• ICICI Prudential Life Insurance Customer Care

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    ICICI Prudential Life Insurance Company Ltd. (ICICI Prudential Life) was formed in 2001 following a joint venture between ICICI Bank Ltd., and Prudential Corporation Holdings Limited. Over the years, the insurer has only improved it’s offerings and is now counted among the market leaders in its segment. The insurer offers a multitude of protection and savings products to an extensive customer base which is only expanding each day. Customer service is a very important element behind these growing numbers of customers.

    It is well known that ICICI offers dedicated and efficient customer care service for all its products. If you are an ICICI Prudential customer and are looking to get in touch with the insurer’s customer care department, you can find the information regarding the same on this page.

    ICICI Prudential Life Insurance Toll Free Numbers:

    • New/Existing Customers/Group or Annuity Customers

    All new, existing, and group or Annuity customers of ICICI Prudential can get in touch with the insurer’s customer care department by dialling on their helpline number. The number is 1860 266 7766. This number can be reached by anyone who is calling from within India. The helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

    • NRI Customers

    NRI customers can get in touch with the ICICI Prudential Life customer care helpline by dialling on +91 22 6193 0777. This helpline is open 24x7, except on national holidays. Alternately, if the NRI customer is calling from within India, they can call on 1860 266 7766. There is no need to prefix the country code (+91) when calling on the national helpline number. This helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

    ICICI Prudential Life Insurance Customer Care Email ID:

    • New/Existing Customers/NRI customers

    New customers who have taken a policy with ICICI Prudential can easily get in touch with the customer care department via email. For enquiry about your online policy application status, you can send an email to buyonline@iciciprulife.com.

    The other email ID which you can contact the customer care department on is lifeline@iciciprulife.com. This ID can be used by:

    1. New customers who wish to make an enquiry about an ICICI Pru life insurance policy which they have purchased from other sources.
    2. Existing customers who want to get answers to their product related queries
    3. NRI (non-resident Indian) customers who are looking for any kind of policy/product related assistance.
    • Group/Annuity Customers

    Those customers who have taken a Group or Annuity plan with ICICI Prudential Life can also contact the customer care department via email. For any assistance or information on Group Annuity, an email can be sent to myannuity@iciciprulife.com. To share your feedback or register a query, customers can also send an email to grouplife@iciciprulife.com.

    Do remember to send an email to the customer care department from your registered email ID. Also, to make sure you receive emails from ICICI Prudential Life, in response to your query, you must whitelist the above two email addresses and add them to your email address list.

    To Track ICICI Prudential Life Insurance Application Status – New Customers

    New customers can easily track the status of their online application by visiting the ‘Contact Us’ section on the ICICI Prudential website. Under this section, you can find a clickable link in maroon which reads ‘Track your application here’. Once you click on this link, you will be redirected to a new page where you will be asked to provide some information pertaining to your application. You can track your application status based on your application number, policy number, or mobile number. Depending on what option you choose, you will need to provide ether your application number and date of birth; your policy number; or your mobile number and your date of birth, to find out your application status.

    ICICI Prudential Life Insurance SMS Service – New/Existing/NRI/Group & Annuity Customers

    New customers can also get instant assistance from the customer care department via a special SMS service. Customers can avail a number of services simply by sending a message in a pre-set format to 56767. The SMS service can be used for carrying out a number of requests such as get policy fund value, opt for ECS facility, get product information, opt for Ibank direct debit, request ECS re-debit towards bounced payment, address a claims query, register their PAN, revive a lapsed policy, avail cheque pick-up, get payment assistance, get VAM call back, request for an advisor to call back, etc.

    Write To Us – Existing Customers

    Existing ICICI Prudential Life customers who wish to get in touch with the customer care personnel for any query, issue, complaint or feedback related to their policy, can do so by simply writing in. for this, they must visit the ‘Contact Us’ section on the ICICI Prudential website, and click on the ‘Existing Customer’ section. Under the ‘Write To Us’ section, they can fill in the details in fields such as policy number, email address, phone number, and date of birth. They can select the issue which they have a query regarding from the drop down menu. This includes options such as policy premium related, surrender enquiry, payout enquiry, enquiry on previous status/request, enquiry on policy kit/certificate, policy/application issuance enquiry, health/life claims status enquiry, policy related query, and more.

