EPFO Auto-Settlement

1. Reduced Manual Intervention: The auto-settlement process reduces the need for human involvement. Thus, lowering the chances of delays and errors in the completion process.

1. Improved Transparency: The auto-settlement of claims is a completely digital process. This processing offers better tracking and visibility of claim status.

1. Improved Efficiency: Automation streamlines the workflow, improving overall system efficiency.

1. Convenience for Members: The auto-settlement process does not require the employee to visit the EPFO office physically. The employee can submit and track claims online without visiting EPFO offices, thus providing convenience.

1. Lower Administrative Burden: Reduces workload for EPFO staff, allowing them to focus on exceptions and complex cases.

1. Better Compliance: Standardised processes ensure consistency and adherence to regulations.
   

Eligibility criteria for the auto-settlement of claim process in EPFO

The eligibility criteria for the EPFO auto-settlement claim process are as follows:

1. The user must have a Universal Account Number (UAN).

1. The user’s UAN must be Aadhaar-verified.

1. The user's bank account details must be linked and KYC compliant.

How can I raise a request for the auto-settlement of claim process in EPFO

Follow the steps mentioned below to raise a request for auto-settlement of claim process in EPFO:

Step 1: Log in to the EPFO member portal: https://unifiedportal-mem.epfindia.gov.in

Step 2: Go to “Online Services” and select “Claim (Form-31, 19 & 10C)”

Step 3: Verify KYC details – Aadhaar, PAN, and bank account must be linked and validated

Step 4: Enter the claim amount (must be Rs.5 lakh or less) and reason for withdrawal 

Step 5: Submit the claim form online

Step 6: Track your application under “View Claim Status”

Points to remember when raising a request for the auto-settlement of the claim process in EPFO

The listed below are the points you should make a note of when raising a request for auto-settlement of the claim process:

1. Do ensure that you fulfill all the required eligibility criteria when raising a request for auto-settlement of claims.

1. Make sure that your UAN is verified and active.

1. Make sure that your bank account is KYC compliant and all the details are accurate.

1. Choose the appropriate claim form based on the purpose of your withdrawal (e.g., Form 31 for advances).

1. Ensure that you request a withdrawal amount not more than Rs. 5 lakhs, as per the current rules.

1. Check your reason for withdrawal and ensure that it matches with the allowed reasons as per rules.

1. Always initiate the claim only through the official EPFO online portal to ensure a smooth and secure process.

1. Keep track of your auto-settlement claim process and report the matter to EPFO in case you do not receive the entitled amount.

EPFO set to launch new platform EPFO 3.0

EPFO is gearing up for the launch of EPFO 3.0, which is expected to happen between May and June 2025. This platform is designed to significantly enhance the accessibility, efficiency, and user-friendliness of services for its subscribers. The launch of EPFO 3.0 is expected to reduce the claim settlement time significantly with auto-claim settlement process and allow members to withdraw funds from ATMs, like how bank account ATMs operate. With the launch of the new platform, the members will also be able to correct or update their information online, and account changes will be quick and secure through OTP-based verification.