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IFFCO Tokio Car Insurance

IFFCO-Tokio General Insurance offers two types of car insurance policies to customers. Further, the insurer offers cashless settlement at over 2,000 network garages, add-on covers, a range of discounts, and an easy purchase/renewal process.
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IFFCO-Tokio General Insurance was incorporated on 4th December 2000. It is a joint venture between the Indian Farmers Fertilizer Co-operative (IFFCO) and its associates and Tokio Marine and Nichido Fire Group which is also the largest listed insurance group in Japan. IFFCO-Tokio General Insurance offers products like Motor Insurance, Health Insurance, Travel Insurance and Home Insurance.


 

Iffco Tokio Car Insurance Policy Highlights Updated on 16 Sep 2019

Features Specifications
Third Party Cover Upto 7.5 L
Cashless Network Garages 4300+
Incurred Claim Ratio* 79.19%
Net Earned Premium* Rs.2328.56 crore

*For Year 2017-2018

IFFCO Tokio Car Insurance Overview

Benefits of Iffco Tokio Car Insurance

Founded on 4th December, 2000 as a joint venture between the Indian Farmers Fertilisers Cooperative (IFFCO) and it’s associates and Tokio Marine and Nichido Fire Group, one of Japan’s leading insurance groups, IFFCO Tokio has made it’s presence felt among the insurance providers in the nation.

IFFCO Tokio Motor Insurance which has been designed specially to provide complete protection and security to your motor vehicle from any accidental emergency resulting in damage. includes hassle-free cashless claim settlement at over 4300+ network garages / workshops, doorstep delivery of new/ renewal policy cover, highly trained in-house surveyors for instant attention to claims and an efficient, round the clock call center service to answer any of your policy related queries.

Key Benefits Of IFFCO Tokio Car Insurance

  1. Digitally signed policy for your ease and convenience
  2. Doorstep services in case of free inspection, renewal of policy and for other issues
  3. Cashless settlement claims at more than 2000 network workshops Immediate attention for your claims by trained in-house surveyors
  4. Online e-survey claims for a reduction in turnaround times.
  5. ‘On road protection coverage’ and ‘Tokio’s value auto coverage’ by paying a higher premium.
  6. 24 x 7 call centre service where you can report any mishap, issues, claims query etc
  7. Two types of policy:
    • Liability only policy:This policy covers only the liability incurred by your own vehicle.
    • Comprehensive cover policy: This policy covers both own damage of vehicle and third-party damage.
  8. The sum insured will be decided at par with the vehicle’s ‘Insured’s declared value’ i.e. IDV, which is the value formed after deducting depreciation from the market price based upon the age of the vehicle.
  9. A fascinating host of discounts on the amount of your premium on the following terms:
    • Have a ‘No claim Bonus’? Get a discount in the range of 20% to 50% on your ‘own damage’ premium.
    • Are you a member of any automobile association? Get a discount on your premium.
    • Have you opted for higher voluntary excess? Get rewarded with a handsome discount on your premium.
    • Have you installed any anti-theft device in your car? Get ready to be rewarded.Now, let’s discuss the coverage provided by IFFCO Tokio’s car insurance policy.

Benefits Of Applying Car Insurance Online With IFFCO Tokio?

Given the dilapidated condition of roads, rash driving and unruly traffic, car accidents are quite common. Apart from this, your car is also vulnerable to threats like theft, vandalism and fire. To protect your car from all the possible dangers, a comprehensive car loan is mandatory for every car owner.

IFFCO Tokio offers a comprehensive Car Insurance policy. This all-encompassing policy covers major possible damages to your car. With the advent of online banking, applying for car insurance online has gained momentum and popularity. Customers can enjoy various lucrative benefits by applying for car insurance online .

An IFFCO Tokio customer can enjoy the following benefits by applying for car insurance online –

  • Quick approval
  • Minimal and easy documentation
  • Enables you to analyse the and understand its terms and conditions
  • Provides complete coverage of your car from damage due to natural and human causes
  • Easy car insurance policy renewal for online customers
  • Immediate issuing of ‘digitally signed policy document’ on IFFCO Tokio web portal
  • Free inspection in case of breakage
  • Assistance at doorstep available for fresh or renewed policy covers
  • Online ‘e-survey’ claims option is available with low TAT in claim settlement In addition to the aforementioned benefits, IFFCO Tokio Online Car insurance also protects your car from legal liabilities following injury, death or property damage to third party involving the insured car.

