ICICI Bank Car Loan Customer Care

You can also write to ICICI Bank at the following address:

ICICI Bank Limited

ICICI Phone Banking Center,

ICICI Bank Tower,

7th Floor, Survey No: 115/27,

Plot No. 12, Nanakramguda,

Serilingampally, Hyderabad – 500032.

ICICI Bank Help Desk

You can visit a branch or ATM to get help from ICICI Bank. You can locate a help desk on the ICICI Bank website.

ICICI Bank Service Request

You can make service requests on the official website of the bank by following a few simple steps.

ICICI Bank Chatbot

ICICI Bank has a virtual assistant named iPal where you can type in any question and get answers instantly.

You can also access ICICI Bank iMobile app to track your car loan status, view EMI details, and access loan documents from anywhere at any time. 

WhatsApp Banking: Send your queries on WhatsApp to 86400 86400 for quick assistance and updates on your car loan. 

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FAQs on ICICI Bank Car Loan Customer Care

1. What is the ICICI Bank car loan customer care helpline number?

   ICICI Bank toll-free customer care number for car loans is 1800 1080, available 24/7 to assist you with any queries or issues. 

2. Can I contact ICICI Bank car loan customer care via email?

   Yes, you can email your queries to customer.care@icicibank.com from your registered email address for personalised assistance with your car loan. 

3. How do I lodge a complaint about my ICICI car loan?

   You can submit a complaint online via the official ICICI Bank website, call the dedicated complaints line on 1800 200 3344 (Monday to Friday, 9 a.m. to 6 p.m.), or email customer.care@icicibank.com.

4. What is the physical address of ICICI Bank customer service centre?

   ICICI Bank main customer care centre is located at ICICI Bank Tower, 7th Floor, Survey No: 115/27, Plot No. 12, Nanakramguda, Serilingampally, Hyderabad 500032. 

5. Can I get car loan assistance through the ICICI Bank mobile app?

   Yes, you can use the iMobile app to track your car loan application status, view EMI schedules, access loan documents, and submit service requests. 

6. Is there a chatbot available for ICICI car loan queries?

   Yes, ICICI Bank virtual assistant iPal is available on the bank website and mobile app, providing instant responses to common car loan questions. 

7. How can NRI customers contact ICICI car loan support?

   NRI customers can call the dedicated support line at +91 40 3099 8025 or +91-22-33667777 (available 24/7 for customers travelling abroad). 

8. What is the registered office address of ICICI Bank?

   ICICI Bank registered office is located at ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India (Phone: +91 265 6722286). 

9. What is the typical response time for ICICI car loan complaints?

   ICICI Bank typically provides acknowledgement within four working days of receiving your complaint through the Nodal Officer system. 

10. How do I submit a complaint through WhatsApp with ICICI Bank?

    Send a message to 86400 86400 on WhatsApp with details of your query or complaint, and ICICI Bank customer care team will get in touch with you promptly. 

11. Can I apply for an ICICI car loan through customer care?

    Yes, you can call the customer care helpline 1800 1080 to discuss car loan options, eligibility, and submit an application directly with a representative. 

12. What documents do I need to provide for an ICICI car loan?

    Typically, you need identity proof, address proof, salary slips or income documentation, and six months of bank statements. Contact customer care for a complete list based on your profile. 

13. Does ICICI Bank offer 100% car financing?

    Yes, ICICI Bank offers 100% financing for new car purchases, which is one of its key benefits. Contact customer care for eligibility details. 

14. What is the minimum credit score required for ICICI car loan approval?

    A CIBIL score of 700 or above ensures faster approval and lower interest rates. However, you can apply with a lower score; contact customer care to discuss your eligibility. 

15. What are the loan repayment tenure options available?

    ICICI Bank offers car loan repayment tenures ranging from 12 months to 84 months, depending on your loan amount and repayment capacity. 

16. How do I check my ICICI car loan application status?

    You can check your application status via the iMobile app, Internet Banking portal, or by contacting customer care at 1800 1080 with your mobile number and date of birth. 

17. Can I refinance or transfer my existing ICICI car loan?

    Yes, ICICI Bank offers balance transfer and refinancing options. Contact the customer care team at 1800 1080 to explore these options and check your eligibility. 

18. What is the interest rate for ICICI car loans?

    ICICI Bank offers car loans starting from approximately 8.40% per annum onwards. The final rate depends on your credit profile, income, and loan tenure; call customer care for a personalised quote. 

19. Can I prepay or foreclose my ICICI car loan early?

    Yes, prepayment and loan foreclosure are allowed. Pre-payment fees apply as per the bank service charge schedule. Contact customer care to understand the charges and process. 

20. What should I do if there is an issue with my EMI payment?

    Contact ICICI Bank customer care immediately at 1800 1080 or email customer.care@icicibank.com to report any EMI payment issues, missed payments, or update your payment mandate.