Mobikwik

Mobikwik: How to Use, Transfer & Collect Money

Mobikwik is a digital wallet that can be used for a number of online payments including transferring money, accepting payments, mobile recharges, payment of utility bills, such as electricity, internet, DTH, and online shopping, to name a few.

Mobikwik is nothing but a prepaid digital wallet, or a virtual wallet, where money can be loaded and used for a number of online payments. Mobikwik has received an approval from the Reserve Bank of India (RBI) and has tied up with a number of retail and online merchants in the country. The app is available on both Android and iOS platforms.

How to Download Mobikwik

To download Mobikwik on an Android phone, go to the Google Play Store and install it. Those with an Apple phone can download the app from the Apple app store.

How to Use/ Register for Mobikwik app

Step 1: Download the app and launch it

Step 2: Open the app and enter your registered mobile number. Click the ‘Send OTP’ option after that. You will receive an OTP. Enter it for the verification process

Step 3: You have successfully registered on Mobikwik.

How to Add Money to Mobikwik Wallet

Step 1: Login to the Mobikwik app.

Step 2: Click on the ‘Add Money’ option, enter the amount you want to add and click ‘Continue’.

Step 3: This will redirect you to the payment page, where you can add money through 3 payment options: Debit/credit card, net banking or through cash deposit/pickup. Choose an appropriate option.

Step 4: Key in payment details and click ‘Pay Now’. Enter promo code if you receive any.

Step 5: Make payment by entering password or OTP. The amount will soon reflect in your Mobikwik wallet.

How to Transfer Money using Mobikwik

Step 1: Login to the Mobikwik app

Step 2: Go to the home screen and click on ‘Transfer Money’, proceed to click ‘Wallet to Bank Transfer’.

Step 3: Key in the bank details of the beneficiary/payee, verify details and click ‘Send Money’

Step 4: You will receive an OTP on your registered mobile number, verify OTP and submit the same

Step 5: The money will be sent to the respective account

MobiKwik Loan: How to Apply

The digital financial service provider recently announced the launch of instant loans on the app. This was in line with the objective of MobiKwik to provide individuals with easy and instant credit. Here, we take a look at how people can get instant loans:

• Login to the MobiKwik app.
• Select ‘Wallet’.
• Click on ‘Balance Details’.
• Click on ‘Boost’.
• Next, click on ‘Let’s Start’ on the corresponding screen.
• Enter the PAN and Aadhaar numbers.
• Agree to the terms and conditions and click on ‘View Loan Details’.
• Thereafter, follow the instructions mentioned in the corresponding screens.
• Once the loan is approved the money is credited into the MobiKwik wallet.

How to Pay using Mobikwik at Grocery Outlets

Step 1: Login to the Mobikwik app

Step 2: Tell the counter operator that you are paying using Mobikwik

Step 3: Tell the cashier your mobile number

Step 4: You will receive an OTP, share it with the cashier

Mobikwik Customer Care

In order to contact a customer care executive of Mobikwik, you can call on the helpline number 011 – 61266930. You can call on the number between 9.00 a.m. and 8.00 p.m. from Monday to Saturday. You can also write to mobikwik.com / help or reach out on its Twitter handle or Facebook page.

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How to Recharge using Mobikwik

Step 1: Open the Mobikwik app

Step 2: Click on the ‘Prepaid’ option and key in your mobile number and recharge amount

Step 3: Proceed to click on ‘Recharge’

FAQ’s of Mobikwik

1. Is Mobikwik a digital wallet?

   Ans: Yes. Mobikwik is a safe and secure virtual wallet where a user can add money.

2. Does Mobikwik charge any registration fee?

   Ans: No. The service can be availed free of cost.

3. How long does it take for the money to get added to the digital wallet?

   Ans: Money gets added on a real-time basis instantly.

4. What happens if a recharge does not go through successfully? What can the user do?

   Ans: In such a case, the money will be automatically refunded.

5. Is it possible to recharge for my friend through the Mobikwik wallet?

   Ans: Yes. This can be done by entering the mobile number of the person you are charging for.

6. Is it possible to recharge if you do not have data connection?

   Ans: Yes. This can be done. Mobile recharges can also be carried out through text message.

7. If I pay my bills through this wallet, how long will it take to process payment and receive confirmation for the same?

   Ans: This process will ideally take around 2 to 3 working days.

8. There is an error popping up in my screen during recharge. What do I do?

   Ans: This usually happens if:

   • You have entered an incorrect mobile number
   • You are trying to recharge for an amount that your mobile service provider does not allow

   Therefore, always cross check and see if the details you have entered are correct.

9. What is ‘credit to wallet’?

   Ans: When a customer adds money to his/her wallet, it is simply called ‘credit to wallet’.

10. What is a primary number ?

    Ans: Primary number is nothing but the mobile number that is registered with your Mobikwik wallet.

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