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ICICI Prudential Life Insurance Customer Care

For new and existing customers of ICICI Prudential Life Insurance, they can contact the customer care unit through the day for queries, complaints, grievances, to raise a claim and lots more using the following contact details.
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Plan Benefits

Payment Options

Policy Coverage

Customer Service

Responsiveness

ICICI Prudential Life Insurance Company Ltd. (ICICI Prudential Life) was formed in 2001 following a joint venture between ICICI Bank Ltd., and Prudential Corporation Holdings Limited. Over the years, the insurer has only improved it’s offerings and is now counted among the market leaders in its segment. The insurer offers a multitude of protection and savings products to an extensive customer base which is only expanding each day. Customer service is a very important element behind these growing numbers of customers.

It is well known that ICICI offers dedicated and efficient customer care service for all its products. If you are an ICICI Prudential customer and are looking to get in touch with the insurer’s customer care department, you can find the information regarding the same on this page.

ICICI Prudential Life Insurance Toll Free Numbers:

  • New/Existing Customers/Group or Annuity Customers

All new, existing, and group or Annuity customers of ICICI Prudential can get in touch with the insurer’s customer care department by dialling on their helpline number. The number is 1860 266 7766. This number can be reached by anyone who is calling from within India. The helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

  • NRI Customers

NRI customers can get in touch with the ICICI Prudential Life customer care helpline by dialling on +91 22 6193 0777. This helpline is open 24x7, except on national holidays. Alternately, if the NRI customer is calling from within India, they can call on 1860 266 7766. There is no need to prefix the country code (+91) when calling on the national helpline number. This helpline number will be active from 10:00 AM to 7:00 PM, Monday to Saturday, except on national holidays.

ICICI Prudential Life Insurance Customer Care Email ID:

  • New/Existing Customers/NRI customers

New customers who have taken a policy with ICICI Prudential can easily get in touch with the customer care department via email. For enquiry about your online policy application status, you can send an email to buyonline@iciciprulife.com.

The other email ID which you can contact the customer care department on is lifeline@iciciprulife.com. This ID can be used by:

  1. New customers who wish to make an enquiry about an ICICI Pru life insurance policy which they have purchased from other sources.
  2. Existing customers who want to get answers to their product related queries
  3. NRI (non-resident Indian) customers who are looking for any kind of policy/product related assistance.
  • Group/Annuity Customers

Those customers who have taken a Group or Annuity plan with ICICI Prudential Life can also contact the customer care department via email. For any assistance or information on Group Annuity, an email can be sent to myannuity@iciciprulife.com. To share your feedback or register a query, customers can also send an email to grouplife@iciciprulife.com.

Do remember to send an email to the customer care department from your registered email ID. Also, to make sure you receive emails from ICICI Prudential Life, in response to your query, you must whitelist the above two email addresses and add them to your email address list.

To Track ICICI Prudential Life Insurance Application Status – New Customers

New customers can easily track the status of their online application by visiting the ‘Contact Us’ section on the ICICI Prudential website. Under this section, you can find a clickable link in maroon which reads ‘Track your application here’. Once you click on this link, you will be redirected to a new page where you will be asked to provide some information pertaining to your application. You can track your application status based on your application number, policy number, or mobile number. Depending on what option you choose, you will need to provide ether your application number and date of birth; your policy number; or your mobile number and your date of birth, to find out your application status.

ICICI Prudential Life Insurance SMS Service – New/Existing/NRI/Group & Annuity Customers

New customers can also get instant assistance from the customer care department via a special SMS service. Customers can avail a number of services simply by sending a message in a pre-set format to 56767. The SMS service can be used for carrying out a number of requests such as get policy fund value, opt for ECS facility, get product information, opt for Ibank direct debit, request ECS re-debit towards bounced payment, address a claims query, register their PAN, revive a lapsed policy, avail cheque pick-up, get payment assistance, get VAM call back, request for an advisor to call back, etc.

Write To Us – Existing Customers

Existing ICICI Prudential Life customers who wish to get in touch with the customer care personnel for any query, issue, complaint or feedback related to their policy, can do so by simply writing in. for this, they must visit the ‘Contact Us’ section on the ICICI Prudential website, and click on the ‘Existing Customer’ section. Under the ‘Write To Us’ section, they can fill in the details in fields such as policy number, email address, phone number, and date of birth. They can select the issue which they have a query regarding from the drop down menu. This includes options such as policy premium related, surrender enquiry, payout enquiry, enquiry on previous status/request, enquiry on policy kit/certificate, policy/application issuance enquiry, health/life claims status enquiry, policy related query, and more.

