ICICI Prudential Life Insurance Customer Care

For new and existing customers of ICICI Prudential Life Insurance, they can contact the customer care unit through the day for queries, complaints, grievances, to raise a claim and lots more using the following contact details.

. (ICICI Prudential Life) was formed in 2001 following a joint venture between ICICI Bank Ltd., and Prudential Corporation Holdings Limited. Over the years, the insurer has only improved it’s offerings and is now counted among the market leaders in its segment. The insurer offers a multitude of protection and savings products to an extensive customer base which is only expanding each day. Customer service is a very important element behind these growing numbers of customers.

It is well known that ICICI offers dedicated and efficient customer care service for all its products. If you are an ICICI Prudential customer and are looking to get in touch with the insurer’s customer care department, you can find the information regarding the same on this page.

ICICI Prudential Life Insurance Toll Free Numbers:

  • New/Existing Customers/Group or Annuity Customers

All new, existing, and group or Annuity customers of ICICI Prudential can get in touch with the insurer’s customer care department by dialling on their helpline number. The number is 1860 266 7766. This number can be reached by anyone who is calling from within India. The helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

  • NRI Customers

NRI customers can get in touch with the ICICI Prudential Life customer care helpline by dialling on +91 22 6193 0777. This helpline is open 24x7, except on national holidays. Alternately, if the NRI customer is calling from within India, they can call on 1860 266 7766. There is no need to prefix the country code (+91) when calling on the national helpline number. This helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

ICICI Prudential Life Insurance Customer Care Email ID:

  • New/Existing Customers/NRI customers

New customers who have taken a policy with ICICI Prudential can easily get in touch with the customer care department via email. For enquiry about your online policy application status, you can send an email to buyonline@iciciprulife.com.

The other email ID which you can contact the customer care department on is lifeline@iciciprulife.com. This ID can be used by:

  1. New customers who wish to make an enquiry about an ICICI Pru life insurance policy which they have purchased from other sources.
  2. Existing customers who want to get answers to their product related queries
  3. NRI (non-resident Indian) customers who are looking for any kind of policy/product related assistance.
  • Group/Annuity Customers

Those customers who have taken a Group or Annuity plan with ICICI Prudential Life can also contact the customer care department via email. For any assistance or information on Group Annuity, an email can be sent to myannuity@iciciprulife.com. To share your feedback or register a query, customers can also send an email to grouplife@iciciprulife.com.

Do remember to send an email to the customer care department from your registered email ID. Also, to make sure you receive emails from ICICI Prudential Life, in response to your query, you must whitelist the above two email addresses and add them to your email address list.

To Track ICICI Prudential Life Insurance Application Status – New Customers

New customers can easily track the status of their online application by visiting the ‘Contact Us’ section on the ICICI Prudential website. Under this section, you can find a clickable link in maroon which reads ‘Track your application here’. Once you click on this link, you will be redirected to a new page where you will be asked to provide some information pertaining to your application. You can track your application status based on your application number, policy number, or mobile number. Depending on what option you choose, you will need to provide ether your application number and date of birth; your policy number; or your mobile number and your date of birth, to find out your application status.

ICICI Prudential Life Insurance SMS Service – New/Existing/NRI/Group & Annuity Customers

New customers can also get instant assistance from the customer care department via a special SMS service. Customers can avail a number of services simply by sending a message in a pre-set format to 56767. The SMS service can be used for carrying out a number of requests such as get policy fund value, opt for ECS facility, get product information, opt for Ibank direct debit, request ECS re-debit towards bounced payment, address a claims query, register their PAN, revive a lapsed policy, avail cheque pick-up, get payment assistance, get VAM call back, request for an advisor to call back, etc.

Write To Us – Existing Customers

Existing ICICI Prudential Life customers who wish to get in touch with the customer care personnel for any query, issue, complaint or feedback related to their policy, can do so by simply writing in. for this, they must visit the ‘Contact Us’ section on the ICICI Prudential website, and click on the ‘Existing Customer’ section. Under the ‘Write To Us’ section, they can fill in the details in fields such as policy number, email address, phone number, and date of birth. They can select the issue which they have a query regarding from the drop down menu. This includes options such as policy premium related, surrender enquiry, payout enquiry, enquiry on previous status/request, enquiry on policy kit/certificate, policy/application issuance enquiry, health/life claims status enquiry, policy related query, and more.

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