IFFCO Tokio Car Insurance Policy Coverage

Own damage cover This will protect you against damage of vehicle due to some fire, explosion, storm, typhoons, floods, hurricanes, earthquakes, landslides, malicious acts, transit by road, rail, air, lifts or inland waterways etc.
Third-party liability cover This will protect you against financial expenses arising from legal expenses or claims settlement in case your vehicle has caused some damage to a third party that has resulted into their death, injuries or property damage.
Personal accident cover:
  • This will provides you a cover of Rs.2 lakhs for individual owner or driver.
  • Reimbursement of expenses maximum up to Rs.1500 for towing, redelivery or accident of your car.
  • Cover for any damage or loss of electrical and non-electrical parts of the car along with CNG/LPG fuel kit.
  • Personal accident cover for unnamed passengers.
  • A wider legal liability cover for driver or conductor.
  • If your vehicle is participating in any rallies, get protected against damages.
And that’s not all. There is some additional coverage as well, mentioned below:
  1. IFFCO Tokio’s 24 x 7 onroad assistance: It offers you an additional benefit of ‘on road assistance’ and related expenses. This additional coverage is provided with your comprehensive car insurance policy. It’s inclusions are:
    • Safe towing assistance within a 100 KM radius of the nearest IFFCO Tokio-approved workshop.
    • On road or at-home assistance in for jump starts, lock keys etc.
    • Fuel delivery up to 5 litres in case of an emergency.
    • Services of a taxi for 50 KM in case you are stuck with the damaged car.
    • Services for hotel and medical coordination.
    • Assistance with message relay to your loved ones.
  2. Value Auto coverage:This additional coverage offers you 12 benefits including waiver of depreciation, medical reimbursements, increasing the third-party liability for property damage and many more. Enjoy this exclusive range of benefits and features of IFFCO Tokio car insurance.
Things Not Covered Under IFFCO Tokio Car Insurance Policy
  • Any contractual liability or consequential loss arising due to the accident
  • Mechanical or electrical breakdown, routine wear and tear, depreciation of the vehicle.
  • If the vehicle is being driven under the influence of intoxicants / drugs
  • If the vehicle is being driven without a valid license
  • If the vehicle is being used for purposes other than what is stated in the policy
  • War or nuclear threat
  • Loss of vehicular accessories by theft, unless the vehicle is also stolen at the same time.
  • Separate damage to tyres or tubes unless they are damaged in the same accident, in which case, half of the replacement expenses will be paid.

Sum Insured and Premium with IFFCO Tokio Car Insurance

Sum Insured and IDV

Every insured vehicle is assigned an assured/fixed sum, which is provided in case of any damage/loss to it (subject to the coverage policy). This fixed value is known as the Insured Declared Value (IDV) of the vehicle.

So, how is IDV of a car calculated? After deducting the deprecation value of the car (depending on its age and wear and tear) from its selling price (as listed by the manufacturer), the figure arrived at is the Insured Declared Value.

IFFCO Tokio Car Insurance Premium

IFFCO Tokio car insurance premium is dependent on two primary components. They are as follows –

  • Own Damage Premium Rate – Calculated in percentage. This depends on the model and age of the insured car.
  • Liability Premium – This amount is fixed depending on the insured car.

If you wish to opt for some add-on cover plans, you can avail it by paying extra premium. Add-on cover plans protect your car from other vulnerable circumstances, over and above the damages covered by the primary policy.

As an IFFCO Tokio car insurance customer, you are liable to get discount on the premium paid only under the following circumstances
  • Installation of an anti-theft device
  • If you possess a membership of Automobile Association
  • If you have opted to pay a ‘higher voluntary excess’
  • No Claim Bonus (NCB) – this is applicable only if you haven’t claimed insurance during the previous policy term deductible at the time of renewal.

How to claim IFFCO Tokio car insurance?

