IDBI provides its customers with different avenues to address their concerns and complaints. IDBI Bank Car loan customers can contact the customer care via phone or email. IDBI also has a customer care hotline dedicated to anti-corruption that operates between 10:00 a.m. and 6:00 p.m. Customers who are not satisfied with the resolution provided by the customer care service can also escalate their issues.
IDBI has a dedicated customer care service. There are toll free and chargeable numbers. Listed below are the numbers customers can use to contact a representative from IDBI to resolve their issues, grievances and queries.
|Toll Free number||1800-200-1947|
|Toll Free number||1800-22-1070|
|Chargeable for NRIs||0091-22-66937000|
|Anti corruption hotline||1800-22-8444 (10.00 am to 6.00 pm)|
You can use the following contact information to contact IDBI through other ways if needed.
|Registered Office||IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005.||Not available||Not available|
You can address your grievances by contacting the customer care. If you are still not satisfied you can escalate the matter by filing an online complaint or you can write to IDBI. If you are still not satisfied within 8 working days, you can approach a grievance redressal officer between 10:00 a.m. and 6:00 p.m. They are available on all days from Monday to Saturday. The 2nd and 4th Saturdays are holidays.
|Contact||Phone||Office Address||Zonal Office||Jurisdiction|
|Shri. Rizwan Khan General Manager & GRO||011-66083118||Delhi Zone 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin: 110055||Delhi||Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand|
|Shri Rajendra Pujari General Manager & GRO||0172-5059302||Chandigarh Zone SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017||Chandigarh||Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir|
|Shri Kuntal Biswas General Manager & GRO||033 - 22806780||Kolkata Zone 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017||Kolkata||West Bengal, Bihar, North East States|
|Shri Sudipta Banerjee General Manager & GRO||0674-2541655||Bhubaneswar Zone IDBI House, Janpath Ground Floor, Unit -IX, Bhubaneshwar, Odisha Pin: 751022||Bhubaneswar||Odisha, Jharkhand, Chhattisgarh|
|Shri Rupesh Nagar General Manager & GRO||022 - 61279262||Mumbai Zone 2nd Floor, A, B & C wings, Mittal Court, Mumbai Pin: 400021||Mumbai||Mumbai, Nashik|
|Shri Mahendra Patel General Manager & GRO||0712 - 6659103||Nagpur Zone Salasar Prestige, 1st Floor, Plot No. 1/A off WHC Road, Dharampeth, Nagpur Pin: 440010||Nagpur||Eastern Maharashtra|
|Shri Sanjay Chaturvedi General Manager & GRO||079-66072806||Ahmedabad Zone IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006||Ahmedabad||Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu|
|Shri Kapil Vashishat General Manager & GRO||020-66421641||Pune Zone IDBI House, Fourth Floor Dynaneshwar Paduka Chowk Fergusson College Road, Shivaji Nagar Pune Pin: 411004||Pune||Pune, Satara, Kolhapur, Sangli Districts & State of Goa|
|Shri Narasimhan Venkatesh General Manager & GRO||044 - 22202124||Chennai Zone PM Towers 37, Greams Road, Chennai, Tamil Nadu Pin:600006||Chennai||Tamil Nadu, Puducherry and Andaman & Nicobar|
|Shri R. Prakash General Manager & GRO||080-67990050||Bangalore Zone IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027||Bangalore||Karnataka, Kerala|
|Shri Dhananjay Lele General Manager & GRO||040-67990050||Hyderabad Zone D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin :500001||Hyderabad||Telangana, Andhra Pradesh|
IDBI provides its customers with an option to get a response from the customer care by sending a text. Customers need to SMS “IDBICARE” to 9220800800.
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Owned by the Indian government, IDBI offers financial facilities for the development of the nation. Headquartered in Mumbai, the Industrial Development Bank of India operates operates all over the country and also has a branch in Dubai. The bank is ranked as the 10th largest development bank of the world in terms of reach.
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