Exide Life Insurance Customer Care

For customers that wish to contact the customer care of Exide Life Insurance for questions regarding their policies or policy servicing, they can contact the unit either via the toll-free numbers, or via email or SMS.
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Exide Life Insurance is a prominent life insurance solutions provider in India. The company offers proper guidance to customers with respect to their queries, issues, and concerns. If you have specific questions or doubts about the products or services offered by the company or have a service-related issue to be resolved, here are the ways in which you can reach out to the customer care team at Exide Life Insurance Company:

Exide Life Insurance Toll Free Numbers:

You may call the customer care centre on 1800 419 8228 (Toll Free) between 9.00 a.m. to 7.00 p.m. (From Monday to Saturday). You may enquire about products and services and get your service related issues resolved with the help of customer care executives.

  • To purchase insurance policy online, call 1800 419 0808
  • For Policy servicing, call 1800 419 8228

Exide Life Insurance Customer Care - Email Address:

You can also get your queries addressed by writing an email to care@exidelife.in. The customer care centre will respond to your email and share all the details as needed by you.

Exide Life Insurance follows a 4-Level Approach in Serving Its Customers:

Level 1

For general queries and product enquiries, you can call up the customer care centre or visit the nearest branch. You may locate the nearest branch through the ‘Contact Us’ page in the official website of Exide Life Insurance.

Level 2

If you are not satisfied with the response provided using the level 1 communication channels or you do not receive any response from the customer service centre within 10 days, you can write a letter or send an email to the complaints officer at the following address:

The Complaints Officer

Exide Life Insurance Company Limited 3rd Floor, JP Techno Park, No. 3/1, Millers Road, Bangalore- 560 001 India

Email:complaintscell@exidelife.in Toll Free Number: 1800 419 8228 Tel. No. : +91 80 4134 5134

Level 3

In rare cases when you are not satisfied with the response received using the above-mentioned channels, you can drop an email to the Head of Customer Service at gro@exidelife.in.

Level 4

As the last resort, you may approach the Insurance Ombudsman Officer subject to the following conditions:

  • If your grievance is related to an insurance claim which has been rejected based on legal creation of the policy
  • In case of delay in claim settlement
  • In case of any dispute in terms of premium
  • If the insurance document has not been received

The complaint should be duly signed by the policyholder or their legal heirs.

How to Use Twitter for Exide Life Insurance Customer Service:

Customers can also avail the Twitter based customer service offered by Exide Life Insurance. The company has created a Twitter handle called @ExideLifeCares to enable customers to avail a range of predefined services if they have existing insurance policies. To access the service, the customer needs to tweet ‘hello’ or ‘hi’ @ExideLifeCares. The further communication moves to the direct message (DM) to ensure customer’s privacy. In the DM, customers are asked to register themselves using their date of birth.

Following are the services covered under the Twitter communication platform:

  • To check status of the policy
  • To download the receipt for premium payment
  • To check due date of policy
  • Payment of renewal premium
  • To update contact details

The most important pillar of Exide Life Insurance Digital strategy is to serve its existing customers online by offering them best in class user experience.

Exide Life Insurance Customer Care - SMS Services

Exide Life Insurance provides important policy related information to customers through SMS communication. The SMS has to be sent to in a prescribed format to 09880888228. Here are the important text commands you can send from your mobile phone to receive the needed information.

  • For policy details, type Policy (For example. Policy 9876543) and send it to 09880888228.
  • For details on premium, type Premium and send it.
  • For information on fund value, Fund and send it.
  • To know NAV details, type NAV and send it.

Visit An Exide Life Insurance Branch:

Customers can visit any of the Exide Life Insurance branch offices and approach the customer help desk to get their concerns addressed. To locate a branch, you can go to the ‘Contact Us’ page and click on ‘Locate a Branch’. After entering the city name, you will be shown the branch offices around the city, you can choose the one nearest to you. The branch offices remain open from 10:30 a.m. to 3:30 a.m. (Monday to Friday) and 10:30 a.m. to 1:00 p.m. (Saturday). All the branches remain closed on the second Saturday of every month.

Exide Life Insurance Customer Service - Meet An Advisor

If you seek expert advice on certain life insurance policies or plans, you can visit the ‘Contact Us’ page on the official website and click ‘Meet An Advisor. You will be redirected to another page where you will be required to fill in your details such as name, email id, date of birth, phone number and others. Based on the product you are interested in, a customer care representative will get in touch with you.

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