There are many important factors which need to be kept in mind when claiming your car insurance. If your car is insured with IFFCO Tokio, the following points will help you in the claims procedure –

  • An accident involving third parties should be reported to the insurance company, immediately.
  • In case of loss or damage to the car, the IFFCO Tokio needs to be informed without any delay.
  • Without the approval of the insurance company, no individual can reach a compromise or agree to pay a compensation to anyone. This unethical practice is quite prevalent in case of accidents.
  • In case of any accident involving third parties, an F.I.R needs to be lodged in the nearest police station. If the accident is not reported to the police and the insurance company, it is considered as policy violation. In this case, the insurance company can recover the claim amount from the insured.
  • Once the insurance company is informed about the damage/loss/accident of the vehicle, they will forward a claim form which needs to be filled duly by the insured.
  • The duly filled form, along with an estimate of the loss, needs to be sent to the insurance company.
  • The insurance company inspects the damaged vehicle to ascertain the authenticity of the claim made by the insured. A ‘specialist-licensed surveyor’ is appointed in case of a major claim.
  • All the relevant documents substantiating the extent of damage/loss to the vehicle need to be submitted to the insurance company.
  • If the cause of damage/loss is ambiguous, the insurer needs to prove it as an ‘insured peril’ to get the claim.
  • The claim is usually settled on the agreement of ‘claim amount’, between the insurance company and the insured.

IFFCO Tokio Car Insurance Customer Care

The IFFCO Tokio customer care team can be reached at 1 800 103 5499. The email address of the team is websupport@iffcotokio.co.in. Customers can contact the department through any of these channels. You can log your issues or get clarifications for your doubts by contacting the customer service department. You can also fill up an online form to register your feedback. The insurer’s website offers you the facility to initiate a chat with a customer service representative as well.

The ‘Contact Us’ menu option on the website enables you to locate the branches of the insurer’s offices. You will have to select the state and city to filter the results. The garage locator facility is also available under the same menu option. You can select the state, city, and car manufacturer from the drop-down lists and get the addresses of network garages. These garages are affiliated to the insurance company and you can receive cashless claim settlement facility there.

FAQS - IFFCO Tokio Car Insurance

  1. What are the benefits of purchasing car insurance policy online from IFFCO Tokio Car Insurance ?

    Purchase of car insurance policy online from IFFCO Tokio Car Insurance have some unique features that ensure that the process is hassle free and efficient. Customers have ease of access to their policies and related information and there are no location based restrictions. The claim registration and settlement process online is highly convenient, quick and affordable.

  2. When should the proposal form be submitted?

    A proposal form should be submitted at the time of purchase of the car insurance in the following situations :

    • New Business
    • Renewal by another company
    • When there is a transfer of interest
    • Upon conversion from liability only cover to package policy
    • When there is a change in vehicle insured or if it is substituted.
    • When there is an addition or alteration made on the vehicle either within the policy period or during the renewal of a policy.
  3. When is pre - acceptance inspection necessary?

    Pre- acceptance inspection is necessary in the case of - break in insurance, conversion of theft protection cover, providing coverage for imported vehicles, fresh payment received after cheque bounce, etc.

  4. What are the discounts that can be claimed under IFFCO Tokio Car Insurance policy?

    The discounts that can be claimed under the private car policies are voluntary deductible discount, no claim bonus, automobile association discount and discount on vintage cars.

  5. What happens if the insured car is sold ?

    The existing car insurance policy can be transferred if the insured car is sold. It can be transferred in the name of the new owner. The buyer or transferee has to apply for transfer of insurance with IFFCO Tokio Car Insurance, within 14 days from the date of purchase of vehicle in his/her name. If the customer substitutes another of his/her car in this policy, the buyer has to accordingly purchase a new insurance.

