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Steps To File a Life Insurance Death Claim

Listed below are the steps that the nominees of the policyholder have to take to raise a death claim. From the claim intimation to the claim processing and claim payout, follow the steps to get the death benefit of the policy.
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No matter what is said, but the grief of losing a loved one is undoubtedly one of the most painful experience that anyone can have in life. This personal loss can cause much emotional distress for a prolonged period. No matter what anyone says, the grief can affect the sufferer’s ability to think clearly and take decisions. However, in some cases, the emotional distress isn’t the only consequence arising from the loss of a loved one. Many times, the death of a close family member can also give rise to legal and financial issues, which can be quite a challenge to resolve at times.

The purpose of taking life insurance is primarily to provide financial protection to your loved ones in case something untoward were to happen to you. Life insurance ensures financial stability to your loved ones in a time when you cannot provide for them anymore. This is especially true if the primary income earner of the family happens to pass away, in which case, chances are high that the family may go into financial turmoil, given the lack of income to sustain their needs.

However, more often than not, the beneficiaries of a policyholder may not be fully aware of the process of making a death claim on the life insurance policy, which can further add to the general grief and distress of those mourning the loss. When it comes to insurance, the beneficiary appointed by a policyholder is entitled to receive the sum assured under a policy. However, if the beneficiary is not aware of the claim process, they can end up losing valuable time which can further prolong the financial distress that the family may be undergoing. This is one of the major reasons why it is important that all beneficiaries who have been nominated under a life insurance policy be aware of the claim settlement process in detail.

Steps For Filing A Life Insurance Policy Death Claim

The process of claim settlement will more or less be the same for most insurers, barring a few minor changes. To ensure that you lose no time in filing a death claim, it is important to be familiar with the complete claim settlement process. Mentioned here are the basic steps involved in filing a life insurance death claim.

Step 1 – Inform the Insurance Company

The first step of the claim settlement process is to inform the insurer about the claim having occurred. The nominee or claimant must immediately inform the insurance company about the policyholder’s death. This is the first step in the clam settlement process following which the claimant must register a claim either by calling the insurer’s helpline number, or by sending an email to the designated email ID provided for this purpose.

Step 2 - Claim Processing

After the insurer has been duly informed about the policyholder’s death, the next step of the claim process involves submission of claim supporting documents. The claimant/nominee must provide documents which have been requested by the insurer in support of the death claim. This is required if the death has occurred due to natural or accidental reasons. After the insurer has received all the requested documents, the Claim Assistance team will begin assessing the claim. They will assess not only the claim, but also other things like the supporting documents, the nominee’s declaration and verify the same. In some cases, the nominee may be asked to provide additional documents to support the claim further.

Step 3 – Claim Processing & Payout

After the Claims Assistance team has reviewed the claim and related documents/evidence, they will make their decision to either approve or deny the claim. If the claim is approved, the insurer will proceed to settle the claim which means that the sum insured will be paid to the nominee in the mode chosen by the policyholder. Life insurance claim payouts are mostly paid via ECS. For this, the insurer will ask the beneficiary to submit their bank account details, a photocopy of the bank account passbook, and a cancelled cheque.

Documents Required To File A Death Claim

For registering a death claim, the insurer will require the nominee to provide multiple documents to support the claim being raised. Here is a list of the basic documents which an insurer is likely to request. The requirement may differ from insurer to insurer.

  • The policy document
  • Claim form that has been duly filled and signed by the nominee. This form is usually available on the insurer’s website and can easily be downloaded.
  • Copy of the Death Certificate. Provide the original only if specified.

In case of death caused due to an accident, here are the documents to be provided for filing a claim.

  • Statement of the attending doctor OR medical attendant.
  • Certificate from the hospital.
  • Deceased’s medical reports such as admission & discharge summary, death summary, and test reports
  • Certificate from the employer
  • Post mortem report
  • Report of the FIR lodged by the police
  • Report on the final investigation carried out by the police

