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ICICI Prudential Life Insurance Customer Care

For new and existing customers of ICICI Prudential Life Insurance, they can contact the customer care unit through the day for queries, complaints, grievances, to raise a claim and lots more using the following contact details.
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. (ICICI Prudential Life) was formed in 2001 following a joint venture between ICICI Bank Ltd., and Prudential Corporation Holdings Limited. Over the years, the insurer has only improved it’s offerings and is now counted among the market leaders in its segment. The insurer offers a multitude of protection and savings products to an extensive customer base which is only expanding each day. Customer service is a very important element behind these growing numbers of customers.

It is well known that ICICI offers dedicated and efficient customer care service for all its products. If you are an ICICI Prudential customer and are looking to get in touch with the insurer’s customer care department, you can find the information regarding the same on this page.

ICICI Prudential Life Insurance Toll Free Numbers:

  • New/Existing Customers/Group or Annuity Customers

All new, existing, and group or Annuity customers of ICICI Prudential can get in touch with the insurer’s customer care department by dialling on their helpline number. The number is 1860 266 7766. This number can be reached by anyone who is calling from within India. The helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

  • NRI Customers

NRI customers can get in touch with the ICICI Prudential Life customer care helpline by dialling on +91 22 6193 0777. This helpline is open 24x7, except on national holidays. Alternately, if the NRI customer is calling from within India, they can call on 1860 266 7766. There is no need to prefix the country code (+91) when calling on the national helpline number. This helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

ICICI Prudential Life Insurance Customer Care Email ID:

  • New/Existing Customers/NRI customers

New customers who have taken a policy with ICICI Prudential can easily get in touch with the customer care department via email. For enquiry about your online policy application status, you can send an email to buyonline@iciciprulife.com.

The other email ID which you can contact the customer care department on is lifeline@iciciprulife.com. This ID can be used by:

  1. New customers who wish to make an enquiry about an ICICI Pru life insurance policy which they have purchased from other sources.
  2. Existing customers who want to get answers to their product related queries
  3. NRI (non-resident Indian) customers who are looking for any kind of policy/product related assistance.
  • Group/Annuity Customers

Those customers who have taken a Group or Annuity plan with ICICI Prudential Life can also contact the customer care department via email. For any assistance or information on Group Annuity, an email can be sent to myannuity@iciciprulife.com. To share your feedback or register a query, customers can also send an email to grouplife@iciciprulife.com.

Do remember to send an email to the customer care department from your registered email ID. Also, to make sure you receive emails from ICICI Prudential Life, in response to your query, you must whitelist the above two email addresses and add them to your email address list.

To Track ICICI Prudential Life Insurance Application Status – New Customers

New customers can easily track the status of their online application by visiting the ‘Contact Us’ section on the ICICI Prudential website. Under this section, you can find a clickable link in maroon which reads ‘Track your application here’. Once you click on this link, you will be redirected to a new page where you will be asked to provide some information pertaining to your application. You can track your application status based on your application number, policy number, or mobile number. Depending on what option you choose, you will need to provide ether your application number and date of birth; your policy number; or your mobile number and your date of birth, to find out your application status.

ICICI Prudential Life Insurance SMS Service – New/Existing/NRI/Group & Annuity Customers

New customers can also get instant assistance from the customer care department via a special SMS service. Customers can avail a number of services simply by sending a message in a pre-set format to 56767. The SMS service can be used for carrying out a number of requests such as get policy fund value, opt for ECS facility, get product information, opt for Ibank direct debit, request ECS re-debit towards bounced payment, address a claims query, register their PAN, revive a lapsed policy, avail cheque pick-up, get payment assistance, get VAM call back, request for an advisor to call back, etc.

Write To Us – Existing Customers

Existing ICICI Prudential Life customers who wish to get in touch with the customer care personnel for any query, issue, complaint or feedback related to their policy, can do so by simply writing in. for this, they must visit the ‘Contact Us’ section on the ICICI Prudential website, and click on the ‘Existing Customer’ section. Under the ‘Write To Us’ section, they can fill in the details in fields such as policy number, email address, phone number, and date of birth. They can select the issue which they have a query regarding from the drop down menu. This includes options such as policy premium related, surrender enquiry, payout enquiry, enquiry on previous status/request, enquiry on policy kit/certificate, policy/application issuance enquiry, health/life claims status enquiry, policy related query, and more.

