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  • Dhanalakshmi Bank Home Loan Customer Care

    Toll-Free Number 04876613000

    Dhanlaxmi Bank Customer Care IVR Manual

    1. Call 04876613000. The entire process when to call the customer care number is listed below:
    2. You will hear ‘Welcome to Dhanlaxmi bank phone banking’ once the call is connected.
    3. Next, you need to press 1 for English, 2 for Hindi, 3 for Malayalam or Telegu, and 4 for Tamil
    4. Once you opt for the language, the following options will be provided
      • To report a loss of card, press 1
      • If you are an existing customer, press 2
      • If you a new customer, press 3
    5. Once you select the appropriate number, your call will be forwarded to a customer care executive

    Other Ways to Contact Dhanlaxmi Bank Officials

    SMS Banking send a message to 5676751 with the code specific to the enquiry
    Email customercare@dhanbank.co.in
    Online form to send queries and grievance For Queries & grievances
    Write to us at
    • Dhanlaxmi Bank Limited, Dhanlaxmi Buildings, Naickanal, Swaraj Road, Thrissur – 680001
    • Manikandan P, Chief General Manager, Dhanlaxmi Bank Limited, Corporate Office, Naickanal, Thrissur, Kerala – 680001
    For queries/grievances
    • Dhanlaxmi Bank Limited, Dhanalakshmi Buildings, Naickanal, Thrissur, 680001
    • Dhanlaxmi Bank Limited, Thrimalai House, Ground Floor, Near Sion Hill Fort, Road No.29, Sion (E), Mumbai

    Points to remember

    Some important points that you need to know when it comes to contacting Dhanlaxmi customer care centre:

    • Phone banking services are available 24x7
    • No registration is required to avail phone banking services
    • For information regarding home loan, you can simply send a SMS to 5676751 with the message, ‘HL’

    Redressal of Complaints and Grievance System

    For redressal of customer complaints, you can call the customer care number 1800 425 1747 or write to customercare@dhanbank.co.in

    In case the response to the complaint falls short of expectation, you can send an email to - customer.complaint@dhanbank.co.in

    If you want to send any communication, you can call 0487 – 6617000 or send it to the address mentioned below: Mr. Manikandan P, Chief General Manager, Dhanlaxmi Bank Limited, PB No. 9, Dhanlakshmi Buildings, Corporate Office, Naickanal, Thrissur, Kerala 680001

    You can also contact or write to the nodal officers. Mentioned below are the details of nodal officers:

    Contact details Email
    0487 -6617204/9539007125 sreekumarmp@dhanbank.co.in
    044 – 49037062/8939703733 sunny.george@dhanbank.co.in
    022 – 24079440/9836178989 rajesh.purushothaman@dhanbank.co.in
    011 – 28757336/9582228950 satyanarayanak@dhanbank.co.in

    Customer FAQ’s

    1. Are the customer care and grievance redressal numbers the same?
    2. No, the customer care and grievance redressal numbers are not the same. The bank’s customer care number is 0487 661 3000 while the grievance redressal number is 1800 425 1747.

    3. Which services can be availed through Phone banking?
    4. You can obtain account information using the phone banking facility. In addition to this, you can get assistance on online banking, mobile banking, NEFT and RTGS, register complaints, report loss of card and resolve debit and credit card issues.

    5. Do I need to use my contact number which is registered with the bank to get in touch with the customer care executives?
    6. No, you can call customer care from any number.

    7. For which banking products can I use the SMS banking facility of Dhanlaxmi bank?
    8. You can use the SMS banking facility for banking products like – Home Loans, credit cards, car loans, fixed deposits, gold loans, NRE deposits, commercial property loans etc.

    9. How to go about filling the online form?
    10. To fill the online form, you need to follow the steps mentioned below:

      • Visit https://www.dhanbank.com/default.aspx
      • Click on ‘Customer Service’
      • Next, click on ‘Click here for the form’ under the ‘Contact us Online’ tab
      • On doing so, you will be redirected to the form
      • There, you need to enter various personal details as well as the query, complaint or request that you may have.
      • Once that is done, click on ‘Submit’

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