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  • Exide Life Insurance Customer Care

     4.0 / 5.0   by 125 users
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    Customer Service

    Exide Life Insurance is a prominent life insurance solutions provider in India. The company offers proper guidance to customers with respect to their queries, issues, and concerns. If you have specific questions or doubts about the products or services offered by the company or have a service-related issue to be resolved, here are the ways in which you can reach out to the customer care team at Exide Life Insurance Company:

    Exide Life Insurance Toll Free Numbers:

    You may call the customer care centre on 1800 419 8228 (Toll Free) between 9.00 a.m. to 7.00 p.m. (From Monday to Saturday). You may enquire about products and services and get your service related issues resolved with the help of customer care executives.

    • To purchase insurance policy online, call 1800 419 0808
    • For Policy servicing, call 1800 419 8228

    Exide Life Insurance Customer Care - Email Address:

    You can also get your queries addressed by writing an email to care@exidelife.in. The customer care centre will respond to your email and share all the details as needed by you.

    Exide Life Insurance follows a 4-Level Approach in Serving Its Customers:

    Level 1

    For general queries and product enquiries, you can call up the customer care centre or visit the nearest branch. You may locate the nearest branch through the ‘Contact Us’ page in the official website of Exide Life Insurance.

    Level 2

    If you are not satisfied with the response provided using the level 1 communication channels or you do not receive any response from the customer service centre within 10 days, you can write a letter or send an email to the complaints officer at the following address:

    The Complaints Officer

    Exide Life Insurance Company Limited 3rd Floor, JP Techno Park, No. 3/1, Millers Road, Bangalore- 560 001 India

    Email:complaintscell@exidelife.in Toll Free Number: 1800 419 8228 Tel. No. : +91 80 4134 5134

    Level 3

    In rare cases when you are not satisfied with the response received using the above-mentioned channels, you can drop an email to the Head of Customer Service at gro@exidelife.in.

    Level 4

    As the last resort, you may approach the Insurance Ombudsman Officer subject to the following conditions:

    • If your grievance is related to an insurance claim which has been rejected based on legal creation of the policy
    • In case of delay in claim settlement
    • In case of any dispute in terms of premium
    • If the insurance document has not been received

    The complaint should be duly signed by the policyholder or their legal heirs.

    How to Use Twitter for Exide Life Insurance Customer Service:

    Customers can also avail the Twitter based customer service offered by Exide Life Insurance. The company has created a Twitter handle called @ExideLifeCares to enable customers to avail a range of predefined services if they have existing insurance policies. To access the service, the customer needs to tweet ‘hello’ or ‘hi’ @ExideLifeCares. The further communication moves to the direct message (DM) to ensure customer’s privacy. In the DM, customers are asked to register themselves using their date of birth.

    Following are the services covered under the Twitter communication platform:

    • To check status of the policy
    • To download the receipt for premium payment
    • To check due date of policy
    • Payment of renewal premium
    • To update contact details

    The most important pillar of Exide Life Insurance Digital strategy is to serve its existing customers online by offering them best in class user experience.

    Exide Life Insurance Customer Care - SMS Services

    Exide Life Insurance provides important policy related information to customers through SMS communication. The SMS has to be sent to in a prescribed format to 09880888228. Here are the important text commands you can send from your mobile phone to receive the needed information.

    • For policy details, type Policy (For example. Policy 9876543) and send it to 09880888228.
    • For details on premium, type Premium and send it.
    • For information on fund value, Fund and send it.
    • To know NAV details, type NAV and send it.

    Visit An Exide Life Insurance Branch:

    Customers can visit any of the Exide Life Insurance branch offices and approach the customer help desk to get their concerns addressed. To locate a branch, you can go to the ‘Contact Us’ page and click on ‘Locate a Branch’. After entering the city name, you will be shown the branch offices around the city, you can choose the one nearest to you. The branch offices remain open from 10:30 a.m. to 3:30 a.m. (Monday to Friday) and 10:30 a.m. to 1:00 p.m. (Saturday). All the branches remain closed on the second Saturday of every month.

    Exide Life Insurance Customer Service - Meet An Advisor

    If you seek expert advice on certain life insurance policies or plans, you can visit the ‘Contact Us’ page on the official website and click ‘Meet An Advisor. You will be redirected to another page where you will be required to fill in your details such as name, email id, date of birth, phone number and others. Based on the product you are interested in, a customer care representative will get in touch with you.

