Established on 2008, Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited (also known as Canara HSBC OBC) is a partnership between 2 of India’s biggest public sector banks, which are Canara Bank, and Oriental Bank of Commerce, with HSBC Insurance (Asia Pacific) Holdings Limited, the insurance subdivision of HSBC which is among the most prominent banking and financial services groups globally. Canara HSBC OBC Life Insurance, with their combined reach, cater to nearly 60 million customers and have a network of over 8000 branches scattered across India. The company was formed with the objective of making life insurance products accessible and affordable to all.
Servicing such a large customer base cannot be possible without having a sound customer support system in place. Canara HSBC OBC Life Insurance has taken care of that and has set up a competent and highly efficient customer support team which works round the clock to ensure that customers can reach out to them to resolve their queries and grievances in the shortest time possible.
Canara HSBC OBC Life Insurance Toll Free Numbers:
- Callers within India – For all Canara HSBC OBC Life customers who are calling from within India, the insurer has set up a helpline on which customers can get in touch with the support staff to resolve their queries. The helpline numbers for callers within India is 1800-103-0003 and 1800-180-0003 (MTNL/BSNL). These numbers will be reachable from 8:00 AM to 8:00 PM IST (Monday to Friday), and 9:00 AM to 6:00 PM (Saturday).
- Callers outside India - For their customers who are located outside India, Canara HSBC OBC Life has set up a separate helpline. Customers can call on this helpline to get assistance for all their queries regarding SUD Life policies or products. The helpline numbers for callers outside India is 0124-4315200. This number will be reachable from 8:00 AM to 8:00 PM IST (Monday to Friday), and 9:00 AM to 6:00 PM (Saturday).
Canara HSBC OBC Life Insurance Customer Care Email ID:
Customers who are living within India and also those who are overseas, can also get in touch with the customer care via email to have their queries or grievances resolved. The customer care email ID for customers located within India is firstname.lastname@example.org. For customers located outside India, the customer care email ID is customercare.NRI@Canarahsbclife.in.
Canara HSBC OBC Life Insurance Customer Care - Get A Call Back Service
Customers who are located within India can also get in touch with the customer care team by requesting a call back on their registered mobile number. To get a call back from a customer support staff member, they must send an SMS with the message ‘CALLBACK’ to 09779030003.
Additionally, the SUD Life website also provides a Call Back service under the ‘Contact Us’ section. To avail this service, customers will be required to provide their name, email ID, mobile number and type their question they wish to get an answer to. To finish the process, you have to enter the code given in the box and click on ‘Submit’. =they will be contacted by a customer care team member shortly.
Canara HSBC OBC Life Insurance Customer Care - Feedback/Complaint
Customers can also make an inquiry or request regarding either their existing SUD Life policy, or simply enquire about their application status or about insurance products being offered by the company. To do this, they can either call on the helpline numbers mentioned above or fill an online form on the SUD Life website. To access the form, you need to go to the SUD Life website, click on the ‘Contact Us’ section, and further select ‘Contact Details’ from the drop down menu. At the bottom of the page, you will find two tabs, one labelled ‘Inquiry/Request, and the other as ‘Track Your Complaint’.
To existing policyholders or applicants wish to enquire about their policy or proposal, they will be required to provide their name, email ID, policy number or proposal, mobile number, and the feedback they have to give regarding their enquiry. If you wish to track the status of your complaint that you may have registered previously, you can click on the tab labelled ‘Complaint Status’. Here, you will be asked to enter your Complaint ID, date of birth and enter the captcha code given. Click on ‘Submit’ to submit your request.
Canara HSBC OBC Life Insurance Customer Care – Ask A Question
Customers can also find answers to their insurance related questions either in the FAQs or by filling up a form with their query. To do this, they must click on the ‘Contact Us’ section on the website’s homepage, and select ‘Have A Question, Let Us Help You’ from the drop down. The following page which opens will ask them to enter their name, email ID, mobile number and then type out the query which they have. To finish the process, you have to enter the code given in the box and click on ‘Submit’.
Canara HSBC OBC Life Insurance Registered Office Address:
Aside from the above online channels, customers can also get in touch with the customer care department at Canara HSBC OBC Life by writing to the company’s registered corporate office. The address for the same is:
Canara HSBC OBC Life Insurance Company Ltd.,
Unit No. 208, 2nd Floor, Orchid Business Park,
Sector - 48, Sohna Road,
Gurugram, Haryana - 122018