Exide Life Insurance is one of the most reputable private life insurers operating in India and is highly renowned for providing state-of-the-art services to its customers. Exide Life Insurance provides a wide array of life insurance products (term plans, investment plans, etc.) to meet with your diverse financial needs and requirements. The company commenced its operations in 2001 and is currently headquartered in the city of Bengaluru. For the fiscal year 2017-18, Exide Life Insurance reported having earned a total premium income of Rs.2,500 crore while having delivered Rs.60 crore towards Profits.
Exide Life Insurance has an efficient customer service system in place that effectively caters to people’s needs. It provides a horde of services to its customers on its online portal. One of these services is checking your policy status and other details. From checking your Exide Life Insurance policy bond to verifying the policy status, Exide Life Insurance leaves no stone unturned.
Exide Life Insurance: Policy Status Check
It is easy to check the current status of your life insurance policy on the website of Exide Life Insurance. If you are already registered on the portal, you can simply log in using the ‘Customer Login’ option. Thereafter, you will be required to use your credentials (username and password) post which you will be taken to a page displaying your policy status. Herein you can check the status of your policy. In case you have not registered on the portal already, you will be required to do so before you can check the status of your policy.
There are multiple other ways in which you can receive information about your policy. On the website of Exide Life Insurance, when you click on the option ‘customer service’, you are further redirected to a page displaying options known as ‘Twitter Self Service’, ‘Policy Alerts/Notifications’, and ‘SMS Service’.
Twitter Self Service
This is a one of a kind services offered by Exide Life Insurance that policyholders can use to acquire various information and details. By simply tweeting ‘Hi’ or ‘Hello’ on @Exidelifecares and providing one’s date of birth and policy number, one can receive the following services:
- Premium payment renewal
- Update contact details
- Premium payment receipt download
- Policy status check
- Check the due date of the policy
- Details of survival benefit, policy premium, and so on
If you have any doubt or query about your policy, you can easily receive email and SMS alerts and notifications on your phone for the following details:
- The status of policy issuance
- The confirmation of your renewal premium payment receipt
- Outstanding requirements for the issuance of your policy
- Whether or not your policy documents have been dispatched
- SI/ECS debit alert for your account
- Confirmation for the following service requests:
- Change of address
- Mode change
- Nominee change
- Status of loan
- Reinstatement of your policy
To be able to use the SMS service offered by Exide Life Insurance, you will be required to update all your contact details with the insurer. Thereafter, to acquire any information through an SMS alert, you will be required to send an SMS on the number 09880888228. The SMS, moreover, will have to be in a certain format, which has been mentioned below
- To check policy details: Policy
- To check premium details: Premium
There are various options for self-services offered by the company. After visiting the website of Exide Life Insurance, hover over the option called ‘Customer Service’. Therein, you will locate an option called ‘Self-Service’. Upon clicking on this option, you will be required to enter your date of birth, registered contact details, and your policy number. Thereafter, an OTP will be generated on your registered mobile number. Once you enter the OTP and submit, you will be able to access any information.