ICICI Prudential Life Insurance Customer Care Reviews

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  • ICICI Prudential Life Insurance
    "worst policy ever"
    0.5 1.0/5 "Really Bad"
    I am not aware that i am opening insurance with icici while opening my salary Acc. But not they are not closing it . I just feel like i made a big mistake by considering icici for my salary account . Think again if you really think icici is a good choice .
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jan 17, 2019
  • ICICI Prudential Life Insurance
    "Average Policy"
    0.5 3.0/5 "Satisfactory"
    My life insurance was bought from ICICI prudentuial. One of my friend who is working over there has recommended me about this policy. I paid the premium amount of Rs. 25000 annually. I have paid the premium for 2 years after that i have discontinued the policy due to the personal reasons. I have to pay the premium for 7 years actually.
    Was this review helpful? 1
    , tiruchirapalli
    Reviewed on Jan 09, 2019
  • ICICI Prudential Life Insurance
    "Good for nominees"
    0.5 3.5/5 "Pretty good"
    I have one more term plan with ICICI prudential , I took the life insurance for the tenure of 7 years, monthly I need to Rs. 1565, policy coverage is around Rs. 20 lakhs, they give critical cover, premium terminal on disability. The agent gave me the clear information
    Was this review helpful? 0
    , chennai
    Reviewed on Jan 08, 2019
  • ICICI Prudential Life Insurance
    "Its Good"
    0.5 5.0/5 "Blown Away!"
    I have life insurance with ICICI Prudential, half yearly I make the payment of Rs. 10,000 for the tenure of 12 years. The maturity benefits are good and with the tax benefits. The customer care is good they send the bond on time. I don't have any issues.
    Was this review helpful? 1
    , chennai
    Reviewed on Jan 08, 2019
  • ICICI Prudential Life Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I had taken this insurance policy a while back and i had been paying the premium on a monthly basis. The premium has been paying online and the payment method has been easy and the premium amount has not been too high. The services with them has been quite good so far and it has been a good policy.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jan 08, 2019
  • ICICI Prudential Life Insurance
    "Cheated people"
    0.5 1.0/5 "Really Bad"
    My life insurance policy was taken from ICICI Prudential and i have purchased this policy for my child's benefits. I have invested the amount of Rs. 1 lakh and i have to pay the premium for 5 years. I have not received any kind of renewal notifications hence i have not paid anything after the first premium since they don't provide the policy documents. When i called the customer care for my issue, they have asked me to contact the branch and when i visited their branch and they said since because of the no renewal payment hence policy got expired.
    Was this review helpful? 0
    , thane
    Reviewed on Jan 04, 2019
  • ICICI Prudential Life Insurance
    "Useless policy"
    0.5 1.0/5 "Really Bad"
    I had taken the health insurance with ICICI Lombard. I had a plan name of G type. I have taken the child insurance policy. As per the premium amount given them but i have not received any kind of documents. In 2009 i purchased a policy with them. I visited their branch regarding the documents issue but there is no resolution.
    Was this review helpful? 0
    , thane
    Reviewed on Jan 04, 2019
  • ICICI Prudential Life Insurance
    "wealth builder"
    0.5 3.5/5 "Pretty good"
    I have taken wealth builder insurance plan in 2015. I don't feel this is a great plan except for the insurance coverage. after 3 years my son has not increased much. also feel my son is blocked for a period of 5 years. except for the insurance coverage there is not much benefit from this.
    Was this review helpful? 1
    , hyderabad
    Reviewed on Jan 04, 2019
  • ICICI Prudential Life Insurance
    "One must have some term plan"
    0.5 5.0/5 "Blown Away!"
    Their application process was so fantastic. The documentation was fine and i have done everything through online. Since because of the brand value, i have selected the ICICI prudential for my term insurance. The claim ratio is very high which is98.3%. I have selected the premium is a accelerated one. First I have to pay the premium upto 10 years and it will cover next 34 years. I have selected the coverage value of Rs. 1 Cr upto 65 years. I pay the premium amount of Rs. 2311.
    Was this review helpful? 1
    , mumbai
    Reviewed on Dec 29, 2018
  • ICICI Prudential Life Insurance
    "Very Good Service"
    0.5 4.0/5 "Great!"
