"Spending a whole day looking for insurance is fun," said nobody, EVER!
  • ICICI Prudential Life Insurance Customer Care

     4.0 / 5.0   by 787 users
    Used this product? Write a review >>

    Plan Benefits

    Payment Options

    Policy Coverage

    Customer Service

    Responsiveness

    ICICI Prudential Life Insurance Company Ltd. (ICICI Prudential Life) was formed in 2001 following a joint venture between ICICI Bank Ltd., and Prudential Corporation Holdings Limited. Over the years, the insurer has only improved it’s offerings and is now counted among the market leaders in its segment. The insurer offers a multitude of protection and savings products to an extensive customer base which is only expanding each day. Customer service is a very important element behind these growing numbers of customers.

    It is well known that ICICI offers dedicated and efficient customer care service for all its products. If you are an ICICI Prudential customer and are looking to get in touch with the insurer’s customer care department, you can find the information regarding the same on this page.

    ICICI Prudential Life Insurance Toll Free Numbers:

    • New/Existing Customers/Group or Annuity Customers

    All new, existing, and group or Annuity customers of ICICI Prudential can get in touch with the insurer’s customer care department by dialling on their helpline number. The number is 1860 266 7766. This number can be reached by anyone who is calling from within India. The helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

    • NRI Customers

    NRI customers can get in touch with the ICICI Prudential Life customer care helpline by dialling on +91 22 6193 0777. This helpline is open 24x7, except on national holidays. Alternately, if the NRI customer is calling from within India, they can call on 1860 266 7766. There is no need to prefix the country code (+91) when calling on the national helpline number. This helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

    ICICI Prudential Life Insurance Customer Care Email ID:

    • New/Existing Customers/NRI customers

    New customers who have taken a policy with ICICI Prudential can easily get in touch with the customer care department via email. For enquiry about your online policy application status, you can send an email to buyonline@iciciprulife.com.

    The other email ID which you can contact the customer care department on is lifeline@iciciprulife.com. This ID can be used by:

    1. New customers who wish to make an enquiry about an ICICI Pru life insurance policy which they have purchased from other sources.
    2. Existing customers who want to get answers to their product related queries
    3. NRI (non-resident Indian) customers who are looking for any kind of policy/product related assistance.
    • Group/Annuity Customers

    Those customers who have taken a Group or Annuity plan with ICICI Prudential Life can also contact the customer care department via email. For any assistance or information on Group Annuity, an email can be sent to myannuity@iciciprulife.com. To share your feedback or register a query, customers can also send an email to grouplife@iciciprulife.com.

    Do remember to send an email to the customer care department from your registered email ID. Also, to make sure you receive emails from ICICI Prudential Life, in response to your query, you must whitelist the above two email addresses and add them to your email address list.

    To Track ICICI Prudential Life Insurance Application Status – New Customers

    New customers can easily track the status of their online application by visiting the ‘Contact Us’ section on the ICICI Prudential website. Under this section, you can find a clickable link in maroon which reads ‘Track your application here’. Once you click on this link, you will be redirected to a new page where you will be asked to provide some information pertaining to your application. You can track your application status based on your application number, policy number, or mobile number. Depending on what option you choose, you will need to provide ether your application number and date of birth; your policy number; or your mobile number and your date of birth, to find out your application status.

    ICICI Prudential Life Insurance SMS Service – New/Existing/NRI/Group & Annuity Customers

    New customers can also get instant assistance from the customer care department via a special SMS service. Customers can avail a number of services simply by sending a message in a pre-set format to 56767. The SMS service can be used for carrying out a number of requests such as get policy fund value, opt for ECS facility, get product information, opt for Ibank direct debit, request ECS re-debit towards bounced payment, address a claims query, register their PAN, revive a lapsed policy, avail cheque pick-up, get payment assistance, get VAM call back, request for an advisor to call back, etc.

