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  • IDBI Federal Life Insurance Customer Care

     4.0 / 5.0   by 31 users
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    Plan Benefits

    Payment Options

    Policy Coverage

    Customer Service

    Established in 2008, IDBI Federal is one of India’s fastest growing life insurance company that was formed following a 3-way partnership between IDBI Bank, Federal Bank, and Ageas. IDBI Bank is an Indian development bank, whereas Federal Bank is one of India’s topmost private sector bank. Ageas is a Europe-based major multinational insurance services provider. IDBI Federal operate with the help of an extensive branch network consisting of 2900 branches which are spread across India. The insurer provides a variety of insurance solutions such as protection plans, wealth management, and retirement plans to individuals and corporate clients.

    IDBI Federal Life Insurance Toll Free Numbers:

    Customer service is an important part of the bouquet of services which IDBI Federal Life Insurance provides its customers. To this effect, the insurer has set up various channels via which customers can get in touch with the support team at the company to get their queries and complaints resolved. There is are 2 helpline numbers which have been set up, one for enquiring about online products, and the other for customer service related requests. The numbers are 1800 209 0502 (For customer service), and 1800 102 6166 (for online products).

    IDBI Federal Life Insurance Customer Care – Email ID

    Customers can also reach out to the customer support team at IDBI Federal via email for resolution of any queries or complaints regarding their policy or application. The email id at which customer support can be contacted is support@idbifederal.com. After you have sent your mail, please allow 24hrs to 48hrs for the customer care to respond.

    IDBI Federal Life Insurance Customer Care – Complaint Resolution

    If you have a complaint regarding either your policy or the application process, you can contact the customer support team at IDBI Federal via any of the two aforementioned channels. You will receive an acknowledgement of the receipt of your complaint from the concerned team within 3 business days. Your complaint shall be resolved in a period of under 2 weeks, starting from the date of receipt of the complaint.

    However, if you are not satisfied with the response you have received for your complaint, you can escalate the matter further by writing to Ms. Reema Bhasker, Chief Manager, Customer and Sales Support (Reema.Bhasker@idbifederal.com), or Ms. Elizabeth Taylor, Sr. Manager, IGMS & Complaints (Elizabeth.Taylor@idbifederal.com). You may also contact them by writing by post at the registered office address mentioned in the following section.

    In the rare event that your complaint has still not been satisfactorily resolved by contacting Chief Manager, Customer and Sales Support, or Sr. Manager, IGMS & Complaints, you may further escalate the issue to Mr. Rajesh Ajgaonkar, Grievance Redressal Officer, IDBI Federal. You may reach out to him via email at grievance@idbifederal.com.

    IDBI Federal Life Insurance Registered Office:

    You can get in touch with the customer support staff at IDBI Federal by writing to them at the registered office address. The office address is:

    IDBI Federal Life Insurance Co. Ltd.

    22nd Floor, A Wing, Marathon Futurex,

    N. M. Joshi Marg, Lower Parel (East),

    Mumbai 400013, India

    This Insurance Company has not partnered with BankBazaar.com. For more details, please visit its website/branch office. The trademarks, logos and other subject matters of intellectual property belong to their respective owners.

