A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • IIFL Home Loan Customer Care

    IIFL is a premier home finance company that strives to provide the best service and products to its customers. In the event that a customer is dissatisfied with an IIFL product or service, they can lodge a complaint or seek redressal of their grievances as mentioned below:

    At Branch:

    The complainant can lodge a complaint at the concerned IIFL branch by phone, in person or by addressing a letter to the branch officials.

    The complainant can also lodge a complaint by calling 180030001155(toll free).

    Toll Free 180030001155

    All complaints received by the company would be acknowledged within 3 working days and addressed within 15 working days.

    The complainant can also choose to send an email detailing the grievance to reach@iifl.com.

    iifl bank home loan customer care details
    IIFL Bank Home Loan Customer Care Details

    Contacting the Grievance Redressal Officer:

    In the event the complaint is not addressed satisfactorily, the complainant can write or email the Grievance Redressal Officer at the address below:

    Ms. Rakhi Narain,

    Customer Service Manager and Grievance Redressal Officer,

    IIFL Tower, 98, Udyog Vihar,

    Phase-IV, Near Maruti Gate no-3,

    Gurgaon, Haryana -122016.

    Email: rakhi.narain@indiainfoline.com

    Contacting Head of Compliance:

    If the complaint has not been addressed by the Grievance Redressal Officer within 15 days or is addressed unsatisfactorily, the Compliance Head can be contacted at the address below:

    Mr. Ajay Jaiswal,

    Head – Compliance,

    IIFL Tower, 98, Udyog Vihar,

    Phase-IV, Near Maruti Gate no-3,

    Gurgaon, Haryana -122016.

    Email: ajay.jaiswal@indiainfoline.com


    If the complaint has not been satisfactorily addressed within 15 days of raising it with the Compliance Head, it can be escalated to the below address:

    National Housing Bank,

    Department of Regulation and Supervision,

    (Complaint Redressal Cell),

    4th Floor, Core-5A, India Habitat Centre,

    Lodi Road,

    New Delhi- 110003.

    Email crcell@nhb.org.in

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