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Kotak Life Insurance Customer Care

Kotak Life Insurance customers can contact the customer care unit of the insurer to raise a claim, lodge a complaint or for any doubt via the given toll-free numbers, Email ID, the call back service or write a letter to the registered office.
 4.0 / 5.0   by 236 users
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Plan Benefits

Payment Options

Policy Coverage

Customer Service

Established 17 years back, Kotak Life Insurance (Kotak Mahindra Old Mutual Life Insurance Ltd.) has been and continues to be one of the most popular and renowned life insurance provider in India. Kotak Life was established following a joint venture between the India-based Kotak Mahindra Group and the South Africa-based Old Mutual Group. Currently, Kotak Life has a strong presence across India, with offices in over 160 towns and cities. While they do emphasize on providing quality life insurance solutions to their customers, Kotak Life also puts great emphasis on providing dedicated and efficient customer service.

Kotak Life Insurance Toll Free Numbers:

For the benefit of all new and existing customers who wish to find out about Kotak Life policies, or want to register a query, complaint or grievance regarding their policy, Kotak life insurance has set up a dedicated helpline. Customers can call on this toll free helpline number to get in touch with a customer service representative and resolve their issue. The toll free helpline number is 1800-209-8800 and will be reachable from 8:00 AM to 10:00 PM.

Kotak Life Insurance Customer Care – Email ID

Customers can also get in touch with the customer service team at Kotak Life via email to get answers to their queries or get their grievances or complaints registered. The email address at which customer care can be contacted is clientservicedesk@kotak.com.

Kotak Life Insurance Customer Care – Get A Call Back Service

If you would like to get in touch with the customer care team, you can also request them to call you back on your registered number. To avail this service, customers can visit the Kotak Life website. On the right-side panel, you will find a box labelled ‘Get a call’. When you click on it, you will be asked to provide your name, your mobile number and your registered email address. Submit the information and the customer service will contact you shortly.

Kotak Life Insurance customer Care – Branch Locator

One of the easiest way to get in touch with the customer care staff at Kotak Life is at the branch itself. You can visit any nearby Kotak Life branch and get in touch with the customer service personnel at the branch itself who will be glad to assist you with whatever query or complaint you may have. You can easily locate the nearest Kotak Life branch near you by going to the ‘Contact Us’ section on the Kotak Life website and enter your state and city or pin code in the ‘Visit Our Branch’ section. Based on your information, the website will locate the closest Kotak Life branch around you.

Kotak Life Insurance Registered Office:

If you wish to get in touch with the customer care staff at Kotak Life, you can also write to them by post. The registered office address where you can send your communication to is:

Kotak Mahindra Old Mutual Life insurance Ltd.

2nd Floor, Plot # C- 12, G- Block, BKC, Bandra (E), Mumbai - 400051. 

