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  • OBC Home Loan Customer Care

    Oriental Bank of Commerce or OBC has been merged with Punjab National Bank (PNB) with effect from 1 April 2020. The official website of OBC is retained for archival purpose only and is now redirected to the PNB website. All the latest updates in relation to the services offered by the bank can be found on the official PNB website.

    Toll-Free Number 18001801235
    18001021235
    Chargeable Customer Care Number 01202580001

    Oriental Bank of Commerce Home Loan Customer Care IVR Manual

    Call 1800-180-1235 or 1800-102-1235. The steps that you have to go through in the Oriental Bank of Commerce Bank hotline IVR call are:

    1. Welcome to Oriental Bank of Commerce.
    2. Press 1 for Hindi, 2 for English, 3 for Punjabi, 4 for Marathi, 5 for Bengali.
    3. Once the language has been selected, you get the following options:
      • To report unauthorised or fraudulent electronic transactions in your account
      • For account enquiries
      • For debit card operations
      • For internet and mobile banking
      • For loan related enquiries
      • For demat related enquiries
      • For queries related to your existing life insurance policies
      • For service request
      • To talk to an agent
      • # to repeat this menu
    4. Press 4 to move closer to your home loan information.
    5. The call is automatically redirected to a customer care executive where you can voice your concern/issues/grievances.
    6. Press 9 to directly get in touch with the customer care official.

    Points to Remember

    Mentioned below are important points to know about contacting Oriental Bank of Commerce Home Loan Customer Care:

    • If you have any queries or suggestions, fill up the form by providing details such as your name, email, communication address, contact number, subject, comments, department, and captcha code.
    • If you want to contact the circle office of a particular city, you can do so by calling on city-specific phone numbers available here - https://www.obcindia.co.in/content/cluster-monitoring-offices.
    • Customers can also get in touch with the customer care department by visiting the bank’s zonal offices.
    • If you want to file a complaint, you can fill the online complaint form by clicking on this link - - https://www.obcindia.co.in/module/complaintnew-online-form and providing details such as name, email address, state name, district, city name, pin code, mobile number, and the captcha code.

    Redressal of Complaints and Grievance System

    1. In order to file a complaint, you can fill the Request/Complaint Form as mentioned above.
    2. In order to check the status of your complaint, click on the ‘Request/Complaint Status’ tab provided beside ‘Request/Complaint Form’.
    3. In case you have a complaint against any of the branches of Oriental Bank of Commerce, you may follow the below mentioned procedure:
      

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