A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Corporation Bank Home Loan Customer Care

    Toll-Free Number 18004253555
    Chargeable Call Centre Number 08242861586
    18004252407

    Corporation Bank Customer Care IVR Manual

    Call 1800 425 3555. The steps you have to go through in the Corporation Bank hotline IVR call are:

    1. Welcome to Corporation Bank.

    2. Press 1 for English, 2 for Hindi, 3 for Kannada, 4 for other languages.

    3. Once the language is selected, you get these options:

    • For general queries, press 1.
    • For mobile app/UPI, press 2.
    • For debit card/internet banking, press 3.
    • For credit card, press 4.
    • To go back to the previous menu, press 7.
    • To go back to the main menu, press 8.
    • To hear this menu again, press 9.

    4. Corporation Bank doesn’t have an option for loan-related queries. Hence, press 1 to get in touch with the customer care executive. Once you are connected you can ask your home loan-related queries.

    5. To get the required information, the existing home loan customers need to provide their home loan number. New home loan borrowers may have to provide information about their income, type of property they want to buy, required loan amount, etc.

    Other Ways to Reach Corporation Bank Home Loan Hotlines

    Other toll-free numbers Call Centre: 1800 110 180, 1964 (OR) Complaint Cell: 011-24600216
    Retail loan related queries 0824-2861447
    General enquiries 1800 425 3555
    Internet banking complaints and queries 1800 425 2407
    Emergency Helpline Number for customer services 0824-2861586
    SMS Banking 5667716 or 8422 970 990
    Online feedback form to register your feedback https://www.corpbank.com/node/add/support-ticket
    Online form to register complaints https://www.corpbank.com/sites/default/files/Complaint%20Form%2031.07.2015.pdf
    Email General queries: query@corpbank.co.in (OR) Corporate office: horls@corpbank.co.in
    Postal address Corporation Bank, Customer Service Division, Corporate Office, Mangla Devi Temple Road, Pandeshwar, Mangalore 575 001 Karnataka, India

    Points to Remember

    These are some useful points to be aware of when contacting the Corporation Home Loan customer care centre:

    1. To register your complaint or for general queries call the helpline numbers: 1800 425 3555/ 0824 286 1586 and talk to a customer care executive.

    2. The helpline number 1800 425 3555 will be available from 8:00 a.m. to 8:00 p.m. on all working days, Monday to Saturday, except for 2nd and 3rd Saturdays and public holidays.

    3. In the case of net banking queries, you may mail or call the customer care team using the given details:

    • Email: Write your concern to webcentre@corpbank.co.in
    • You can also contact them on these numbers - 080 26941553/26941554/26941555.

    4. Customers with disabilities can reach out to the Nodal Officer at the Centre in case of any issues faced while receiving a loan or any other services from the bank. To get their concern redressed they can get in touch with the concerned person at the following address and contact number:

    Shri. Vijay Walia General Manager, Corporation Bank, Head Office
    Fax Number ------
    Phone Number Tel: 0824 - 2861305, Mobile - 8335080200
    Email vwalia@corpbank.co.in
    Address General Manager, Corporation Bank, Head Office, P.B. No. 88, Mangaladevi Temple Road, Pandeshwar, Dhakshina Kannada District, Mangalore – 575 001

    5. You can provide your valuable feedback to the bank through the feedback form. The matter will be treated with immediate effect and may be brought to the notice of the concerned Branch Manager for immediate redressal.

    6. Corporation Bank Phone Banking service is based on IVR technology (Interactive Voice Response). Closely follow the instructions and select the correct options to get the required service.

    7. To avail Corporation Bank SMS Banking facility through mobile app, download the ‘Corp Apna App’’ from the Android App Store. It is currently not available for the Windows mobile, Apple IOS, and Blackberry users.

    8. To activate SMS banking service through the app you need to register for SMS banking facility. For this purpose, register your mobile number with the bank to avail the facility.

