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  • Corporation Bank Home Loan Customer Care

    Corporation Bank has now merged with Union Bank of India. Details of the customer care numbers can now be found on the Union Bank Home Loan Customer Care page.
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    Toll-Free Number 18004253555
    Chargeable Call Centre Number 08242861586
    18004252407

    Corporation Bank Customer Care IVR Manual

    Call 1800 425 3555. The steps you have to go through in the Corporation Bank hotline IVR call are:

    1. Welcome to Corporation Bank.
    2. Press 1 for English, 2 for Hindi, 3 for Kannada, 4 for other languages.
    3. Once the language is selected, you get these options:
      • For general queries, press 1.
      • For mobile app/UPI, press 2.
      • For debit card/internet banking, press 3.
      • For credit card, press 4.
      • To go back to the previous menu, press 7.
      • To go back to the main menu, press 8.
      • To hear this menu again, press 9.
    4. Corporation Bank doesn’t have an option for loan-related queries. Hence, press 1 to get in touch with the customer care executive. Once you are connected you can ask your home loan-related queries.
    5. To get the required information, the existing home loan customers need to provide their home loan number. New home loan borrowers may have to provide information about their income, type of property they want to buy, required loan amount, etc.

    Other Ways to Reach Corporation Bank Home Loan Hotlines

    Other toll-free numbers Call Centre: 1800 110 180, 1964 (OR) Complaint Cell: 011-24600216
    Retail loan related queries 0824-2861447
    General enquiries 1800 425 3555
    Internet banking complaints and queries 1800 425 2407
    Emergency Helpline Number for customer services 0824-2861586
    SMS Banking 5667716 or 8422 970 990
    Online feedback form to register your feedback https://www.corpbank.com/node/add/support-ticket
    Online form to register complaints https://www.corpbank.com/sites/default/files/Complaint%20Form%2031.07.2015.pdf
    Email General queries: query@corpbank.co.in (OR) Corporate office: horls@corpbank.co.in
    Postal address Corporation Bank, Customer Service Division, Corporate Office, Mangla Devi Temple Road, Pandeshwar, Mangalore 575 001 Karnataka, India

    Points to Remember

    These are some useful points to be aware of when contacting the Corporation Home Loan customer care centre:

    1. To register your complaint or for general queries call the helpline numbers: 1800 425 3555/ 0824 286 1586 and talk to a customer care executive.

    2. The helpline number 1800 425 3555 will be available from 8:00 a.m. to 8:00 p.m. on all working days, Monday to Saturday, except for 2nd and 3rd Saturdays and public holidays.

    3. In the case of net banking queries, you may mail or call the customer care team using the given details:

    • Email: Write your concern to webcentre@corpbank.co.in
    • You can also contact them on these numbers - 080 26941553/26941554/26941555.

    4. Customers with disabilities can reach out to the Nodal Officer at the Centre in case of any issues faced while receiving a loan or any other services from the bank. To get their concern redressed they can get in touch with the concerned person at the following address and contact number:

    Shri. Vijay Walia General Manager, Corporation Bank, Head Office
    Fax Number ------
    Phone Number Tel: 0824 - 2861305, Mobile - 8335080200
    Email vwalia@corpbank.co.in
    Address General Manager, Corporation Bank, Head Office, P.B. No. 88, Mangaladevi Temple Road, Pandeshwar, Dhakshina Kannada District, Mangalore – 575 001

    5. You can provide your valuable feedback to the bank through the feedback form. The matter will be treated with immediate effect and may be brought to the notice of the concerned Branch Manager for immediate redressal.

    6. Corporation Bank Phone Banking service is based on IVR technology (Interactive Voice Response). Closely follow the instructions and select the correct options to get the required service.

    7. To avail Corporation Bank SMS Banking facility through mobile app, download the ‘Corp Apna App’’ from the Android App Store. It is currently not available for the Windows mobile, Apple IOS, and Blackberry users.

    8. To activate SMS banking service through the app you need to register for SMS banking facility. For this purpose, register your mobile number with the bank to avail the facility.

    9. In case you are not satisfied with the response of the customer care team or are not able to connect with/reach out to them, visit your nearest Corporation Bank branch and get the concerns addressed.

    10. You can write to the customer care team at query@corpbank.co.in to get your general queries addressed.

    11. While writing to the bank using the online complaint form, fill in your important details like your name, contact number, name of the branch where the account is maintained, and account number in the online complaint form. Write about the complaint in brief and then submit the form.

    12. The following time frames have been fixed for addressing the complaints:

    • At branches - Within a turnaround time of 24 hours and not more than 7 working days from the date when the complaint is received.
    • At Zonal Office - Within a turnaround time of 15 working days from the date when the complaint is received.
    • At Head Office - Within a turnaround time of 30 working days from the date when the complaint is received.

    13. In order to get a quick resolution, mention your registered mobile number and email address.

    14. You can send your complaint or grievance to the bank by post or fax along with complete information and relevant documents.

    15. Ensure to submit your complaint in the prescribed complaint form against proper acknowledgement of the same.

    16. You can track the status of your grievance filed through Corporation Bank Public Grievance Redressal System using http://210.212.195.73:8080/pgrs/poc_cbankpgrs.php For tracking your complaint, fill your account number, mobile number, and email details in the online form. You can also directly track the status of your ticket through http://210.212.195.73:8080/pgrs/ticket_getstatus.php by entering the ticket number of your complaint.

    Redressal of Complaints and Grievance System

    Corporation Bank has a well-designed and efficient grievance redressal system in order to ensure that your concern is addressed with immediate effect. Here is how to get your issue addressed and resolved:

    1. If the customer service team has not been able to resolve your issue through any of the steps listed above, then you can you may approach your branch/Zonal Office for redressal of the complaint. The Branch Manager is the first point of contact for immediate grievance redressal.
    2. Once you get the resolution, if you are still not satisfied with it or if it has not been resolved within the expected turnaround time, then you may call, fax, mail or send all details through post to the Chief Grievance Redressal Officer at the following address:
    3. In case your grievance is not addressed properly, as the next recourse you can contact or send a complaint to the Corporation Bank Head Office at the given address:
      Corporation Bank, Corporate Office,
      Mangaladevi Temple Road, Pandeshwar,
      Mangalore- 575001 Karnataka,

      Tel: 91-824-2861888 , Fax: 91-824-2440964

    4. If you are not satisfied with the resolution of your grievances or you haven’t received a satisfactory reply within a month of lodging the complaint at any level (branch/zonal office/ circle office/head office), approach the banking ombudsman.
    5. If your issue is not resolved even at this level, you can seek the help of the Directorate of Public Grievances (DPG) to get a resolution of your grievances using https://www.corpbank.com/sites/default/files/Unresolved%20Grievances.pdf. However, the Directorate will take up your complaint only if the bank is under its purview.
    6. If you still have not received a satisfactory resolution of your case, then you may write to the Cabinet Secretariat, Directorate of Public Grievances at the following address:
      The Secretary,
      Directorate of Public Grievances,
      2nd floor, Sardar Patel Bhavan,
      Sansad Marg, New Delhi – 110001

      Tel: 011-2374-3139, 1220; 011-23363733,

      Email: secypg@nic.in

      

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