a first time user, then you will be required to fill out the online registration form and choose your login credentials. Upon successful registration, a confirmation mail will be sent to your registered email address. Click on the URL provided in the confirmation mail which will redirect you to a page where you can link your policy with the user account. In this page, enter the details of your policy such as policy number, premium amount, date of birth, etc., and click on the submit button. If the information entered is error-free, then the status of the policy will be displayed instantly. In case the information entered by you in incorrect, then you will receive an error message and subsequently a reminder on your email.

Note: The incorrect policy information entered by the user will be deleted automatically after 5 days.

Procedure to Check Policy Status Online (for Registered Users):

Users can check the details of premium payments, group schemes, accrued bonuses, etc., by simply logging in to the LIC India website with their username and password. The below steps explain how to check your LIC policy status if you are a registered user:

  • Open the LIC India website and click on Customer Portal located underneath Online Services.
  • It will redirect to the login page where you should select the Registered User option
  • Now to initiate the session, you should enter your username, date of birth and password and click on Go
  • This will open up a page listing out the policy tools for registered customers
  • Now from the options listed, select the option View Enrolled Policies
  • This will lead to a page which will display all the policies you have enrolled, along with enrollment date, premium amount, and vested bonuses
  • Now you can view the status of your policy by clicking on the policy number

How to Check the LIC Policy Without Online Registration:

LIC launched the SMS and Phone Call service as a quick and convenient medium for customers to check their policy details, without logging in to the web portal. So in case you are not registered with the user portal, you will still be able to know the status of your policy through the call and SMS facility provided by LIC. These services ensure that policyholders who are not connected to internet do not get sidelined about the latest updates.

Checking the LIC Policy Status Through SMS:

LIC is one of the most renowned names in the insurance space and over these years, the company has earned a reputation for its customer-centered service offerings. The SMS facility offered by LIC is one such service which is aimed at bringing more clarity in all processes and to help customers stay updated throughout the policy term.

To know the status of your policy through SMS, type ASKLIC followed by the function specific code and send it to 56767877 or 9222492224 from your registered number. For SMS codes refer to the below table:

Type of Enquiry SMS code
For installment premium ASKLIC PREMIUM
For revival amount ASKLIC REVIVAL
To know bonus additions ASKLIC BONUS
To know the amount of loan available ASKLIC LOAN
For nomination details ASKLIC NOM

Procedure to check LIC pension policy status through SMS:

The number to send your SMS for knowing the status of your pension policy status remains the same as discussed above. However, the SMS code differs completely.

Type of Enquiry SMS code
For IPP policy status ASKLIC STAT
For existence certificate due ASKLIC ECDUE
Last annuity release date ASKLIC ANNPD
Annuity amount ASKLIC AMOUNT
Cheque return information ASKLIC CHQRET

Procedure to Check LIC Policy Status by Calling Customer Care:

LIC also provides an 24x7 IVRS facility for customers to get instant updates on their insurance policies. The facility allows them to seek all policy related information by simply providing their policy number. To avail voice support, you can call on the LIC helpline numbers given below:

Helpline number for MTNL and BSNL users 12151
For calls from all other landline and mobile Dial city code followed by 12151

Customers can also get in touch with the zonal or regional offices for all types of policy enquiries. These regional offices are divided into eight zones namely, Central Zone, Eastern Zone, East Central Zone, Northern Zone, North Central Zone, Southern Zone, South-Central Zone, and Western Zone. Find below the customer care numbers for all the voice support centers falling under the aforementioned zones of LIC.

Customer Support Number for Central Zone:

Bhopal 0755-2676254
Bilaspur 07752-2203732
Gwalior 0751-2448606
Indore 0731-2523513
Jabalpur 0761-2671079
Raipur 0771-2583062
Satna 07672-228100
Shahdol 07652-248469

Customer Support Number for Eastern Zone:

Asanol 0341-2256012
Berhampur 0680-2296390
Bhagalpur 06412-2322016
Bhubaneswar 0674-2303140
Cuttack 0671-2307857
Hazaribagh 06546-272611
Jamshedpur 0657-2320564
Muzaffarpur 0621-223904
Patna 0612-2204067
Sambalpur 0663-2541388
Begusarai 0624-3245265
Bongaigaon 03664-228281
Guwahati 0361-2638404
Howrah 033-22434614
Jalpaiguri 03561-255443
Jorhat 0376-2361613
Kharagpur 03222-253302
KMDO-I 033-22126122
KMDO-II 033-23970025
KSDO 033-23342708
Silchar 03842-241716

Customer Support Number for North-Central Zone:

Aligarh 0571-2420066
Allahabad 0532-2401854
Bareilly 0581-2301712
Dehradun 0135-2668231
Faizabad 5278-244261
Gorakhpur 0551-2230322
Haldwani 05946-267886
Kanpur 0512-2368546
Lucknow 0522-2624214
Meerut 0121-2671201
Varanasi 0542 2454420

Customer Support Number for North Zone:

Ajmer 0145-2661878
Amritsar 0183-2556658
Bikaner 0151-2225920
Chandigarh 0172-2784620
Delhi-I 011-28844132
Delhi-II 011-28822223
Delhi-III 011-28855115
Jaipur-II 0141-2713708
Jaipur-I 0141-2745834
Jalandhar 0181-2459826
Jodhpur 0291-2657849
Karnal 0184-2266580
Ludhiana 0161-2521838
Rohtak 1262-228328
Shimla 0177-2629212
Srinagar 0191-2475839
Udaipur 0294-2488581