Steps To File a Life Insurance Death Claim Reviews

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  • Kotak Life Life Insurance
    "Excellent"
    0.5 4.5/5 "Excellent!"
    I am a employee of Kotak Life and have taken one policy for saving also company has provided me a policy. It is a long term policies. The tenure period is 15 years. I pay the premium of 18K yearly through online or sometimes cash. The online app is good and the transactions are done immediately.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jan 23, 2019
  • Birla Sun Life Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have applied my life insurance with birla life, there agent was good, they have explained me clearly about the policy benefit, and there coverage, and the premium amount they have charged me was nominal, it was on yearly basis , and i use to pay premium through on line.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jan 23, 2019
  • HDFC Life Life Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I have been holding my life insurance with HDFC LIFE from long time, and I itself have applied for this insurance is i have knowledge regarding this,and there premium amount they have given me was nominal ,i use to pay up to 3500 as an premium on yearly basis,and there is no hidden charged , and i pay premium through on line.
    Was this review helpful? 0
    , jaipur
    Reviewed on Jan 23, 2019
  • ICICI Prudential Life Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I have been holding my life insurance with ICICI prudential ,i took this insurance long bank , and i was agent and previously i was Ex -employee for them ,so i have knowledge about the insurance which insurance will be best ,and i pay premium on yearly basis, i use to pay through on line mode.
    Was this review helpful? 0
    , jaipur
    Reviewed on Jan 23, 2019
  • LIC Life Insurance
    "Good "
    0.5 4.5/5 "Excellent!"
    I have one LIC policy and its a term plan which was taken in the year of 2000 through an agent. I am happy with the service and the benefits are good. Am paying the premium of 25K per year through online. The sum assured value is 5L and I need to pay the premium till 2020.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jan 23, 2019
  • LIC Life Insurance
    "Not satisfied"
    0.5 3.0/5 "Satisfactory"
    I am having LIC policies and am using the service for more than 10 years. I only visit the branch and never contact the customer care center. I think its a money back policy and need to pay only once. I have paid the premium of 45K for 3 years through cheque. The benefits are below average.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jan 23, 2019
  • LIC Life Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    My life is insured with LIC from last 12 years and it is a money back policy. I get money back after every 5 years in this policy. I pay my premium once in 6 months and i am convenient with the payment options. Tenure period for this policy is after 30 years.
    Was this review helpful? 0
    , surat
    Reviewed on Jan 23, 2019
  • LIC Life Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I have a life insurance policy with LIC from last 15 years and it is a long term policy. My premium amount is auto debited from the salary account for this policy. I am happy with the returns and benefits of this policy. This policy will get matured at 2028.
    Was this review helpful? 0
    , pune
    Reviewed on Jan 23, 2019
  • LIC Life Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have a life insurance policy with LIC from last 8 years and it is a money back policy. I get money back after every 5 years and this policy is for 20 years. I pay my premium on annual basis through online and i get good returns after maturity period.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jan 23, 2019
  • LIC Life Insurance
    "Good Policy"
    0.5 3.5/5 "Pretty good"
    I have taken Jeevan bheema from Lic as its been Government institution , so the assurance is there regarding the policy benefits , I used to get income tax benefits I make the payments through auto debit option overall am pretty much satisfied with the service and response. .
    Was this review helpful? 0
    , mumbai
    Reviewed on Jan 23, 2019
  • LIC Life Insurance
    "Good Policy"
    0.5 3.5/5 "Pretty good"
    I took this Life insurance Money back policy from Lic insurance company mainly because of the good returns, its long tenure period of 20 years , the payment can be done through only payments Quarterly . The best about the policy is claim rate is high compared to other policy available in the market. There customer service and customer response is good .
    Was this review helpful? 0
    , mumbai
    Reviewed on Jan 23, 2019
  • LIC Life Insurance
    "Good Policy"
    0.5 3.5/5 "Pretty good"
    I took life insurance jeevan saral policy from life corporation of India . I already paid for few years . As the policy coverage of good sum assures amount , which was my first policy at my initial stage . It has good benefits like accidental coverage and critical illness coverage . The tenure period is 25 years . Overall am satisfied with my policy
    Was this review helpful? 0
    , mumbai
    Reviewed on Jan 23, 2019
  • LIC Life Insurance
    "Good Policy"
    0.5 3.5/5 "Pretty good"
    I took this life insurance jeevan anand policy from Lic insurance company mainly because of the good returns. The tenure period is 20 where i already made the payment for first 2 yeairs . Am doing my payment yearly through online banking this policy covers accidental benefits and critical illness .
    Was this review helpful? 0
    , mumbai
    Reviewed on Jan 23, 2019
  • LIC Life Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I have been using my life insurance with Life insurance corporation of India, there service is good, the agent had explain me about the policy coverage,and about plan benefits clearly, and the premium amount they have charged me on yearly basis, and they have charged me up to 3000 it is nominal , and premium amount i use to pay through on line.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jan 22, 2019
  • Birla Sun Life Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I have been using my life insurance with Aditya birla , there service is they provide me was excellent, till now i have not face any issue in that, there premium amount they have charged me in monthly basis,they have charged me up to 6200, and it is nominal to me , the agent had explain me about the policy coverage and plan benefit properly,i use to pay on on line mode. overall service is good.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jan 22, 2019
  • LIC Life Insurance
    "Good policy"
    0.5 5.0/5 "Blown Away!"
    I have purchased my money back policy long bank and twice i have received the cash in my account without giving any request and I'm quite happy about the received sum assured amount. I pay the premium amount of Rs. 600 every month. I make the premium through online.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jan 22, 2019
  • LIC Life Insurance
    "Good policy"
    0.5 5.0/5 "Blown Away!"
    Bought my life insurance policy from LIC. I have chosen the plan called Jeevan Anand. This is the tax benefits policy. I pay the premium amount of Rs. 1000 every month with the tenure period of 2.5 lakhs. This is a 15 years tenure period policy.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jan 22, 2019
  • LIC Life Insurance
    "Good policy"
    0.5 5.0/5 "Blown Away!"
    I have bought the life insurance policy in the year of 2011. My agent has suggested me about this policy. I have been paying the premium amount of Rs.10300 through ECS. I have chosen the mode of annually. Overall, I'm satisfied with the LIC policy.
    Was this review helpful? 0
    , ahmedabad
    Reviewed on Jan 22, 2019
  • LIC Life Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    Purchased my money back from LIC. I have selected the LIC company for my policy its because of the better option. They are providing various payment mode facilities. I'm satisfied with the sum assured amount and LIC customer care service is really fine.
    Was this review helpful? 0
    , indore
    Reviewed on Jan 22, 2019
  • Kotak Life Life Insurance
    "Good Insurance Policy"
    0.5 4.0/5 "Great!"
    I have purchased a accidental covered policy from Kotak Mahindra bank. Kotak gives more online services and the app is really good. I have got this policy 5 months back. I made a premium amount of Rs. 1200 and this policy covers only for me. I have not claimed anything in this policy so far.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jan 22, 2019
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