SBI Life Insurance Customer Care

SBI Life Insurance operates a highly effective customer care team to help customers who require any kind of assistance with their policies. The customer service team can be reached in multiple ways to help you with any queries you may have.

One of the leading life insurance companies in India, SBI Life Insurance, offers a range of comprehensive life insurance and pension solutions, and maintains high levels of customer service and operational efficiency. If you are looking for any assistance from the SBI Life customer service team, here are the ways you can do the same:

SBI Life Toll Free Customer Care Number:

You may get on-call assistance from SBI Life by calling them on 1800 267 9090 between 9 a.m. to 9 p.m. every day. You may ask your concerns, enquire about their products or give your feedback and the customer care executives will happily address your concerns.

SBI Customer Care Email Address:

If you have a query or a concern that you need the assistance with, you may send an email at stating your concern, and the customer service team will get back to you with the relevant information.

SBI Life Customer Care - SMS Service:

With the Quick SMS Service offered by SBI Life, you can receive all the relevant information and policy updates without any time or place constraints. This facility can be availed by sending the relevant SMS code to 56161 or 9250001848 from your registered mobile number. The service will however attract normal SMS charges as applicable by your network provider.

  • To check the status of your policy, type POLSTATUS {space} ‘Policy Number’ and send it to 56161 or 9250001848.
  • To know dispatch details of your policy, type NEWPOL {space} ‘Policy Number’ and send.
  • For information related to premium, type RENDET {space} ‘Policy Number’ and send.
  • To know the latest policy value or fund value, type FV {space} ‘Policy Number’ and send.
  • To get information on Fund Switch Transaction, type SWTR {space} ‘Policy Number’ and send.
  • To register or update your email address, type MYEMAIL {space} ‘Policy Number’ {space} New Email id and send.
  • To update your PAN Number, type PAN {space} ‘Policy Number’ {space} ‘PAN number’ and send.

SBI Life Missed Call Service

  • To get your Premium Paid Certificate, you can give a missed call on 022-27599904
  • To know your Fund Value, you can give a missed call on 022-27599901

SBI Life Customer Care - Request A Call Back:

You can request a call back from an SBI Life customer care executive and get your queries answered. All you have to do is click ‘Request A Call Back’ call to action button and fill up all the needed details such as your name, email address, nature of the query, mobile number and more and submit the request.

SBI Life Customer Care - Online Chat:

You can find the ‘Online Chat’ option on the ‘Contact Us’ page of the official SBI Life website. The link will direct you to a page where you can fill in the required details and submit your request. You will be able to chat with a customer care executive and discuss your concerns.

SBI Life Insurance Corporate Office Address:


M.V. road & western express highway junction,

Andheri (East), Mumbai - 400 069

Corporate office telephone number: 022-6191 0000

SBI Life Insurance Customer Care - Feedback:

If you wish to raise a complaint or share your feedback, you can visit the ‘Feedback’ page of the official SBI Life website and submit the same through the applicable channels mentioned on the page.

SBI Life Insurance Customer Care - Raising a Complaint:

If you are dissatisfied with the response from customer service executives, you can escalate the matter with the Grievance Redressal Officer or the Head – Escalate to Chief – Client Relationship. Besides submitting your complaint online, you can choose the below-mentioned channels based on the severity of the matter.

  • Level 1 - Raise your complaint with the Regional Director at the nearest customer service facility of SBI Life Insurance.
  • Level 2 - You may raise your complaint with the Head – Escalate to Chief – Client Relationship by post to the following address:

Regional service desk:

SBI Life Insurance Company Limited

Central Processing Centre

7th Level (D Wing) & 8th Level, Seawoods Grand Central Tower 2, Plot No R-1, Sector - 40,

Seawoods,Nerul Node,

Navi Mumbai-400 706

  • Level 3 - If you are not satisfied with the level 1 and level 2 redressal platforms, you may approach the Insurance Ombudsman Offices. You may visit the ombudsman offices or send them a mail. You can locate the ombudsman offices on the Feedback page of the SBI Life website.

SBI Life Insurance Customer Care - Submitting Feedback:

Other than the online feedback submission, you can also submit your feedback by few other channels:

  • By Post -

Client Relationship SBI Life Insurance Company Limited Central Processing Centre 7th Level (D Wing) & 8th Level,

Seawoods Grand Central Tower 2, Plot No R-1, Sector - 40, Seawoods, Nerul Node, Navi Mumbai-400 706

  • By Email - Drop an email at
  • By Visiting our Nearest SBI Life Branch
  • By Calling On The Toll Free Number

1800 267 9090 (Service active between 9:00 a.m. to 9:00 p.m. every day)

FAQs on SBI Life Insurance Customer Care

  1. What is the customer care number of SBI Life Insurance?
  2. You can contact SBI Life Insurance on 1800 267 9090 or send an email at

  3. How can I check my policy status?
  4. To check your policy status, type POLSTATUS <> (Policy Number) and send it to 56161 or 9250001848.

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