A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • OBC Home Loan Customer Care

    Toll-Free Number 18001801235
    18001021235
    Chargeable Customer Care Number 01202580001

    Oriental Bank of Commerce Home Loan Customer Care IVR Manual

    Call 1800-180-1235 or 1800-102-1235. The steps that you have to go through in the Oriental Bank of Commerce Bank hotline IVR call are:

    1. Welcome to Oriental Bank of Commerce.
    2. Press 1 for Hindi, 2 for English, 3 for Punjabi, 4 for Marathi, 5 for Bengali.
    3. Once the language has been selected, you get the following options:
      • To report unauthorised or fraudulent electronic transactions in your account
      • For account enquiries
      • For debit card operations
      • For internet and mobile banking
      • For loan related enquiries
      • For demat related enquiries
      • For queries related to your existing life insurance policies
      • For service request
      • To talk to an agent
      • # to repeat this menu
    4. Press 4 to move closer to your home loan information.
    5. The call is automatically redirected to a customer care executive where you can voice your concern/issues/grievances.
    6. Press 9 to directly get in touch with the customer care official.

    Points to Remember

    Mentioned below are important points to know about contacting Oriental Bank of Commerce Home Loan Customer Care:

    • If you have any queries or suggestions, fill up the form by providing details such as your name, email, communication address, contact number, subject, comments, department, and captcha code.
    • If you want to contact the circle office of a particular city, you can do so by calling on city-specific phone numbers available here - https://www.obcindia.co.in/content/cluster-monitoring-offices.
    • Customers can also get in touch with the customer care department by visiting the bank’s zonal offices.
    • If you want to file a complaint, you can fill the online complaint form by clicking on this link - - https://www.obcindia.co.in/module/complaintnew-online-form and providing details such as name, email address, state name, district, city name, pin code, mobile number, and the captcha code.

    Redressal of Complaints and Grievance System

    1. In order to file a complaint, you can fill the Request/Complaint Form as mentioned above.
    2. In order to check the status of your complaint, click on the ‘Request/Complaint Status’ tab provided beside ‘Request/Complaint Form’.
    3. In case you have a complaint against any of the branches of Oriental Bank of Commerce, you may follow the below mentioned procedure:
      • File a complaint using the complaint form and keep the reference number.
      • Get in touch with the Branch Manager to receive immediate solution to your grievance.
      • In case the response does not satisfy you, get in touch with The Nodal Officer of the Regional Office.
      • In case the response of the Nodal Officer does not satisfy you, contact the Regional Head, Regional Office.
      • In case the response of the Regional Head does not satisfy you, you can get in touch with the AGM.: Praphull Kumar, Assistant General Manager, Complaint Cell, Corporate Office, Tel: 0124-4126395, Email: complaint@obc.co.in
      • In case the response of the AGM fails to satisfy you, you can also get in touch with the General Manager: Charanjit Singh, General Manager, Tel: 0124-4176847, Email: cgro@obc.co.in
      • In case your grievance/issue/complaint is not resolved within a timeframe of one month or if you are not happy with the reply, you can write to the Chief Customer Service Officer (Internal Ombudsman) at the below-mentioned address: Sushil Kumar, Oriental Bank of Commerce Bank of Commerce, Corporate Office, 2nd Floor, Plot No. 5, Institutional Area, Sector-32, Gurgaon – 122001, Tel: 0124-4126590 / 4126470, email:ccso@obc.co.in
      • In case the reply from the IO does not satisfy you or if the reply is not received within a timeframe of one month of filing at the CCSO level, you are free to get in touch with the Banking Ombudsman.
    Centre Contact Details of the Banking Ombudsman Office Area of Jurisdiction
    Thiruvananthapuram F R Joseph , Telephone No. 0471-2326852 /2332723/2323959 Kerala, and Union Territory of Lakshadweep and Union Territory of Puducherry
    New Delhi M Rajeshwara Rao Telephone No. (011) 23730633/ 23736270/23736271/23725445/ 23710882 Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala, Yamuna Nagar and Panchkula), and the districts of Ghaziabad and Gautam Budh Nagar of Uttar Pradesh
    Patna A F Naqvi Telephone No.0612-2322569/2323734 Bihar and Jharkhand
    Kolkata M S Soy Telephone No. (O)033-2230-4982 West Bengal and Sikkim
    Mumbai O.P. Aggarwal Telephone No. 022-24924607/24960893/2493 3358 Maharashtra and Goa
    Jaipur N.P.Topno Telephone No. (0141) 2570357/2570392 Rajasthan
    Kanpur Madhavi Sharma Telephone No. 0512-2306278/2303004 Uttaranchal and Uttar Pradesh (excluding District of Ghaziabad and Gautam Budh Nagar)
    Hyderabad M. Sebastian Telephone No. 040-23210013, 040-23243970 Andhra Pradesh
    Chennai S. Ganesh Telephone No. (044) 2539 9170 / 25395963 / 2539 9159 Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
    Guwahati B.B.Sangma Telephone No. 0361-2542556, 0361-2540445 Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
    Chandigarh J. Tashi Telephone No. 0172-2784261 Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana
    Bhopal T. Karunakaran Post Box No.32, Bhopal-462 011 Telephone No. 0755-2573772, 0755-2573776 Chhattisgarh and Madhya Pradesh
    Bhubaneswar K C Mahapatra Telephone No. 0674-2396207, 0674-2396008 Orissa
    Ahmedabad K .Chandrachoodan Telephone No. 079- 26582357, 079-26586718/2657 5807 Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
    Bangalore K.R.Ananda Telephone No. 080-22210771, 080-22275629 Karnataka

    Customer FAQ’s

    1. What are the various online services provided by Oriental Bank of Commerce?
    2. The following services can be leveraged on the website:

      • Financial inclusion
      • Forex
      • Premium services
      • Internet Banking
      • RTGS
      • NEFT
      • Online Tax Payment
      • Cash Management
      • Charges and Fees
      • General charges
      • Foreign exchange transactions
      • ATM charges
      • Charges on retail loan schemes
      • Service charges for borrowal accounts
      • Point of Sale
      • Payment Gateway
      • Oriental Bank of Commerce Bank Rewards
      • Door-Step Banking
    3. What is the maximum limit of home loan that can be availed?
    4. There is no maximum limit placed on housing loan. The maximum permissible amount can be calculated as per the income of the individual. The maximum limit set on home furnishing loan is Rs.25 lakh.

    5. What are the eligibility criteria of home loan at Oriental Bank of Commerce?
    6. Any individual having a steady source of income, self-employed individuals, businessmen, professionals, farmers, etc. can borrow home loan from Oriental Bank of Commerce.

    7. What is the maximum repayment age for individuals getting home loans from Oriental Bank of Commerce?
      • For pensioned salaried individuals, the maximum repayment age is up to 75 years.
      • For non-pensionable salaried individuals, the maximum repayment age is up to 60 years or superannuation, whichever is earlier.
      

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