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ICICI Prudential Life Insurance Customer Care Reviews

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  • ICICI Prudential Life Insurance
    "Good Term policy with less benefits"
    0.5 4.0/5 "Great!"
    ICICI people have approached me hence i bought the life insurance policy with them. Every year i pay the premium amount of Rs. 15000 for the sum assured amount of Rs. 50 lakhs. This is a term insurance policy. It will cover upto 75 years of my age. In the documents, there is not mentioned about the partial disability and medical illness.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jul 16, 2019
  • ICICI Prudential
    ICICI Prudential Life Insurance
    "Nneed to be reduce premium amount"
    0.5 4.0/5 "Great!"
    I have taken a term insurance in ICICI PRUDENTIAL on one year before. The policy is for 65 years but I have taken for 32 years. I am paying premium in the monthly package and the amount is high. While getting a policy I came to know about an information about the policy details through an online.I use to do payment through an online.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jul 15, 2019
  • ICICI Prudential Life Insurance
    "GOOD"
    0.5 4.0/5 "Great!"
    I am using the life insurance policy with ICICI PRUDENTIAL since from last 1.5 years, the premium i am paying for monthly once, maturity period of the policy is for 15 years, policy coverage is for family, premium period was 10 years latter after 15 years sum assured will be given.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jul 12, 2019
  • ICICI Prudential Life Insurance
    "GOOD"
    0.5 5.0/5 "Blown Away!"
    I have purchased the term plan with ICICI PRUDENTIAL where i am using it since from last few years and the premium paying for yearly once added on that there are good returns available with the policy, it gives the self coverage with the policy.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jul 09, 2019
  • ICICI Prudential Life Insurance
    "GOOD"
    0.5 5.0/5 "Blown Away!"
    I have taken a TERM PLAN with ICICI PRUDENTIAL, the maturity period of the policy is for 15 years where the rprem9um have to paid for 10 years and 5 years it gets matured. I got the hard copy also soft copy regarding the policy. The policy has the good returns, it can be converted as pension.
    Was this review helpful? 0
    , chennai
    Reviewed on Jun 30, 2019
  • ICICI Prudential Life Insurance
    "GOOD"
    0.5 4.0/5 "Great!"
    I am using from last 4-5 months and the name of the policy is TERM PLAN but the documentation process was done through online also the customer support explained the policy details. The premium paying for monthly once also the maturity period is for 30 years. It has the coverage for self.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jun 27, 2019
  • ICICI Prudential Life Insurance
    "GOOD POLICY"
    0.5 4.0/5 "Great!"
    ICICI PRUDENTIAL is the company where i have purchased the policy on 2011 but i am not aware of the name of the policy also the policy premium paid for 6 months once for 5 years and the policy maturity period is for 16 years. I am not aware of the name of the policy.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jun 27, 2019
  • ICICI Prudential Life Insurance
    "Good Investment Plan"
    0.5 5.0/5 "Blown Away!"
    I pay Rs.12100 of premium for per year, now it got closed. I paid nearly for five years. I will get sum assured and bonus interest almost Rs. 40,000 extra. It doesn't have tax cover but the customer executive calls me regularly, I used to make card payment its easy to make my premium.
    Was this review helpful? 0
    , chennai
    Reviewed on Jun 25, 2019
  • ICICI Prudential Life Insurance
    "Good service"
    0.5 5.0/5 "Blown Away!"
    I have taken Life Insurance policy it was referred by ICICI Bank.This policy i have taken on 2013 and this policy premium paid on monthly basis .I am paying the premium of Rs.563.The agent gave all the required details about the policy and there was no difficulties faced so far on using this policy ,I have submitted the documents through the agent .
    Was this review helpful? 0
    , kolkata
    Reviewed on Jun 24, 2019
  • ICICI Prudential Life Insurance
    "Its Good"
    0.5 4.0/5 "Great!"
    Its a term plan which I taken for my family, I make around Rs. 9000 per annum it has the tenure period around 30 years. I have selected coverage of Rs.75 lakhs, its gives lump sum benefits to my family, the insurance company claim settlement ratio and grievance resolved is great but there is no critical illness benefits.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jun 18, 2019
