Bajaj Allianz Life Insurance Customer Care
Bajaj Allianz Life Insurance Co. Ltd., a prominent private life insurance provider in India, operates as a collaboration between Bajaj Finserv Limited, a diverse non-banking financial institution in India, and Allianz SE, a leading global insurer and asset manager.
Bajaj Allianz Life Insurance Toll Free Numbers:
Toll Free Customer Care Service: 1800-209-5858 | 1800-102-5858 | 020-30305858
Buy Insurance: 1800-209-0144
WhatsApp Support: +91 75072 45858
Commencing operations in August 2001 from our headquarters in Pune, Maharashtra (India), we centre our efforts on realising Life Goals. Bajaj Allianz Life is dedicated to delivering value-driven and inventive products that are both easy to understand and acquire.
These products are meticulously designed to address customers' long-term life aspirations, ranging from protection and wealth accumulation to retirement solutions and beyond. Our offerings are supported by a range of technology-enabled services and service touchpoints, ensuring constant accessibility for customers to manage their Life Goals with us.
To foster deeper customer engagement, we have established an extensive distribution network spanning the country. With 503 branches, an agent count of over 131,743 (as of 30 June 2023), strategic partnerships with key banks such as AXIS, Bandhan, and IDFC First, as well as a broad network of Corporate Agents, our presence aligns with our customers' locations. Over time, we have also developed and fortified our digital ecosystem to ensure that we are available to our customers right at their fingertips.
The Bajaj Allianz Customer Care Support and Service provides users with information about the different insurance offerings from Bajaj Allianz and assists in resolving any issues they encounter.
SMS Service for Customer Support
The SMS service number for Bajaj Allianz Life Insurance is 8108222251. Mentioned below in the table are the service types and text format:
Service Type | Text Format |
For Callback for renewal premium payment related queries (From Registered Mobile Number) | RENEW<space>POLICY NO |
For Callback for service-related queries | SUPPORT<space>POLICY NO |
For Branch Address | BRANCH<space>PIN CODE |
For Fund Value of Policy (From Registered Mobile Number) | FV<space>POLICY NO |
For Callback for Reinvestment related queries (From Registered Mobile Number) | REINVESTMAT<space>POLICY NO |
For Account Statement (From Registered Mobile Number) | ACCSTMT<space>POLICY NO |
For Callback for queries related to fund switching | FSWITCH<space>POLICY NO |
To Update Email Address (From Registered Mobile Number) | EREG<space>Unique ID*<space>DOB of policyholder in DDMMYYYY<space>email id |
For Claim status | CLAIM<space>POLICY NO |
For IT Certificate (From Registered Mobile Number) | TAXCERT<space>POLICY NO |
Process for Addressing Grievances
To seek resolution for any concerns you might have, you can engage with our Customer Experience team using various channels:
- You can get in touch through our website.
- Reach at the contact number 1800-209-5858 or email at bagichelp@bajajallianz.co.in from your registered email address.
- Connect with your insurance advisor or sales relationship officer.
- Pay a visit to the nearest Branch Locator.
- You also have the option to contact the designated Grievance Redressal Officer.
If the resolution still does not meet your expectations, you have the option to file a complaint at the Integrated Grievance Management System of the Authority.
In the event that your grievance or complaint remains unresolved, you also have the right to approach the Insurance Ombudsman for further redressal directly.
FAQs on Bajaj Allianz Life Insurance Customer Care
- Where are the Bajaj Allianz Life Insurance Company corporate headquarters?
The Bajaj Allianz Life Insurance Company is located at Bajaj Allianz House, Airport Road, Yerawada, Pune-411006.
- What services can be accessed through the customer portal?
The portal provides convenient online renewal payments, easy access to upcoming premium due dates, seamless fund switching, efficient fund apportionment, straightforward address updates, hassle-free frequency changes, downloadable account statements, instant access to IT certificates, retrieval of renewal premium receipts, and facilitation of partial withdrawals.
- Is it possible for me to check the status of my service requests online on the Bajaj Allianz Life Insurance Company customer portal?
Certainly, you can easily track the status of your service requests online. Just click on 'My Service Requests' and provide the date range (from and to dates).
- How can I obtain my premium receipt online?
After logging in with your user ID and password on the customer portal, access the 'Premium Payments' section, click on the 'View Payments' tab, choose your policy number from the dropdown list, select a date range within the past year, and finally, click the 'View payment' button to proceed with printing the receipt.
- What's the process for changing my address online on the customer portal?
To modify your address on the customer portal, click on 'Service requests' and opt for 'Address change'. Then download the address change form and send it along with valid address proof to the specified address on the form. Kindly be aware that in compliance with Anti-Money Laundering (AML) guidelines, the online address change will be executed after the physical copy of the address proof and a letter requesting the change is received.
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