    ICICI Prudential Life Insurance Customer Care Reviews

  • Page 1 of 38 1 2 3 4 5
    • ICICI Prudential Life Insurance
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      The ICICI prudential life insurance is good to use. The customer support service is good with the ICICI prudential life. The offers and the new Schemes are good with the ICICI life insurance policy. The sms and the email offers are sent on time by the ICICI life. The tenure of the life insurance policy is life time and I would say the service is excellent with the ICICI .
      Was this review helpful? 0
      , gurgaon
      Reviewed on Apr 05, 2018
    • ICICI Prudential Life Insurance
      "Best insurance"
      0.5 5.0/5 "Blown Away!"
      I hold a life insurance with ICICI prudential life from last 8.5 years and it is a good policy to use. The tenure of this life insurance policy is 13 years. I pay my premium on annual basis through net banking and sometimes by credit card. I am convenient with the payment options which they are giving. I am happy with the coverage and returns of this policy.
      Was this review helpful? 0
      , faridabad
      Reviewed on Apr 03, 2018
    • ICICI Prudential Life Insurance
      "Good policy to use"
      0.5 4.0/5 "Great!"
      I am having a Term insurance policy from the ICICI PRUDENTIAL policy and this policy has the tenure of 25years. I pay the premium amount of Rs1900 in every month once, the customer support service and he response is good with the ICICI PRUDENTIAL. It has good plan benefits and better policy coverage.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 02, 2018
    • ICICI Prudential Life Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I am having a life insurance policy with ICICI prudential from last 1 year and it is a good policy to use. The tenure of this life insurance policy is 10 years and i pay my premium on annual basis through net banking. I am convenient with the payment options which they are giving. The policy coverage is good in this life insurance.
      Was this review helpful? 0
      , mumbai
      Reviewed on Mar 26, 2018
    • ICICI Prudential Life Insurance
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      I have a Life insurance service from Icici. I have three policy's with Icici Life Insurance service. They used to update me regarding the new schemes offers regularly through email and SMS. I have been using the service for the past five years. The premium will be deducted through ECS. It was a good experience with Icici Life Insurance service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 20, 2018
    • ICICI Prudential Life Insurance
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      I have a Life insurance service from Icici. I have three policy's with Icici Life Insurance service. They use to update me regarding the new schemes offers regularly through email and SMS. I have been taken the service for the past five years. The premium will be deducted through ECS. It was a good experience with Icici Life Insurance service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 20, 2018
    • ICICI Prudential Life Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I hold a life insurance policy with ICICI prudential from last 2 years and it is a long term policy. The tenure of this life insurance policy is 30 years. I pay my premium once in a year by credit card and i am convenient with the payment options which they are giving. I am satisfied with the coverage of this policy.
      Was this review helpful? 0
      , new delhi
      Reviewed on Mar 19, 2018
    • ICICI Prudential Life Insurance
      "Good policy"
      0.5 5.0/5 "Blown Away!"
      I have taken a life insurance from ICICI PRUDENTIAL and the premium amount for 1 year is 47000.The total maturity period is for 15 years. After that they will provide me the sum assured plus the bonus amount. The customer service is good with ICICI PRUDENTIAL.
      Was this review helpful? 0
      , new delhi
      Reviewed on Mar 12, 2018
    • ICICI Prudential Life Insurance
      "Very good"
      0.5 4.0/5 "Great!"
      My life Insurance was taken with ICICI Prudential few months back. The tenure period was 10 years and its a long term policy. I am satisfied with the policy coverage here and its a tax benefit. The amount which i have invested goes to mutual fund. Their customer service and responses was satisfactory.
      Was this review helpful? 0
      , new delhi
      Reviewed on Mar 09, 2018
    • ICICI Prudential Life Insurance
      "Life insurance with ICICI PRUDENTIAL"
      0.5 3.0/5 "Satisfactory"
