Tata AIA Life Insurance Company Ltd., also known as Tata AIA, was formed following a joint venture between Tata Sons Ltd. and the AIA Group Ltd. Founded with the objective to provide the best insurance solutions, Tata AIA life insurance has become one of the most respected and popular brands in the insurance industry, catering to millions of customers. A very large part of its popularity and reliability lies in the swift and efficient customer service that the insurer provides to its customers via a range of channels.
Tata AIA Life Insurance - Customer Care Toll Free Number:
- Customers within India who wish register any complaint/grievance or query regarding their Tata AIA Life policy, with to inform the insurer about a claim that has arisen, or simply want to find out about life insurance products being offered by Tata AIA Life, can contact the customer service team. The helpline number is 1-860-266-9966 and will be reachable from Monday to Saturday, from 9:00 AM to 9:00 PM.
- NRI customers who want to register a complaint/query regarding their Tata AIA Life policy, or wish to enquire about other Tata AIA Life products, can do so by calling the on the designated helpline number. The number is +91-80-6760-3700 and will be reachable from Monday to Saturday, 9:00 AM to 9:00 PM, IST.
Tata AIA Life Insurance - Customer Care Email
- NRI Customers - Tata AIA has dedicated a special team of customer support members who cater to NRI customers. In addition to the helpline number mentioned above, NRI customers can also get in touch with the customer service team at Tata AIA Life via email. The email address for NRI customers is firstname.lastname@example.org.
- Claim Intimation – Customers who wish to make any claim related enquiry or intimate the insurer about a claim can also do so by sending an email to the company’s customer care team. Claim related queries can be emailed to email@example.com.
Tata AIA Life Insurance Customer Care - SMS Service
Customers who wish to know more about products being offered by Tata AIA Life, can also make enquiries via SMS by sending a predefined message to a designated number. To know more about policies by Tata AIA Life, SMS ‘SERVICE’ to 58888. Allow 1 business day to receive a response.
Customers can carry out a number of service related requests using the SMS service. Some of the requests that can be carried out via SMS are mobile number registration, find out NAV & fund value, get policy information, update your email ID, get your premium certificate sent to your email ID, get your renewal premium receipt, get a unit statement, get helpline shortcodes, get your User ID, and more.
Tata AIA Life Insurance Eazy Connect – Chatbot Service
For ease of access, Tata AIA Life has also set up an automated chatbot service called Eazy Connect. This service is available via multiple social media platforms such as Facebook, Twitter, WhatsApp, and WebChat. For those who wish to send in enquiries via WhatsApp, can do so by sending their message to 704-511-8888. This service is available from Monday to Saturday, from 9:00 AM to 9:00 PM.
Tata AIA Life Insurance Customer Support at Branch:
In addition to the aforementioned online customer support channels, customers can also walk into any Tata AIA branch located near to them, in order to register their grievance/complaint, find out about Tata AIA Life products, or even share their feedback. Branch representatives will be glad to assist you with whatever help you may require.
Tata AIA Life Insurance Customer Care - Write To Us
Existing Tata AIA customers who want to contact the customer care team can also do so by filling up a form on the insurer’s website itself. To do this, they must visit the Tata AIA Life website and navigate to the ‘Contact Us’ section. Once there, they must click on ‘Write To Us’ which will display a brief form. Here, you will be asked to provide some information such as your name, your policy number, policy sum assured, your date of birth, mobile number, email ID, and the subject of your message. In the box labelled ‘Description’, you can provide the details of your query/complaint, review the same and finally click on Submit.
Tata AIA Life Insurance Registered Office Address:
Customers who wish to get in touch with the customer service team can also write to the insurer on their registered office address, which is:
Tata AIA Life Insurance Company Limited
B-Wing, 9th Floor, I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane (West) – 400 607