    Write To Us – Existing Customers

    Existing ICICI Prudential Life customers who wish to get in touch with the customer care personnel for any query, issue, complaint or feedback related to their policy, can do so by simply writing in. for this, they must visit the ‘Contact Us’ section on the ICICI Prudential website, and click on the ‘Existing Customer’ section. Under the ‘Write To Us’ section, they can fill in the details in fields such as policy number, email address, phone number, and date of birth. They can select the issue which they have a query regarding from the drop down menu. This includes options such as policy premium related, surrender enquiry, payout enquiry, enquiry on previous status/request, enquiry on policy kit/certificate, policy/application issuance enquiry, health/life claims status enquiry, policy related query, and more.

    ICICI Prudential Life Insurance Customer Care Reviews

  • Page 1 of 40 1 2 3 4 5
    • ICICI Prudential Life Insurance
      "Worst Policy Provider. Dont Trust them"
      0.5 0.5/5 "Unacceptable"
      one of the unethical and non trusted brand. don't go with icici policy there are lots of hidden clause which these guys hide from you. please avoid going for icici pru policy. I have avail policy in month of January they have hide lots of bad things about policy.
      Was this review helpful? 3
      , pune
      Reviewed on Sep 17, 2018
    • ICICI Prudential Life Insurance
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I've a life insurance policy with the ICICI Prudential Insurance for a while. Their services are good. I am paying the premium regularly. So far there hasn't been any issues with their services so far.
      Was this review helpful? 1
      , bangalore
      Reviewed on Sep 11, 2018
    • ICICI Prudential Life Insurance
      "Good insurance policy"
      0.5 4.0/5 "Great!"
      I have taken the life insurance policy in icici , its been started before 1 year and they are good at the time of processing and given complete information, with good benefits, over all the service and the product also was fine with them so without any issue its going well.
      Was this review helpful? 0
      , bangalore
      Reviewed on Aug 27, 2018
    • ICICI Prudential Life Insurance
      "Good service"
      0.5 3.0/5 "Satisfactory"
      Icici prudential life insurance which is recently taken and for this also all the procedures and process were done from the agent itself with our connect, so even this was also a good and smooth process, where i did not face any difficulty to get them, thats good experience with icici.
      Was this review helpful? 0
      , coimbatore
      Reviewed on Aug 22, 2018
    • ICICI Prudential Life Insurance
      "Satisfied with the service"
      0.5 4.0/5 "Great!"
      My life insurance is with ICICI Prudential. The tenure is for ten years. The premium is of 2555 which is paid on a monthly basis. The deduction happens through ECS. The customer services are good. The sum assured and the plan benefits are good too.
      Was this review helpful? 1
      , dibrugarh
      Reviewed on Aug 11, 2018
    • ICICI Prudential Life Insurance
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I had taken this insurance policy almost seven years back and it had been a very good experience with them so far. The premiums had been paying online and the payment methods has been simple and i had been making the payments annually. The policy coverage and the plan benefits with the card also had been good as well.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 31, 2018
    • ICICI Prudential Life Insurance
      "Average Service"
      0.5 3.0/5 "Satisfactory"
      It has been a very good experience with them and i had not made any claims till now. The insurance policy will cover all the metal parts and i had been paying the premium annually. I had been making the premiums directly and there has not been any issues faced so far.
      Was this review helpful? 1
      , noida
      Reviewed on Jul 29, 2018
    • ICICI Prudential Life Insurance
      "The Service needs Improvements"
      0.5 3.0/5 "Satisfactory"
      I've a life insurance policy with the ICICI Prudential. I am paying a premium of 25000 per year, the rate of interest is very low and so is the returns. The service certainly needs proper improvements considering the returns and interest rate.
      Was this review helpful? 1
      , mumbai
      Reviewed on Jul 26, 2018
    • ICICI Prudential Life Insurance
      "Everyone should have this policy"
      0.5 5.0/5 "Blown Away!"
      I have taken this life insurance policy 13 years. They will provide the sum assured amount of 10 lakhs. Tax benefitable policy. There is a death coverage and accidental coverage is applicable. I used to pay the premium amount of Rs. 18000. I will do the payment through online. The policy will get matured in the year of 2025.
