• HDFC Life Insurance Customer Care

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    HDFC Standard Life was formed as a joint venture between Housing Development Finance Corporation Ltd. (HDFC), one of India's most prominent and trusted housing finance provider, and Standard Life Aberdeen PLC, a leading UK-based financial savings & investment services company. The insurer has a widespread presence in over 980 Indian towns and cities and caters to several hundred customers at any given time. Considering this, customer service forms a very important part of the company’s operations. HDFC Standard Life has set up a robust and well connected customer service division which has been specially trained to handle all queries and complaints being faced by the customers at any point of time.

    HDFC Standard Life Customer Care Toll Free Number:

    Customers who wish to get in touch with the customer care call at HDFC standard life for any life insurance related query or complaint, can do so by dialling on the company’s customer service helpline number.

    • New individual / group customers - For new individual and group policy enquiries, customers can get in touch with the customer service team at their helpline number, which is 1800-266-9777. For individual policy enquiries, this number is reachable all days of the week from 10:00 AM to 7:00 PM. For group insurance enquiries, the helpline number is 1800-266-9777 and will be reachable from Monday to Saturday, 10:00 AM to 7:00 PM.
    • Existing HDFC Standard Life policyholders - Existing policyholders can get in touch with the customer care department for any queries, complaints, or issue relating to their policy by dialling 1860-267-9999. The number is reachable from Monday to Saturday, 10:00 Am to 7:00 PM. Users do not need to prefix any country code (+91) before dialling the number.
    • NRIs - Non-resident Indian customers who wish to contact the customer care team for any product related information or policy related query/complaint, HDFC Standard Life has set up a separate helpline number. The number is +91 89166 53100. It can be reached on all days of the week, from 10:00 AM to 7:00 PM. Users do not need to prefix the country code (+91) when dialling on this number.

    HDFC Standard Life Customer Care Email ID:

    For customers who have any query, complaint, or grievance regarding their HDFC Standard Life insurance policy can also get in touch with the customer service department via email.

    • For existing policyholders, the email address to get in touch with the customer care is service@hdfclife.com.
    • NRI customers who may have a query, complaint, or grievance regarding their HDFC Standard Life insurance policy can get in touch with the customer care at nriservice@hdfclife.com.
    • For all queries regarding HDFC Standard Life insurance products, customers can send an email to the customer service team at buyonline@hdfclife.in.

    HDFC Standard Life Customer Care Chat Service:

    HDFC Standard Life has also set up a dedicated online chat service wherein new customers can get in touch with a company representative to find out about suitable products and purchase them, and for existing policyholders to get in touch with the customer service team to have their complaints, queries, and grievances resolved. The online chat option is available on the HDFC Standard website under the ‘Contact Us’ section. Upon selecting this option, they will be immediately connected to a representative from the customer service team who will handle their query or register their complaint.

    HDFC Standard Life Customer Care Missed Call Service:

    HDFC standard Life also offers a missed Call service where customers (individual or policyholder) can give a missed call from their registered mobile number to certain designated numbers and carry out certain service related requests. This service can be availed by individuals and policyholders of HDFC Standard life insurance.

    • To find out the premium amount on a policy, send a missed call to 080 0000 6607.
    • To find out the policy premium amount with the due date for payment, send a missed call to 080 0000 6608.
    • To find out the fund value, give a missed call on 080 0000 6609.

    HDFC Standard Life Customer Care SMS Service:

    For their new individual and NRI customers who wish to know more about HDFC Standard Life insurance products, the insurer has also set up an SMS service to facilitate the same. Customers can simply send a pre-defined SMS message to a designated number and they will get information regarding the various life insurance products on offer. To use this option, please type the message ‘LIFE’ and SMS it to 56161 from your mobile number.

    HDFC Standard Life Customer Care Call Back Facility:

    If you are looking to purchase an HDFC Standard Life insurance policy but cannot get through to the customer service team via the helpline number, you can now request a call back to get the information. For using this option, simply head over to the HDFC standard Life website, and go to the ‘Contact Us’ section. Once there, locate the ‘Have Us Call You’ section, and click on ‘Get A Call Back’. Following this, you will be redirected to a new page where you will be asked to provide your name, contact number, and email ID. Further, you must select the type of plan that you wish to enquire about, from the drop down menu. Next, click on the Captcha box and submit the information. This service is only available between 9:00 AM and 9:00 PM IST.

