A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Andhra Bank Home Loan Customer Care

    Toll-Free Number 18004251515
    Chargeable Call Centre Number 04023234313

    Andhra Bank Home Loan IVR Manual

    Dial 1800 425 1515. The steps that you will have to go through in the Andhra Bank hotline IVR call are:

    1. Welcome to Andhra Bank.

    2. Dial 1 for English, Hindi ke liye 2 dial kare, press 3 for Telugu

    3. Press 1. You will hear the following options:

    • Press 1 for telebanking services
    • Press 2 for internet banking services
    • Press 3 for credit and debit card related
    • Press 4 for term deposit, recurring deposit, and profile related information
    • Press 5 for bill payment and transfer and pay management
    • Press 6 for government scheme, loan and locker information
    • Press 7 for other related queries.

    4. Press 6. Then choose anyone from the following options:

    • Press 1 for government scheme related
    • Press 2 for loan and locker related information
    • To go to the previous menu press *

    5. Press 2. Next, choose the suitable option to get your required service:

    • Press 1 for apply for locker
    • Press 2 for usage of locker
    • Press 3 for repay loan amount
    • Press 4 for overdraft against FD or PMJDY
    • Press 5 for close, foreclose, or prepay for loan
    • Press 6 for issue or modify ECS mandate
    • Press 7 to apply for a loan
    • To go to the previous menu press*

    6. Choose the required option to access the service and abide by the steps that follow.

    At any point during your call, you can press 0 to directly speak to the Andhra Bank customer care specialist. You can address any of your queries to the officer or register your complaints.

    Other Ways to Reach Andhra Bank Home Loan Hotlines

    Internet and Mobile Banking Enquiry 040-23122297
    SMS Banking SMS ‘UPSET’ to 9666606060
    Mobile Banking App ‘TEJ’
    Online form for inquiry https://andhrabank.in/english/Inquiryleadform.aspx
    Online form to register complaints https://customer.andhrabank.in/care/ccare.aspx
    Email adchelpdesk@andhrabank.co.in / customerser@andhrabank.co.in
    Postal address Head Office, 5-9-11, Dr. Pattabhi Bhavan, Secretariat Road, Saifabad, Hyderabad 500 004, Telangana, India
    Correspondence Address
    • Smt. B Vijayalakshmi, General Manager, Nodal Officer for Customer Service, Andhra Bank
    • Dr. Pattabhi Bhavan, 5-9-11, Saifabad, Hyderabad-500 004, Telangana, India

    Points to Remember

    • You can call the helpline numbers 040 23234313 and 040 23252000 to get any of your queries and grievances addressed. 2422 and 2577 are their extensions.
    • The internet and mobile banking helpline number 040-23122297 is operational 24 hours a day and 7 days a week.
    • You can forward your complaints/grievances directly to the Head Office of Andhra Bank for faster resolution by using the ‘Upset’ service. To avail this facility, type 'Upset' and send it to 9666606060.
    • Once you send an SMS, you will instantly receive an Acknowledgment in your mobile and shortly the Customer Service Department will call you to discuss the grievance/complaint.
    • When you raise a complaint through SMS Banking, you will get to know the status of the complaint or grievance within 48 hours by the Customer Service Department, Head Office.
    • Regarding any Internet Banking Feedback/Suggestions/issues/failed transactions, Speak to Us on toll-free 18004251515 24x7.
    • Android mobile users can download the mobile banking app ‘TEJ’ from Google Play Store and iOS users can get it from the Apple App Store.
    • To find out the nearest branch of Andhra Bank use the branch locator available in this link: https://andhrabank.in/english/BranchLocator.aspx
    • NRIs can call or email to the given numbers and email IDs regarding for any query related to their loan accounts:
    NRI Cell/Branch Contact Number
    NRI Cell Head Office Tel: 040 - 23233004/23252379/23234036
    IIB Mumbai Tel: 022-22161075/22168053
    NRI Branch Mumbai Tel: 022 – 26233338
    NRI Branch New Delhi Tel: 011 – 26167590
    NRI Branch Hyderabad Tel: 040 – 23421286
    • Andhra Bank has special NRI cells in various countries to provide immediate assistance to the customers. NRIs can contact the NRI cells regarding any query or complaint pertaining to home loan. Here are the details:
    Branches USA Dubai Other Countries
    Contact Number Ph: 040-23233004, 23252379 Ph: 040-23233004, 23252379 Ph: 040-23234036, 23233004, 23252379
    • Andhra Bank also has specialised NRI branches in 3 metro cities of India. NRIs can reach out to the officials positioned in these branches at the following addresses and contact details:
    Branches Mumbai Hyderabad New Delhi
    Contact Number 022-2623 3338 040-23421286 011-26167590
    • Customers with physical disabilities can approach the Nodal Officers of the bank regarding any of their home loan related queries and complaints. They can contact the officials at the addresses and contact details given here:

