Citrus Wallet Features & Benefits

• First, go to the website, http://www.citruspay.com/merchants/startups/
• Select 'Sign up now'
• Type in your name, mobile number, email address, and also your password.
• Choose 'Create merchant account'

Process to Add Money in the Citrus Wallet

• You have to first download and install the app from the app store on your mobile phone.
• Open the app and select 'Wallet' and click on 'Load money'
• Enter the amount which you need to add to the wallet
• Tap on 'Add'
• Select the payment method - debit card/net banking.
• You have to enter your debit card details like card number, validity date and also your CVV.
• Tap on 'Pay'
• You will get an OTP on your mobile number.
• Enter the OTP and click on 'Submit'
• For net banking payment, choose the bank from which you need to load the amount.
• Once you select the bank, tap on 'Pay'.
• Enter the CRN or Customer ID and password/ MPIN
• Tap on 'Log in'.
• You will be able to see the updated citrus balance.
• You can add up to Rs.5,000 for every transaction and the regular wallet cap is Rs.50,000.

Supported Payment Methods (UPI, Cards, Net Banking)

Citrus Wallet supports a wide range of payment methods for adding funds and completing transactions:

• UPI (Unified Payments Interface): Quickly link your UPI ID and perform secure real-time transfers.
• Credit & Debit Cards: Use Visa, MasterCard, RuPay, and Amex cards to load money or pay merchants.
• Net Banking: Choose from a list of partner banks to complete payments via secure internet banking.
• Citrus Money: Use previously added wallet funds for transactions without re-authenticating your card or bank account.

How to Withdraw Citrus Wallet Balance to Your Bank Account?

• Tap on 'Withdraw money'
• Choose the bank
• Enter your account details to proceed.
• You can now withdraw up to Rs.25,000 in one calendar month.
• It will take 2 working days for your withdrawals to reflect on your bank account.

How to Check Your Citrus Wallet Balance?

To check your Citrus Wallet balance, follow these simple steps:

1. Login to Your Account: Visit the Citrus consumer portal and log in using your registered mobile number or email.
2. Navigate to the Dashboard: After login, the home page will display your wallet summary.
3. View Available Balance: Your current wallet balance will be shown prominently on the dashboard.
4. Use Mobile Notifications: After every transaction, a balance update is sent via SMS/email to your registered mobile number.

Citrus Merchant: Setup & Benefits

• You can allow payments for 1.99% + Rs.3 on every transaction.

• User-friendly payment interface: Access to fast, and secure payment process for all your customers.
• Real-time payments: The app has the best transaction success rates.
• Card Storage Vault: Make one-tap payments with an easy interface via saved cards in the PCIDSS approved vault.
• Citrus Wallet: This app has the fastest checkouts and refunds for the 21 million+ users.
• Secure and seamless payment: Citrus Native SDKs for in-app payments.
• Payment options: You have a range of payment options like debit card, credit card, net banking, Visa, Master Card, Amex, and Rupay
• Instant Registration: The documentation is simple and the on-boarding process is fast.

Citrus Payment Marketplace Add‑on: Overview

• You can easily send address, email, phone number name, other specifics of the customer to Citrus gateway.
• Built the front-end label for payment
• Uses sandbox method for testing purposes
• Chooses the right countries whose subscribers will use the gateway for payment.
• Customises when to authorise the refund
• Reimburse via Citrus payment
• Clarify the value in minimum and maximum order.
• Translations into many languages.
• Splits billing amount automatically.

Process to Complete KYC

• On the app, click on 'Take a photo'
• Upload the front and back of your Aadhaar card
• After this, you will have to take a photo of yourself on a plain background.
• Sign on a white paper and take a photo of it to upload
• Verify your Aadhaar details
• Click on the checkbox
• You will see the final confirmation page
• After the required details are uploaded, your documents will be verified and you will get a message.

How to Close or Deactivate Citrus Wallet Account

If you no longer wish to use your Citrus Wallet, you can deactivate your account by following these steps:

1. Clear Existing Balance: Withdraw any remaining funds to your linked bank account.
2. Contact Customer Support: Email Citrus at support@citruspay.in with a subject line “Wallet Deactivation Request” and include your registered email/mobile number.
3. Identity Verification: Citrus may request verification documents to process your request.
4. Confirmation: Once your request is validated, your wallet will be closed, and you will receive a confirmation email.

How & Where to Use Money in Your Citrus Wallet

The money you have on your Citrus Wallet account can be used for many services. You can transfer and even request money to and from your friends or family. You can split your bills with friends, and also receive money for an emergency.

• If you are a loyal Citrus user, you earn gift cash from the app
• You can ask your friends to send money to your Citrus Wallet
• You can also add money on your own
• You can set up the autoload feature using your credit card

What is Citrus Cash and How It Works

Citrus Cash is for individual customers and in a few days, B2B transactions will also be accessible. This app can be downloaded from your app store and is accessible free on all mobile browsers. The Citrus payment gateways have also tried to understand what you as a customer want from payment platforms. From splitting bills to transferring money, Citrus offers you a lot of banking services.