Insurance is like a spare tyre. You may not require it, but not having one is not an option.

New India Car Insurance Customer Care

 4.5 / 5.0   by 197 users
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Policy Coverage

Customer Service

Claim Experience

Cashless Garages

Car Insurance
  • Get both third-party cover and comprehensive cover
  • Choose from a variety of zero depreciation and roadside assistance covers
  • 3100+ cashless garages

Founded in 1919, New India Assurance Co. Ltd. is completely owned by the Government of India and is currently the largest general insurer in the country. In the financial year 2015-2016, New India Assurance collected a global premium of Rs.18,371 crore.

Customer Care Car Insurance Services Offered By New India Assurance

  • Locate cashless garages
  • Register a claim
  • Make a claim status inquiry
  • Report a grievance
  • Give feedback on the service
  • Lodge a complaint
  • Help customers choose a car insurance policy that would suit them best

New India Assurance Car Insurance Customer Care Numbers

New India Assurance car insurance customers can contact the customer care unit by either dialing the toll-free number - 18002091415 18001026425 - or by registering a request or grievance redressal on the main website of New India Assurance.

Types Of New India Assurance Car Insurance Policies

New India Assurance offers its customers with two types of car insurance policies - Liability Only Plan and the Package Plan.

Features And Benefits Of The New India Assurance Liability Plan:

  • Coverage for the third-party liability - including bodily injury or death.
  • Coverage for damage caused to the property of the third-party involved in the accident.

For bodily injury or damage met to the the third-party, the coverage is capped at a maximum of Rs.7.5 lakh. There is no limit on the coverage if death occurs.

Features And Benefits Of The New India Assurance Package Policy:

The New India Assurance Package Policy offers the subscriber comprehensive coverage for his/her car following an accident. Some of the benefits are listed below:

  • Complete coverage for accidental loss or damage to the vehicle.
  • Personal accident cover (for the owner of the vehicle only) and third-party liability coverage.
  • Insurance coverage in cases such as burglary, theft, natural calamities (earthquakes, floods, landslides, rockslides, etc.).
  • Comprehensive coverage for the private vehicle for damage caused either by terrorism, riots, strikes, malicious acts, etc.
  • Customers can purchase various add-on covers over the premium of the insurance policy.
  • If the customers has not made any claim in the policy year, he/she will be eligible for the no-claim bonus when renewing the policy.

What Is Not Covered Under The Package Policy:

  • If the person driving the vehicle which met with an accident does not have a valid driving license.
  • No coverage for electronic or mechanical failure.
  • If the person driving is under the influence of alcohol or drugs.
  • Any consequential loss.
  • Loss or damage to the car caused by nuclear war or mutiny.
  • Damage to tyres or tubes will not be covered.
  • Any damage caused outside India.

How Is The Premium For The Package Policy Calculated:

  • Age of the vehicle
  • Insured Declared Value of the vehicle
  • Cubic Capacity of the four-wheeler
  • Registration zone (city, village, etc.)
  • If the subscriber has chosen add-on covers
  • If the vehicle is run on LPG/CNG
  • If the subscriber has chosen additional coverage for electronic parts

