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  • ICICI Prudential Life Insurance Customer Care

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    ICICI Prudential Life Insurance Company Ltd. (ICICI Prudential Life) was formed in 2001 following a joint venture between ICICI Bank Ltd., and Prudential Corporation Holdings Limited. Over the years, the insurer has only improved it’s offerings and is now counted among the market leaders in its segment. The insurer offers a multitude of protection and savings products to an extensive customer base which is only expanding each day. Customer service is a very important element behind these growing numbers of customers.

    It is well known that ICICI offers dedicated and efficient customer care service for all its products. If you are an ICICI Prudential customer and are looking to get in touch with the insurer’s customer care department, you can find the information regarding the same on this page.

    ICICI Prudential Life Insurance Toll Free Numbers:

    • New/Existing Customers/Group or Annuity Customers

    All new, existing, and group or Annuity customers of ICICI Prudential can get in touch with the insurer’s customer care department by dialling on their helpline number. The number is 1860 266 7766. This number can be reached by anyone who is calling from within India. The helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

    • NRI Customers

    NRI customers can get in touch with the ICICI Prudential Life customer care helpline by dialling on +91 22 6193 0777. This helpline is open 24x7, except on national holidays. Alternately, if the NRI customer is calling from within India, they can call on 1860 266 7766. There is no need to prefix the country code (+91) when calling on the national helpline number. This helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

    ICICI Prudential Life Insurance Customer Care Email ID:

    • New/Existing Customers/NRI customers

    New customers who have taken a policy with ICICI Prudential can easily get in touch with the customer care department via email. For enquiry about your online policy application status, you can send an email to buyonline@iciciprulife.com.

    The other email ID which you can contact the customer care department on is lifeline@iciciprulife.com. This ID can be used by:

    1. New customers who wish to make an enquiry about an ICICI Pru life insurance policy which they have purchased from other sources.
    2. Existing customers who want to get answers to their product related queries
    3. NRI (non-resident Indian) customers who are looking for any kind of policy/product related assistance.
    • Group/Annuity Customers

    Those customers who have taken a Group or Annuity plan with ICICI Prudential Life can also contact the customer care department via email. For any assistance or information on Group Annuity, an email can be sent to myannuity@iciciprulife.com. To share your feedback or register a query, customers can also send an email to grouplife@iciciprulife.com.

    Do remember to send an email to the customer care department from your registered email ID. Also, to make sure you receive emails from ICICI Prudential Life, in response to your query, you must whitelist the above two email addresses and add them to your email address list.

    To Track ICICI Prudential Life Insurance Application Status – New Customers

    New customers can easily track the status of their online application by visiting the ‘Contact Us’ section on the ICICI Prudential website. Under this section, you can find a clickable link in maroon which reads ‘Track your application here’. Once you click on this link, you will be redirected to a new page where you will be asked to provide some information pertaining to your application. You can track your application status based on your application number, policy number, or mobile number. Depending on what option you choose, you will need to provide ether your application number and date of birth; your policy number; or your mobile number and your date of birth, to find out your application status.

    ICICI Prudential Life Insurance SMS Service – New/Existing/NRI/Group & Annuity Customers

    New customers can also get instant assistance from the customer care department via a special SMS service. Customers can avail a number of services simply by sending a message in a pre-set format to 56767. The SMS service can be used for carrying out a number of requests such as get policy fund value, opt for ECS facility, get product information, opt for Ibank direct debit, request ECS re-debit towards bounced payment, address a claims query, register their PAN, revive a lapsed policy, avail cheque pick-up, get payment assistance, get VAM call back, request for an advisor to call back, etc.

    Write To Us – Existing Customers

    Existing ICICI Prudential Life customers who wish to get in touch with the customer care personnel for any query, issue, complaint or feedback related to their policy, can do so by simply writing in. for this, they must visit the ‘Contact Us’ section on the ICICI Prudential website, and click on the ‘Existing Customer’ section. Under the ‘Write To Us’ section, they can fill in the details in fields such as policy number, email address, phone number, and date of birth. They can select the issue which they have a query regarding from the drop down menu. This includes options such as policy premium related, surrender enquiry, payout enquiry, enquiry on previous status/request, enquiry on policy kit/certificate, policy/application issuance enquiry, health/life claims status enquiry, policy related query, and more.

