Established in 2011, Edelweiss Tokio Life Insurance was the result of a partnership between the India-based Edelweiss Financial Services and Tokio Marine Holdings, one of Japan’s oldest, and biggest insurance provider. Since its inception, the company has scaled great heights on the basis of its stellar performance and customer-centric approach towards selling insurance. The insurer operates via a network of 70 branches which are spread across 50 towns and cities in India.
Edelweiss Tokio has a very sophisticated customer support system which has been set up to assist customers at every step of the insuring process. There are multiple channels such as phone, email, and on-site assistance, with the help of which customers can either get in touch with the customer support team or even carry out certain requests themselves.
Edelweiss Tokio Life Insurance Toll Free Numbers:
Customers who wish to get in touch with the customer service team regarding a query or complaint can do so by calling on the company’s helpline number, which is, 1800 212 1212. This number is reachable round the clock, all 7 days of the week.
Alternately, customers who wish to know more about life insurance products offered by Edelweiss Tokio, can avail the missed call service. They must give a missed call on 022 6611 6040 from their registered mobile number, and will receive a call back shortly from a customer support team member.
Edelweiss Tokio Life Insurance Customer Care – Contact us
You can contact the customer support staff at Edelweiss Tokio by either visiting your nearest Edelweiss Tokio branch, or by filling out a short form on the insurer’s website. To locate your nearest branch, visit the Edelweiss Tokio website and click on the ‘Customer Service’ section. Further, click on ‘Contact Us’ from the drop down menu. Next, click on ‘Branch Locator’ and you will be asked to select your state, your city, and area from the dropdown menu. Once you have made the appropriate selection, the page will display the address of the Edelweiss Tokio branches closest to you.
The second option you have is to reach out to the customer care via the online form. Go to the Edelweiss Tokio website > Customer Service > Contact Us > Enquire With Us. Next, you will be asked to enter your name, email address, and mobile number. After this, select the category you wish to enquire about from the drop down menu. The categories listed include product related, post purchase feedback, complaint, policy renewal related, general information, and any other feedback. In the next section, type in the subject of your communication and then mention the details of your issue in the last section. Finally, click on Submit Now.
Edelweiss Tokio Life Insurance Customer Care – Online chat
Another quick way of contacting the customer support team is to chat with them online on the Edelweiss Tokio website. For this, go to the insurer’s website, click on Customer Service, and then on Contact Us. You will see 6 icons at the bottom of the page. Click on the second icon which says ‘Chat’ when you hover over it. When you click on ‘Chat’, a small pop-up window will appear where you can start typing your message in the message box. A customer service representative will respond to you shortly.
Edelweiss Tokio Life Insurance Customer Care – Request a Call Back
To get in touch with the customer care team, you can also request a call back from the ‘Contact Us’ section. This option is denoted with a telephone receiver icon on the bottom of the page, as the 3rd option. When you click on it, the page displayed will ask for your name and your registered mobile number on which you want to receive the call. Click on ‘Submit now’ and you will be called back shortly.
Edelweiss Tokio Life Insurance Customer Care – Share your Problem
This option is specifically set up to enable customers to not just register their complaint, but also check the status of their complaint. To access this option, click on Customer Service > Contact Us >Share Your Problem. This is the 5th option in the little tray at the bottom right of the page. Here, you will see 2 options – Register Now and Check Status.
To register your problem, click on ‘Register Now’. You will then be asked to provide your policy number, phone number, and email ID. Next, select the complaint type from the drop down which includes the options of death claims, distant marketing/call center marketing/website marketing, policy servicing, proposal processing, survival claims, ULIP related, unfair business practices, and others. Next field is complaint sub type which will display options based on the complaint type that you select. Finally, in the last field, give the details pertaining to your complaint and click on ‘Submit now’ to finish.
To check the status of your complaint, click on ‘Check status’ where you will asked to provide the complaint reference number. Click on submit to finish.