      Was this review helpful? 1
      , pune
      Reviewed on Jul 26, 2018
    • ICICI Prudential Life Insurance
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I had taken this insurance policy very long time back. The sum assured with them had been good and the premium i pay every month is around 3000 and i had been making the payments online. It has been a hassle free experience with them. Their customer support and the staff responses had been good so far.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jul 20, 2018
    • ICICI Prudential Life Insurance
      "Poor policy"
      0.5 2.0/5 "Expected more"
      I have taken life insurance from Icici Prudential from 2014 . I have choose the tenure period of 20 years . Am paying the premium amount of rs 60000. Am not satisfied with premium amount which is quiet high . Its an average policy i don't recommend. Where i cant able to pre close policy.
      Was this review helpful? 2
      , greater noida
      Reviewed on Jul 10, 2018
    • ICICI Prudential Life Insurance
      "Promising Features"
      0.5 4.0/5 "Great!"
      I've a life insurance policy with the ICICI Prudential and I pay a premium of 4000 Per year.. There is no limit for the claim amount. It offers 10 Lac coverage for cardiac and cancer treatment as well . Considering the features and the low premium it is a promising policy to have.
      Was this review helpful? 0
      , pune
      Reviewed on Jul 02, 2018
    • ICICI Prudential Life Insurance
      "Better"
      0.5 3.5/5 "Pretty good"
      I am having the life insurance policy with the ICICI prudential life insurance company. I would like to say that the response is good one for me with them and there are no issues with the ICICI prudential life insurance company as such.
      Was this review helpful? 0
      , coimbatore
      Reviewed on Jun 29, 2018
    • ICICI Prudential Life Insurance
      "Best"
      0.5 3.0/5 "Satisfactory"
      I have taken the ICICI prudential life insurance company and the customer service is okay one for me with them. I would like to say that the response is also good one with the ICICI prudential life insurance company.
      Was this review helpful? 0
      , hubli
      Reviewed on Jun 28, 2018
    • ICICI Prudential Life Insurance
      "Good Service so far"
      0.5 5.0/5 "Blown Away!"
      I've been using the ICICI Prudential Life insurance policy for a while. I am paying a premium of 50000 Per year. After 5 years I'll be receiving money back and bonus amount. The premium gets Automatically debited from the account via ECS. Their Chat support and phone support is good.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 27, 2018
    • ICICI Prudential Life Insurance
      "Better"
      0.5 4.0/5 "Great!"
      I am having the life insurance policy with the ICICI prudential life insurance company. Customer service is very good one and the plan benefits are fine because I am looking for tax saving purpose and everything is good one with them.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jun 26, 2018
    • ICICI Prudential Life Insurance
      "Good policy"
      0.5 4.5/5 "Excellent!"
      With ICICI PRUDENTIAL i hold a life insurance and the annual premium is 5000. The maturity period is for 3 years and after 43 years i have to renew the policy. They do have accidental coverage benefits.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 25, 2018
    • ICICI Prudential Life Insurance
      "EXCELLENT"
      0.5 5.0/5 "Blown Away!"
      The tenuity period is for 10 years. I have been using since 2016 and i am happy by using the life insurance. The payment i do through the on line for monthly once. Apart from that the documentation i have done through the physically at my doorsteps.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Jun 20, 2018
    • ICICI Prudential Life Insurance
      "GOOD"
      0.5 5.0/5 "Blown Away!"
      jeevan suraksha i am using since 4 years. Payment i do half yearly once through the on line. Policy coverage is for 2 lakhs and the tenuity is for 15 years and it is a short term. This is for my complete family covers. It is a good insurance that i am holding for my family.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 17, 2018
    • ICICI Prudential Life Insurance
      "Value for money"
      0.5 4.0/5 "Great!"
      I am using ICICI prudential life insurance company from the last three to five years of time. I would like to say that the coverage value is an average one and the customer service is fine one too with the ICICI prudential life insurance company.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jun 14, 2018
    Common Loader Icon
    Page 1 of 40 1 2 3 4 5

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

  • reTH65gcmBgCJ7k
    This Page is BLOCKED as it is using Iframes.