    HDFC Life Insurance Customer Care Reviews

  • Page 1 of 50 1 2 3 4 5
    • HDFC Life Life Insurance
      "Good"
      0.5 4.0/5 "Great!"
      Hdfc Life Insurance service is good. I have taken one policy with Hdfc Life. The customer support is good with Hdfc Life. Tenure period is for 10 years. The new schemes and offers are good Hdfc Life Insurance service. It was an good experience with Hdfc Life Insurance service.
      Was this review helpful? 0
      , thane
      Reviewed on Apr 25, 2018
    • HDFC Life Life Insurance
      "Average policy to use"
      0.5 3.0/5 "Satisfactory"
      The HDFC life has offered me the Jeevan suraksha life insurance policy. The customer support service is not up to the mark with the HDFC life . They need to given proper response to the customers. The premium has been paid through online, before taking up the Hdfc life insurance policy , we need to check the benefits and the coverage before we go for the policy, the transparency is not seen int the process.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 25, 2018
    • HDFC Life Life Insurance
      "Average policy to use"
      0.5 3.0/5 "Satisfactory"
      Got the HDFC life insurance policy around 5 years ago. This policy has the tenure of 25years. The endowment plan has better plan benefits and the policy coverage . The communication part is not up to the mark with the HDFC life . The promises has not fulfilled with the the hdfc life.. The premium has been paid through online
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 25, 2018
    • HDFC Life Life Insurance
      "Very good policy to use"
      0.5 5.0/5 "Blown Away!"
      I have got the Life insurance policy from the HDFC life and the policy has good plan benefits and better policy coverage. The customer support service is good with the HDFC bank. This policy has the tenure of 8years. I need to pay the premium amount of Rs,5150 to this policy .
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 23, 2018
    • HDFC Life Life Insurance
      "Good "
      0.5 5.0/5 "Blown Away!"
      HDFC bank I have taken Life Insurance policy were the tenure period is for totally 20 years and still now I have payed finishing 12 years and all the payments has been done through online this is good policy to use throughout.Since all the features and the policy benefits is good .
      Was this review helpful? 0
      , kolkata
      Reviewed on Apr 18, 2018
    • HDFC Life Life Insurance
      "Fraud company"
      0.5 0.5/5 "Unacceptable"
      I have bought HFDC Life policy from one their agent; after frequent follow up and provoke to buy HDFC Life policy they offered me lots of temptations. Application No.: 1325691159105| Premium: INR 15564 Plan: HDFC Life ClassicAssure Plus| UIN: 101N089V02 Agent name is Mr. Akshay Wadekar Agent gave me below false commitment to sell policy. > Conversion of policy to pension plan on maturity. Nothing mentioned in received policy document. > Bonus from HDFC was convened to me was much higher then received policy document. > Agent agree to divide yearly premium to monthly using hdfc credit card. Later he denied. > Agent also promises for 3 days-night 5 star accommodation passes anywhere in India if I took policy immediately. Later his number was unavailable. I did lots of follow up with company but not received satisfactory response.
      Was this review helpful? 0
      , mumbai
      Reviewed on Apr 12, 2018
    • HDFC Life Life Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      I hold a life insurance policy with HDFC LIFE from last 3 years and it is a short term policy. The tenure of this life insurance policy is 10 years. I pay a premium of Rs 30000 on annual basis through net banking and the payment options are convenient for me. I get a good coverage where i can give 50% to the government and can invest 50% on shares. I get a return of Rs 2.75 lakhs and i have filed IT returns for tax benefits.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 09, 2018
    • HDFC Life Life Insurance
      "Average policy to use"
      0.5 2.0/5 "Expected more"
      Got the Children plan policy from HDFC life around 14years . The customer support service is not up to mark. I have closed this policy last year because there are no regular benefits are given in this policy and the policy coverage and the payments options are not up to the mark with the HDFC LIFE Children plan policy .
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 02, 2018
    • HDFC Life Life Insurance
      "Below Average policy to use"
      0.5 2.0/5 "Expected more"
      I have started using the HDFC life Money back policy from the year of 2002. The customer support service is not up to the mark an they haven't gave any response in regard to my policy. I have stopped using the Money back because there is no policy coverage as well plan benefits are not up to the mark with this policy.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 02, 2018
    • HDFC Life Life Insurance
      "Best policy"
      0.5 4.5/5 "Excellent!"
      I have a life insurance policy with HDFC life fromlast 1 year and it is a good policy to use. I have to pay the premium for 8 years and next 8 years will be paid by HDFC. I pay my premium on monthly basis through ECS and i am convenient with the payment options which they are giving. I am happy with the coverage and returns of this policy.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 27, 2018