    Head Office

    Sri N. Suryanarayana, Assistant General Manager, Tel: 040 - 23297899

    Email: agmoperations@andhrabank.co.in

    Contact details Zone
    Tel: 079-26651225 Ahmedabad
    Tel: 080-22959620 Bangalore
    Tel: 0680-2225272 Berhampur
    Tel: 0755-2556759 Bhopal
    Tel: 0674-2354808 Bhubaneswar
    Tel: 0172-2722032 Chandigarh
    Tel: 044-25332943 Chennai
    Tel: 0484-2207713 Cochin (Kochi)
    Tel: 0422-2546150 Coimbatore
    Tel: 0866-226387 Eluru
    Tel: 0863-2211957 Guntur
    Tel: 040-23468609 Hyderabad I
    Tel: 070-23467822 Hyderabad II
    Tel: 0141-2360992 Jaipur
    Tel: 0884-2366123 Kakinada
    Tel: 0878-2235399 Karimnagar
    Tel: 033-22896317 Kolkata
    Tel: 08518-289537 Kurnool
    Tel: 0522-2235589 Lucknow
    Tel: 0161-4033301 Ludhiana
    Tel: 08542-271288 Mahaboobnagar
    Tel: 022-26876177 Mumbai
    Tel: 011-25825287 New Delhi
    Tel: 08462-243373 Nizamabad
    Tel: 08592-235411 Ongole
    Tel: 0612-2323157 Patna
    Tel: 020-25887740 Pune
    Tel: 040-23468589 Secundrabad
    Tel: 0877-2247913 Tirupathi
    Tel: 0866-2560408 Vijayawada
    Tel: 0891-2546716 Visakhapatnam
    Tel: 0870-2577088 Warangal
    Tel: 08942-270914 3 Srikakulam
    Tel: 0663-2541970 Sambalpur
    Tel: 0836-2264171 Hubli
    Tel: 0121-2604346 Meerut

    If you have registered a complaint with the bank through the 'Upset' service and you are not happy with the response, you can escalate the matter. All correspondences pertaining to complaints/grievances received under this service must be addressed to:

    1. Chief Manage: ‘Upset” Resolve Centre, Customer Service Department
    2. Andhra Bank, Head Office, Saifabad, Hyderabad, Tel: 040 - 23232245/23242278/23252576, Email - smsupset@andhrabank.co.in

    Redressal of Complaints and Grievance System

    • If you don’t receive a response from the customer care department at the branch/zonal office before the turnaround time or the resolution provided by the bank is not to your satisfaction, you are free to escalate your grievance to the Head Office, Customer Service of Andhra Bank:
    • You can either call the Assistant Manager of the Andhra Bank customer care department on 040 23297899 or write a mail to customerser@andhrabank.co.in stating your grievance in detail.
    • You can also write a letter to the Andhra Bank AGM at the following postal address: Sri N Suryanarayana, Asst. General Manager, Andhra Bank, Customer Service Department, Head Office, Dr. Pattabhi Bhavan, 5-9-11, Saifabad, Hyderabad - 500004

    In case the resolution provided by the Customer Service Department is not up to your satisfaction or you don’t get a response from the bank within the stipulated timeframe, you may approach the General Manager and Nodal Officer Customer Service of Andhra Bank.

    The address and contact details of the officer is:

    Smt. B Vijayalakshmi, Andhra Bank General Manager cum Nodal Officer CS, Nodal Officer for Customer Service, Andhra Bank, Head Office, 5-9-11, Saifabad, Hyderabad City - 500 004. Telangana, Tel: 040 - 23252373

    Banking Ombudsmen

    In case your grievance is not satisfactorily resolved by the bank within 30 days of receiving the complaint, you may approach the Banking Ombudsmen who are appointed by the Reserve Bank of India to resolve the grievances of the customers.

    The addresses and jurisdictions of the Banking Ombudsmen of Andhra Bank are as follows:

    Centre Phone Number
    Ahmedabad 079- 26582357, 079- 26586718
    Bengaluru 080-22210771, 080- 22275629
    Bhopal 0755-2573772, 0755- 2573776
    Bhubaneswar 0674-2396207, 0674- 2396008
    Chandigarh 0712-2721109, 0712- 2721011
    Chennai 044-25399170, 044- 25395964
    Guwahati 0361-2542556, 0361- 2540445
    Hyderabad 040-23210013, 040- 23243970
    Jaipur 0141-2570357/0141- 2570392
    Kanpur 0512-2361191/0512- 2310593
    Kolkata 033-22306222/033- 22305580
    Mumbai 022-24924607/022-24960893
    New Delhi 011-23725445/011- 23710882
    Patna 0612-2201734/0612- 2206308
    Thiruvananthapuram 0471-2332723/0471- 2329676

    Customer FAQ’s

    1. What are the information that should be provided to the customer care executives of Andhra Bank while applying for a new home loan?

    You need to keep the following information handy while applying for a new loan:

    • Pin code of the property
    • Your Take home salary
    • PAN card details

    2. Can I ask any home loan-related queries to the customer care center of Andhra Bank?

    Yes, you can ask any query to the customer care executives as far as they are related to the following home loan services:

    • New home loan application
    • Existing home loan status check
    • Home loan balance transfer
    • Existing loan repayment
    • Existing loan foreclosure or closure
    • Closing an existing loan

    3. Is it mandatory to call the customer care center of Andhra Bank from my registered mobile number?

    You can call the customer care helpline number of Andhra Bank from any mobile number, However, if you can call from your registered mobile number you will get a faster resolution of your concern.

    4. Is it possible to know the status of my new home loan application with the help of Andhra Bank customer care executives?

    Yes, you can know the status report of the applied home loan by calling the customer care executives. Keep your loan application number handy before calling.

    5. What services can I access through Andhra Bank IVRS facility?

    The following services are available on the customer care number if you have the telebanking facility:

    • Balance Enquiry
    • Last 5 transaction details of your account
    • Request for account statement
    • Information on the original loan amount, instalment amount, instalment due date, loan interest rate, etc. on your loan accounts
    • Information on last instalment amount and payment date of your loan accounts

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