Religare Home Loan Customer Care

Religare home loan IVR manual 

To access Religare’s IVR service, call on 1860 266 4111. You will hear the following:  

1. Welcome to Religare, now presenting quick and easy solutions for short-term cash flow requirements. To know more, ask our service representative for details.  
2. Press 1 for English 
3. Press 2 for Hindi 
4. After selecting your preferred language, you will be given the following options
   • Press 1 if you are an existing valued customer 
   • Press 2 if you are looking for new loan related information 
5. If you are an existing customer, you can press 1 to talk to a customer care executive to get information or for any other query.  
6. Press 2 if you want to know more about their home loan offers. After pressing 2, you will be connected with a customer care representative who will address your queries regarding Religare’s products.  

Other ways to reach Religare home loan hotlines

Points to remember 

Grievance Redressal 

Religare’s grievance redressal system is a multi-level system. Consumers can file the grievance by calling on their toll-free customer care number, by using their SMS service, or by sending a mail to the customer care department. Alternatively, you can visit any of their nearest branches in your vicinity to file a grievance. Customers also have the option of mailing the complaint to Religare’s head office.  

The addresses of some of their regional offices are mentioned below:  

Once the query is filed, customers will receive a unique reference number. Response from the company might take approximately 4 weeks as each grievance is unique in nature. However, if the customer doesn’t receive a response within the stipulated time period or is dissatisfied with the solution provided, they can escalate the matter to the Grievance Redressal Officer.  

If the solution provided by the GRO is dissatisfactory, customers have the option of escalating the complaint to the Chief Business Officer. The escalation can be made by sending a mail regarding the same to cbo.rhdfcl@religare.com or rahul.mehrotra@religare.com.