Pramerica Life Insurance Customer Care

1860 500 7070 (Local charges apply)

011-4818 7070

The customer service representatives are available from 9:30 AM to 6:30 PM, Monday through Saturday. This service window allows customers to address any issues or queries during the working week.

1. SMS and WhatsApp Services: Customers also have the option of sending an SMS to get support. Simply text 'LIFE' to 5607070 for assistance. For those who prefer WhatsApp, you can connect with the customer service team at +91 9289207070. These options provide a convenient and quick way to get customer support.

1. Email Support: For any additional queries or detailed assistance, customers can email the company at contactus@pramericalife.in. This allows for written communication and is a suitable option for those seeking detailed responses or submitting documents.

How to submit your Contact Form to Pramerica Life Insurance Customer Care

Here is the step-by-step process for filling out the contact form online:

 Step 1: Go to the official website of Pramerica Life Insurance or click this link https://pramericalife.in/customer-services

Step 2: Choose either option ‘New User’ or ‘Existing User’ based on your status with the company. For existing users, input your Policy Number in the provided field marked ‘Enter Policy Number.

Step 3: In the ‘Enter your full name’ field, type your complete name as it appears on your policy or account.

Step 4: Provide your contact number in the ‘Enter your phone number’.

Step 5: Input your email address in the field labelled ‘Enter your email ID’.

Step 6: Choose the reason for reaching out from the dropdown or provided options.

Step 7: In the ‘Comments’ section, you can describe your concerns or queries. Write any additional thoughts or details that can help the customer service team assist you better.

Step 8: After completing all required fields, submit the form for processing.

Pramerica Life Insurance online services

Pramerica Life Insurance offers the following services online services with a dedicated customer support team:

1. Pay / Renew Premium: Renew your premium effortlessly to maintain your coverage.
2. ENACH: Ensure your premium payments are made on time.
3. Policy Pack: Download your policy documents instantly.
4. Tax Certificate: Easily access and obtain your tax certificate.
5. Premium Receipt: Download your premium receipts now.
6. Unit Statement: Get a summary of your insurance policy.
7. Claim Intimation: Intimate a claim effortlessly.
8. Withdrawn Plans: Explore our withdrawn plans for insights.
9. Update Bank Account: Make sure your bank account information is up to date.
10. Investment Newsletter: Optimize your fund performane with the latest updates.
11. E-Insurance Account (EIA): Access your insurance portfolio conveniently.

Pramerica Life Insurance Branch Offices in Important Cities

Operating Hours: Monday to Friday: 9:30 AM to 6:00 PM and Saturdays: 9:30 AM to 1:00 PM (except the 2nd Saturday of the month)

1. How to update your mobile number via Customer Care

You can follow the steps below to update your registered mobile number with Pramerica Life Insurance

1. Type the following SMS:

1. MOBILE <9 digit policy number> <Insured’s Date of Birth in DDMMYYYY format>

o   Example: If your policy number is 123456789 and your birthdate is 15th August 1990, the message should be: MOBILE 123456789 15081990.

1.    Send the SMS to 5607070.    
2.  Upon successful submission, your mobile number will be updated in their records. You’ll then receive all important notifications like premium reminders and policy updates on the new number.

2. How to update your email address through Customer Care

The instructions given below will help you update or register your email address with your policy:

1. Create an SMS in the following format:

1.  EMAIL <9 digit policy number> <email address>

o   Example: For policy number 987654321 and email example@email.com, type: EMAIL 987654321 example@email.com.

1.  Send the SMS to 5607070.

1. Once processed, your email will be updated. Future communications, such as policy documents and premium receipts, will be sent electronically to this new address.

3. How to get Policy Information (Premium Due Date and Amount) from Pramerica Life Insurance Customer Care

To get details about your premium due date and the amount, you can follow these steps:

1. Enter the following SMS:

1. POLINFO <9 digit policy number>

o   Example: For policy number 123456789, type: POLINFO 123456789.

1. Send the SMS to 5607070.

1. You will receive information on when your next premium is due and the amount payable, ensuring you never miss a payment.

4. How to find out the Fund Value Information from Pramerica Life Insurance Customer Care

You can use the steps below to check the fund value of your policy:

1. Type the following message:

1. FUNDVAL <9 digit policy number>

o   Example: For policy number 987654321, type: FUNDVAL 987654321.

1. Send the SMS to 5607070.

1. You will receive the current fund value along with details of each available fund in your policy, helping you track the performance of your investment.

5. How to get Unit Statement Details from Pramerica Life Insurance Customer Care

If you want to obtain your unit statement, follow these steps:

1. Type an SMS in this format:

1. UNITST <9 digit policy number>

o   Example: For policy number 123456789, type: UNITST 123456789.

1. Send the SMS to 5607070.

1. You will receive a statement detailing the units allocated under your policy, which is particularly useful for unit-linked insurance plans (ULIPs).

6. How to get Premium Certificate from Pramerica Life Insurance

You can obtain a premium certificate by following these instructions:

1. Enter the following SMS:

1. PRMCERT <9 digit policy number>

o   Example: For policy number 987654321, type: PRMCERT 987654321.

1. Send the SMS to 5607070.

1. You will receive the premium certificate, which is essential for tax filing or as proof of premium payments during financial audits.