Birla Sun Life Insurance Policy Status & Details

• Visit the official website of Aditya Birla Sun Life at https://lifeinsurance.adityabirlacapital.com/ 

• On the homepage, you can find the login button at the top right corner of the page. 

• Once you click on the button, a new page will open for you to enter the login details. 

• Enter your login credentials and find the details about your policy. 

• The status of your policy can be accessed through your login account. 

If you are not registered on the site

After you purchase a policy from Aditya Birla Sun Life, you can open a new account on the company’s official website and register your life insurance policy. Once the policy is registered, you can access it whenever you want and check its status. The step-by-step instructions for opening a new account are listed as follows:

• Visit the official website of Aditya Birla Sun Life at https://lifeinsurance.adityabirlacapital.com/

• On the homepage, you can find the login button at the top right corner of the page.

• Once you click on the button, a new page will open for you to enter the login details.

• On this page, click on ‘register’.

• On this page, enter your preferred username, password, policy number or application number, and date of birth.

• After registering your policy, you can access the account whenever you want.

Alternative Method

The alternative method to check the status of your policy is given below:

• Click on the link https://lifeinsurance.adityabirlacapital.com/insurance-policy-tracker.aspx.

• Enter details such as your application number/policy number, followed by your date of birth, and mobile number.

• Click on ‘Submit’. You will be able to check the status of your life insurance policy.

Check Aditya Birla Policy Status via Chatbot

The official website of the company has an interactive chatbot to help customers with their specific queries. This chatbot can be accessed using the following ways:

• On the homepage of the website, you can find the chatbot ‘Disha Helps’ on the bottom left corner of the page.

• Once you click on it, the chat window will open.

• You can type your specific message and get a response from the chatbot.

• If you wish you track your policy status, you can type that in as a query and enter your 9-digit policy number.

• Once you have entered these details, the chatbot will guide you in the right direction where you can find the necessary information about the policy.

Other methods of tracking policy status

If you are not able to use any of the above-mentioned methods for tracking your policy status, you may use the following methods to know the status of your policy:

• You can call the company’s customer service department and request them to provide an update on your policy status. When you call the customer service, it is better to keep the policy number ready with you. You may reach Aditya Birla Sun Life customer care on 1800 270 7000 (toll free). If you are calling from outside the country, you can contact the insurer at +918045860777 +91 22 66917777. Customer service executives are available between 10:00 a.m. and 07:00 p.m. on all seven days.

• The company’s customer service department can also be reached through email. You may reach out to them through the email ID - care.lifeinsurance@adityabirlacapital.com. When you are writing the email, you need to mention your policy number and ask your query in a clear and detailed manner. The customer service team will respond to your query within a reasonable time. If you are an NRI, then you can send a mail to the email ID absli.nrihelpdesk@adityabirlacapital.com.
• You may also get the policy details by sending an SMS to the company. To know the status of your policy, you may send an SMS to the number 567679 with the message POLICYDETAILS. You may also use the SMS service for other details like policy fund value, premium allocation, NAV, etc.

• Make a missed call to +91 7676690033 or send an SMS to 567679 with the code "OPTIN" from your registered mobile number to register. Proceed and save +91 8828800040 as 'ABSLI Contact'. Say ‘Hi’ on WhatsApp to get started.

• While this is no longer the most commonly used mode of status tracking, you may still visit the company’s branch office and seek an update on your policy status. You may locate the nearest branch office using the button labelled ‘locator’ available on the homepage. You may enter your state, city, and locality to find the nearest branch available. When you visit the branch office, make sure that you carry the policy details with you.

Conclusion

Knowing the status of a life insurance policy helps policyholders in many different ways. If the renewal date is near, they can plan their finances accordingly and allocate adequate funds for renewal premiums. If you are having an investment plan, you may use the policy status to know the maturity calendar of your cover and plan your investment goals accordingly. If you have multiple policies with Aditya Birla Sun Life, you may add all these covers within the same account and check the status of these accounts whenever you want.