A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • IIFL Home Loan Customer Care

    IIFL is a premier home finance company that strives to provide the best service and products to its customers. In the event that a customer is dissatisfied with an IIFL product or service, they can lodge a complaint or seek redressal of their grievances as mentioned below:

    At Branch:

    The complainant can lodge a complaint at the concerned IIFL branch by phone, in person or by addressing a letter to the branch officials.

    The complainant can also lodge a complaint by calling 180030001155(toll free).

    Toll Free 180030001155

    All complaints received by the company would be acknowledged within 3 working days and addressed within 15 working days.

    The complainant can also choose to send an email detailing the grievance to reach@iifl.com.

    iifl bank home loan customer care details
    IIFL Bank Home Loan Customer Care Details

    Contacting the Grievance Redressal Officer:

    In the event the complaint is not addressed satisfactorily, the complainant can write or email the Grievance Redressal Officer at the address below:

    Ms. Rakhi Narain,

    Customer Service Manager and Grievance Redressal Officer,

    IIFL Tower, 98, Udyog Vihar,

    Phase-IV, Near Maruti Gate no-3,

    Gurgaon, Haryana -122016.

    Email: rakhi.narain@indiainfoline.com

    Contacting Head of Compliance:

    If the complaint has not been addressed by the Grievance Redressal Officer within 15 days or is addressed unsatisfactorily, the Compliance Head can be contacted at the address below:

    Mr. Ajay Jaiswal,

    Head – Compliance,

    IIFL Tower, 98, Udyog Vihar,

    Phase-IV, Near Maruti Gate no-3,

    Gurgaon, Haryana -122016.

    Email: ajay.jaiswal@indiainfoline.com

    Note:

    If the complaint has not been satisfactorily addressed within 15 days of raising it with the Compliance Head, it can be escalated to the below address:

    National Housing Bank,

    Department of Regulation and Supervision,

    (Complaint Redressal Cell),

    4th Floor, Core-5A, India Habitat Centre,

    Lodi Road,

    New Delhi- 110003.

    Email crcell@nhb.org.in

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

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