    9. In case you are not satisfied with the response of the customer care team or are not able to connect with/reach out to them, visit your nearest Corporation Bank branch and get the concerns addressed.

    10. You can write to the customer care team at query@corpbank.co.in to get your general queries addressed.

    11. While writing to the bank using the online complaint form, fill in your important details like your name, contact number, name of the branch where the account is maintained, and account number in the online complaint form. Write about the complaint in brief and then submit the form.

    12. The following time frames have been fixed for addressing the complaints:

    • At branches - Within a turnaround time of 24 hours and not more than 7 working days from the date when the complaint is received.
    • At Zonal Office - Within a turnaround time of 15 working days from the date when the complaint is received.
    • At Head Office - Within a turnaround time of 30 working days from the date when the complaint is received.

    13. In order to get a quick resolution, mention your registered mobile number and email address.

    14. You can send your complaint or grievance to the bank by post or fax along with complete information and relevant documents.

    15. Ensure to submit your complaint in the prescribed complaint form against proper acknowledgement of the same.

    16. You can track the status of your grievance filed through Corporation Bank Public Grievance Redressal System using http://210.212.195.73:8080/pgrs/poc_cbankpgrs.php For tracking your complaint, fill your account number, mobile number, and email details in the online form. You can also directly track the status of your ticket through http://210.212.195.73:8080/pgrs/ticket_getstatus.php by entering the ticket number of your complaint.

    Redressal of Complaints and Grievance System

    Corporation Bank has a well-designed and efficient grievance redressal system in order to ensure that your concern is addressed with immediate effect. Here is how to get your issue addressed and resolved:

    1. If the customer service team has not been able to resolve your issue through any of the steps listed above, then you can you may approach your branch/Zonal Office for redressal of the complaint. The Branch Manager is the first point of contact for immediate grievance redressal.

    Here are the contact details of the Nodal Officers at various zonal offices across the country:

    Zonal Code Zonal Name Matrix
    First Level Second Level
    8801 Pune 020- 25896772/ 25896773 EXT - 319 020 - 25896557
    8802 Hyderabad 040 - 23420161 040 - 23232105
    8803 Bangalore South 080-25067227 080 - 25599421
    8804 Chennai 044-28513039 044 - 28520837
    8805 Hubli 0836-2229072 0836 - 2229081
    8806 Udupi 0820-2521896 0820 - 2520776
    8807 Kochi 0484 2347422 0484 - 2520776
    8808 Kolkata 033-22290103 033 - 22177546
    8809 Delhi North 011-28755501 011-28755218
    8810 Goa 0832-2437972 0832 - 2438484
    8811 Ahmedabad 079-26443063 079 - 264219568811
    8812 Mysore 0821 - 2526526 0821 - 2526501
    8813 Vijayawada 0866-2577944 0866 - 2575550
    8814 Greater Mumbai 022-22044592,22852713 022 - 22874595
    8815 Belgaum 0831-2474500 0831 - 2470951
    8816 Coimbatore 0422 2449393 0422 - 2435905
    8817 Lucknow 0522 - 2205285 0522 - 2205285
    8818 Chandigarh 0172-2587282-86 (Extn-107) 0172 - 2743535
    8819 Bhopal 0755-2572375 0755 - 2559961
    8820 Bangalore North 080-23464351/23097300 0802 - 3464252
    8821 Delhi South 011-28754299 011 - 23318145
    8822 Jaipur 0141 2224743 0141 - 2224743
    8823 Ludhiana 0161-5203069 061 - 5203082
    8824 Mangalore 0824 - 2449986 0824 - 2444341
    8825 Meerut 0121-6602814 0121 - 6602800
    8826 Nellore 0861-2313258 0861 - 2337057
    8827 Patna 0612-2344307 0612 - 2341307
    8828 Thane 022-25974928 022 - 25974043
    8829 Thiruvananthapuram 0471-2338261 0471 - 2338270
    8830 Tiruchirapalli 0431-4244225 0431 - 4244200
    8831 Vadodara 0265-2343603/ext-220 0265 - 2343634
    8832 Bhubaneshwar 0674-2541931 0674 - 2541933
    8833 Varanasi 0542-2364200 0542 - 2364100
    8834 Rajkot 0281-2227763 0281 - 2232840