GST Update: GST of 18% is applicable on car insurance effective from the 1st of July, 2017

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IFFCO Tokio Car Insurance Reviews

Page 1 of 6 1 2 3 4 5
  • Iffco Tokio Car Insurance
    "Its a best one"
    0.5 5.0/5 "Blown Away!"
    I do have car insurance with IFFCO TOKIYO, I have paid around the premium around Rs. 2000 for my 2007 old car I took third party insurance but there is no experience. I believe they are providing no claim bonus whenever I go for the renewal I could see there. But I don't find any difference in the premium. I am expecting some more low premium.
    Was this review helpful? 1
    , bangalore
    Reviewed on Aug 27, 2019
  • Iffco Tokio
    Iffco Tokio Car Insurance
    "Good Service"
    0.5 5.0/5 "Blown Away!"
    Before two years my car met with an accident right side of the mirror got fully damage, at the time I got the cash less garages they got tied up lots of service center. The car policy premium is Rs. 75,000 per year for the bmw car, the insurer has 24 hours service and road side assistance.
    Was this review helpful? 0
    , chennai
    Reviewed on Aug 19, 2019
  • Iffco Tokio Car Insurance
    "Good"
    0.5 4.0/5 "Great!"
    I have a car insurance with IFFCO TOKIO which was offered by the dealer, I think the benefits are better. I have not contacted the customer service. They have provided me insurance paper on time. Once I had a claim and it was a good experience. I had to pay only around Rs.2000 as nominal charges and rest has been covered by the insurer.
    Was this review helpful? 0
    , bangalore
    Reviewed on Aug 06, 2019
  • Iffco Tokio Car Insurance
    "Can do better"
    0.5 5.0/5 "Blown Away!"
    The customer response is very good with Iffco Tokiyo, I paid the premium of Rs. 50,000 for one year,its a zero depreciation comprehensive plan, once I claimed at uttarpradesh I dashed the vehicle in the high way. At the time car front part got damaged, I got the reimbursement finally. They don't have road side assistance and 24 hours service.
    Was this review helpful? 0
    , lucknow
    Reviewed on Aug 01, 2019
  • Iffco Tokio Car Insurance
    "Satisfactory"
    0.5 4.0/5 "Great!"
    Iffco Tokio is good and haven't claimed any time but the insurance premium is very cheaper than Kotak. The benefits are average. Its been longer time and have taken a first party insurance. The policy period is one year. I have paid around 5K, when my vehicle was bought in the year of 2013.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jul 24, 2019
  • Iffco Tokio Car Insurance
    "GOOD"
    0.5 5.0/5 "Blown Away!"
    I am using the car insurance policy with IFFCO TOKIO GENERAL INSURANCE and using from last 2013 and i no claim experience also coverage is for bumper to bumper for full coverage. The premium and the IDV value is good compared to the others. There are benefits of road assistance is not there.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jun 16, 2019
  • Iffco Tokio Car Insurance
    "Correct premium rate !!!"
    0.5 4.0/5 "Great!"
    I insured my Renault Kwid in IFFCO tokio for the next one year. They provide a zero dep policy which is bumper to bumper cover. It is a first party coverage . Premium rate is very affordable to pay . So many cashless garage is available in my location .
    Was this review helpful? 0
    , ahmedabad
    Reviewed on Apr 04, 2019
  • Iffco Tokio Car Insurance
    "Good in all"
    0.5 5.0/5 "Blown Away!"
    My car insurance is with Iffco Tokio General insurance. They have offered good benefits and also a good policy coverage as well. The customer support is good and the policy was easy to get. The premium cost is also nominal. It is the best insurance provider.
    Was this review helpful? 0
    , gurgaon
    Reviewed on Mar 09, 2019
  • Iffco Tokio Car Insurance
    "Very Good Service"
    0.5 4.0/5 "Great!"
    I had taken this insurance policy on November 2018 and the premium had been paying on an annual basis. The payment method is pretty easy and the premium amount has not been high. The policy covers bumper to bumper and it depends on the amount. There has not been any claims which i had made so far.
    Was this review helpful? 0
    , new delhi
    Reviewed on Mar 08, 2019
  • Iffco Tokio Car Insurance
    "Good Policy"
    0.5 5.0/5 "Blown Away!"
    I bought a new car and it is a 2018 model. I have purchased a Hyundai WRV, for that I took Iffco Tokio car policy. The premium was reasonable. For this car I paid close to Rs.28,000, its zero depreciation plan front to back bumper covered. They service is proactive along with the car delivery I got the papers. I got the best insured value too.
