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Edelweiss Tokio Life Insurance Customer Care

The customer service department of Edelweiss Tokio Life Insurance can be reached through various channels. If you have doubts regarding your policy or need information about a cover, you may contact the customer service and raise your query.
 4.5 / 5.0   by 19 users
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Customer Service

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Established in 2011, Edelweiss Tokio Life Insurance was the result of a partnership between the India-based Edelweiss Financial Services and Tokio Marine Holdings, one of Japan’s oldest, and biggest insurance provider. Since its inception, the company has scaled great heights on the basis of its stellar performance and customer-centric approach towards selling insurance. The insurer operates via a network of 70 branches which are spread across 50 towns and cities in India.

Edelweiss Tokio has a very sophisticated customer support system which has been set up to assist customers at every step of the insuring process. There are multiple channels such as phone, email, and on-site assistance, with the help of which customers can either get in touch with the customer support team or even carry out certain requests themselves.

Edelweiss Tokio Life Insurance Toll Free Numbers:

Customers who wish to get in touch with the customer service team regarding a query or complaint can do so by calling on the company’s helpline number, which is, 1800 212 1212. This number is reachable round the clock, all 7 days of the week.

Alternately, customers who wish to know more about life insurance products offered by Edelweiss Tokio, can avail the missed call service. They must give a missed call on 022 6611 6040 from their registered mobile number, and will receive a call back shortly from a customer support team member.

Edelweiss Tokio Life Insurance Customer Care – Contact us

You can contact the customer support staff at Edelweiss Tokio by either visiting your nearest Edelweiss Tokio branch, or by filling out a short form on the insurer’s website. To locate your nearest branch, visit the Edelweiss Tokio website and click on the ‘Customer Service’ section. Further, click on ‘Contact Us’ from the drop down menu. Next, click on ‘Branch Locator’ and you will be asked to select your state, your city, and area from the dropdown menu. Once you have made the appropriate selection, the page will display the address of the Edelweiss Tokio branches closest to you.

The second option you have is to reach out to the customer care via the online form. Go to the Edelweiss Tokio website > Customer Service > Contact Us > Enquire With Us. Next, you will be asked to enter your name, email address, and mobile number. After this, select the category you wish to enquire about from the drop down menu. The categories listed include product related, post purchase feedback, complaint, policy renewal related, general information, and any other feedback. In the next section, type in the subject of your communication and then mention the details of your issue in the last section. Finally, click on Submit Now.

Edelweiss Tokio Life Insurance Customer Care – Online chat

Another quick way of contacting the customer support team is to chat with them online on the Edelweiss Tokio website. For this, go to the insurer’s website, click on Customer Service, and then on Contact Us. You will see 6 icons at the bottom of the page. Click on the second icon which says ‘Chat’ when you hover over it. When you click on ‘Chat’, a small pop-up window will appear where you can start typing your message in the message box. A customer service representative will respond to you shortly.

Edelweiss Tokio Life Insurance Customer Care – Request a Call Back

To get in touch with the customer care team, you can also request a call back from the ‘Contact Us’ section. This option is denoted with a telephone receiver icon on the bottom of the page, as the 3rd option. When you click on it, the page displayed will ask for your name and your registered mobile number on which you want to receive the call. Click on ‘Submit now’ and you will be called back shortly.

Edelweiss Tokio Life Insurance Customer Care – Share your Problem

This option is specifically set up to enable customers to not just register their complaint, but also check the status of their complaint. To access this option, click on Customer Service > Contact Us >Share Your Problem. This is the 5th option in the little tray at the bottom right of the page. Here, you will see 2 options – Register Now and Check Status.

To register your problem, click on ‘Register Now’. You will then be asked to provide your policy number, phone number, and email ID. Next, select the complaint type from the drop down which includes the options of death claims, distant marketing/call center marketing/website marketing, policy servicing, proposal processing, survival claims, ULIP related, unfair business practices, and others. Next field is complaint sub type which will display options based on the complaint type that you select. Finally, in the last field, give the details pertaining to your complaint and click on ‘Submit now’ to finish.

To check the status of your complaint, click on ‘Check status’ where you will asked to provide the complaint reference number. Click on submit to finish.

