A "low interest" loan shouldn't mean you have very little interest in paying it back!
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  • IIFL Home Loan Customer Care Reviews

    • IIFL Home Loan
      "They provide customer friendly service"
      0.5 3.0/5 "Satisfactory"
      IIFL interest rate was not up to the mark, initially they gave me the interest rate of 9.65% but Hdfc ltd offering 8.35%, hence I am going to do balance transfer. India infoline customer service is not support, I asked them to reduce the interest rate its EMI is going for 9.65% it was huge. I spoke them to reduce they told maximum can be done 8.65% its good.
      Was this review helpful? 0
      , chennai
      Reviewed on Jun 12, 2017
    • IIFL Home Loan
      "Pathetic- IIHFL home loan"
      0.5 0.5/5 "Unacceptable"
      This housing finance(iihfl) is a Trap. they lure you and once you enter you can never exit. they have worst customer service. First they deduct extra money in name of processing fee. Later u suffer a lot in name of customer service. simple query gets response from them in 2 months. PATHETIC. I am planning to change my bank. they are not allowing for that as well. .. willing to take this further in court.
      Was this review helpful? 1
      , bangalore
      Reviewed on Mar 28, 2017
    • IIFL Home Loan
      "Its fine "
      0.5 2.5/5 "Just OK"
      IFL housing loan process is average, its neither good nor bad its okay. The first and the best thing about them is they were able to provide the loan amount what ever I had asked for. On the contrary, they take a lot of time to process the request. Also they are not providing the best interest, but it is line with the market rate. The processing time is very much average. As they took around a months time to provide the loan.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jan 16, 2017
    • IIFL Home Loan
      "Not to go for it"
      0.5 3.0/5 "Satisfactory"
      I was in a hurry to finalize the property and I had been asked to do it quickly as the property was already approved with INDIA INFO LINE. I decided to goahead with that. The rate of interest offered by them was 12% which was way too high which is dislike the most. I am planning to do a balance transfer in the next 6 months only because of the rate of interest.
      Was this review helpful? 1
      , new delhi
      Reviewed on Nov 26, 2016
    • IIFL Home Loan
      "Not satisfactory"
      0.5 1.0/5 "Really Bad"
      I have not had a good experience with India Infoline Housing Limited for my home loan. There was no response from them. They also had a lot of hidden charges. I was told there would not be any processing fees and later I was charged.
      Was this review helpful? 2
      , gurgaon
      Reviewed on Dec 12, 2015
    • IIFL Home Loan
      "Not happy.."
      0.5 1.0/5 "Really Bad"
      India Infoline Housing Limited have high rate of interest. It was like 9.9% where they reduced to 9.65 but they could have been reduced still for an existing customer. The home loan rate got decreased but they did not reduce me. I wrote a letter but no response.
      Was this review helpful? 2
      , bangalore
      Reviewed on Nov 03, 2015
    • IIFL Home Loan
      "Excellent services"
      0.5 5.0/5 "Blown Away!"
      India infoline housing finance ltd offered me a good rate of interest for my home loan. The services has been good. They responded well. The process took just four days. They also waived off the processing fee. The interest rate is not fixed rate.
      Was this review helpful? 4
      , mumbai
      Reviewed on Aug 28, 2015
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    IIFL Home Loan Customer Care is Rated as "Just OK" by 7 Users

    Fees & Charges

    Promised Interest Rate

    Customer Service



    IIFL Home Loan Customer Care Number:

    IIFL is a premier home finance company that strives to provide the best service and products to its customers. In the event that a customer is dissatisfied with an IIFL product or service, they can lodge a complaint or seek redressal of their grievances as mentioned below:

    At Branch:

    The complainant can lodge a complaint at the concerned IIFL branch by phone, in person or by addressing a letter to the branch officials.

    The complainant can also lodge a complaint by calling 180030001155(toll free).

    Toll Free 180030001155

    All complaints received by the company would be acknowledged within 3 working days and addressed within 15 working days.

    The complainant can also choose to send an email detailing the grievance to [email protected]

    Contacting the Grievance Redressal Officer:

    In the event the complaint is not addressed satisfactorily, the complainant can write or email the Grievance Redressal Officer at the address below:

    Ms. Rakhi Narain,

    Customer Service Manager and Grievance Redressal Officer,

    IIFL Tower, 98, Udyog Vihar,

    Phase-IV, Near Maruti Gate no-3,

    Gurgaon, Haryana -122016.

    Email: [email protected]

    Perfect Home Loan Deals for you

    Contacting Head of Compliance:

    If the complaint has not been addressed by the Grievance Redressal Officer within 15 days or is addressed unsatisfactorily, the Compliance Head can be contacted at the address below:

    Mr. Ajay Jaiswal,

    Head – Compliance,

    IIFL Tower, 98, Udyog Vihar,

    Phase-IV, Near Maruti Gate no-3,

    Gurgaon, Haryana -122016.

    Email: [email protected]


    If the complaint has not been satisfactorily addressed within 15 days of raising it with the Compliance Head, it can be escalated to the below address:

    National Housing Bank,

    Department of Regulation and Supervision,

    (Complaint Redressal Cell),

    4th Floor, Core-5A, India Habitat Centre,

    Lodi Road,

    New Delhi- 110003.

    Email [email protected]
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