    Exide Life Insurance Customer Care Reviews

  • Page 1 of 7 1 2 3 4 5
    • Exide Life Insurance
      "EXIDE LIFE INSURANCE INJURIOUS TO YOUR FAMILY......."
      0.5 0.5/5 "Unacceptable"
      PLEASE DO NOT INVEST IN EXIDE LIFE INSURANCE FAKE COMMITMENTS & WRONG PROMISES WORST INSURANCE COMPANY... NEVER EVER TRUST ITS MY EXPERIENCE EXIDE LIFE INSURANCE INJURIOUS TO YOUR FAMILY..... ITS MY PERSONNEL EXPERIENCE.... DONT WASTE YOUR MONEY & TIME EXIDE AGENTS & SALES TEAM ARE BIG LIERS, FRAUDS.....
      Was this review helpful? 1
      , hyderabad
      Reviewed on Aug 10, 2018
    • Exide Life Insurance
      "Fraudulent (Exide Life Insurance)"
      0.5 0.5/5 "Unacceptable"
      Exide outsourced the marketing part to bajaj capital to get the genuine customers and involve them in fraud insurance policies of Exide Life Insurance. The representative told that I can get my 100% amount in case of need after completing two yearly transactions, while applying for closure the manager from exide said I ll get only 30% of whatever Iâ??ve paid. Dont know how this company is still in the market!!!!!! I would suggest not to take policies from exide. When I asked for contact number of bhopal Office, the telephonic representative said, we dont have the contact number of bhopal office. LIC and mutual funds are way better!!
      Was this review helpful? 0
      , bhopal
      Reviewed on Aug 09, 2018
    • Exide Life Insurance
      "Good Policy"
      0.5 5.0/5 "Blown Away!"
      I have take life insurance from Exide life insurance which has 9-10% of good returns , This policy also covers accidental and critical illness coverage . I make the payment yearly through on-line This policy coverage is for life time had to renew yearly . I used to get income tax benefits. Their customer service explained well about the policy.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Jul 23, 2018
    • Exide Life Insurance
      "ONE OF THE WORST INSURANCE"
      0.5 0.5/5 "Unacceptable"
      I've been using the Life insurance policy from the Exide Life for a while. The response is not good. I pay a premium of 30000 per year via ECS. The premium gets auto debited from the account as it total i paid them 146000 now i want there office to surrender insurance policy and they pay me back 51500/ only this is worst insurance in India.
      Was this review helpful? 3
      , mumbai
      Reviewed on Jul 13, 2018
    • Exide Life Insurance
      "Average Service"
      0.5 3.0/5 "Satisfactory"
      I've been using the Life insurance policy from the Exide Life for a while. The response is not good. I pay a premium of 2000 per year via ECS. The premium gets auto debited from the account as it is more convenient for me. So far it has been a useful insurance policy to have.
      Was this review helpful? 0
      , chennai
      Reviewed on Jun 20, 2018
    • Exide Life Insurance
      "Good Retirement policy"
      0.5 5.0/5 "Blown Away!"
      Their is much future benefits is available in this policy. Since it is a after retirement policy, i can get the benefits after my retirement. They have suggested me the best policy. I used to make the payment through cheque. I have tried to make the payment through ECS and their is no proper response for that. The branch response is good. I'm making the payment yearly in the amount of Rs. 12K. Maturity will be there.
      Was this review helpful? 2
      , salem
      Reviewed on Jun 18, 2018
    • Exide Life Insurance
      "Good Policy"
      0.5 4.0/5 "Great!"
      I hold a life insurance policy with EXIDE life from last 1 year and it is a long term policy. I am happy with the coverage and returns of this insurance policy. I pay my premium once in a year through net banking and i am convenient with the payment options. The maturity period for this insurance policy is 10 years.
      Was this review helpful? 0
      , bangalore
      Reviewed on May 20, 2018
    • Exide Life Insurance
      "Best policy"
      0.5 5.0/5 "Blown Away!"
      I have a EXIDE life insurance from last 10 years, the only benefit i found in this insurance policy is, they give good bonus when compared to other insurance companies. I pay my premium once in a year through net banking. I am satisfied with the returns of this insurance policy.
      Was this review helpful? 0
      , kolkata
      Reviewed on Apr 25, 2018
    • Exide Life Insurance
      "good product"
      0.5 5.0/5 "Blown Away!"
      I had taken a life insurance policy from the top most public sector insurance company EXIDE LIFE INSURANCE. My annual premium amount is Rs. 2000/- which is very reasonable by comparing with other premium products. They wouldn't providing non claim bonus benefits.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 17, 2018
    • Exide Life Insurance