      I have taken a life insurance from ICICI PRUDENTIAL. The yearly premium is 65000. The benefits include accidental claim of 1 core to my family and in case of natural death also my family will get 1 core. No other benefits other than this and its a 30 year policy.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 07, 2018
    • ICICI Prudential Life Insurance
      "Average"
      0.5 3.0/5 "Satisfactory"
      With the ICICI prudential life insurance company , I am holding the life insurance policy. I would like to say that the coverage value is fine one with them. Everything is good one with the ICICI prudential life insurance company.
      Was this review helpful? 0
      , new delhi
      Reviewed on Mar 03, 2018
    • ICICI Prudential Life Insurance
      "Satisfied"
      0.5 4.0/5 "Great!"
      I have taken my term insurance with ICICI Prudential. The best about the company is the claim is very fast and the sum assured is also good. The tenure is for 30 years and the premium is also economical. The services are good, they send me updates about the policy and reminds me about the payments.
      Was this review helpful? 0
      , mumbai
      Reviewed on Feb 27, 2018
    • ICICI Prudential Life Insurance
      "Average service"
      0.5 3.0/5 "Satisfactory"
      I have a term insurance from Icici,the service is good with Icici. I have taken two policy with Icici. They use top update me regularly with the new schemes and offers,I use to get intimations through sms and email. The payments are generally through online,it is a average service from Icici life insurance service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 20, 2018
    • ICICI Prudential Life Insurance
      "Average service"
      0.5 3.0/5 "Satisfactory"
      There is a Life insurance service from Icici,the service was good. I have taken one policy for the term period of 10 years. The payments where through online. I use to get regular intimations regarding new schemes and offers. It was totally a average service from Icici life insurance service.
      Was this review helpful? 0
      , kolkata
      Reviewed on Feb 03, 2018
    • ICICI Prudential Life Insurance
      "Better"
      0.5 4.0/5 "Great!"
      Overall experience with the ICICI prudential life insurance is good and the coverage value is around 45 lakh Rupees. I would like to say that the customer service is good one and the response is fine one too. Everything is fine one with the ICICI prudential life.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 02, 2018
    • ICICI Prudential Life Insurance
      "Customer Service Need to Improve"
      0.5 3.0/5 "Satisfactory"
      I have taken a life insurance with ICICI PRUDENTIAL. I have been paying a premium of rs. 23,000 per year. Plan benefits and policy coverage are pretty good compared with others. Payment option is very flexible and comfortable. Customer service response is really good.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jan 28, 2018
    • ICICI Prudential Life Insurance
      "Good investment"
      0.5 4.0/5 "Great!"
      It was a ULIP investment with ICICI prudential. It is better compared to LIC. I have purchased the policy direct to the company staff. I am paying 50K per year through net banking. It is a purely investment plan. The website is good to check NAV details and its easy.
      Was this review helpful? 0
      , kochi
      Reviewed on Jan 27, 2018
    • ICICI Prudential Life Insurance
      "Should be transparent"
      0.5 2.0/5 "Expected more"
      I have accidental cover from ICICI Prudential, I paid the premium around Rs. 10,000 for the tenure of three years. For the sum assured value of Rs. 30 lakhs, but the executive told me it covers upto my age of 80 years. Then only I came to know it only for three years. Though the plan benefits is good, they should be transparent.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jan 24, 2018
    • ICICI Prudential Life Insurance
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I have taken Life Insurance with ICICI Prudential.I have been holding the policy for eight years.The premkum amount is 9000 paid once in three months.The policy is for 10 years.The policy coverage amount is five lakhs.Net banking is good.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jan 23, 2018
    • ICICI Prudential Life Insurance
      "Best policy to use"
      0.5 5.0/5 "Blown Away!"
      I hold a life insurance policy with ICICI prudential from last 7 years and it is a long term policy. The tenure of this policy is 15 years, I pay my premium on annual basis through net banking and the payment options are convenient for me. I am satisfied with the coverage and benefits of this life insurance policy.
      Was this review helpful? 0
      , ghaziabad
      Reviewed on Jan 22, 2018
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