WhatsApp Pay

WhatsApp Pay: In-Chat Payment

The WhatsApp In-Chat Payment feature will allow users to make payments to anyone from their WhatsApp contact list. The new option will enable WhatsApp users to both send and receive money. The social media messaging application has tied up with some of the largest banks in the country to make this service available to consumers. The payment system will work on the Unified Payments Interface (UPI) method, where fund transfers can be initiated without having to provide bank account number and IFSC code.

The UPI interface allows customers to make instant fund transfers through a virtual address, also known as, Virtual Payment Address (VPA). The fund transfer process is fast, easy and can be done on a 24/7 basis on all 365 days in a year.

Whatsapp pay

How to Make a Payment Using WhatsApp In-Chat Payment?

To transfer funds using the WhatsApp In-Chat Payment system, click on the ‘Rupee’ symbol under the ‘Attachment’ option. After this step, money transfers can be made in a single step by entering the transaction amount and the UPI PIN. The main advantage of this type of payment system is that users will not have to navigate out of the chat window to make a payment.

Let us now understand the step-by-step process involved in making payments via Whatsapp (for Android users):

Step 1: Go to the chat window of the person to whom you want to make a payment and click on the attachment icon

Step 2: Proceed to click on the ‘Payment’ option in the chat window and accept terms and conditions

Step 3: Enter the amount you want to transfer, UPI PIN and send the money For those with iOS phones, click on the plus symbol in the chat window and follow the procedure from step 2.

Features and Benefits of WhatsApp In-Chat Payment

  • Make payment to anyone on WhatsApp contact list from anywhere and at anytime
  • User-friendly ‘pay’ feature that makes transferring funds as simple as sending a photo or a message
  • The payee/beneficiary will receive a payment notification on their chat window once the fund transfer has been made
  • There is no need to ask the payee for account details such as account number or IFSC Code. All you need is a virtual address to make payment
  • The WhatsApp In-Chat Payment application is a one-of-a-kind payment feature

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WhatsApp Integrates with UPI

WhatsApp enjoys more than 1.4 billion monthly active users globally that makes it one of the largest messaging platforms across the world. The number of active users is growing by the day and the organisation owned by Facebook is expected to launch an array of new features this year. Some of these features have already been introduced in the beta versions of iOS and Android. WhatsApp is going to introduce a couple of features surrounding India as well. For instance, integration of UPI (Unified Payments Services) in the app, given the country is one of the largest markets for this messaging service with more than 250 million monthly active users.

Some of the most awaited features are the ability to edit the messages that have already been sent and to make group calls including voice as well as video on WhatsApp. The messaging service recently introduced the "Delete for Everyone" feature that lets users delete a message that has already been sent within 7 minutes of hitting the "Send" button.

How to send money via WhatsApp QR code scan feature:

Go to the Settings and select the Payments options. From there, select the New Payments option followed by the Scan QR Code button. You will now be prompted to add the amount you want to transfer as well as the UPI PIN for verification. Your entire transaction history will be available under the Payments section on WhatsApp. Moreover, the app will also let you view your bank accounts linked with WhatsApp.

WhatsApp forayed in the digital payment market in India to compete against popular players like Google Tez, Paytm and MobiKwik. However, WhatsApp payments feature is still in beta and is not rolled out officially for all users. Currently, the Facebook owned messaging service has more than 200 million monthly users in India.

FAQs of WhatsApp Pay

  1. How safe is WhatsApp Pay?

    Ans: According to WhatsApp, the payment data is used to protect people from fraud and abuse, offer customer support, and enable transactions. The service provider for WhatsApp Pay is Facebook, and their payment structure is secure and safe.

  2. What is the procedure to accept payments via WhatsApp?


    • Since the payment feature is UPI-based, the WhatsApp number must be the same number that is linked to the bank account. The bank account must have UPI option support as well.
    • In order to enable the service, you must use the Payment Option that can be found in WhatsApp settings.
  3. What is the procedure to set up WhatsApp UPI?

    Ans: The procedure to set up WhatsApp UPI is mentioned below:

    • Open WhatsApp and go to ‘Settings’.
    • Select ‘Payments’.
    • Tap on Add new account.
    • Choose the bank from the options that are provided.
    • Next, your mobile number must be verified to set up a UPI account.
    • By using the UPI PIN, you can verify the bank account.
  4. What is the maximum amount of money that can be transferred via WhatsApp Pay?

    Ans: Money can be transferred 20 times to a single VPA or to multiple VPAs. The maximum amount that can be transferred via WhatsApp Pay is Rs.1 lakh in a day. The government has set a limit of Rs.1 lakh as well.

  5. Are WhatsApp payments secure?

    Ans: Since WhatsApp pay is done by using the government’s UPI payments system, any payments made via WhatsApp Pay are secure.

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News about WhatsApp In-Chat Payment

  • WhatsApp pay partners with Axis, HDFC Bank

    Popular social media messaging app WhatsApp, which now has a payment system, has joined hands with Axis Bank and HDFC Bank. The other bank that it had earlier partnered with includes ICICI Bank.

    Those who want to make payments through the WhatsApp app can use their Unified Payments Interface (UPI) IDs. Those who want to use HDFC Bank UPI must have their mobile numbers registered with the bank and should also have a savings account in the respective bank. Only if these parameters are met can a customer use the WhatsApp UPI facility. The same regulations are applicable when it comes to Axis Bank.

    6 August 2018

  • WhatsApp Pay likely to be Out Soon

    In order to make it big in the digital payments space in India, popular social media firm Facebook is likely to launch the WhatsApp Pay interface soon.

