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  • IIFL Home Loan Customer Care

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  • Toll-Free Number 18602673000

    IIFL Home Loan IVR Manual

    You can get in touch with the representatives of the IIFL Home Loan by dialing 1860-267-3000. The IVR recording is as follows:

    • Welcome to IIFL Home loan. Press the following numbers for the products which we offer.
    • Press 1 for home loan
    • Press 2 for gold loan
    • Press 3 for Commercial loan
    • Press 4 for Insurance
    • Press 5 for Digital personal loan
    • Press 6 for Business loan
    • Press 7 for Health equipment loan
    • Press 8 for National Pension Scheme
    • Press 9 for Non-convertible debentures

    Once you press 1 for a home loan, here are the steps to follow:

    • Press 1 for an existing loan
    • Press 2 for a new loan

    Once you click on an existing loan or new loan, the call will be transferred to a representative of IIFL Home Loan where you can put forth your query.

    Other Ways to Reach IIFL Home Loan

    • You can request a call back from the company by entering your name, mobile number, email ID and inquiry on the website.
    • You can write to the corporate office of IIFL Home Loan at:

    Corporate Office,
    IIFL Home Finance Ltd,
    Plot No. 98, Udyog Vihar Phase IV,
    Sector 18, Gurgaon, Haryana 122016.

    • Apart from this, you can also fill a feedback form where you must add your details such as name, loan account number, loan type, mobile number, email ID, city and your feedback.

    IIFL Home Loan Grievance Redressal

    IIFL Home Loan has a strict and effective grievance redressal policy in place in order to service their clients and answer any kind of query from the customers.

    Level 1

    • If you have sent a query through phone or mail and in case you have not received a response within 15 days of lodging the complaint or if the response given is unsatisfactory, then the complaint may be further escalated to:

    Grievance Redressal Officer at GRO@iifl.com
    IIFL Tower, 98, Udyog Vihar,
    Phase-IV, Near Maruti Gate no-3,
    Gurgaon, Haryana -122016

    Level 2

    • Once you have submitted your complaint to the Grievance Redressal Officer and have not received a response from the officer or the response received from them is unsatisfactory, then you can raise the complaint and escalate it to:

    Nodal Officer at NO@iifl.com
    IIFL Tower, 98, Udyog Vihar,
    Phase-IV, Near Maruti Gate no-3,
    Gurgaon, Haryana -122016

    Level 3

    • If the response given by the Nodal Officer is not satisfactory or you have not received a response from the Nodal Officer, you can further escalate your complaint to:

    National Housing Bank,
    Department of Regulation and Supervision,
    (Complaint Redressal Cell),
    4th Floor, Core-5A, India Habitat Centre,
    Lodhi Road,
    New Delhi- 110003

    The complaint can also be e-mailed to crcell@nhb.org.in.

      

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