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Exide Life Insurance Customer Care

For customers that wish to contact the customer care of Exide Life Insurance for questions regarding their policies or policy servicing, they can contact the unit either via the toll-free numbers, or via email or SMS.
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Exide Life Insurance is a prominent life insurance solutions provider in India. The company offers proper guidance to customers with respect to their queries, issues, and concerns. If you have specific questions or doubts about the products or services offered by the company or have a service-related issue to be resolved, here are the ways in which you can reach out to the customer care team at Exide Life Insurance Company:

Exide Life Insurance Toll Free Numbers:

You may call the customer care centre on 1800 419 8228 (Toll Free) between 9.00 a.m. to 7.00 p.m. (From Monday to Saturday). You may enquire about products and services and get your service related issues resolved with the help of customer care executives.

  • To purchase insurance policy online, call 1800 419 0808
  • For Policy servicing, call 1800 419 8228

Exide Life Insurance Customer Care - Email Address:

You can also get your queries addressed by writing an email to care@exidelife.in. The customer care centre will respond to your email and share all the details as needed by you.

Exide Life Insurance follows a 4-Level Approach in Serving Its Customers:

Level 1

For general queries and product enquiries, you can call up the customer care centre or visit the nearest branch. You may locate the nearest branch through the ‘Contact Us’ page in the official website of Exide Life Insurance.

Level 2

If you are not satisfied with the response provided using the level 1 communication channels or you do not receive any response from the customer service centre within 10 days, you can write a letter or send an email to the complaints officer at the following address:

The Complaints Officer

Exide Life Insurance Company Limited 3rd Floor, JP Techno Park, No. 3/1, Millers Road, Bangalore- 560 001 India

Email:complaintscell@exidelife.in Toll Free Number: 1800 419 8228 Tel. No. : +91 80 4134 5134

Level 3

In rare cases when you are not satisfied with the response received using the above-mentioned channels, you can drop an email to the Head of Customer Service at gro@exidelife.in.

Level 4

As the last resort, you may approach the Insurance Ombudsman Officer subject to the following conditions:

  • If your grievance is related to an insurance claim which has been rejected based on legal creation of the policy
  • In case of delay in claim settlement
  • In case of any dispute in terms of premium
  • If the insurance document has not been received

The complaint should be duly signed by the policyholder or their legal heirs.

How to Use Twitter for Exide Life Insurance Customer Service:

Customers can also avail the Twitter based customer service offered by Exide Life Insurance. The company has created a Twitter handle called @ExideLifeCares to enable customers to avail a range of predefined services if they have existing insurance policies. To access the service, the customer needs to tweet ‘hello’ or ‘hi’ @ExideLifeCares. The further communication moves to the direct message (DM) to ensure customer’s privacy. In the DM, customers are asked to register themselves using their date of birth.

Following are the services covered under the Twitter communication platform:

  • To check status of the policy
  • To download the receipt for premium payment
  • To check due date of policy
  • Payment of renewal premium
  • To update contact details

The most important pillar of Exide Life Insurance Digital strategy is to serve its existing customers online by offering them best in class user experience.

Exide Life Insurance Customer Care - SMS Services

Exide Life Insurance provides important policy related information to customers through SMS communication. The SMS has to be sent to in a prescribed format to 09880888228. Here are the important text commands you can send from your mobile phone to receive the needed information.

  • For policy details, type Policy (For example. Policy 9876543) and send it to 09880888228.
  • For details on premium, type Premium and send it.
  • For information on fund value, Fund and send it.
  • To know NAV details, type NAV and send it.

Visit An Exide Life Insurance Branch:

Customers can visit any of the Exide Life Insurance branch offices and approach the customer help desk to get their concerns addressed. To locate a branch, you can go to the ‘Contact Us’ page and click on ‘Locate a Branch’. After entering the city name, you will be shown the branch offices around the city, you can choose the one nearest to you. The branch offices remain open from 10:30 a.m. to 3:30 a.m. (Monday to Friday) and 10:30 a.m. to 1:00 p.m. (Saturday). All the branches remain closed on the second Saturday of every month.

Exide Life Insurance Customer Service - Meet An Advisor

If you seek expert advice on certain life insurance policies or plans, you can visit the ‘Contact Us’ page on the official website and click ‘Meet An Advisor. You will be redirected to another page where you will be required to fill in your details such as name, email id, date of birth, phone number and others. Based on the product you are interested in, a customer care representative will get in touch with you.

