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  • Religare Home Loan Customer Care

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  • Toll-Free Number 18602664111

    Religare home loan IVR manual 

    To access Religare’s IVR service, call on 1860 266 4111. You will hear the following:  

    1. Welcome to Religare, now presenting quick and easy solutions for short-term cash flow requirements. To know more, ask our service representative for details.  
    2. Press 1 for English 
    3. Press 2 for Hindi 
    4. After selecting your preferred language, you will be given the following options 
      • Press 1 if you are an existing valued customer 
      • Press 2 if you are looking for new loan related information 
    5. If you are an existing customer, you can press 1 to talk to a customer care executive to get information or for any other query.  
    6. Press 2 if you want to know more about their home loan offers. After pressing 2, you will be connected with a customer care representative who will address your queries regarding Religare’s products.  

    Other ways to reach Religare home loan hotlines

    SMS banking Send SMS ‘LOANS’ to 575758
    Email address customerservice@religare.com 
    Central office Prius Global, 1st Floor,Plot No A-3, 4 & 5, Sector 125,Noida - 201301 

    Points to remember 

    • Religare offers an online form where customers can file grievances.  
    • When filing grievance or availing their IVR services, it is important to provide the correct information.  
    • It is advisable to keep details like account number and customer ID handy when reaching out to the customer care department through call.  
    • When contacting the customer care department through mail, make sure that you describe the issue in an accurate and precise manner to ease the process.  
    • It is also important to provide details related to the grievance like Loan Account Number (LAN), debit card number, etc., when filing a complaint.  

    Grievance Redressal 

    Religare’s grievance redressal system is a multi-level system. Consumers can file the grievance by calling on their toll-free customer care number, by using their SMS service, or by sending a mail to the customer care department. Alternatively, you can visit any of their nearest branches in your vicinity to file a grievance. Customers also have the option of mailing the complaint to Religare’s head office.  

    The addresses of some of their regional offices are mentioned below:  

    Region  Address 
    Delhi NCR  Office Lower Ground Floor (LGF), Enkay Centre, A Block, Vanijya Nikunj,  Udyog Vihar -5, Gurgaon, Haryana - 122016 
    Hyderabad  Aaltos A & M Trade Centre Unit No. 404, Himayathnagar Main Road , Hyderabad,Telangana-500029 
    Ahmedabad  606 to 610, 6th Floor, Parshwanath Business Park, Near AUDA Garden, SG Road Prahladnagar, Ahmedabad - 380015 
    Surat  Central Mall, Office No 4025, 4th Floor Varachha, in front of varachha police station. Surat, Gujrarat 395002 
    Bengaluru  New Municipal No. 116/152, Second Floor, 80 Feet Road, KHB, 2nd Stage, Agrahala Dasarahalli, Basaveshwar Nagar, Bangalore, Karnataka - 560079 
    Mysore  CH 9, 5/6, Mahendra Arcade, 2nd Floor, 2nd Main, Saraswathi Puram, Mysore, -570009 
    Mumbai  Prius Infinity, Subhash Road, Paranjpe B Scheme, Vile Parle (East), Mumbai- 400057 
    Nagpur  3rd floor, Yash Arcade, Plot No.1, Bajaj Nagar, South Ambazari Road, Nagpur, Maharashtra - 440010 
    Pune  Office No.113 TO 116, 1st Floor, Pride Silicon Plaza, Shivaji Nagar Pune-411016 
    Chennai  BBascon Towers, 12th floor, No 56, Venkatnarayana Road, T Nagar, Chennai - 600017 
    Jaipur  Office No. 302, 303, 3rd Floor, Luhadia Tower, K-11, Ashok Marg, C Scheme, Jaipur, Rajasthan-302001 

    Once the query is filed, customers will receive a unique reference number. Response from the company might take approximately 4 weeks as each grievance is unique in nature. However, if the customer doesn’t receive a response within the stipulated time period or is dissatisfied with the solution provided, they can escalate the matter to the Grievance Redressal Officer.  

    The contact details of the Grievance Redressal Officer are mentioned below: Mr. Vinod Juneja , Grievance Redressal Officer, Tel:0120- 3395361, Email:customerservice@religare.com/ vinod.juneja@religare.com

    If the solution provided by the GRO is dissatisfactory, customers have the option of escalating the complaint to the Chief Business Officer. The escalation can be made by sending a mail regarding the same to cbo.rhdfcl@religare.com or rahul.mehrotra@religare.com. 

    FAQ’s 

    1. Which other authority can I approach for escalation in cases of grievance redressal?  
    2. You can approach the Reserve Bank of India by writing to them for escalation. You can mail them at the following address:  

      National Housing Bank, Department of Regulation and Supervision (Complaint Redressal Cell) 4th Floor, Core- 5A, India Habitat Center, Lodhi Road, New Delhi-110003 

    3. How can I access the call back service? 
    4. You can access Religare’s call back service by following the steps mentioned below:  

      • Log on to Religare’s official website. 
      • Find the ‘Call me Back’ section on the left side of the page. 
      • Fill in details like name, mobile number, email ID, product type, etc. 
      • Click on ‘Submit’ to submit the information to the company.  
    5. What information is required to fill the grievance form? 
    6. The following information is required to fill the grievance form:  

      • Name 
      • Email ID 
      • Mobile number 
      • Location 
      • Customer type 
      • Loan type 
      • Branch 
      • Inquiry type 
    7. How can I locate Religare’s nearest branch in my area?  
    8. You can locate Religare’s nearest branch in your vicinity by using their branch locator service available on their official website.

      

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