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HDFC Life Insurance Customer Care

HDFC Life Insurance customers or those who wish to avail a policy from the insurer can contact the customer care unit via the toll-free numbers, SMS service, live chat service, call back service for any queries, complaints or to raise a claim.
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Customer Service

Responsiveness

HDFC Standard Life was formed as a joint venture between Housing Development Finance Corporation Ltd. (HDFC), one of India's most prominent and trusted housing finance provider, and Standard Life Aberdeen PLC, a leading UK-based financial savings & investment services company. The insurer has a widespread presence in over 980 Indian towns and cities and caters to several hundred customers at any given time. Considering this, customer service forms a very important part of the company’s operations. HDFC Standard Life has set up a robust and well connected customer service division which has been specially trained to handle all queries and complaints being faced by the customers at any point of time.

HDFC Standard Life Customer Care Toll Free Number:

Customers who wish to get in touch with the customer care call at HDFC standard life for any life insurance related query or complaint, can do so by dialling on the company’s customer service helpline number.

  • New individual / group customers - For new individual and group policy enquiries, customers can get in touch with the customer service team at their helpline number, which is 1800-266-9777. For individual policy enquiries, this number is reachable all days of the week from 10:00 AM to 7:00 PM. For group insurance enquiries, the helpline number is 1800-266-9777 and will be reachable from Monday to Saturday, 10:00 AM to 7:00 PM.
  • Existing HDFC Standard Life policyholders - Existing policyholders can get in touch with the customer care department for any queries, complaints, or issue relating to their policy by dialling 1860-267-9999. The number is reachable from Monday to Saturday, 10:00 Am to 7:00 PM. Users do not need to prefix any country code (+91) before dialling the number.
  • NRIs - Non-resident Indian customers who wish to contact the customer care team for any product related information or policy related query/complaint, HDFC Standard Life has set up a separate helpline number. The number is +91 89166 53100. It can be reached on all days of the week, from 10:00 AM to 7:00 PM. Users do not need to prefix the country code (+91) when dialling on this number.

HDFC Standard Life Customer Care Email ID:

For customers who have any query, complaint, or grievance regarding their HDFC Standard Life insurance policy can also get in touch with the customer service department via email.

  • For existing policyholders, the email address to get in touch with the customer care is service@hdfclife.com.
  • NRI customers who may have a query, complaint, or grievance regarding their HDFC Standard Life insurance policy can get in touch with the customer care at nriservice@hdfclife.com.
  • For all queries regarding HDFC Standard Life insurance products, customers can send an email to the customer service team at buyonline@hdfclife.in.

HDFC Standard Life Customer Care Chat Service:

HDFC Standard Life has also set up a dedicated online chat service wherein new customers can get in touch with a company representative to find out about suitable products and purchase them, and for existing policyholders to get in touch with the customer service team to have their complaints, queries, and grievances resolved. The online chat option is available on the HDFC Standard website under the ‘Contact Us’ section. Upon selecting this option, they will be immediately connected to a representative from the customer service team who will handle their query or register their complaint.

HDFC Standard Life Customer Care Missed Call Service:

HDFC standard Life also offers a missed Call service where customers (individual or policyholder) can give a missed call from their registered mobile number to certain designated numbers and carry out certain service related requests. This service can be availed by individuals and policyholders of HDFC Standard life insurance.

  • To find out the premium amount on a policy, send a missed call to 080 0000 6607.
  • To find out the policy premium amount with the due date for payment, send a missed call to 080 0000 6608.
  • To find out the fund value, give a missed call on 080 0000 6609.

HDFC Standard Life Customer Care SMS Service:

For their new individual and NRI customers who wish to know more about HDFC Standard Life insurance products, the insurer has also set up an SMS service to facilitate the same. Customers can simply send a pre-defined SMS message to a designated number and they will get information regarding the various life insurance products on offer. To use this option, please type the message ‘LIFE’ and SMS it to 56161 from your mobile number.