Customer Support Number for South-Central Zone:

Bangalore I 080-22966515
Bangalore II 080-22966812
Belgaum 0831-2438808
Dharwad 0836-2441968
Hyderabad 040-23420771
Kadapa 08562-247017
Karimnagar 0878-2240597
Machilipatnam 08672-223372
Mysore 0821-2495764
Nellore 0861-2323072
Raichur 08532-232432
Rajahmundry 0883-2423832
Secunderabad 040-27665039
Shimoga 08182-251320
Udupi 0820-2536907
Vizag 0891-2533211
Warangal 0870-2579364

Customer Support Number for Southern Zone:

Chennai 2 044-23451551
Coimbatore 0422-2303503
Ernakulam 0484-2361938
Kottayam 0481-2580121 / 0481-2580102
Kozhikode 0495-2728746
Madurai 0452-2537778
Salem 0427-2411487
Thanjavur 04362-233678
Tirunelveli 0462-2560925
Trivandrum 0471-2540932

Customer Support Number for Western Zone:

Ahmedabad 079-25511419
Amravati 0721-2660145
Aurangabad 0240-2329299
Bhavnagar 0278-2421963
Gandhinagar 079-232-38250
Goa 0832-2438418
Kolhapur 0231-2661135
Mumbai-1 022-22028225 / 022-66599066
Mumbai-2 022-24010375 / 022-30492020
Mumbai-3 022-67819220
Mumbai-4 022-66599233
Mumbai-SSS 022-26267050
Nadiad 0268-2532134
Nagpur 0712-2546436
Nanded 02462-221777
Nashik 0253-2317607
Pune-1 020-25512969
Pune-2 020-24217638
Rajkot 0281-2483210
Satara 02162-224708
Surat 0261-2801407
Thane 022-25829702 / 022-25827728
Vadodara 0265-2225188

How to Check the Surrender Value of your LIC Policy?

You can calculate the surrender value of your policy using this simple formula [Basic sum assured (Number of premiums paid/Total number of premiums payable) + Total bonus received] x Surrender Value Factor.

Let’s take an example of LIC Jeevan Anand policy to understand the parameters involved. In this case, the surrender value is applicable after three active years of the policy and it is equal to 30% of all premiums excluding the premiums paid for the first year of the policy term along with vested bonuses. Accident benefits will also be excluded for the purpose of calculating surrender value. Bonuses are additional cash values paid at the time of the end of the tenure or in case of death.

Now let’s suppose the LIC policy started in the year 2010 with a policy term of 15 years. The basic sum assured is Rs.4,00,000 with a yearly premium amount of Rs.30,192. The bonuses accumulated till now will amount to Rs.70,000. Now if the policyholder has paid only 5 premiums so, far the surrender value will be 30% (5 x 30,192) + Final Bonus in today’s term.

LIC Policy Status FAQ’s

  1. How can I register myself on LIC portal if I am a new user?

    Registering yourself on the LIC portal is extremely easy and hassle-free. e-Services by LIC allows a new user to begin registering by choosing their own credentials first. Simply fill out the form for registration available online, along with any documents (if required) and submit. Once you have registered successfully, you will receive a confirmation message on the email ID that you have provided. In the email, you will notice a link. Click on the link and you will be taken to a webpage wherein you will be able to link your policy with your account.

  2. What is the online procedure for checking LIC policy status?

    Policyholders can leverage the LIC website and reap maximum benefits such as extracting information related to group schemes, payment of premiums, accrued bonuses, and so on. This can be achieved by logging in with the accurate credentials. However, the steps mentioned below are for registered users only: Open the main page of LIC India and choose the option ‘Online Services’. You will be automatically redirected to the login page where the option for ‘Registered User’ must be chosen. Further, you will be required to enter your correct credentials (username and password) and choose the option ‘Go’. A webpage displaying all the policy tools (for registered users) will then pop up. Choose the option ‘View Enrolled Policies’ to view the list of all your existing insurance policies. Along with the ‘Enrolled Policies’, you will also be able to view details such as premium amount, enrollment date, vested bonuses, and so on. By clicking on the relevant policy number, you can view the current status of your policy.

  3. Can I check the status of my policy despite not having registered online?

    Individuals who have not registered on the website of LIC can still check their policy statuses in a jiffy. By means of the SMS and phone call service, you are just one step away from knowing the status of your policy.

  4. How do I check the status of my policy through the SMS facility?

    In order to know the policy status through the SMS facility, simply type in ASKLIC, then the function specific code and send it across to 56767877. The following codes can be referred to:

    Enquiry Type Code
    For premium installment ASKLIC PREMIUM
    For details of nomination ASKLIC NOM
    For amount reviving ASKLIC REVIVAL
    For information on bonus ASKLIC BONUS

  5. How do I check my LIC policy status with the help of the customer care?

    In order to get information about the policy status, you can simply call the customer care officials and state your policy number. LIC has a 24/7 customer care service to help individuals stay updated. The following helpline numbers can be referred to:

    Type of User Helpline Number
    BSNL and MTNL Users 12151
    For mobile and landline users City code will be followed by 12151

GST of 18% is applicable on life insurance effective from the 1st of July, 2017

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