    IDBI Federal Life Insurance Customer Care Reviews

  • Page 1 of 2 1 2
    • IDBI Federal Life Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      I hold a life insurance policy with IDBI federal life insurance from last 1.5 years and it is a long term policy. The tenure of this insurance policy is 22 years and i pay my premium every month through ECS. Payment options are convenient for me and the coverage value is good in this insurance.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 16, 2018
    • IDBI Federal Life Insurance
      "Protection for my house and me"
      0.5 5.0/5 "Blown Away!"
      Based on home loan, Bank gave me life insurance from IDBI Federal. Which protect me and home, my monthly premium is around Rs. 1200 it has the tenure of 30 years, if some thing happens to me, I will not be paying the amount. Hence they take from the insurance company. It has home protection as well, if some thing happens to the building in term of earth quake, natural calamities, third party damage its covers my home.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 06, 2018
    • IDBI Federal Life Insurance
      "Good service"
      0.5 4.0/5 "Great!"
      I don't have much experience regarding the service of IDBI for my home loan service because I have not interacted much with them the documents part was fine there was no good offers the customer service is good the payments where through online it was totally a good service from IDBI for my life insurance service.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 01, 2017
    • IDBI Federal Life Insurance
      "Good policy"
      0.5 4.0/5 "Great!"
      I hold a life insurance policy with IDBI federal for past 4 years. This policy has the tenure of 18years. The customer support is good with IDBI. I pay the premium of Rs,2000 every year. The plan benefits and the coverage is good with this policy. I pay the premium through online.
      Was this review helpful? 0
      , pune
      Reviewed on Oct 11, 2017
    • IDBI Federal Life Insurance
      "Good protection for family"
      0.5 4.0/5 "Great!"
      Quarterly I am paying the premium around Rs.5240, it has the tenure of 25 years. After that I wont get any return, my nominees will get the reimbursement around Rs.1 Crore for natural death, if accidental death will get around Rs.1.85 crore.
      Was this review helpful? 1
      , pune
      Reviewed on Jun 23, 2017
    • IDBI Federal Life Insurance
      "Good for all individual"
      0.5 4.0/5 "Great!"
      I am making the premium of Rs.10,000 on annual basis, it has the tenure of 30 years, its completely death risk policy. My dependent will get the reimbursement of Rs.1.4 crores + accidental benefits Rs.50 lakhs, I make the online payment by IDBI netbanking its great.
      Was this review helpful? 1
      , mumbai
      Reviewed on Jun 19, 2017
    • IDBI Federal Life Insurance
      "Have purchased an Insurance but ....."
      0.5 2.5/5 "Just OK"
      Service is very bad and they do not even call back to address your query and also do not tell you the status of it.It would be better if they are really serious to give better service to customers .It looks like firms are only interested in getting the business and afterwards forget them.
      Was this review helpful? 1
      , bangalore
      Reviewed on May 31, 2017
    • IDBI Federal Life Insurance
      "Good"
      0.5 5.0/5 "Blown Away!"
      I am having life insurance policy with the IDBI federal insurance company and the premium is lesser one with them and the coverage is more. Services are good one with them and the term is around thirty years of time, and the coverage is for one crore Rupees.
      Was this review helpful? 1
      , ahmednagar
      Reviewed on May 23, 2017
    • IDBI Federal Life Insurance
      "Good for individual and needy"
      0.5 3.0/5 "Satisfactory"
      I have life insurance with IDBI federal for about 25 years. The policy has completed and I got the money back as well. The tenure is 25 years for this policy. The policy coverage need to be improved in future. According to me every individual good to have the life insurance for safety purpose not for for the investment purposes.
      Was this review helpful? 0
      , bhopal
      Reviewed on Apr 05, 2017
    • IDBI Federal Life Insurance
      "Scope for improvement"
      0.5 2.0/5 "Expected more"
      IDBI federal life insurance policy is not really working good becuase they do not have good network connectivity for branches to resolve the customer queries. I have taken the ULIP based product with them and they used to deduct around 20% of the charges while in paper it used to get mentioned as 6% of the charges. Customer service is not really good with them as of now.
      Was this review helpful? 0
      , new delhi
      Reviewed on Feb 06, 2017
    • IDBI Federal Life Insurance
      "It is a good accidental policy"
      0.5 4.0/5 "Great!"
      IDBI term insurance is really good,. The premium what I pay its a one time payment of rs 4000 and the coverage amount is 50 lakhs. I am supposed to pay 4k on an annual basis and this was offered for a period of 25 years.
      Was this review helpful? 1
      , kolkata
      Reviewed on Nov 17, 2016
    • IDBI Federal Life Insurance
      "IDBI FEDERAL SAVINGS INSURANCE PLAN- FRAUD "
      0.5 0.5/5 "Unacceptable"
      I have a life insurance policy with IDBI Federal insurance company and which is 100% fraud policy... Never take this policy in your life. If you want to lose your money you can take this policy. Agent has told some stories that you can surrender any time, you can get full amount with interest. etc IDBI Federal is a fraud
      Was this review helpful? 1
      , hyderabad
      Reviewed on Aug 26, 2016
    • IDBI Federal Life Insurance
      "Fabulous"
      0.5 5.0/5 "Blown Away!"
      I have life insurance policy with IDBI federal insurance company and the coverage value is around 50 lakh Rupees. Plan benefits are really good with them and the payment mode is at single shot. Customer service is very good with IDBI federal insurance company.
      Was this review helpful? 0
      , chennai
      Reviewed on Jul 02, 2016
    • IDBI Federal Life Insurance
      "Better policy "
      0.5 4.0/5 "Great!"
      My life insurance is from IDBI federal. My friend who is working in the bank suggested this policy to me. The total tenured period is 15 years and the insurance covers death and accidental benefits. I went with this insurance because of good returns and better coverage.
      Was this review helpful? 0
      , patna
      Reviewed on Jun 07, 2016
    • IDBI Federal Life Insurance
      "Proper intimation made"
      0.5 4.0/5 "Great!"
      I like the service provided by IDBI federal related to the Life Insurance services.They intimate about the policy dates and other intimation related to the Insurance are given through the phone calls.I am having a 10years coverage plan with Federal Insurance.
      Was this review helpful? 0
      , nellore
      Reviewed on May 03, 2016
    • IDBI Federal Life Insurance
      "Happy benefits!"
      0.5 4.0/5 "Great!"
      The IDBI federal Life insurance comes with a lockin period of 5 years. The policy holder will be getting benefit after 5 years and that can be extended up to 10 years to get some extra bonus. Premium payment is made on yearly basis which is pf 49K for a year.
      Was this review helpful? 0
      , kolkata
      Reviewed on Feb 24, 2016
    • IDBI Federal Life Insurance
      "The manger is very supportive..."
      0.5 3.0/5 "Satisfactory"
      Ease of opening the life insurance policy with the IDBI Federal and along with that they also provided RD and PPF account. The relationship manger is very helpful and so I took decision of opening the life insurance. It is a cash back guaranteed plan.
      Was this review helpful? 0
      , belgaum
      Reviewed on Jan 15, 2016
    • IDBI Federal Life Insurance
      "Good Plan "
      0.5 4.0/5 "Great!"
      I have taken life insurance from idbi federal in which we the premium is rs.25,000 yearly once will get the sum assured amount after 20 years. Policy coverage offered is five lakhs .They cover the accidental and natural death. We can make the payment through online , cheque and cash .
      Was this review helpful? 0
      , bangalore
      Reviewed on Jan 11, 2016
    • IDBI Federal Life Insurance
      "Good investment...."
      0.5 4.0/5 "Great!"
      IDBI federal life insurance is nice. From investment point of view its really good. That was taken last 4 years back and the tenure was 10 years. After maturity period I will get 10lakhs and that was for my daughter. I used to make the payment through on line once in a year.
      Was this review helpful? 0
      , pune
      Reviewed on Dec 28, 2015
    • IDBI Federal Life Insurance
      "good plan "
      0.5 4.0/5 "Great!"
      I haven taken life plan for 25 years from idbi federal. In which we have to make the payment for 15 years and after that we will be getting the amount as per our convenient. Within the tenure any unfortunate take place to the insure they cover the whole amount. The ecs option is so not given to the customer choice.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 21, 2015
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