Kotak Life Insurance Customer Care Reviews

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  • Kotak Life Life Insurance
    "Very Good Service"
    0.5 4.0/5 "Great!"
    I had taken this insurance policy almost five years back and i had been paying the premium every month. The premium amount with them was around 5000 and the payment method has been simple. Their customer support has been responsive as well and was helpful at times.
    Was this review helpful? 0
    , faridabad
    Reviewed on Dec 18, 2018
  • Kotak Life Life Insurance
    "Best insurance"
    0.5 5.0/5 "Blown Away!"
    I have taken this policy for totally for 20 years, i will pay the premium for 10 years and then they will give some amount yearly to my account by the bank from 11th year onward, after completion of 20th year which is maturity period will get some lump some amount.
    Was this review helpful? 0
    , chennai
    Reviewed on Dec 15, 2018
  • Kotak Life Life Insurance
    "Always with you"
    0.5 4.0/5 "Great!"
    Its quite reliable and trust worthy, the premium that I pay around Rs. 3.5 lakhs for the tenure of 10 years, finally I get some Rs.70 lakhs with life coverage and tax benefits. Payment mode is good, I gave pay cash , online, cheque, credit card.
    Was this review helpful? 0
    , chennai
    Reviewed on Dec 05, 2018
  • Kotak Life Life Insurance
    "Fullfill all your requirements"
    0.5 4.0/5 "Great!"
    My endowment policy was taken with Kotak Mahindra life insurance. The policy benefits are good. If i speak about the payment options, they don't have tie up with paytm payment service. They have not enrolled the tie up with e-commerce website. I had a one interaction with their customer care people. The agent was very good knowledgeable and i never come cross good service from the insurance company. They used to ask lots of security question before providing to the details. Total tenure period of the policy is 12 years. I have to make the payment till maturity.
    Was this review helpful? 0
    , new delhi
    Reviewed on Dec 02, 2018
  • Kotak Life Life Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have been using life insurance with KOTAK mahindra ,they have charged me premium up to 25,000 it is nominal for me and this insurance is good for family, and after 5-10 years, i can claim my insurance, the premium amount use to get auto debited but one thing was disappointing , i had no idea about ECS that it is directly use to get deducted from my account.
    Was this review helpful? 1
    , mumbai
    Reviewed on Nov 29, 2018
  • Kotak Life Life Insurance
    "Excellent policy"
    0.5 4.0/5 "Great!"
    There is a market linked policy with Kotak. The customer care representative came to my policy and explained me about the policy details. There is a separate relationship managers for my policies alone. I have taken this policy 1.5 years back. I cannot able to see the growth for 2 years after 2 years only i will identify the growth. They have given me a 5 years tenure plan. I have paid the premium amount of Rs. 10 K every month.
    Was this review helpful? 1
    , faridabad
    Reviewed on Nov 22, 2018
  • Kotak Life Life Insurance
    "Excellent policy"
    0.5 4.0/5 "Great!"
    I have taken my term insurance policy from Kotak Mahindra. I purchased this policy 9 years back. I pay the premium of Rs. 7K in a year. I have selected annual payment mode. The coverage amount is 30 lakhs and i have to pay the premium for 25 years. This is tax benefits policy. Since the follow up and updates to the customer is very prompt this is the reason i have selected policy from Kotak.
    Was this review helpful? 0
    , faridabad
    Reviewed on Nov 22, 2018
  • Kotak Life Life Insurance
    "Recommendbale term life"
    0.5 5.0/5 "Blown Away!"
    Its one of the best policy with Kotak Mahindra on my term plan, it has low cost with better benefits. For any incident they are providing life cover and they have good claim settlement and renewal. Premium I used to pay around Rs. 12,500 it has term of 24 years for 1 crore coverage.
    Was this review helpful? 0
    , bangalore
    Reviewed on Nov 17, 2018
  • Kotak Life Life Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have been holding my life insurance with Kotak mahindra , there service is up to the mark ,premium per year they have charge me is nominal,i do my payment by both online as well as offline mode and till now i did not face any issues with KOTAK till date.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Nov 01, 2018
  • Kotak Life Life Insurance
    "Average Service"
    0.5 3.0/5 "Satisfactory"
    I've a life insurance policy with the Kotak, I am paying a premium of 11000 , they need to work on their promises while purchasing the policy. I am just paying the premium with out any benefits or a proper support. When it comes to serving customers they're all hesitant.
    Was this review helpful? 2
    , hyderabad
    Reviewed on Sep 15, 2018
  • Kotak Life Life Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have my life insured with Kotak Mahindra from last 1 year and it is a long term policy. The tenure period for this policy is 15 years. I pay my premium once in a year by cash and i am convenient with the payment options. I am happy with the returns and benefits of this policy.
    Was this review helpful? 0
    , chennai
    Reviewed on Jul 23, 2018
  • Kotak Life Life Insurance
    "It gives you a really good maturity amount. "
    0.5 5.0/5 "Blown Away!"
    I have purchased this policy a week ago. The policy is good and the maturity amount is good. The plans and benefits of the policy is good. I have not call their customer care services. The documentation process was very good. First i have to pay the whole amount, from the 2nd year, i can pay the premium amount every month. The amount will be auto deducted from my account if i choose the Every month premium payment. I'm happy about the sum assured amount.
    Was this review helpful? 0
    , ahmedabad
    Reviewed on Jul 23, 2018
  • Kotak Life Life Insurance
    "Good Service"
    0.5 5.0/5 "Blown Away!"
    I've a life insurance policy with the Kotak and I am paying a premium of 13000 per year. It has been a hassle free experience so far. Considering the policy features I haven't faced any issues with their services so far.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jul 12, 2018
  • Kotak Life Life Insurance
    "Good Service"
    0.5 5.0/5 "Blown Away!"
    I've a life insurance policy with the Kotak, it also offers accidental benefits , I pay a premium of 42000 per year. After certain interval they will be applying a bonus amount which is good. Overall I never had any issues with their services so far and I make premium payments online. .
    Was this review helpful? 0
    , bangalore
    Reviewed on Jun 18, 2018
  • Kotak Life Life Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have a life insurance with Kotak Life from last 2 years and it is a long term policy. I am happy with the returns and tax benefits of this policy. I pay my premium once in 3 months and i am convenient with the payment options. The maturity period for this policy is 10 years.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jun 14, 2018
  • Kotak Life Life Insurance
    "Good policy to use"
    0.5 5.0/5 "Blown Away!"
    I am having the Life insurance policy with the KOTAK MAHINDRA OLD MUTUAL LIFE INSURANCE company. I got this policy around 14years ago. This policy has the tenure of 20years. I pay the premium amount of Rs,2500 every year once. The plan benefits and the coverage is good with this policy and i am satisfied using it .
    Was this review helpful? 2
    , hyderabad
    Reviewed on Jun 13, 2018
  • Kotak Life Life Insurance
    "Good Service"
    0.5 3.5/5 "Pretty good"
    I've been using the life insurance policy from Kotak Mahindra . I pay a premium of 70000 per annum. The main objective of this policy is to save on taxes. I never had any issues with their services. Overall it has been a good experience.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jun 07, 2018
  • Kotak Life Life Insurance
    "Good"
    0.5 4.0/5 "Great!"
    Kotak Mahindra Life Insurance service is good. I have one policy with Kotak Mahindra for the tenure period is for 15 years. The online portal is good with Kotak Mahindra Life Insurance service. The payments will be deducted through Ecs. It was a good experience with Kotak Mahindra Life Insurance service.
    Was this review helpful? 0
    , mumbai
    Reviewed on Apr 23, 2018
  • Kotak Life Life Insurance
    "Good"
    0.5 4.0/5 "Great!"
    Kotak Mahindra Life Insurance service is good. I have one policy with Kotak Mahindra for the tenure period is for 15 years. The online portal is good with Kotak Mahindra Life Insurance service. The payments will be deducted through Ecs. It was a good experience with Kotak Mahindra Life Insurance service.
    Was this review helpful? 0
    , mumbai
    Reviewed on Apr 23, 2018
  • Kotak Life Life Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I have taken a term insurance with Kotak Life since 2011, it is a long term policy with the tenure period of 25 years. I pay a premium of Rs 12000 every year through net banking and i am convenient with the payment options. I have a health coverage of Rs 35 lakhs and accidental coverage of Rs 50 lakhs in this policy.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Apr 18, 2018
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