    It is expected that this new payment service will give competition to other players in the market such as Paytm, Google Tez and the like

    According to reports, the social media platform plans to join hands with a number of well-known banks such as SBI, HDFC, ICICI Bank, Axis Bank and the like, to set up a payment mechanism through the new system.

    1 June 2018

  • WhatsApp Android Beta Enables QR Code Scan Payment Support

    WhatsApp has rolled out a new payments feature that will enable users to transfer money by scanning QR codes. Available for WhatsApp Android beta, the feature is currently available for selected users. WhatsApp had launched its digital payment service in India in February. The app recently launched the 'Send to UPI ID' feature for the Android beta users that allows users to send money to unique UPI IDs instead of sending it via a conversation thread. The new scan QR code payments option is available on WhatsApp version 2.18.93 for Android.

    28 March 2018

  • UPI-Enabled WhatsApp Payments and Digital India

    There has been an immense surge in the number of digital payments that are being made across the country. Now, with WhatsApp also becoming a part of the digital ecosystem, there are many questions that are being asked by the various other players in the market as far as the scope of digital payments are concerned.

    The aggregate value of the transactions in the digital scheme of things stands at a lucrative Rs.3,37, 267 crore this year. This number is also continuously increasing at the rate of 17.4% CAGR. Popular messaging applications such as WhatsApp have the scope to change the landscape as far as digital payments are concerned by cashing in on the extensive customer base of around 230 million in the country. The already existing news may have a scope to further explore the platform and be more mentally prepared to a wide number of innovations in this front. The adoption rate as far as WhatsApp payments are concerned could be definitely high. In order to make payments through WhatsApp you will have to have an active UPI account. Money can be both sent and received using this service without having to provide the bank account number or IFSC code. All you need is a Virtual Payment Address (VPA).

    26 March 2018

  • WhatsApp Joins Hands with Several Top Banks

    In an effort to encourage more and more cashless transactions and promote Prime Minister Narendra Modi’s ‘Digital India’ initiative, popular messaging app WhatsApp has collaborated with a number of top banks in India.

    The National Payments Corporation of India (NPCI) gave a nod to WhatsApp to launch its new payments feature the previous month. WhatsApp already has a user base of more than 1.5 billion. Payments can be made to various users through this feature using the chat window through the Unified Payments Interface (UPI) system. With UPI, money can be sent to another person (payee) without having to provide either the account number or the IFSC code. All you need is a Virtual Payment Address (VPA). The messaging app has already collaborated with Axis Bank to provide customers this service.

    26 March 2018

  • WhatsApp to Now Give Competition to Google Tez, Paytm

    The newly-introduced WhatsApp payment service has made WhatsApp more than just a messaging service app, thus, pushing it in the forefront, making it a competitor to other digital payment apps such as Google Tez and Paytm.

    With WhatsApp, there is no need to add money to the wallet and then make a payment. All payments can be made through UPI. Through this method, money is directly debited from the bank account of the customer, making it a very speedy and hassle-free method. The service can be used on both types of platforms: iOS and Android. To activate this service, users will have to go to the ‘Settings’ app. All transactions relating to the sending of money can be made easily on the chat window itself.Those who wish to use this service, will first have to have a UPI account and will need a username or VPA and a UPI PIN.

    23 February 2018

  • WhatsApp to Launch Money Transfer Service

    It is most likely that the messaging application WhatsApp will soon launch an a type of inter-bank money transfer service that will allow customers to send and receive funds easily.

    This service will come into being after a test is conducted among users, according to the National Payments Corporation of India (NPCI).

    The messaging app, as of now, has a little over 200 million users. This payment interface will be facilitated through the Unified Payments Interface (UPI). UPI allows money transfer using a Virtual Payment Address (VPA). Hence, there is no need to key in bank account number or IFSC code. The phone number of the user will be linked to UPI and their respective bank account. Some of the major banks in India will join hands with UPI to make this facility available to users in the country. NPCI came into being in 2009.

    22 February 2018

  • Controversies Arise About WhatsApp Payments

    Since the leading chatting app, WhatsApp introduced a platform to make payments, many leading digital payments service companies have raised their concerns. Shekhar Sharma, CEO of Paytm, stated that WhatsApp is not being fair as they are skipping many safety measures and other essential features before setting up a payment platform. Many other leading payment service providers have agreed with the comments made by Mr.Sharma.

    In his speech, Mr.Sharma added that though WhatsApp uses the UPI Platform which all other payment service providers use, they have missed out on many safety features like not having a login credential to transfer payments, not mentioning the affiliation details, not having an QR code to process transfers, and not entering the IFSC code before transferring. All these are glitches found in the WhatsApp payment service. WhatsApp team is silent about this entire issue. One has to wait to hear their response.

    20 February 2018

  • Now, Make Payments Through Whatsapp

    All Whatsapp users can now both send and receive money after upgrading to the latest version on both iOS and Android platforms. Users can initiate fund transfers using UPI after verifying their phone number and choosing their respective bank. Money can be sent by choosing the attachment option in the chat window and clicking on the ‘Payment’ option. Post this step, users will have to accept all terms and conditions to carry out the fund transfer process.

    As of now, the social media messaging app has collaborated with around 70 banks in India for this service.

    15 February 2018

  • WhatsApp Payment Feature to be Launched soon

    It is likely that the digital payments feature in WhatsApp will go live soon. This is likely to be rolled out in the coming month.

    WhatsApp in all likelihood, will collaborate with the Unified Payments Interface (UPI), to allow customers to make payments through the chat window without any hassle. The social media messaging app will collaborate with a number of banks in the country. If this is implemented, funds can be transferred without bank account details or IFSC code.

    29 January 2018

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