    I had taken this insurance policy a while back and i had been paying the premium every month. The premium amount has not been too high and the payment method has been easy as well. Their customer support has also been responsive and has been helpful as well.
    Was this review helpful? 2
    , kolkata
    Reviewed on Dec 20, 2018
  • ICICI Prudential Life Insurance
    "More than satisfactory"
    0.5 5.0/5 "Blown Away!"
    I have taken a life insurance from ICICI Prudential. It is a cash back policy and the policy coverage and the plan benefits are fine and satisfactory. The payment options are also fine as I can pay my premium with ease online. The customer support is supportive.
    Was this review helpful? 0
    , new delhi
    Reviewed on Dec 11, 2018
  • ICICI Prudential Life Insurance
    "Good policy for life"
    0.5 5.0/5 "Blown Away!"
    Through mobile I came to know about the ICICI prudential life insurance, for the coverage of Rs. 1 lakh, I paid the premium of Rs.20 it has accidental cover and critical illness cover but there is no medical cover. The Policy documentation process is easy.
    Was this review helpful? 0
    , visakhapatnam
    Reviewed on Dec 10, 2018
  • ICICI Prudential Life Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have taken a term plan with ICICI preudential from last 2 years, i pay a premium of Rs 525 every month for this insurance policy and i am convenient with the payment options. Customer service was good and they explained every detail of this policy.
    Was this review helpful? 1
    , ahmedabad
    Reviewed on Dec 10, 2018
  • ICICI Prudential Life Insurance
    "Excellent"
    0.5 5.0/5 "Blown Away!"
    I have taken a term insurance with ICICI Prudential and I need to pay a premium till the age of 60 and it has a coverage till the age of 65 to 66. The policy coverage is for 50 lakhs and if anything external happens to the policy holder another 50 lakhs is provided to the family. The premium is economical, it is of 897 which goes through on a ECS basis.
    Was this review helpful? 0
    , new delhi
    Reviewed on Dec 05, 2018
  • ICICI Prudential Life Insurance
    "GOOD SERVICE"
    0.5 5.0/5 "Blown Away!"
    My experience with the life insurance policy from the ICICI PRUDENTIAL and it is a annual term plan policy. The maturity period of this policy is for 10 years where i am paying my premium of r yearly once for this policy. The process of getting the policy is good.
    Was this review helpful? 1
    , jaipur
    Reviewed on Nov 27, 2018
  • ICICI Prudential Life Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I have been holding my life insurance with ICICI prudential , i have been taken two policy through icici , the premium they have charged me was nominal, and premium amount for one policy they are charging up to yearly basis, and for another policy on half yearly basis, overall service is good.
    Was this review helpful? 0
    , pune
    Reviewed on Nov 25, 2018
  • ICICI Prudential Life Insurance
    "GOOD SERVICE"
    0.5 5.0/5 "Blown Away!"
    I have applied for the life insurance which is TERM PLAN with the ICICI PRUDENTIAL. The process of getting and also applying the life insurance is simple process with this ICICI. The service is very good also i am satisfactory with this loan.
    Was this review helpful? 1
    , new delhi
    Reviewed on Nov 24, 2018
  • ICICI Prudential Life Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have a Term insurance policy from the ICICI Prudential . The premium gets auto debited from the account. I Don't have to worry about the due date because ECS makes life so much easier. Their services also needs improvements. They need to raise their standards and provide quality support all the customers.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Nov 21, 2018
  • ICICI Prudential Life Insurance
    "Bad service"
    0.5 2.0/5 "Expected more"
    I have been holding my health insurance with ICICI BANK , there service is not up to the mark, they dont keep there words they said that my policy coverage was up to 10,00,000 but i check it it was just for 3,00,000 only and even what is benefit in this health insurance they have not explained me and i do not have idea how much hospital they have tie up.
    Was this review helpful? 0
    , faridabad
    Reviewed on Nov 16, 2018
  • ICICI Prudential Life Insurance
    "Good for Investment"
    0.5 5.0/5 "Blown Away!"
    I generally pay Rs.30,000 per annual year for the life insurance. The plan which I taken with ICICI Prudential is called money back. Every yearly I get the bonus amount from the coverage value. After completion of tenure period I get the entire benefits.
    Was this review helpful? 1
    , bhubaneshwar
    Reviewed on Nov 02, 2018
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