  • ICICI Prudential Life Insurance
    "Very Good Policy"
    0.5 5.0/5 "Blown Away!"
    Purchased my term insurance policy from ICICI Prudential. For the financial security for my family, i have chosen this one. They are providing the coverage amount of Rs. 15 lakhs and i have been paying the premium amount of Rs. 10,850 and i made the premium through online and they have sent me the hard copy of the document through online.
    Was this review helpful? 1
    , hyderabad
    Reviewed on Jun 13, 2019
  • ICICI Prudential Life Insurance
    "GOOD"
    0.5 5.0/5 "Blown Away!"
    I have taken the ULIP PLAN with the ICICI PRUDENTIAL where the policy has the coverage for self. The policy has the locking period for 3 years. The premium paying for 25600 rupees for yearly once. It has the good customer support with long maturity period.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jun 12, 2019
  • ICICI Prudential Life Insurance
    "Good"
    0.5 4.0/5 "Great!"
    I have taken a life insurance in ICICI PRUDENTIAL for more than 3 years.The policy is for 30 years. Now I am paying premium in the quarterly package. While getting a policy I came to know about the details and received hard copy documents as well. I use to do payment through an online.
    Was this review helpful? 0
    , kolkata
    Reviewed on Jun 10, 2019
  • ICICI Prudential Life Insurance
    "Good"
    0.5 5.0/5 "Blown Away!"
    I have taken a life insurance in ICICI PRUDENTIAL. The policy is for 2 years. Now I am paying premium in once for two years. While getting a policy my agent has given an information about the policy details and provided documents as well. I use to do payments through an online.
    Was this review helpful? 0
    , panchkula
    Reviewed on Jun 09, 2019
  • ICICI Prudential Life Insurance
    "Good ULIP Policy"
    0.5 4.5/5 "Excellent!"
    Bought my ULIP policy from ICICI Prudential. I get a normal benefits from this card. I get a good life cover, disability benefits and illness benefits as well. I am investing in ULIP for last 1 year back. I have been paying the premium amount which is convenient for me.
    Was this review helpful? 0
    , kolkata
    Reviewed on May 28, 2019
  • ICICI Prudential Life Insurance
    "Very Good policy"
    0.5 5.0/5 "Blown Away!"
    I have bought my term insurance policy from ICICI. One of my friend who is there in ICICI has referred me about this policy. I have been paying the premium amount of Rs. 18000 which is yearly basis. I have selected the coverage value of Rs. 50 lakhs. Its covers for disability and partial disability also. I pay the premium through online. Each and every responsible family person need to take this term insurance policy.
    Was this review helpful? 0
    , hyderabad
    Reviewed on May 27, 2019
  • ICICI Prudential Life Insurance
    "Best way to protect the family"
    0.5 5.0/5 "Blown Away!"
    I have term plan with ICICI Prudential for that I pay the premium of Rs. 13,000 per annum . I need to pay upto my 75 years old and if any certain demise happen. My family will be getting Rs. 1 crore. The claim settlement ratio is good upto 90% and they give critical illness cover upto Rs. 25 lakhs.
    Was this review helpful? 0
    , bangalore
    Reviewed on May 27, 2019
  • ICICI Prudential Life Insurance
    "Good"
    0.5 5.0/5 "Blown Away!"
    I have taken a life insurance in ICICI PRUDENTIAL before one year ago. The policy is for 75 years. Now I am paying premium in the monthly package for the amount of 680 rupees. While getting a policy my agent has given an information about the policy details and provided hard copy documents as well. Through an online I use to do the payments.
    Was this review helpful? 1
    , vadodara
    Reviewed on May 24, 2019
  • ICICI Prudential Life Insurance
    "Excellent"
    0.5 5.0/5 "Blown Away!"
    I am most happy with ICICI Prudential, they are very transparent and the allocation value is less, they have explained everything clearly on their app. I can customized the products according to my needs. I have taken a normal policy and term plan, totally 3 policies. I got the insurance paper on time.
    Was this review helpful? 0
    , silvassa
    Reviewed on May 19, 2019
  • ICICI Prudential Life Insurance
    "GOOD POLICY"
    0.5 5.0/5 "Blown Away!"
    I have purchased the TERM PLAN with the ICICI PRUDENTIAL and using it since from many years. The documentation process was done through online without hassle process and the customer executive explained the details of the policy and they were responsive too.
    Was this review helpful? 0
    , pune
    Reviewed on May 17, 2019
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