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Exide Life Insurance Customer Care Reviews

Page 1 of 7 1 2 3 4 5
  • Exide Life Insurance
    "Good"
    0.5 5.0/5 "Blown Away!"
    I have taken a term insurance in EXIDE LIFE INSURANCE 3 years before. The policy is for 50 years. I am paying premium in the yearly package. While getting a policy my agent has given an information about the policy details. I use to do payments through an online.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jun 28, 2019
  • Exide
    Exide Life Insurance
    "Short period payment policy"
    0.5 4.0/5 "Great!"
    I have purchased a life insurance policy from Exide. I need to pay the premium for first 3 years. After 10 years, i will be getting the returns. I will be getting the maturity of 10 times greater. When i was working as a advisor, i have chosen the policy. I used to pay the premium in their branch. I am paying the premium amount of Rs. 50000 yearly.
    Was this review helpful? 0
    , chennai
    Reviewed on Jun 16, 2019
  • Exide Life Insurance
    "Better"
    0.5 3.0/5 "Satisfactory"
    I took a term plan in Exide Life Insurance because my friend is working in company and other than that have no idea about this company. I have paid the premium for 2 years and tenure period is 20 years. Am paying yearly around 10K through online. The benefits are better.
    Was this review helpful? 0
    , nellore
    Reviewed on Mar 01, 2019
  • Exide Life Insurance
    "Good service"
    0.5 3.0/5 "Satisfactory"
    I had taken this insurance policy a pretty long time back and i had been paying the premium every six months. The premium amount has not been high and the payment method is quite simple. The insurance policy covers my entire family and there has not been any hassle faced with their services so far.
    Was this review helpful? 0
    , ahmedabad
    Reviewed on Feb 17, 2019
  • Exide Life Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I have applied for life insurance with Exide life insurance for long time.Their service is good,the agent had clearly explain me about the policy and benefit coverage,and the premium amount i use to pay on off line mode, and the premium amount i use to pay on yearly basis.Till now no hidden charges.
    Was this review helpful? 1
    , ongole
    Reviewed on Feb 17, 2019
  • Exide Life Insurance
    "GOOD"
    0.5 4.0/5 "Great!"
    EXIDE LIFE INSURANCE is the life insurance policy where i am holding it since from last 15 years added on that the maturity period of this policy is for 30 years. The policy coverage is for self also the premium i pay for yearly once with this policy.
    Was this review helpful? 0
    , faridabad
    Reviewed on Feb 11, 2019
  • Exide Life Insurance
    "Good Investment"
    0.5 4.0/5 "Great!"
    The support for the EXIDE insurance is very good, I have taken this policy by myself because they have good claim settle ratio hence I availed the policy. I used to pay the premium of Rs.25,000 per annum, its for 16 years. Then I get Rs. 5.5 lakhs. It has tax benefits and life coverage.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Feb 11, 2019
  • Exide Life Insurance
    "GOOD"
    0.5 4.0/5 "Great!"
    EXIDE LIFE INSURANCE is the insurance provider where i have taken the life insurance with this and it is the TERM PLAN where the maturity period of this policy is for 16 years where i pay the premium for this policy is for 3 months once with this policy.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Feb 03, 2019
  • Exide Life Insurance
    "Excellent Policy"
    0.5 5.0/5 "Blown Away!"
    I had taken this Insurance Policy a long time back and i had been paying the premium on an annual basis. The premium amount is around 99,000 and i had been paying the payments online which is pretty comfortable. There has not been any issues faced with their services of them so far.
    Was this review helpful? 0
    , chennai
    Reviewed on Jan 28, 2019
  • Exide Life Insurance
    "GOOD SERVICE"
    0.5 4.0/5 "Great!"
    The name of the policy is NEW FILLING LIFE where i get the cash backs with this policy for 4-5 years once. I have taken this policy and using it from past 5 years where the process is good to get the policy. The customer service is very good along with that the offline service is good with this policy.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Nov 26, 2018
  • Exide Life Insurance
    "GOOD SERVICE"
    0.5 4.0/5 "Great!"
    The customer service is very good with the EXIDE LIFE INSURANCE where i have purchased the life insurance policy. I have been using it from past two years and it is a short term policy where the maturity period is for short term policy of five years.
