The Citrus app is one that relates to PayU Payments, and is one of India's leading digital payment services provider. The app serves more than 50,000 merchants. Citrus This is a new UPI app and it allows you to make payments via account transfers. Every transfer is free as you only share your virtual payment address with the app and guarantees your money is safe and secure. Citrus Wallet Citrus Wallet is an app which allows you to transfer and also receive money from anyone who has phone number or has an email address. You can easily transfer and receive money from your friends, family, or colleagues with just a few taps. You can also split your bills for travel, party, and movies.
After this, you will have to take a photo of yourself on a plain background.
Sign on a white paper and take a photo of it to upload
Verify your Aadhaar details
Click on the checkbox
You will see the final confirmation page
After the required details are uploaded, your documents will be verified and you will get a message.
How to Close or Deactivate Citrus Wallet Account
If you no longer wish to use your Citrus Wallet, you can deactivate your account by following these steps:
Clear Existing Balance: Withdraw any remaining funds to your linked bank account.
Contact Customer Support: Email Citrus at support@citruspay.in with a subject line “Wallet Deactivation Request” and include your registered email/mobile number.
Identity Verification: Citrus may request verification documents to process your request.
Confirmation: Once your request is validated, your wallet will be closed, and you will receive a confirmation email.
The money you have on your Citrus Wallet account can be used for many services. You can transfer and even request money to and from your friends or family. You can split your bills with friends, and also receive money for an emergency.
If you are a loyal Citrus user, you earn gift cash from the app
You can ask your friends to send money to your Citrus Wallet
You can also add money on your own
You can set up the autoload feature using your credit card
What is Citrus Cash and How It Works
Citrus Cash is for individual customers and in a few days, B2B transactions will also be accessible. This app can be downloaded from your app store and is accessible free on all mobile browsers. The Citrus payment gateways have also tried to understand what you as a customer want from payment platforms. From splitting bills to transferring money, Citrus offers you a lot of banking services.
How much money can I keep in my Citrus Wallet at one time?
The amount you load and keep in your Citrus Wallet Account should not exceed Rs.20,000 in one month. Your Citrus Wallet Account balance should not exceed Rs.20,000 at any given point.
What are the limits to the number of times I am allowed to load money into my Citrus Wallet account?
There is no limit on the number of times you load money into your Citrus Wallet Account. However, you should not cross the limits set by the app.
What will happen if my transaction stops and money is deducted from my account when I am trying to load money?
If your payment is complete, the app will try to load the money into your wallet. If the transaction fails, your monthly limit will be exceeded, and the app will refund the amount to your account within 7 to 10 working days.
Can the account I use to withdraw money be used by another Citrus user also?
In order to avoid the misuse of accounts, the app restricts the withdrawal account to be mapped to only 2 users.
What will happen if I send the money to the incorrect number?
If you accidentally send money to a mobile number, you will have to contact the customer care team and the money will returned to your account.
How can I create my Citrus wallet account?
Visit https://consumers.citruspay.com/ and click on ‘Sign up’ to create a Citrus wallet account.
How much money can I load in Citrus wallet account?
The total amount loaded on to your Citrus Wallet Account cannot exceed INR 10000 in case of a Min KYC account status and INR 200000 in case of a Full KYC account status at any given point.
How will I know if money is loaded successfully in my Citrus Wallet?
You will receive a confirmation message on your registered mobile number after any transaction. You can also view your updated balance on the home page of your customer portal (https://consumers.citruspay.com) after logging in.
Will my withdrawal to a bank account be reversed if I enter the wrong account details?
If the account number or IFSC are found to be incorrect by the bank, we will reverse the amount into your Citrus Wallet Account. The bank rejects transactions only on the next day so this will take a minimum of 2 business days from when you raised the original withdrawal request.
Are there any charges involved for withdrawal transactions?
There are absolutely no charges for withdrawal transactions on Citrus Wallet.
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