    ICICI Prudential Life Insurance Customer Care Reviews

  • Page 1 of 40 1 2 3 4 5
    • ICICI Prudential Life Insurance
      "Good for Investment"
      0.5 5.0/5 "Blown Away!"
      I generally pay Rs.30,000 per annual year for the life insurance. The plan which I taken with ICICI Prudential is called money back. Every yearly I get the bonus amount from the coverage value. After completion of tenure period I get the entire benefits.
      Was this review helpful? 1
      , bhubaneshwar
      Reviewed on Nov 02, 2018
    • ICICI Prudential Life Insurance
      "Good For investment Purpose"
      0.5 5.0/5 "Blown Away!"
      I invested on Well builder plan its ULIP cum life insurance with ICICI prudential. Really the plan is amazing, as of now I just keep paying the premium then I get the return after five years based on the market price. Now the growth is fine, the bank invested 65% of amount in equity and remaining on govt security, total term of the policy for 10 years then I get the policy cover around Rs. 20 lakhs.
      Was this review helpful? 1
      , delhi
      Reviewed on Nov 01, 2018
    • ICICI Prudential Life Insurance
      "Good For investment Purpose"
      0.5 5.0/5 "Blown Away!"
      I just making premium I don't know how its going to work out in term plan, if I go out of the world my parents will get the life cover of Rs. 40 lakhs. But I get some bonus amount every five years, its insurance cums ULIP plan. I used to make the payment through standing instruction.
      Was this review helpful? 0
      , delhi
      Reviewed on Nov 01, 2018
    • ICICI Prudential Life Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I am having a life insurance policy with ICICI prudential from last 3 years, i pay an annual premium of Rs 1 lac for this insurance policy. The name of the policy is Guaranteed Wealth Process Plan. I am not sure about the returns but the maturity period is after 10 years.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 01, 2018
    • ICICI Prudential Life Insurance
      "Best Policy"
      0.5 5.0/5 "Blown Away!"
      I have take life insurance from Icici Prudential life insurance which has good returns , This coverage also covers accidental and critical illness coverage . I make the payment yearly through online This policy coverage is for life time had to renew yearly . I used to get income tax benefits. Their customer service explained well about the policy.
      Was this review helpful? 0
      , greater noida
      Reviewed on Nov 01, 2018
    • ICICI Prudential Life Insurance
      "Excellent card"
      0.5 5.0/5 "Blown Away!"
      I have been holding my life insurance with ICICI prudential insurance, i have been applied this insurance recently, they cover good and i pay my premium from debit card and premium per year they charge me is 1500 rupees, there service is good and they use to update me if any new policy is add.
      Was this review helpful? 3
      , bangalore
      Reviewed on Oct 16, 2018
    • ICICI Prudential Life Insurance
      "Average service"
      0.5 3.5/5 "Pretty good"
      I have been holding Term insurance with ICICI prudential insurance , i have been applied this insurance recently, i don't have much idea as about the benefits which they provide me and i pay premium per years 650 for 50 lakh policy and it automatically get debited from my account.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 15, 2018
    • ICICI Prudential Life Insurance
      "GOOD"
      0.5 4.0/5 "Great!"
      I am holding the education policy which gives the coverage for my daughter. The maturity period of this policy till my daughter attain 20 years. I have been using from last 6-7 years. The premium i am paying for this policy is for yearly once through online.
      Was this review helpful? 1
      , new delhi
      Reviewed on Oct 08, 2018
    • ICICI Prudential Life Insurance
      "Good policy"
      0.5 4.0/5 "Great!"
      The name of the policy that i am holding from the ICICI PRUDENTIAL is pension plan where it gives the coverage for me and my spouse. The maturity is for this policy is for 30 years. The premium that i pay for yearly once. Documentation part was done online.
      Was this review helpful? 2
      , new delhi
      Reviewed on Oct 08, 2018
    • ICICI Prudential Life Insurance
      "Good policy"
      0.5 4.0/5 "Great!"
      Based on good policy benefits i have chosen Money back policy from ICICI PRUDENTIAL INSURANCE . They have explained the policy benefits and features . This policy has good benefits with goos coverage of 5 years . The premium amount is also too economy .
