To access Religare’s IVR service, call on 1860 266 4111. You will hear the following:
|SMS banking||Send SMS ‘LOANS’ to 575758|
|Customer Service Department||A-3,4,5, Prius Global, 1st Floor, Tower A, Sector-125, Noida, U.P-201301|
Religare’s grievance redressal system is a multi-level system. Consumers can file the grievance by calling on their toll-free customer care number, by using their SMS service, or by sending a mail to the customer care department. Alternatively, you can visit any of their nearest branches in your vicinity to file a grievance. Customers also have the option of mailing the complaint to Religare’s head office.
The addresses of some of their regional offices are mentioned below:
|New Delhi||Unit No 927, 928, District Center, Westend Mall-110019|
|Hyderabad||Aaltos A & M Trade Centre Unit No. 404, Himayathnagar Main Road , Hyderabad,Telangana-500029|
|Ahmedabad||606 to 610, 6th Floor, Parshwanath Business Park, Near AUDA Garden, SG Road Prahladnagar, Ahmedabad - 380015|
|Surat||Office No. 410 & 411, Universal Business Centre Adajan, Surat, Gujarat-395009|
|Bengaluru||New Municipal No. 116/152, Second Floor, 80 Feet Road, KHB, 2nd Stage, Agrahara Dasarahalli, Rajaji Nagar, Bengaluru-560079|
|Mysore||2nd floor, CH-9/526, 2nd Main, 5th Cross Sarswathipuram, MYSORE KARNATAKA 570009|
|Mumbai||1st Floor, Sanghvi House, Premises No.18, Subhash Road Vile Parle (East), Mumbai - 400057|
|Nagpur||Nishigandha, Ground Floor, No. 1C, 1D, Prashant Nagar, Ajni Square, Wardha Road-440015|
|Pune||903 & 904, 9th Floor, Kumar Business Court situated at Bund Garder Road Pune-411001|
|Chennai||No.29, 3rd Floor, Dr. Nair Road, T Nagar Chennai-600017|
|Jaipur||K-14,7th Floor Ashok Marg, C Scheme, Jaipur, Rajasthan-302001|
Once the query is filed, customers will receive a unique reference number. Response from the company might take approximately 4 weeks as each grievance is unique in nature. However, if the customer doesn’t receive a response within the stipulated time period or is dissatisfied with the solution provided, they can escalate the matter to the Grievance Redressal Officer.
If the solution provided by the GRO is dissatisfactory, customers have the option of escalating the complaint to the Chief Business Officer. The escalation can be made by sending a mail regarding the same to email@example.com or firstname.lastname@example.org.
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