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  • ICICI Prudential Life Insurance Customer Care

     4.0 / 5.0   by 777 users
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    ICICI Prudential Life Insurance Company Ltd. (ICICI Prudential Life) was formed in 2001 following a joint venture between ICICI Bank Ltd., and Prudential Corporation Holdings Limited. Over the years, the insurer has only improved it’s offerings and is now counted among the market leaders in its segment. The insurer offers a multitude of protection and savings products to an extensive customer base which is only expanding each day. Customer service is a very important element behind these growing numbers of customers.

    It is well known that ICICI offers dedicated and efficient customer care service for all its products. If you are an ICICI Prudential customer and are looking to get in touch with the insurer’s customer care department, you can find the information regarding the same on this page.

    ICICI Prudential Life Insurance Toll Free Numbers:

    • New/Existing Customers/Group or Annuity Customers

    All new, existing, and group or Annuity customers of ICICI Prudential can get in touch with the insurer’s customer care department by dialling on their helpline number. The number is 1860 266 7766. This number can be reached by anyone who is calling from within India. The helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

    • NRI Customers

    NRI customers can get in touch with the ICICI Prudential Life customer care helpline by dialling on +91 22 6193 0777. This helpline is open 24x7, except on national holidays. Alternately, if the NRI customer is calling from within India, they can call on 1860 266 7766. There is no need to prefix the country code (+91) when calling on the national helpline number. This helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

    ICICI Prudential Life Insurance Customer Care Email ID:

    • New/Existing Customers/NRI customers

    New customers who have taken a policy with ICICI Prudential can easily get in touch with the customer care department via email. For enquiry about your online policy application status, you can send an email to buyonline@iciciprulife.com.

    The other email ID which you can contact the customer care department on is lifeline@iciciprulife.com. This ID can be used by:

    1. New customers who wish to make an enquiry about an ICICI Pru life insurance policy which they have purchased from other sources.
    2. Existing customers who want to get answers to their product related queries
    3. NRI (non-resident Indian) customers who are looking for any kind of policy/product related assistance.
    • Group/Annuity Customers

    Those customers who have taken a Group or Annuity plan with ICICI Prudential Life can also contact the customer care department via email. For any assistance or information on Group Annuity, an email can be sent to myannuity@iciciprulife.com. To share your feedback or register a query, customers can also send an email to grouplife@iciciprulife.com.

    Do remember to send an email to the customer care department from your registered email ID. Also, to make sure you receive emails from ICICI Prudential Life, in response to your query, you must whitelist the above two email addresses and add them to your email address list.

    To Track ICICI Prudential Life Insurance Application Status – New Customers

    New customers can easily track the status of their online application by visiting the ‘Contact Us’ section on the ICICI Prudential website. Under this section, you can find a clickable link in maroon which reads ‘Track your application here’. Once you click on this link, you will be redirected to a new page where you will be asked to provide some information pertaining to your application. You can track your application status based on your application number, policy number, or mobile number. Depending on what option you choose, you will need to provide ether your application number and date of birth; your policy number; or your mobile number and your date of birth, to find out your application status.

    ICICI Prudential Life Insurance SMS Service – New/Existing/NRI/Group & Annuity Customers

    New customers can also get instant assistance from the customer care department via a special SMS service. Customers can avail a number of services simply by sending a message in a pre-set format to 56767. The SMS service can be used for carrying out a number of requests such as get policy fund value, opt for ECS facility, get product information, opt for Ibank direct debit, request ECS re-debit towards bounced payment, address a claims query, register their PAN, revive a lapsed policy, avail cheque pick-up, get payment assistance, get VAM call back, request for an advisor to call back, etc.