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I have taken a Life insurance with Exide Life.The policy is for 15 years.I paid a premium amount of 60,000 per annum.I have no clime experience with them.Plan benefits are good.Customer service is good.I should pay only for 5 years.I pay my premium by cheque.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 08, 2018
    • Exide Life Insurance
      "Better policy to use"
      0.5 3.0/5 "Satisfactory"
      Got the EXIDE LIFE INSURANCE around 4 years ago. This policy has the tenure of 16years. I pay the premium amount of Rs,12,000 in a year. The customer support and the response is average with the EXIDE LIFE INSURANCE. The plan benefits and the coverage is average with the EXIDE LIFE INSURANCE.
      Was this review helpful? 0
      , bhimavaram
      Reviewed on Feb 12, 2018
    • Exide Life Insurance
      "Excellent service"
      0.5 4.5/5 "Excellent!"
      There was an Life insurance with Exide,the service was very good. I have two policy's with Exide they use to update me regularly regarding new schemes and offers also the staffs of Exide is good. It was an excellent experience with Exide life insurance service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jan 22, 2018
    • Exide Life Insurance
      "Okay"
      0.5 2.5/5 "Just OK"
      I am having the life insurance policy with the Exide life insurance company and its not much favorable one but I am doing it for the tax saving purpose. I would like to say that the coverage value and other things are not up to the mark according to the premium.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jan 18, 2018
    • Exide Life Insurance
      "Good policy to use"
      0.5 4.0/5 "Great!"
      I hold a life insurance policy with Exide Life from last 3 years and it is a long term policy. The tenure of this insurance is 15 years and i pay a premium of Rs 1200 every month through online. The payment options are convenient for me in this insurance. I am happy with the coverage and benefits of this policy.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jan 17, 2018
    • Exide Life Insurance
      "Good "
      0.5 4.0/5 "Great!"
      I am having the life insurance policy with the Exide life insurance company and the response is good one for me. Plan benefits are good one for me with the Exide life insurance company, also their policy coverage value too.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 14, 2017
    • Exide Life Insurance
      "Average"
      0.5 1.0/5 "Really Bad"
      I am having the life insurance policy with the Exide life insurance company. Policy coverage value was not up to the mark. There are no suggestion to them till now. I am happy with them till now and the plan benefits are good one.
      Was this review helpful? 0
      , chennai
      Reviewed on Dec 09, 2017
    • Exide Life Insurance
      "Good returns"
      0.5 4.0/5 "Great!"
      Yearly Rs.240000.. Money back... Every 3 years I have heard from my Friends that the return in Exide Life Insurance is pretty high. This is what I am expecting from them for my Life Insurance. I have been paying Rs.24000 Yearly and the plan I have taken is Money back. Every Three Years the returns expected are pretty good and at the end of the whole term I would be getting whole amount.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Dec 01, 2017
    • Exide Life Insurance
      "Decent Insurance"
      0.5 4.0/5 "Great!"
      The experience with Exide's Health Insurance has been a decent one. I have been paying around Rs.3000 per annum and getting a good coverage. The network hospitals are high number and the cashless options are also available. Apart from this I don't have any personal claim experience, so it will be a little premature to rate it.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 22, 2017
    • Exide Life Insurance
      "Disatisfied"
      0.5 1.0/5 "Really Bad"
      Exide Life Insurance customer care is not good, initially they told focused me to make the amount of Rs. 20,000 to get the loan of Rs. 2 to 3 lakhs. Then I paid that amount but they didn't provide the loan then I could not their customer care. Hence I directly called that insurance company and canceled the policy in 15 days and I got my money back.
      Was this review helpful? 2
      , mumbai
      Reviewed on Nov 07, 2017
    • Exide Life Insurance
      "Fraud and Worst Ever"
      0.5 0.5/5 "Unacceptable"
      Their agent will call you on behalf of LIC and they will make you believe that they from LIC legal department and they will ask you invest in Exide Life Insurance to achieve their target to get your benefits from LIC. Once you take the policy then they will never ever contact you. They will just shut down the communication and contact number will not be reachable.
      Was this review helpful? 1
      , new delhi
      Reviewed on Oct 26, 2017
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