    • HDFC Life Life Insurance
      "Good policy to use"
      0.5 4.0/5 "Great!"
      I have got the life insurance policy from the HDFC LIFE around 2 years ago. he customer support service is good with the HDFC life because they give intimations to pay the premium on time. I need to pay Rs.50,000 to this policy every year. The plan benefits and the policy coverage is good with this policy.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 27, 2018
    • HDFC Life Life Insurance
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      Hdfc Life Insurance service was excellent. The policy's and the value was good with Hdfc Life. The tenure period is for 10 years. The new schemes and offers are good with Hdfc Life. The service have been suggested by my personal banker. The payment options are through online. It has been a good experience with Hdfc Life Insurance service.
      Was this review helpful? 0
      , pune
      Reviewed on Mar 23, 2018
    • HDFC Life Life Insurance
      "Good. Can do better"
      0.5 4.0/5 "Great!"
      I have taken a ULIP plan with HDFC Life. It is a investment and also a insurance. The tenure is for ten years. The benefits is I would get the sum assured after the maturity period account to what the rates are in the market at that time. I bought the policy through another channel and it was easy buy it. They can improve on the customer services by sending regular updates.
      Was this review helpful? 0
      , noida
      Reviewed on Mar 19, 2018
    • HDFC Life Life Insurance
      "Satisfied"
      0.5 4.0/5 "Great!"
      My term insurance is with HDFC Life and the customer services are average. They do not inform me regularly about the policy dispatch. I did not get messages on the phone. The tenure is for 40 years and the benefits would be for my family. The sum assured is good.
      Was this review helpful? 0
      , noida
      Reviewed on Mar 19, 2018
    • HDFC Life Life Insurance
      "Be careful before buying HDFC life term policy"
      0.5 0.5/5 "Unacceptable"
      There are two modes of buying the policy one is thru bank personnel and the other is online. The premium would be slightly high if you buy thru person when compared to buying online. But here comes the problem if you buy the policy online you wont get the policy document in hard copy and no one will inform you about this before buying or while under process. You will realise this only after buying the policy. When you approach the customer service later regaring hard copy they simply say if you buy policy online you will not be provided document in physical format and all your policy details will be feeded to a e insurance account maintained by NIR, NSDL. Term policy is a long tenure one and no one knows when the rules changes. Once think of the position of your family members after your demise without a hard copy of policy doc in hand and if rule changes they will suffer a lot. Note: Soft copy sent to your email has no legal or contractual value i.e it cannot be used for claiming.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 19, 2018
    • HDFC Life Life Insurance
      "good"
      0.5 4.0/5 "Great!"
      I have a Life Insurance service from Hdfc Life Insurance service. I have one policy with Hdfc Life Insurance service. The life time is for 65 years. I use to pay my premium through credit card. It is a good experience with Hdfc Life Insurance service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 17, 2018
    • HDFC Life Life Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I hold a life insurance policy with HDFC LIFE from last 2 years and it is a long term policy. The tenure of this life insurance policy is 20 years. I pay my premium once in 6 months by credit card and sometimes through net banking. I am convenient with the payment options which they are giving. I am happy with the coverage and returns of this policy.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 16, 2018
    • HDFC Life Life Insurance
      "Average"
      0.5 3.0/5 "Satisfactory"
      My life insurance is with HDFC Life. It is a term assurance with the tenure of ten years. The premium is to be paid once a year. But the returns are not as per expected and they have to improve in insurance level. When I requested for the new policies, I was not provided with the clear details. I end up getting confused to choose the right policy. I am not happy with what returns i am getting. Just to reach the targets they sell the policy.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 14, 2018
    • HDFC Life Life Insurance
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      I have a Life Insurance service from Hdfc Life Insurance service. I have one policy with Hdfc Life Insurance service. The life time is for 65 years. I use to pay my premium through credit card. It is a good experience with Hdfc Life Insurance service.
      Was this review helpful? 0
      , pune
      Reviewed on Mar 13, 2018
    • HDFC Life Life Insurance
      "HDFC LIFE insuarnce"
      0.5 3.0/5 "Satisfactory"
      I have taken a life insurance from HDFC life. The premium which i have to pay yearly and after completing the maturity period they will provide me the sum assured plus the bonus amount from HDFC LIFE.
      Was this review helpful? 0
      , mumbai
      Reviewed on Mar 12, 2018
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