    Write To Us – Existing Customers

    Existing ICICI Prudential Life customers who wish to get in touch with the customer care personnel for any query, issue, complaint or feedback related to their policy, can do so by simply writing in. for this, they must visit the ‘Contact Us’ section on the ICICI Prudential website, and click on the ‘Existing Customer’ section. Under the ‘Write To Us’ section, they can fill in the details in fields such as policy number, email address, phone number, and date of birth. They can select the issue which they have a query regarding from the drop down menu. This includes options such as policy premium related, surrender enquiry, payout enquiry, enquiry on previous status/request, enquiry on policy kit/certificate, policy/application issuance enquiry, health/life claims status enquiry, policy related query, and more.

    ICICI Prudential Life Insurance Customer Care Reviews

  • Page 1 of 39 1 2 3 4 5
    • ICICI Prudential Life Insurance
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I had taken this insurance policy very long time back. The sum assured with them had been good and the premium i pay every month is around 3000 and i had been making the payments online. It has been a hassle free experience with them. Their customer support and the staff responses had been good so far.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jul 20, 2018
    • ICICI Prudential Life Insurance
      "Poor policy"
      0.5 2.0/5 "Expected more"
      I have taken life insurance from Icici Prudential from 2014 . I have choose the tenure period of 20 years . Am paying the premium amount of rs 60000. Am not satisfied with premium amount which is quiet high . Its an average policy i don't recommend. Where i cant able to pre close policy.
      Was this review helpful? 1
      , greater noida
      Reviewed on Jul 10, 2018
    • ICICI Prudential Life Insurance
      "Promising Features"
      0.5 4.0/5 "Great!"
      I've a life insurance policy with the ICICI Prudential and I pay a premium of 4000 Per year.. There is no limit for the claim amount. It offers 10 Lac coverage for cardiac and cancer treatment as well . Considering the features and the low premium it is a promising policy to have.
      Was this review helpful? 0
      , pune
      Reviewed on Jul 02, 2018
    • ICICI Prudential Life Insurance
      "Better"
      0.5 3.5/5 "Pretty good"
      I am having the life insurance policy with the ICICI prudential life insurance company. I would like to say that the response is good one for me with them and there are no issues with the ICICI prudential life insurance company as such.
      Was this review helpful? 0
      , coimbatore
      Reviewed on Jun 29, 2018
    • ICICI Prudential Life Insurance
      "Best"
      0.5 3.0/5 "Satisfactory"
      I have taken the ICICI prudential life insurance company and the customer service is okay one for me with them. I would like to say that the response is also good one with the ICICI prudential life insurance company.
      Was this review helpful? 0
      , hubli
      Reviewed on Jun 28, 2018
    • ICICI Prudential Life Insurance
      "Good Service so far"
      0.5 5.0/5 "Blown Away!"
      I've been using the ICICI Prudential Life insurance policy for a while. I am paying a premium of 50000 Per year. After 5 years I'll be receiving money back and bonus amount. The premium gets Automatically debited from the account via ECS. Their Chat support and phone support is good.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 27, 2018
    • ICICI Prudential Life Insurance
      "Better"
      0.5 4.0/5 "Great!"
      I am having the life insurance policy with the ICICI prudential life insurance company. Customer service is very good one and the plan benefits are fine because I am looking for tax saving purpose and everything is good one with them.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jun 26, 2018
    • ICICI Prudential Life Insurance
      "Good policy"
      0.5 4.5/5 "Excellent!"
      With ICICI PRUDENTIAL i hold a life insurance and the annual premium is 5000. The maturity period is for 3 years and after 43 years i have to renew the policy. They do have accidental coverage benefits.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 25, 2018
    • ICICI Prudential Life Insurance
      "EXCELLENT"
      0.5 5.0/5 "Blown Away!"
      The tenuity period is for 10 years. I have been using since 2016 and i am happy by using the life insurance. The payment i do through the on line for monthly once. Apart from that the documentation i have done through the physically at my doorsteps.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Jun 20, 2018
    • ICICI Prudential Life Insurance
      "GOOD"
      0.5 5.0/5 "Blown Away!"