    Nodal Officer at Corporate Office/Center

    Shri. Vijay Walia General Manager, Corporation Bank, Head Office
    Fax Number ------
    Phone Number Tel: 0824 - 2861305, Mobile - 8335080200
    Email vwalia@corpbank.co.in
    Address General Manager, Corporation Bank, Head Office, P.B. No. 88, Mangaladevi Temple Road, Pandeshwar, Dhakshina Kannada District, Mangalore – 575 001

    2. Once you get the resolution, if you are still not satisfied with it or if it has not been resolved within the expected turnaround time, then you may call, fax, mail or send all details through post to the Chief Grievance Redressal Officer at the following address:

    Chief Grievance Redressal Officer General Manager, Operation and Services, Head Office
    Fax Number 0824 -2444161
    Tel Number 0824-2861586
    Email cgro@corpbank.co.in
    Address General Manager, Operation and Services, Head Office

    3. In case your grievance is not addressed properly, as the next recourse you can contact or send a complaint to the Corporation Bank Head Office at the given address:

    Corporation Bank, Corporate Office, Mangaladevi Temple Road, Pandeshwar, Mangalore- 575 001 Karnataka, India , Tel: 91-824-2861888 , Fax: 91-824-2440964

    4. If you are not satisfied with the resolution of your grievances or you haven’t received a satisfactory reply within a month of lodging the complaint at any level (branch/zonal office/ circle office/head office), approach the banking ombudsman.

    For address and area of operation of banking ombudsman, please go through the chart given below:

    Office Contact Details Jurisdiction
    Ahmedabad C/o. Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad – 380 009. Tel No: 079-26582357/ 26586718 Fax No: 079 – 26583325 E-mail: boahmedabad@rbi.org.in Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu.
    Bangalore C/o. Reserve Bank of India, 10/3/8, Nrupathunga Road, Bangalore – 560 001 Tel No: 080 – 22210771/ 22275629 Fax No. 080 – 22244047 E-mail: bobangalore@rbi.org.in Karnataka
    Bhopal C/o. Reserve Bank of India, Hoshangabad Road, Post-Box No.32, Bhopal – 462 011. Tel No: 0755 – 2573772/ 2573776 Fax No. 0755 – 2573779 E-mail: bobhopal@rbi.org.in Madhya Pradesh and Chhattisgarh.
    Bhubaneshwar C/o. Reserve Bank of India Pt. Jawaharlal Nehru Marg, Bhubaneshwar – 751 001. Tel No: 0674 – 2396207/ 2396008 Fax No. 0674 – 2393906 E-mail: bobhubaneswar@rbi.org.in Orissa
    Chandigarh C/o. Reserve Bank of India, New Office Building, Sector-17, Central Vista, Chandigarh–160 017 Tel No: 0172 – 2721109/ 2721011 Fax No. 0172 – 2721880 E-mail: bochandigarh@rbi.org.in Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.
    Chennai C/o. Reserve Bank of India, Fort Glacis, Chennai – 600 001. Tel No: 044 – 25399170/ 25395964/25399159 Fax No. 044 – Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands.
    Guwahati C/o. Reserve Bank of India, Station Road, Pan Bazar, Guwahati – 781 001 Tel No: 0361 – 2542556/ 2540445 Fax No. 0361 – 2540445 E-mail: boguwahati@rbi.org.in Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
    Hyderabad C/o. Reserve Bank of India, 6-1-56, Secretariat Road, Saifabad, Hyderabad – 500 004. Tel No: 040 – 23210013/ 23243970 Fax No. 040 – 23210014 E-mail: bohyderabad@rbi.org.in Andhra Pradesh
    Jaipur C/o. Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No.12, Jaipur – 302 004 Tel No: 0141 –5107973 / 5101331 Fax No. 0141 – 2562220 E-mail: bojaipur@rbi.org.in Rajasthan
    Kanpur C/o. Reserve Bank of India, M.G.Road, Post Box No.82, Kanpur – 208 001 Tel No 0512 – 2306278/ 2303004 Fax No. 0512 – 2305938 E-mail: bokanpur@rbi.org.in Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) and Uttaranchal.
    Kolkata C/o. Reserve Bank of India, 15, Netaji Subhas Road, Kolkata – 700 001. Tel No: 033 – 22306222/ 22305580 Fax No. 033 – 22305899 E-mail: bokolkata@rbi.org.in West Bengal and Sikkim
    Mumbai C/o. Reserve Bank of India Garment House, Ground Floor, Dr. A.B. Road, Worli, Mumbai - 400 018 Tel No: 022 – 24924607/ 24960893 Fax No. 022 – 24960912 E-mail: bomumbai@rbi.org.in Maharashtra and Goa
    New Delhi C/o. Reserve Bank of India, Second Floor, 6, Sansad Marg, New Delhi – 110 001. Tel No: 011 – 23725445/ 23710882 Fax No. 011 – 23725218 E-mail: bonewdelhi@rbi.org.in Delhi, Jammu & Kashmir and Ghaziabad and Gautam Budh Nagar Districts of Uttar Pradesh, Haryana (except Panchkula, Yamuna Nagar and Ambala Districts)
    Patna C/o. Reserve Bank of India, South Gandhi Maidan, Patna – 800 001 Tel No: 0612 – 2322569/ 2323734 Fax No. 0612 – 2320407 E-mail: bopatna@rbi.org.in Bihar & Jharkhand
    Thiruvananthapuram C/o. Reserve Bank of India, Bakery Junction, Thiruvananthapuram – 695 033 Tel No: 0471 – 2332723/ 2323959 Fax No. 0471 – 2321625 E-mail: bothiruvananthapuram@rbi.org.in Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).