Edelweiss Tokio Life Insurance Customer Care Reviews

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  • Edelweiss Tokio Life Insurance
    "Customer friendly"
    0.5 5.0/5 "Blown Away!"
    I took my life insurance with EDELWEISS TOKIO LIFE INSURANCE. The services are good, they have comparison study with different companies. They are providing a doorstep service and doing a comparison online. And they showed it lively to the customers. The benefits are good. The payment mode is convenient. I pay every month 11,200 rupees through online. The policy is for 7 years and the maturity period is 10 years.
    Was this review helpful? 0
    , chennai
    Reviewed on Nov 27, 2018
  • Edelweiss Tokio Life Insurance
    "Better Term Policy "
    0.5 5.0/5 "Blown Away!"
    `The EDELWEISS TOKIO LIFE INSURANCE company give very good service in terms of sending sms intimating the customer about the due dates. The customer support service is excellent with the EDELWEISS TOKIO LIFE INSURANCE company. I have the Life insurance policy with the Edelweiss for about 35 yrs.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Apr 05, 2018
  • Edelweiss Tokio Life Insurance
    "Good "
    0.5 4.0/5 "Great!"
    I am having the life insurance policy with the Edelweiss Tokio life insurance company. I would like to say that the coverage value is good and everything is fine one too. Customer service is better one with the Edelweiss tokio life insurance company.
    Was this review helpful? 0
    , bangalore
    Reviewed on Mar 03, 2018
  • Edelweiss Tokio Life Insurance
    "Excellent"
    0.5 5.0/5 "Blown Away!"
    I do have life insurance policy with the Edelweiss lief insurance company and the customer service is far better, also I have experienced them as much good while compare with the other competitors in the market.
    Was this review helpful? 0
    , goa
    Reviewed on Oct 17, 2017
  • Edelweiss Tokio Life Insurance
    "Hamesa aapke saath"
    0.5 5.0/5 "Blown Away!"
    I have take a life insurance for my kids with EDELWEISS TOKIO LIFE INSURANCE. The insurance tenure is for 15 years and they secure the whole life of my kids even after the maturity period. In any time of my life,if any thing happens to me then the paid amount will be given to my family and can continue my insurance without any failure. One drawback regarding them is poor customer service.
    Was this review helpful? 0
    , allahabad
    Reviewed on Sep 23, 2017
  • Edelweiss Tokio Life Insurance
    "Easy process to buy insurance online"
    0.5 4.5/5 "Excellent!"
    I wanted a term plan and compared all plans available in the market. I bought edelweiss mylife+ online without any hassle. All process is easy and self explanatory. I am satisfied with the process and services offered by Edelweiss Tokio Life.
    Was this review helpful? 0
    , mumbai
    Reviewed on Aug 25, 2016
  • Edelweiss Tokio Life Insurance
    "Better policy"
    0.5 5.0/5 "Blown Away!"
    I have taken my life insurance from the Edelwiss tokio life insurance. I have taken a wealth builder plan from them. It covers accidental and hospital coverage. I only have to pay rupees 70 per month for this policy. I chose this policy only after looking into the coverage.
    Was this review helpful? 0
    , aurangabad
    Reviewed on May 26, 2016
  • Edelweiss Tokio Life Insurance
    "Good "
    0.5 4.0/5 "Great!"
    I do have the life insurance policy with the Edelweiss tokio life insurance company like its the term life insurance. Services are good with them and I dint found any issues with them. I am with them from the last five to six months of time.
    Was this review helpful? 0
    , bangalore
    Reviewed on Mar 25, 2016
  • Edelweiss Tokio Life Insurance
    "best"
    0.5 4.0/5 "Great!"
    In edelweiss tokoi life i have taken a term plan.We have to make the premium till our age of eight. Accidental and natural death coverage is been given.Policy coverage offered is one core. They are offering the premium waive off in case any unfortunate take place to the insurer. Payments can be done online.
    Was this review helpful? 0
    , vijayawada
    Reviewed on Nov 23, 2015
  • Edelweiss Tokio Life Insurance
    "Best in returns!!!"
    0.5 5.0/5 "Blown Away!"
    It is a fast growing company. Fund value is grown with this company. It is the best company to invest for ulip plan. I have taken this policy before three years and every year I will around 24% of returns which is good. With EDELWEISS TOKIO LIFE INSURANCE their service is proper. Premium amount is similar as like other company. Maturity is for 5 years I can also extend it for another 5 years. So it very good policy and we also get good returns.
