You can call 1800-425-2233 (toll-free) to reach home loan assistance through the bank’s phone banking service. The steps are as listed below:
You can address your home loan related queries to the customer care executive.
If you register a complaint regarding any banking service/product and Lakshmi Vilas Bank does not provide you with a satisfactory response within 5 days, you can forward your complaint to a Regional Nodal Officer, based on your branch location.
|Name||Contact Details||Areas of Jurisdiction|
|Mr. Mayank Bhargava||011 45753401||Chhattisgarh, Jharkhand, Odisha, Rajasthan, Uttar Pradesh, Delhi, Haryana, West Bengal|
|Mr. Parag Gopal||022 49732065||Gujarat, Maharashtra, Madhya Pradesh|
|Mr. Jagannath N||080 22631312||Karnataka|
|Mr. R Thamotharan||0422 2384001||Kerala|
|Mr. KS Rajansundharam||044 40064104||Tamil Nadu, Puduchery|
|Mr. Rama Rao P||040 23759205||Telangana and Andhra Pradesh|
|Mr. Palaniappan Meyyappan||04324 258423||Tamil Nadu|
If you have not received a response to your complaint/grievance within 15 working days or you are not satisfied with the response provided, the Grievance Redressal Officer (GRO) at the Administration Office will look into the matter.
The Grievance Redressal Officer’s contact details are as given below:
|LVK GRO||Mrs. Neena Anand|
|Contact Number||044 40064101|
|Address||The Lakshmi Vilas Bank Ltd, Corporate Office Annex, Plot No.136, Greams Road, 2nd Floor, P.M. Tower, Chennai- 600006|
If you are not satisfied with the GRO’s decision, you can approach the Banking Ombudsman appointed by RBI mandate.
Another way to reach out for registering complaint is through Online form at https://eseva.lvbank.in:4796/online/wf_ctt01.aspx
You can track your home loan application through the bank’s website.
If you are dissatisfied with the response to your grievance at the bank level, you may approach the Banking Ombudsman.
Yes, you may register your complaint in writing at a bank branch. The complaint will be forwarded to the Branch Manager for resolution within the stipulated timeframe.
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