Established in 2008, IDBI Federal is one of India’s fastest growing life insurance company that was formed following a 3-way partnership between IDBI Bank, Federal Bank, and Ageas. IDBI Bank is an Indian development bank, whereas Federal Bank is one of India’s topmost private sector bank. Ageas is a Europe-based major multinational insurance services provider. IDBI Federal operate with the help of an extensive branch network consisting of 2900 branches which are spread across India. The insurer provides a variety of insurance solutions such as protection plans, wealth management, and retirement plans to individuals and corporate clients.
IDBI Federal Life Insurance Toll Free Numbers:
Customer service is an important part of the bouquet of services which IDBI Federal Life Insurance provides its customers. To this effect, the insurer has set up various channels via which customers can get in touch with the support team at the company to get their queries and complaints resolved. There is are 2 helpline numbers which have been set up, one for enquiring about online products, and the other for customer service related requests. The numbers are 1800 209 0502 (For customer service), and 1800 102 6166 (for online products).
IDBI Federal Life Insurance Customer Care – Email ID
Customers can also reach out to the customer support team at IDBI Federal via email for resolution of any queries or complaints regarding their policy or application. The email id at which customer support can be contacted is email@example.com. After you have sent your mail, please allow 24hrs to 48hrs for the customer care to respond.
IDBI Federal Life Insurance Customer Care – Complaint Resolution
If you have a complaint regarding either your policy or the application process, you can contact the customer support team at IDBI Federal via any of the two aforementioned channels. You will receive an acknowledgement of the receipt of your complaint from the concerned team within 3 business days. Your complaint shall be resolved in a period of under 2 weeks, starting from the date of receipt of the complaint.
However, if you are not satisfied with the response you have received for your complaint, you can escalate the matter further by writing to Ms. Reema Bhasker, Chief Manager, Customer and Sales Support (Reema.Bhasker@idbifederal.com), or Ms. Elizabeth Taylor, Sr. Manager, IGMS & Complaints (Elizabeth.Taylor@idbifederal.com). You may also contact them by writing by post at the registered office address mentioned in the following section.
In the rare event that your complaint has still not been satisfactorily resolved by contacting Chief Manager, Customer and Sales Support, or Sr. Manager, IGMS & Complaints, you may further escalate the issue to Mr. Rajesh Ajgaonkar, Grievance Redressal Officer, IDBI Federal. You may reach out to him via email at firstname.lastname@example.org.
IDBI Federal Life Insurance Registered Office:
You can get in touch with the customer support staff at IDBI Federal by writing to them at the registered office address. The office address is:
IDBI Federal Life Insurance Co. Ltd.
22nd Floor, A Wing, Marathon Futurex,
N. M. Joshi Marg, Lower Parel (East),
Mumbai 400013, India