      Was this review helpful? 1
      , bangalore
      Reviewed on Oct 07, 2018
    • ICICI Prudential Life Insurance
      "Best Policy"
      0.5 5.0/5 "Blown Away!"
      I have take life insurance from ICICI PRUDENTIAL . Am satisfied with the premium amount which am making the payment This policy covers accidental and critical illness coverage . Their customer representative explained the policy very well before taking the policy . Overall its Best policy .
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 06, 2018
    • ICICI Prudential Life Insurance
      "Worst Policy Provider. Dont Trust them"
      0.5 0.5/5 "Unacceptable"
      one of the unethical and non trusted brand. don't go with icici policy there are lots of hidden clause which these guys hide from you. please avoid going for icici pru policy. I have avail policy in month of January they have hide lots of bad things about policy.
      Was this review helpful? 7
      , pune
      Reviewed on Sep 17, 2018
    • ICICI Prudential Life Insurance
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I've a life insurance policy with the ICICI Prudential Insurance for a while. Their services are good. I am paying the premium regularly. So far there hasn't been any issues with their services so far.
      Was this review helpful? 1
      , bangalore
      Reviewed on Sep 11, 2018
    • ICICI Prudential Life Insurance
      "Good insurance policy"
      0.5 4.0/5 "Great!"
      I have taken the life insurance policy in icici , its been started before 1 year and they are good at the time of processing and given complete information, with good benefits, over all the service and the product also was fine with them so without any issue its going well.
      Was this review helpful? 0
      , bangalore
      Reviewed on Aug 27, 2018
    • ICICI Prudential Life Insurance
      "Good service"
      0.5 3.0/5 "Satisfactory"
      Icici prudential life insurance which is recently taken and for this also all the procedures and process were done from the agent itself with our connect, so even this was also a good and smooth process, where i did not face any difficulty to get them, thats good experience with icici.
      Was this review helpful? 0
      , coimbatore
      Reviewed on Aug 22, 2018
    • ICICI Prudential Life Insurance
      "Satisfied with the service"
      0.5 4.0/5 "Great!"
      My life insurance is with ICICI Prudential. The tenure is for ten years. The premium is of 2555 which is paid on a monthly basis. The deduction happens through ECS. The customer services are good. The sum assured and the plan benefits are good too.
      Was this review helpful? 1
      , dibrugarh
      Reviewed on Aug 11, 2018
    • ICICI Prudential Life Insurance
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I had taken this insurance policy almost seven years back and it had been a very good experience with them so far. The premiums had been paying online and the payment methods has been simple and i had been making the payments annually. The policy coverage and the plan benefits with the card also had been good as well.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 31, 2018
    • ICICI Prudential Life Insurance
      "Average Service"
      0.5 3.0/5 "Satisfactory"
      It has been a very good experience with them and i had not made any claims till now. The insurance policy will cover all the metal parts and i had been paying the premium annually. I had been making the premiums directly and there has not been any issues faced so far.
      Was this review helpful? 1
      , noida
      Reviewed on Jul 29, 2018
    • ICICI Prudential Life Insurance
      "The Service needs Improvements"
      0.5 3.0/5 "Satisfactory"
      I've a life insurance policy with the ICICI Prudential. I am paying a premium of 25000 per year, the rate of interest is very low and so is the returns. The service certainly needs proper improvements considering the returns and interest rate.
      Was this review helpful? 1
      , mumbai
      Reviewed on Jul 26, 2018
    • ICICI Prudential Life Insurance
      "Everyone should have this policy"
      0.5 5.0/5 "Blown Away!"
      I have taken this life insurance policy 13 years. They will provide the sum assured amount of 10 lakhs. Tax benefitable policy. There is a death coverage and accidental coverage is applicable. I used to pay the premium amount of Rs. 18000. I will do the payment through online. The policy will get matured in the year of 2025.
      Was this review helpful? 2
      , pune
      Reviewed on Jul 26, 2018
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