    Was this review helpful? 2
    , anantapur
    Reviewed on Nov 11, 2018
  • Exide Life Insurance
    "Best Policy"
    0.5 5.0/5 "Blown Away!"
    I have take life insurance from Ing vysya insurance which has of good returns , This coverage also covers accidental and critical illness coverage . I make the payment yearly through online This policy coverage is for 20 years .explained well about the policy.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Oct 19, 2018
  • Exide Life Insurance
    "EXIDE LIFE INSURANCE INJURIOUS TO YOUR FAMILY......."
    0.5 0.5/5 "Unacceptable"
    PLEASE DO NOT INVEST IN EXIDE LIFE INSURANCE FAKE COMMITMENTS & WRONG PROMISES WORST INSURANCE COMPANY... NEVER EVER TRUST ITS MY EXPERIENCE EXIDE LIFE INSURANCE INJURIOUS TO YOUR FAMILY..... ITS MY PERSONNEL EXPERIENCE.... DONT WASTE YOUR MONEY & TIME EXIDE AGENTS & SALES TEAM ARE BIG LIERS, FRAUDS.....
    Was this review helpful? 11
    , hyderabad
    Reviewed on Aug 10, 2018
  • Exide Life Insurance
    "Fraudulent (Exide Life Insurance)"
    0.5 0.5/5 "Unacceptable"
    Exide outsourced the marketing part to bajaj capital to get the genuine customers and involve them in fraud insurance policies of Exide Life Insurance. The representative told that I can get my 100% amount in case of need after completing two yearly transactions, while applying for closure the manager from exide said I ll get only 30% of whatever Iâ??ve paid. Dont know how this company is still in the market!!!!!! I would suggest not to take policies from exide. When I asked for contact number of bhopal Office, the telephonic representative said, we dont have the contact number of bhopal office. LIC and mutual funds are way better!!
    Was this review helpful? 3
    , bhopal
    Reviewed on Aug 09, 2018
  • Exide Life Insurance
    "Good Policy"
    0.5 5.0/5 "Blown Away!"
    I have take life insurance from Exide life insurance which has 9-10% of good returns , This policy also covers accidental and critical illness coverage . I make the payment yearly through on-line This policy coverage is for life time had to renew yearly . I used to get income tax benefits. Their customer service explained well about the policy.
    Was this review helpful? 1
    , gurgaon
    Reviewed on Jul 23, 2018
  • Exide Life Insurance
    "ONE OF THE WORST INSURANCE"
    0.5 0.5/5 "Unacceptable"
    I've been using the Life insurance policy from the Exide Life for a while. The response is not good. I pay a premium of 30000 per year via ECS. The premium gets auto debited from the account as it total i paid them 146000 now i want there office to surrender insurance policy and they pay me back 51500/ only this is worst insurance in India.
    Was this review helpful? 15
    , mumbai
    Reviewed on Jul 13, 2018
  • Exide Life Insurance
    "Average Service"
    0.5 3.0/5 "Satisfactory"
    I've been using the Life insurance policy from the Exide Life for a while. The response is not good. I pay a premium of 2000 per year via ECS. The premium gets auto debited from the account as it is more convenient for me. So far it has been a useful insurance policy to have.
    Was this review helpful? 0
    , chennai
    Reviewed on Jun 20, 2018
  • Exide Life Insurance
    "Good Retirement policy"
    0.5 5.0/5 "Blown Away!"
    Their is much future benefits is available in this policy. Since it is a after retirement policy, i can get the benefits after my retirement. They have suggested me the best policy. I used to make the payment through cheque. I have tried to make the payment through ECS and their is no proper response for that. The branch response is good. I'm making the payment yearly in the amount of Rs. 12K. Maturity will be there.
    Was this review helpful? 3
    , salem
    Reviewed on Jun 18, 2018
  • Exide Life Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    I hold a life insurance policy with EXIDE life from last 1 year and it is a long term policy. I am happy with the coverage and returns of this insurance policy. I pay my premium once in a year through net banking and i am convenient with the payment options. The maturity period for this insurance policy is 10 years.
    Was this review helpful? 0
    , bangalore
    Reviewed on May 20, 2018
  • Exide Life Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I have a EXIDE life insurance from last 10 years, the only benefit i found in this insurance policy is, they give good bonus when compared to other insurance companies. I pay my premium once in a year through net banking. I am satisfied with the returns of this insurance policy.
    Was this review helpful? 1
    , kolkata
    Reviewed on Apr 25, 2018
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