How to Check Aviva Life Insurance Policy status and Details
To conveniently check the status of your Aviva life insurance policy, visit the official website and provide necessary details like policy number, date of birth, and name.
Steps to be followed by registered users
If you are already a registered user, the process is quite simple. You may simply visit the company website and enter your official details. Once these details are entered, you may log in to your account and check the status of your policy. The step-by-step instructions for this process are listed as follows: -
- Visit the official website of Aviva Life at https://online.avivaindia.com/econnect/
- A one-time password (OTP) will be sent to either your mobile number or the email ID based on the option chosen by you. Enter OTP to log in.
- Once you have logged in, you can view the status of your policy and keep yourself updated.
Creating a new account
This step is for new customers who have just purchased a policy with Aviva Life. If you are new customers, you must create an account on the customer portal and register your policy. You may register your policy using the following simple steps:
- Visit the official website of Aviva Life at https://online.avivaindia.com/econnect/
- The registration window will open, and you will be asked to enter your personal details. On the right-hand side of the page, click on ‘New User? Register’.
- Enter your email ID or mobile number, followed by your date of birth, and the code given. Click on ‘Submit’.
- When you click on submit, you will be able to create a new account for your policy.
Through chatbot
If you are finding it difficult to navigate the website, you may use the help of the chatbot available on the company website. On the bottom left corner of the page, you can find the chatbot ‘alisha’. Click on this button to open the chat window. Here, enter your name and click on ‘get started’. In the chat window, type in the query for which you need to know the answer. For instance, typing ‘policy status’ will provide you with different tasks you may wish to do. Following this, click on ‘manage policy’. You will be provided with the link where you can enter your policy details and know the status.
Through Aviva Life Customer Service
Aviva Life operates an efficient customer service to helps its customers. You may use this service to know the status of your policy. You can contact the company’s toll-free number 1800-103-7766 or write an email to customerservices@avivaindia.com. When you contact the customer service number, keep your policy details with you to provide them instantly. The customer service agent will search your policy details and provide a status of your policy instantly. When you write to the number, write your query clearly to help them understand it properly. For email queries, give the company at least a few hours to get back to you.
Other methods of tracking your policy status
If you are not able to use any of the above-mentioned ways for some reason, you may use the methods listed below to track the status of your Aviva Life Insurance policy:
FAQs on How to check Aviva Life Insurance status
- How frequently should I check my policy status?
You can check your policy status whenever you feel the need, such as when you want to review your coverage, check premium payment status, or monitor any changes to your policy.
- What information is available in the policy status section?
The policy status section typically provides details on premium payments, policy maturity, coverage details, and any riders or additional benefits associated with your Aviva Life Insurance policy.
- What details do I need to check my policy status online?
To check your policy status online, you typically need details such as your policy number, date of birth, and other relevant information as per the insurer's requirements.
- Can I check the status of my Aviva Life Insurance policy through a mobile app?
Aviva may have a mobile app that allows policyholders to check their policy status. Download the official Aviva app, log in with your credentials, and explore the policy status section.
- Is there a specific time frame to check the policy status online?
Aviva's online services for policy status are typically available 24/7. You can check your policy status at any time that is convenient for you
- Can I check the policy status if I am not registered on the Aviva website?
Some basic policy information may be available without registration, but for detailed status, it's advisable to register on the Aviva website and log in to your account.
- Is it possible for me to get a printed copy of my insurance status?
Yes, you can get in touch with Aviva's customer support to seek a hard copy statement of your policy status. They will explain the procedure and any related costs to you.
- For inquiries on the status of policies, how long does it take to receive a response?
Aviva strives to offer rapid support. Your insurance status inquiries will be answered in a fair amount of time, while the precise amount of time will depend on the specifics of your question.
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