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  • Religare Home Loan Customer Care

    Religare home loan IVR manual 

    To access Religare’s IVR service, call on 1860 266 4111. You will hear the following:  

    1. Welcome to Religare, now presenting quick and easy solutions for short-term cash flow requirements. To know more, ask our service representative for details.  
    2. Press 1 for English 
    3. Press 2 for Hindi 
    4. After selecting your preferred language, you will be given the following options
      • Press 1 if you are an existing valued customer 
      • Press 2 if you are looking for new loan related information 
    5. If you are an existing customer, you can press 1 to talk to a customer care executive to get information or for any other query.  
    6. Press 2 if you want to know more about their home loan offers. After pressing 2, you will be connected with a customer care representative who will address your queries regarding Religare’s products.  

    Other ways to reach Religare home loan hotlines

    SMS banking Send SMS ‘LOANS’ to 575758
    Email address customerservice@religare.com 
    Customer Service Department A-3,4,5, Prius Global, 1st Floor, Tower A, Sector-125, Noida, U.P-201301

    Points to remember 

    • Religare offers an online form where customers can file grievances.  
    • When filing grievance or availing their IVR services, it is important to provide the correct information.  
    • It is advisable to keep details like account number and customer ID handy when reaching out to the customer care department through call.  
    • When contacting the customer care department through mail, make sure that you describe the issue in an accurate and precise manner to ease the process.  
    • It is also important to provide details related to the grievance like Loan Account Number (LAN), debit card number, etc., when filing a complaint.  

    Grievance Redressal 

    Religare’s grievance redressal system is a multi-level system. Consumers can file the grievance by calling on their toll-free customer care number, by using their SMS service, or by sending a mail to the customer care department. Alternatively, you can visit any of their nearest branches in your vicinity to file a grievance. Customers also have the option of mailing the complaint to Religare’s head office.  

    The addresses of some of their regional offices are mentioned below:  

    Region Address
    New Delhi Unit No 927, 928, District Center, Westend Mall-110019
    Hyderabad Aaltos A & M Trade Centre Unit No. 404, Himayathnagar Main Road , Hyderabad,Telangana-500029
    Ahmedabad 606 to 610, 6th Floor, Parshwanath Business Park, Near AUDA Garden, SG Road Prahladnagar, Ahmedabad - 380015
    Surat Office No. 410 & 411, Universal Business Centre Adajan, Surat, Gujarat-395009
    Bengaluru New Municipal No. 116/152, Second Floor, 80 Feet Road, KHB, 2nd Stage, Agrahara Dasarahalli, Rajaji Nagar, Bengaluru-560079
    Mysore 2nd floor, CH-9/526, 2nd Main, 5th Cross Sarswathipuram, MYSORE KARNATAKA 570009
    Mumbai 1st Floor, Sanghvi House, Premises No.18, Subhash Road Vile Parle (East), Mumbai - 400057
    Nagpur Nishigandha, Ground Floor, No. 1C, 1D, Prashant Nagar, Ajni Square, Wardha Road-440015
    Pune 903 & 904, 9th Floor, Kumar Business Court situated at Bund Garder Road Pune-411001
    Chennai No.29, 3rd Floor, Dr. Nair Road, T Nagar Chennai-600017
    Jaipur K-14,7th Floor Ashok Marg, C Scheme, Jaipur, Rajasthan-302001

    Once the query is filed, customers will receive a unique reference number. Response from the company might take approximately 4 weeks as each grievance is unique in nature. However, if the customer doesn’t receive a response within the stipulated time period or is dissatisfied with the solution provided, they can escalate the matter to the Grievance Redressal Officer.  

    If the solution provided by the GRO is dissatisfactory, customers have the option of escalating the complaint to the Chief Business Officer. The escalation can be made by sending a mail regarding the same to cbo.rhdfcl@religare.com or rahul.mehrotra@religare.com. 


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