    5. If your issue is not resolved even at this level, you can seek the help of the Directorate of Public Grievances (DPG) to get a resolution of your grievances using https://www.corpbank.com/sites/default/files/Unresolved%20Grievances.pdf. However, the Directorate will take up your complaint only if the bank is under its purview.

    6. If you still have not received a satisfactory resolution of your case, then you may write to the Cabinet Secretariat, Directorate of Public Grievances at the following address:

    The Secretary, Directorate of Public Grievances, 2nd floor, Sardar Patel Bhavan, Sansad Marg, New Delhi – 110001, Tel: 011-2374-3139, 1220; 011-23363733, Email: secypg@nic.in

    Customer FAQ’s

    1. What services related to home loans can I access through the Corporation Bank customer care hotline?

    Corporation Bank IVR operation is not activated for detailed information on loans. However, you can call the customer care executives to know home loan details like eligibility criteria, offered loan amount, interest rate, etc.

    2. Can I check my home loan application status through Corporation Bank customer care ?

    Yes, you can check your home loan application status online through the official website of Corporation Bank. You need to provide the loan application number and your registered mobile number to check the status.

    3. If my home loan is not sanctioned, can the customer care help me?

    Approval of your home loan application is solely at the discretion of the bank. Based on your profile, repaying ability, and credit score the concerned bank officials take the decision. Hence, the customer care team can’t do anything in this respect. However, they can help you to know the status of your application and address other queries that you might be having.

    4. How long will it take the customer care team to resolve? my loan-related issue

    Depending upon the issue that you are facing, the customer service team of Corporation Bank will help you in the fastest way possible. In case you don’t get a satisfactory response within one month of filing your complaint, you can escalate the issue to the next level.

    5. Can I apply for another home loan while my issue takes time to get resolved?

    If you are an existing home loan borrower, you can visit your home branch and speak to the Branch Manager. If you are eligible for taking another home loan you can apply for the same. However, if you are a new home loan borrower, you can’t apply for a new loan while your loan application is under processing.

      

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