HDFC Standard Life Customer Care Call Back Facility:

If you are looking to purchase an HDFC Standard Life insurance policy but cannot get through to the customer service team via the helpline number, you can now request a call back to get the information. For using this option, simply head over to the HDFC standard Life website, and go to the ‘Contact Us’ section. Once there, locate the ‘Have Us Call You’ section, and click on ‘Get A Call Back’. Following this, you will be redirected to a new page where you will be asked to provide your name, contact number, and email ID. Further, you must select the type of plan that you wish to enquire about, from the drop down menu. Next, click on the Captcha box and submit the information. This service is only available between 9:00 AM and 9:00 PM IST.

HDFC Life Insurance Customer Care Reviews

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  • HDFC Life Life Insurance
    "Very Good Service"
    0.5 4.0/5 "Great!"
    I had taken this insurance policy almost five years back and i had been paying the premium on an annual basis. The premium amount was not too high and the payment method has been easy as well. There has not been any issues faced with the services of them so far.
    Was this review helpful? 0
    , coimbatore
    Reviewed on Jan 13, 2019
  • HDFC Life Life Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I have applied my life insurance with HDFC LIFE , there agent was good, they have explained me clearly about the policy benefit, and there coverage, and the premium amount they have charged me was nominal,like i pay premium up to 6000 rupees for two years, it was on yearly basis , and it use to get auto debited from my account.
    Was this review helpful? 0
    , ghaziabad
    Reviewed on Jan 08, 2019
  • HDFC Life Life Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have been using my life insurance with HDFC LIFE, there service is good, the agent had explain me about the policy coverage,and about plan benefits clearly, and the premium amount they have charged me on yearly basis, and they have charged me up to 14,000 it is nominal , and i use to pay the premium amount through on line.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jan 08, 2019
  • HDFC Life Life Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I have taken my life insurance policy with HDFC life,there service is good, there premium they have charged me was nominal, i pay premium on monthly basis, and there agent had properly explain about the plan benefits and policy ,overall service is good.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jan 07, 2019
  • HDFC Life Life Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have applied my life insurance with HDFC life, there agent was good, they have explained me clearly about the policy benefit, and there coverage, and the premium amount they have charged me was nominal, it was on yearly basis , and i use to pay premium through on line.
    Was this review helpful? 0
    , chennai
    Reviewed on Jan 07, 2019
  • HDFC Life Life Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I have been using my life insurance with HDFC life insurance, there service is good, there agent had explained me clearly about the policy coverage and benefits,and the premium amount i use to pay in yearly basis, and the premium amount is nominal,and overall service is good.
    Was this review helpful? 0
    , jaipur
    Reviewed on Jan 06, 2019
  • HDFC Life Life Insurance
    "Don't go with HDFC LIFE for Insurance"
    0.5 2.0/5 "Expected more"
    I have invested Rs. 80000 in HDFC LIFE. They have deducted the money from my account but they have not able to generate a bill. Due to the uncertanity, i have not continued with this policy. They charged me twice for single premium. I closed the policy but they have taken long time to return the money anyway it took a long process. I spoke with the call centre regarding this issue but they were not helpful.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jan 02, 2019
  • HDFC Life Life Insurance
    "Excellent service"
    0.5 4.5/5 "Excellent!"
    I have been using the HDFC Life Insurance policy for long time. they charge nominal premium for this policy it also offers accidental benefits and I make payment through online. so in terms of features and their service it has been a good experience with them. HDFC Life is a recommendable insurance provider.
    Was this review helpful? 0
    , chennai
    Reviewed on Jan 02, 2019
  • HDFC Life Life Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have applied my life insurance with Life insurance corporation of India, there agent was good, they have explained me clearly about the policy benefit, and there coverage, and the premium amount they have charged me was nominal, it was on yearly basis , and i use to pay premium through on line.
    Was this review helpful? 0
    , new delhi
    Reviewed on Dec 24, 2018
  • HDFC Life Life Insurance