    Was this review helpful? 0
    , mumbai
    Reviewed on Oct 23, 2015
  • Edelweiss Tokio Life Insurance
    "Good payment option"
    0.5 4.0/5 "Great!"
    I have selected EDELWEISS TOKIO LIFE INSURANCE because ICICI Executives recommended about this.I have taken a money back guarantee scheme with EDELWEISS TOKIO LIFE INSURANCE.Its basically a 20years plan and they have provided 10% as the interest for the and provide the amount after 4years.The payment option provided was really good.
    Was this review helpful? 0
    , bangalore
    Reviewed on Oct 16, 2015
  • Edelweiss Tokio Life Insurance
    "Good Benefits!"
    0.5 5.0/5 "Blown Away!"
    Premium of 25K is paid on yearly basis for the Edelweiss Tokio Life Insurance. The benefits are they are providing a good interest rate for the premium paid. The insurance tenure is of 10 years and I will be getting the money after maturity. There are additional benefits like accidental coverage .
    Was this review helpful? 0
    , bhubaneshwar
    Reviewed on Oct 14, 2015
  • Edelweiss Tokio Life Insurance
    "Need To Improve..."
    0.5 1.0/5 "Really Bad"
    It was a bad experience with edelweiss tokio term insurance. I applied for a policy through an online portal but they did not come up with their commitments so I canceled the same and took my money back. I did nit get any kind of response from them.
    Was this review helpful? 1
    , new delhi
    Reviewed on Sep 18, 2015
  • Edelweiss Tokio Life Insurance
    "Have invested in equity..."
    0.5 3.0/5 "Satisfactory"
    I have several life insurance plans and infact I have invested in equity. Whatever the amount that I am paying to Edelweiss Tokio Life insurance they deposit it in share market. My insurance coverage is of 4.20lakhs and that is for sure and I get 2.25lakhs after five years. Coverage is not that much appreciable.
    Was this review helpful? 0
    , nagpur
    Reviewed on Aug 11, 2015
  • Edelweiss Tokio Life Insurance
    "Go with edelweiss"
    0.5 4.0/5 "Great!"
    I took the term insurance from the edelweiss tokio life insurance company. Everything is good with them. The coverage is around 2 crores. All the things what I had with them is the risk coverage plan. So far I have not claimed anything. Experience is good with them and the documentation is also good.
    Was this review helpful? 1
    , pune
    Reviewed on Aug 01, 2015
  • Edelweiss Tokio Life Insurance
    "Pension plan "
    0.5 4.0/5 "Great!"
    I have recently taken a pension plan with Edelweiss tokio Life Insurance and the service provided is very good.This pension plan is for 15years and I pay around 24295Rs as the premium for this Insurance.They do provide coverage for 7Lakh in this Insurance and I do my premium payments through cheque.
    Was this review helpful? 0
    , rajkot
    Reviewed on Jul 24, 2015
  • Edelweiss Tokio Life Insurance
    "Good "
    0.5 3.5/5 "Pretty good"
    I have a Life Insurance with EDELWEISS TOKIO with which I got recently enrolled.Its basically a term Insurance and after reading the policy docs I felt the process is quite complicated and its a term Insurance were the benefits should go to my parents and they should not suffer in the last minute to complete the formalities of insurance.
    Was this review helpful? 2
    , pune
    Reviewed on Jun 04, 2015
  • Edelweiss Tokio Life Insurance
    "Good"
    0.5 5.0/5 "Blown Away!"
    I am holding a life insurance from Edelweiss Tokio life insurance. It is basically a term plan and it is for 30 years and it is a life coverage plan. I have attached the riders along with the insurance I have taken. If in case something happens to me I will be getting double the sum assured amount. I make my premium through online.
    Was this review helpful? 5
    , bangalore
    Reviewed on Apr 30, 2015
  • Edelweiss Tokio Life Insurance
    "Wonderful ...."
    0.5 5.0/5 "Blown Away!"
    I did apply life insurance of Edelweiss through online and all the procedures were processed over phone. I never visited the branch for anything and paid the premium via online. Infact this is protection plan and have to pay it for 15 years out of 20 years of tenure. At the end would get sum assured with some bonus.
    Was this review helpful? 2
    , hyderabad
    Reviewed on Apr 10, 2015
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