New India Car Insurance Customer Care Reviews

Page 1 of 10 1 2 3 4 5
  • New India Car Insurance
    "Need to improve the service"
    0.5 3.0/5 "Satisfactory"
    I'm not satisfied with the service provided by new India. I have bought the car insurance policy. They closed their branch on every weekends hence its difficult to renew the policy. I have been paying the premium amount of Rs. 14000 which is a competitive price. They have given the IDV value of Rs. 1.50 lakhs.
    Was this review helpful? 0
    , mangalore
    Reviewed on Jan 09, 2019
  • New India Car Insurance
    "Average Car Insurance"
    0.5 3.0/5 "Satisfactory"
    My car insured with the New India Insurance company. I have been renewing the policy with the same company for 3 years. I have paid the premium amount of Rs. 7000 and they have offered me a satisfied coverage value. The documentation process was fine
    Was this review helpful? 0
    , mangalore
    Reviewed on Jan 09, 2019
  • New India Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I hold a car insurance with New India Assurance from last 5 years, i have not claimed anything so far with this insurance policy. This policy covers bumper to bumper as well as third party damage. I pay a insurance premium of Rs 6000 for this policy.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Dec 29, 2018
  • New India Car Insurance
    "Good policy for car insurance"
    0.5 4.0/5 "Great!"
    Purchased my car insurance policy from New India and i have been renewing the policy for last 9 years with the same company. Since i know a person from new India and he will remind me for my car insurance policy for renewal. The premium amount was nominal and the coverage value which i'm satisfied with.
    Was this review helpful? 0
    , pune
    Reviewed on Dec 28, 2018
  • New India Car Insurance
    "Its Good"
    0.5 4.0/5 "Great!"
    I have Tata vistra credit card, they gave insured value around Rs. 6 lakhs, the premium amount is less. The bike policy has the tenure of one year , they got tie up with many server centers, my policy has the road side assistance. I have third party cover too.
    Was this review helpful? 1
    , pune
    Reviewed on Dec 18, 2018
  • New India Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    They are giving insurance an other competitive price. I have holding the policy 2 years and i used to renew with the same company because of the price. I have paid the premium amount of Rs. 4500. I'm satisfied with the coverage value. I have got a no claim experience. I have not claimed anything from this policy.
    Was this review helpful? 0
    , kolkata
    Reviewed on Dec 15, 2018
  • New India Car Insurance
    "Good Experience"
    0.5 5.0/5 "Blown Away!"
    In 10 years of experience I didn't face any claim. I have wagon R, the premium cost was economical, I paid around Rs. 5000 for one year, they gave me the comprehensive 100% protection plan, they got tie up with the dealer and they do have ncb features.
    Was this review helpful? 2
    , mumbai
    Reviewed on Dec 03, 2018
  • New India Car Insurance
    "Good service"
    0.5 5.0/5 "Blown Away!"
    I had taken this insurance policy almost three years back and i had been paying the premiums online in annual basis. The payment method with them has been convenient and there has not been any hassles. The insurance covers bumper to bumper as well.
    Was this review helpful? 0
    , bangalore
    Reviewed on Nov 27, 2018
  • New India Car Insurance
    "Premium should be economic"
    0.5 3.0/5 "Satisfactory"
    I found premium is very high with low coverage value. I have Wagon R car, I took comprehensive plan with 100% of coverage and with third party liability. Its gives protection for loss, damage, theft etc. But I suggest to should reduce to the cost as per the market.
    Was this review helpful? 1
    , ahmedabad
    Reviewed on Nov 26, 2018
  • New India Car Insurance
    "Good policy"
    0.5 5.0/5 "Blown Away!"
    My Maruthi Swift car got the insured declared value of Rs. 5 lakhs with New India company. I have comprehensive plan with bumper to bumper it covers loss, damage, accidental cover with life cover for the driver for maximum of one lakh. If we pay Rs.50 rupees extra with the premium.
    Was this review helpful? 1
    , chennai
    Reviewed on Nov 12, 2018
  • New India Car Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I have my car insurance with national insurance and i have taken this policy for 1 year. A premium of Rs 16000-17000 has to be paid for this insurance policy. I have not claimed anything so far from this insurance policy and this policy has full coverage with 0% depreciation,.
    Was this review helpful? 0
    , jodhpur
    Reviewed on Oct 31, 2018
  • New India Car Insurance
    "Excellent Service"
    0.5 5.0/5 "Blown Away!"
    The experience with them so far had been good and i had been paying the premium annually. The premium amount of 5700 has been nominal and i had been paying the premium offline and it had been convenient. The policy covers bumper to bumper.
    Was this review helpful? 0
    , coimbatore
    Reviewed on Oct 31, 2018
  • New India Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have taken a car insurance policy with New India Assurance for 1 year, i am not aware of the premium amount for this insurance policy. This policy covers third party damage and i have not claimed anything so far from this insurance policy.
    Was this review helpful? 0
    , pune
    Reviewed on Oct 30, 2018
  • New India Car Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I have a car insurance policy with New India assurance from last 4 years, i am happy with the coverage value of this insurance policy. I have no claim experience so far with this insurance I pay a premium of Rs 10000 and they cover bumper to bumper damage.
    Was this review helpful? 1
    , kochi
    Reviewed on Oct 15, 2018
  • New India Car Insurance
    "Good Policy"
    0.5 3.5/5 "Pretty good"
    My car is insured with New India Assurance from last 3 years, i am happy with the coverage value of this insurance policy. A premium of Rs 6300 has to be paid for this insurance policy. This policy has a full coverage. I had a claim experience in the month of September where the bill amount was Rs 60000 out of which they covered Rs 40000.
    Was this review helpful? 1
    , bangalore
    Reviewed on Oct 11, 2018
  • New India Car Insurance
    "Best Policy"
    0.5 5.0/5 "Blown Away!"
    I have take car insurance from the New India assurance based on the befits and comfortable premium amount . They are giving Bumper to bumper coverage . They explained the policy benefits and claiming process . Overall am satisfied with my policy and service .
    Was this review helpful? 1
    , chennai
    Reviewed on Oct 02, 2018
  • New India Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have taken car insurance policy with New India Assurance for 1 year, a premium of Rs 29000 has to be paid for this insurance policy. This policy covers full coverage and i am happy with the coverage value. Customer service was good as they explained about the insurance terms and conditions.
    Was this review helpful? 0
    , pune
    Reviewed on Sep 08, 2018
  • New India Car Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    MY car insurance is with NEw India Assurance from last 4 years and it is a good policy to use. I am not sure about the premium amount but they cover bumper to bumper damage. My claim experiecnce was good with this insurance policy. Customer service was good with this insurance and they responded on time.
    Was this review helpful? 1
    , chennai
    Reviewed on Sep 05, 2018
  • New India Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    My car is insured with New India Assurance from last 2 years and it is a good policy to use. I have not claimed anything so far from this insurance policy. I pay a premium of Rs 3000 every year for this insurance and it has only basic coverage.
    Was this review helpful? 2
    , erode
    Reviewed on Aug 28, 2018
  • New India Car Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I was having a car insurance with New India Assurance for 1 year, i used to pay the premium of Rs 7000 for this insurance policy. I have not claimed anything so far from this insurance policy. The coverage value is good and they cover bumper to bumper damage.
    Was this review helpful? 2
    , jaipur
    Reviewed on Aug 27, 2018
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