ICICI Lombard Car Insurance Claims

In the event of an accident or breakdown or any other loss/ damage to the insured, the ICICI Lombard car Insurance policy offers quick assistance on the claims process and offers cover to the extent to which the policy has been availed.

Features of ICICI Lombard Car Insurance

• Enjoy free towing and pick-up service in the event of an accident.
• Six months guarantee on the quality of the repairs done.
• Service Managers to conduct loss assessment survey of the insured vehicle, within 4 hours of the accident.
• Dedicated customer service available to suggest network garages, provide guidance after an accident and so on.
• More than 3500 network garages where customers can go for cashless repairs.
• Avail doorstep surveyor facility in case you want to claim your insurance.
• Avail voluntary deductible, in case the cover amount is over and above the compulsory deductible.
• Final claim amount after deducting depreciation on voluntary deductible, compulsory deductible, and parts, according to the Indian Motor Tariff.
• Members of Automobile Associations can avail a 5% discount.
• Comprehensive car insurance policy also provides for coverage against third party liabilities.
• If the policyholder’s car is secured by an Automobile Research Association of India (ARAI) approved anti-theft device, then he or she can avail up to 2.5% discount.
• The policy can be purchased online instantly with minimum paperwork.
• The policy can also be renewed online with minimum effort and time.
• The policy also allows the freedom of transferring the No Claim Bonus from an existing policy to another, in case you have not made any claims.
• The policy also provides Garage Cash Cover that comes with a daily allowance for the number of days your car is in the garage.
• The policy allows you a zero depreciation cover that allows you a coverage on replaced parts that have no deduction for depreciation.

Types of ICICI Lombard Car Insurance Claim:

There are two types of claims under the ICICI Lombard Car Insurance Policy. They are:

1. Third Party Claim:

Non-compliance of third-party liability insurance results in heavy fines as it is compulsory. The two main steps of claim in case of a third-party damage are:

• In case of an accident involving the policyholder’s car, leading to damage or injury to a third-party, he or she is required to inform the police first.
• The second stop involves informing the insurance company. In case there is any communication received from the third-part, the same should be forwarded to the insurer.
2. Own Damage Claim:

Comprehensive covers both damage to third-party liability as well as own vehicle caused by natural disasters such as flood, storms, earthquake. The following steps should be taken in case of damage to your own vehicle:

• In case of own damage to vehicle due to an accident, the police as well as the insurer should be informed immediately.
• In these cases, you can move the damaged vehicle from the scene of the accident, provided you have the permission from the police and the insurance company.
• The insurance company then sends a surveyor to assess the extent of the damage and prepares a report.
• Once the report is generated, the vehicle can be repaired at any authorised repair centre.
• Based on the policy terms, the insurance company will provide you the compensation for the damage.
• There is also an option of Cashless Garage plan, where the policyholder can repair their vehicle at any garage that has a tie-up with ICICI Lombard. The company will then settle the bill with garage and you will not be required to pay anything from your pocket.

Theft Claim:

In case of a theft claim, the following steps must be taken:

• In an unforeseen event of your car being stolen, you must immediately inform the police and the insurance company.
• A FIR is required to be filed with the police.
• The local transport department should also be informed regarding the loss of the policyholder’s vehicle.
• A claim form must be filled and submitted. The required documents must be attached to the form. The car keys must also be surrendered to the insurer while making the claim.

ICICI Lombard Car Insurance Claims Process

There are two types of claim process that a policyholder can opt for:

Cashless claims: In case of a cashless claim, the policyholder should follow the steps mentioned below:

• Take down the vehicle number of the third-party involved in the accident.
• Note down the contact details of the witnesses to the accident.
• Call the toll-free number of ICICI Lombard at 1800 2666 and obtain your reference or claim number.
• The representative will inform you about the documents required for the claim process along with the details of cashless garages.
• File an FIR at the nearest police station in case of injury or damage to the third-party.
• Shift the vehicle to the suggested garage.
• The CSM (Customer Service Manager) contacts you within 24 hours of registering the claim with ICICI Lombard.
• You are then required to submit all the required documents to the CSM or dealer and get a verification.
• An estimation of repairs on your vehicle is generated and approved upon assessment.
• Payments approved are borne by the insurer.
• The CSM will then let you know the balance amount required to be paid by you.

Reimbursement claims: In case of reimbursement claims, the policyholder should follow the steps mentioned below:

• Take down the vehicle number of the third-party involved in the accident.
• Note down the contact details of the witnesses to the accident.
• Call the toll-free number of ICICI Lombard at 1800 2666 and obtain your reference or claim number.
• You can also send an SMS as ‘CLAIM’ to 575758. After receiving the SMS, a call centre representative will contact you.
• You must submit all the required documents and get a verification done.
• The insurance company will start the claim process.
• ICICI Lombard will reimburse the entire approved amount of the claim directly to the customer.

Documentation for ICICI Lombard Car Insurance Claim Process

Accident Claims

• Duly signed Claim form
• Copy of Driving License
• RC copy of the insured car
• Copy of first 2 pages of the car insurance policy
• Original estimate
• Copy of FIR
• Original repair invoice and receipt of payment. In case of an authorized cashless garage, only the repair invoice is required.

Theft Claims

In the event of theft, the insurance holder must register the claim at the ICICI Lombard call center at the toll free no. 1800 2666. The documents to be submitted are:

• Duly signed Claim form
• Copy of Driving License
• RC copy of the insured car with all original keys
• Copy of first 2 pages of the car insurance policy
• Original estimate
• Copy of original FIR
• Duly signed RTO transfer papers with forms such as Form 29, Form 28, Form 30 and Form 35.
• A no trace final report from the police.

Third Party Claims

• Duly signed Claim form
• Copy of Driving License
• RC copy of the insured car
• Copy of the car insurance policy
• Copy of the police FIR

Frequently Asked Questions (FAQs)

1. How can I register a car insurance claim?

   Contact the toll free customer care no. 1800 2666 to register your claim. The customer service executives will help you with further details and give you a claim reference number.

2. What are the incidents that should be reported to the police?

   Incidents such as injury to third-party or to self, damages to third-party property or theft, etc. in which the insured car is involved, should be reported to the police.

3. What are the deductibles for a private car?

   The compulsory deductible for a private car is Rs.1,000 for vehicles with an engine displacement of 1500 cc or less and Rs.2,000 for vehicles with an engine displacement of more than 1500 cc.

4. What does constructive total loss mean?

   Constructive Total Loss is the accidental damage or loss to the insured vehicle where the aggregate cost of repairs or for retrieval is more than 75% of the IDV on the car insurance policy.

5. If an accident occurs during the policy period and I lodge a claim after the expiry of the policy, is it still valid?

   Yes, the claim will be valid since the accident occurred during the policy period.

GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017