      jeevan suraksha i am using since 4 years. Payment i do half yearly once through the on line. Policy coverage is for 2 lakhs and the tenuity is for 15 years and it is a short term. This is for my complete family covers. It is a good insurance that i am holding for my family.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 17, 2018
    • ICICI Prudential Life Insurance
      "Value for money"
      0.5 4.0/5 "Great!"
      I am using ICICI prudential life insurance company from the last three to five years of time. I would like to say that the coverage value is an average one and the customer service is fine one too with the ICICI prudential life insurance company.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jun 14, 2018
    • ICICI Prudential Life Insurance
      "Claim settlement ratio is good in ICICI"
      0.5 5.0/5 "Blown Away!"
      The coverage is good. Actually I'm having four policies. Two for kids and 1 for me and my wife. I have a Term insurance policy on my time. I used to pay Rs. 16000 per year. I have to this term insurance for 35 years. The premium and policy will get covered upto 75 years. Total sum assured amount is 75 Lakhs. I nominated my wife as nominee. This policy covers critical illness.
      Was this review helpful? 0
      , madurai
      Reviewed on Jun 06, 2018
    • ICICI Prudential Life Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      I have take life insurance from the Icici life insurance company. Am satisfied with the customer service and response . Am getting income tax benefits . This policy covers accidental benefits and critical illness. It has good returns with good benefits . The tenure period is 24 out of which i have i already paid for the last 4 years.
      Was this review helpful? 0
      , coimbatore
      Reviewed on Jun 06, 2018
    • ICICI Prudential Life Insurance
      "Fabulous"
      0.5 4.0/5 "Great!"
      I do have life insurance policy with the ICICI prudential life insurance company. Customer service is good and their response too. Payment modes are really feasible one for me with the ICICI prudential life insurance company.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 06, 2018
    • ICICI Prudential Life Insurance
      "The Service needs Improvements"
      0.5 4.0/5 "Great!"
      I've a life insurance policy from the ICICI Prudential . The premium gets auto debited from the account. I Don't have to worry about the due date because ECS makes life so much easier. Their services also needs improvements. They need to raise their standards and provide quality support to all the customers.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 05, 2018
    • ICICI Prudential Life Insurance
      "Fabulous"
      0.5 4.0/5 "Great!"
      I do have life insurance policy with the ICICI prudential life insurance company. Customer service is good and their response too. Payment modes are really feasible one for me with the ICICI prudential life insurance company.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Jun 05, 2018
    • ICICI Prudential Life Insurance
      "Better"
      0.5 4.0/5 "Great!"
      I am having the life insurance policy with the ICICI prudential life insurance company. Response is better one for me with them and the coverage value is around 3 lakh Rupees. Everything is better one for me with the ICICI prudential life insurance company.
      Was this review helpful? 0
      , chennai
      Reviewed on Jun 05, 2018
    • ICICI Prudential Life Insurance
      "Best Service"
      0.5 5.0/5 "Blown Away!"
      It has low premium value , The claim can be done only on dismissal and permanent disability . Where the claim ratio is based on the monthly installment which i paid based on that principle amount calculated for the claim . I have taken this Insurance from personal loan . As myself asked the executive to add the premium amount to my loan amount.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 02, 2018
    • ICICI Prudential Life Insurance
      "Good policy"
      0.5 4.0/5 "Great!"
      I have taken life insurance form Icici prudential 5 years back . As this policy covers accidental coverage and critical illness. As the premium amount is low compare to other insurance company . I pay through annually through online banking .
      Was this review helpful? 0
      , new delhi
      Reviewed on May 28, 2018
    • ICICI Prudential Life Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      I have a life insurance policy with ICICI Prudential from last 2 years and it is a long term policy. The tenure of this insurance policy is 24 years and i pay my premium once in a year through net banking. I am convenient with the payment options and i am satisfied with the returns of this policy.
      Was this review helpful? 0
      , hyderabad
      Reviewed on May 28, 2018
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