    "Good Policy"
    0.5 5.0/5 "Blown Away!"
    I have chosen the investment plan in HDFC. In 2016, i have taken this policy. I pay the premium of Rs. 40000 per annum. Through online, i make the payment. Total tenure period of the policy is 10 years. This is a tax benefitable policy. I don't remember about the sum assured amount.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Dec 22, 2018
  • HDFC Life Life Insurance
    "Good Benefits after tenure"
    0.5 4.0/5 "Great!"
    I am an existing customer I used to pay the premium around Rs. 25,000 per annum for the total tenure of 10 years. Then I get the benefits with the sum assured value and bonus of the premium and they do have life coverage and I am getting the tax benefits too.
    Was this review helpful? 1
    , bangalore
    Reviewed on Dec 20, 2018
  • HDFC Life Life Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I hold a life insurance policy with HDFC LIFE from last 7 years and it is a long term policy. I make my premium payments on yearly basis through net banking and i am convenient with the payment options. The returns and benefits are good with this policy and tenure period is 10 years.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Dec 20, 2018
  • HDFC Life Life Insurance
    "GOOD"
    0.5 3.0/5 "Satisfactory"
    I am not satisfied with the service of the HDFC LIFE where i have purchased the life insurance policy with this HDFC LIFE. I have started using it from past few years where the policy is very good. They give the fake promises for this policy....
    Was this review helpful? 2
    , bangalore
    Reviewed on Dec 15, 2018
  • HDFC Life Life Insurance
    "Fine policy for emergency purpose"
    0.5 5.0/5 "Blown Away!"
    Along with my personal loan they have provided me a life insurance policy from HDFC LIFE. I have to pay the premium amount of Rs. 6000 in a year. I used to pay the premium through online. Total tenure period of the policy is 4 years. I'm getting a sum assured amount of Rs. 3 lakhs.
    Was this review helpful? 0
    , gurgaon
    Reviewed on Dec 13, 2018
  • HDFC Life Life Insurance
    "Every salary holder must taken this policy"
    0.5 4.0/5 "Great!"
    I have purchased the HDFC accidental policy nearly 4 years before. I have been paying the premium amount of Rs. 80000. I used to make the premium through my credit card and i covert into EMI basis. This is annual payment mode policy. This policy has coverage value of Rs. 15 lakhs and all my member covered in this policy
    Was this review helpful? 0
    , kolkata
    Reviewed on Dec 13, 2018
  • HDFC Life Life Insurance
    "Yet to experience the policy"
    0.5 4.0/5 "Great!"
    I have purchased a ULIP policy from HDFC Life. 4 months before i have taken this policy. I have been paying the premium amount of Rs. 2000 every month. The sum assured amount is 5 lakhs. This is a tax benefitable policy. Through Internet i have purchased this policy. I make the payment in online by using the debit card.
    Was this review helpful? 0
    , mumbai
    Reviewed on Dec 11, 2018
  • HDFC Life Life Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I am having a life insurance policy with HDFC LIFE from last 9 years and it is a long term policy. I make my premium payment through online and on yearly basis. I am convenient with the payment options and tenure period for this policy is 15 years. I am happy with the returns and benefits on this policy.
    Was this review helpful? 0
    , kolkata
    Reviewed on Dec 11, 2018
  • HDFC Life Life Insurance
    "Good policy to take"
    0.5 5.0/5 "Blown Away!"
    Total tenure period of the policy is 10 years. I have to pay the premium amount for 7 years and 3 years will be lockin period. They have done a very good follow up on documentation and explained the policy details very well. They will call on the premium time. The amount will be auto debited from account. In a year, i have to pay the premium amount of Rs. 50000. 1 year back, i took this policy.
    Was this review helpful? 1
    , amravati
    Reviewed on Dec 11, 2018
  • HDFC Life Life Insurance
    "Good insurance policy"
    0.5 5.0/5 "Blown Away!"
    My life insurance policy was taken with HDFC Life. Total tenure period of the policy is 8 years. I pay the premium amount of Rs. 40000 and i have selected the annual payment mode. I make the premium through cheque mode. Overall, I'm satisfied with this policy.
    Was this review helpful? 0
    , vellore
    Reviewed on Dec 04, 2018
  • HDFC Life Life Insurance
    "Recommendable policy"
    0.5 5.0/5 "Blown Away!"
    I have bought the HDFC LIFE insurance policy 3 years before. I'm making the payment amount of Rs. 28000 every year. I have no idea about the sum assured amount and policy benefits. This is a tenure period 10 years. I make the premium amount through cheque.
    Was this review helpful? 0
    , vellore
    Reviewed on Dec 04, 2018
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