    Was this review helpful? 0
    , bangalore
    Reviewed on Mar 05, 2019
  • Iffco Tokio Car Insurance
    "Good Insurance company"
    0.5 5.0/5 "Blown Away!"
    IFFCO TOKIO provide cash less facility all over in India, they got tie up with many center service. Basically I just renew the policy, no claim bonus are good around 35% and they road side assistance feature is available. I took zero depreciation plan for my Hyundai I20. The cost of the policy is very reasonable as compared to other insurer.
    Was this review helpful? 1
    , new delhi
    Reviewed on Mar 02, 2019
  • Iffco Tokio Car Insurance
    "Nice Policy"
    0.5 4.0/5 "Great!"
    My car insurance policy was taken from Iffco Tokio. That time they have provided me a very good benefits like lower premium with the higher IDV value hence i have chosen them. I do not remember about the Premium amount and they are providing the IDV value of rs. 4.05 lakhs which I'm happy about it. They are providing the bumper to bumper and road side assistance. I have chosen the zero depreciation policy.
    Was this review helpful? 0
    , faridabad
    Reviewed on Feb 25, 2019
  • Iffco Tokio Car Insurance
    "Complete protection with Iffco Tokiyo"
    0.5 5.0/5 "Blown Away!"
    I have a car it has Iffco Tokiy policy, this is only insurance company who give zero depreciation for eight years old vehicle, the premium is decent and economical. They are good in the service, they have 24 hours of service, road side assistance and they got tie up with many centers.
    Was this review helpful? 0
    , noida
    Reviewed on Feb 23, 2019
  • Iffco Tokio Car Insurance
    "Good Policy"
    0.5 5.0/5 "Blown Away!"
    I have a car insurance with IFFCO TOKYO from more than 1 year. I paid a premium of Rs 17000-18000 for first year and Rs 13000 for second year. This policy has full coverage with 0% depreciation and i have no claim experience so far.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Feb 20, 2019
  • Iffco Tokio Car Insurance
    "Good"
    0.5 3.5/5 "Pretty good"
    I am having a car insurance with Iffco Tokio. There is no claim experience. I have paid almost 10K for an insurance. My car is 3 to 4 years old, I think road side assistance is available. It is a first party insurance. The online payment is okay and very tedious.
    Was this review helpful? 1
    , gurgaon
    Reviewed on Feb 09, 2019
  • Iffco Tokio Car Insurance
    "Good"
    0.5 4.0/5 "Great!"
    I do have a car insurance with Iffco Tokio and my car is 5 years old. This is the only insurance company who can provided me a zero dep. The customer service was good. There was no claim experience till now. They do give a reminder call at the time of renewal. It is a first party insurance. Their policy coverage is also good.
    Was this review helpful? 0
    , new delhi
    Reviewed on Feb 08, 2019
  • Iffco Tokio Car Insurance
    "Good"
    0.5 3.0/5 "Satisfactory"
    I have a car insurance with Iffco Tokio and it was offered by the Honda Showroom and the policy yet to complete. I was received a reminder call from the customer service but am not interested in paying more premium. I have no claim experience. Am not sure about the benefits.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jan 31, 2019
  • Iffco Tokio Car Insurance
    "Average Policy"
    0.5 3.0/5 "Satisfactory"
    This policy covers Bumper to bumper cover and cashless garage coverage. It holds zero deprecation coverage Where the representative explained the policy very well . Am satisfied with premium amount which am making . Overall am not that much satisfied with the iffco tokio insurance company as after taking the policy and also there are no updates from the insurance company.
    Was this review helpful? 0
    , faridabad
    Reviewed on Jan 28, 2019
  • Iffco Tokio Car Insurance
    "Good Policy and you can try"
    0.5 4.0/5 "Great!"
    Two months before, i have taken my car insurance policy with Iffco Tokio. Its a PAN India agreement policy for my Maruti Car. I don't remember about the coverage value. This is a zero depreciation policy. I paid the premium amount of Rs. 6500. I have not seen any add on and cashless garage facility.
    Was this review helpful? 1
    , chennai
    Reviewed on Jan 07, 2019
  • Iffco Tokio Car Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have a car insurance with IFFCO TOKYO from last 1 year, there was no claim experience so far with this insurance policy. I pay a premium of Rs 5500 for this car insurance. This is a first party insurance with 0% depreciation and the coverage value is good.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jan 03, 2019
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