A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Lakshmi Vilas Home Loan Customer Care

    Toll-Free Number (India) 18602671234
    18002094555
    Overseas +91-44-6685-4555
    Lakshmi Vilas Bank was merged with DBS Bank's Indian subsidiary in 2020.

    Redressal of Complaints and Grievance System

    The following are the various levels of grievance redressal if your issue has not been resolved by calling the helpline number:

    Write to your branch's Customer Service Manager:

    These are the contact details of the CSMs of various branches:

    City Address Telephone Number Email Address
    Andheri DBS Bank India Limited, Unit No.1 & 6, Kanakia Wall Street, CTS No. 25, Andheri Kurla Road, Chakala, Andheri East, Mumbai – 400093, Maharashtra +912268331201, Extn: 61201 sreeram1@dbs.com
    Bengaluru DBS Bank India Limited, Salarpuria Windsor, 3, Ulsoor Road, Bengaluru – 560042 +918066328888, Extn: 28872 rennumukharjii@dbs.com
    Bhubaneswar DBS Bank India Limited, Esplanade One Mall, 3rd Floor, Office No. 301, 721, Rasulgarh, Bhubaneswar - 751010, Odisha +919051396963 bishwarup@dbs.com
    Chennai DBS Bank India Limited, 806, Anna Salai, Chennai – 600002 +914466568888, Extn: 68894 rakhee@dbs.com
    Coimbatore DBS Bank India Limited, Mayflower Midcity, 1510, Trichy Road, Coimbatore – 641018 +914222210745 sambathkumar@dbs.com
    Cuddalore DBS Bank India Limited, Office building no.1, Anugraha Satellite Township, Periyakattupalayam Village, East Coast Road, Cuddalore Taluk – 605007, Tamil Nadu +914132265102 vinothkumar@dbs.com
    Delhi DBS Bank India Limited, 100 Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110001 +911166538888 pollytalwar@dbs.com
    Gurgaon DBS Bank India Limited, Unit 4B, Ground Floor, DLF Building no.10, Tower C, DLF Cyber City, Phase-II, Sector 24, Gurugram, Haryana – 122002 +918657593720 richapant@dbs.com
    Hyderabad DBS Bank India Limited, 6-3-1109/1/P/G1/Ground Floor, Jewel Pawani Towers, Somajiguda, Raj Bhavan Road, Hyderabad, Telangana - 500082 +91408657593710 sanjaykonnur@dbs.com
    Kolhapur DBS Bank India Limited, Amit Plaza. 199/4, 1st Floor, Gandhinagar Main Road, Kolhapur – 416119 +912316658800 deepakkurhade@dbs.com
    Kolkata DBS Bank India Limited, 4A, Little Russell Street, Kolkata – 700071 +913366218888 antararay@dbs.com
    Ludhiana Direct Tel: Email: DBS Bank India Limited, F 39, Malhar Road, Sarabha Nagar, Ludhiana – 141001 +918657593733 ramandeepsingh@dbs.com
    Mumbai DBS Bank India Limited, Express Towers, 1st Floor, Nariman Point, Mumbai – 400021 +912266388888 kalyanbasubasu@dbs.com
    Nasik DBS Bank India Limited, 40/1/A1, Jolly Plaza, Howson Road, Deolali Camp, Nashik – 422401 +912536632100 saketdangre@dbs.com
    Noida DBS Bank India Limited, Zygon Square, 3rd Floor, Block H-1 A, Sector-63, Noida – 201307, Uttar Pradesh +918657593715 samarthjain@dbs.com
    Pune DBS Bank India Limited, Fortune House, Plot No. 363/2, Gokhale Rd, Model Colony, Shivajinagar, Pune – 411016 +9120 66218888 manasi@dbs.com
    Salem DBS Bank India Limited, 24, Yercaud Road, Opp Modern Theaters, Kannakurichi Po, Salem – 636008 +914272551303 / +914272551300 periyasamy@dbs.com
    Surat DBS Bank India Limited, 2nd Floor, Above Shree Ambica Auto, Plot No 10/11, Bhatpore GIDC, Opp ONGC Hazira, Surat – 394510 +912616675416 shrutidesai@dbs.com
    Vadodara DBS Bank India Limited, Ground Floor, Riddhi Complex, Opp Bankers Heart Institute, Old Padra Road, Vadodara – 390015, Gujarat +918657593729 santoshsamuel@dbs.com
    Level 1: Write to your branch's Branch Manager or City Head:

    If you fail to get a response from the Customer Service Manager as mentioned above, contact the branch manager or city head as given below:

    City Address Telephone Number Email Address
    Andheri DBS Bank India Limited, Unit No.1 & 6, Kanakia Wall Street, CTS No. 25, Andheri Kurla Road, Chakala, Andheri East, Mumbai – 400093, Maharashtra +91 22 6833 1211 ramprakash@dbs.com
    Bengaluru DBS Bank India Limited, Salarpuria Windsor, 3, Ulsoor Road, Bangalore – 560042 +918066328813 raghavendra6@dbs.com
    Bhubaneswar DBS Bank India Limited, Esplanade One Mall, 3rd Floor, Office No. 301, 721, Rasulgarh, Bhubaneswar - 751010, Odisha +91 0674-2548050 anshumanmohanty@dbs.com
    Chennai DBS Bank India Limited, 806, Anna Salai, Chennai – 600002 +91 44 6656 8888 devichandra@dbs.com
    Coimbatore DBS Bank India Limited, Mayflower Midcity, 1510, Trichy Road, Coimbatore – 641018 +91 422 2210749 deepakarumugam@dbs.com
    Cuddalore DBS Bank India Limited, Office building no.1, Anugraha Satellite Township, Periyakattupalayam Village, East Coast Road Cuddalore Taluk-605007, Tamil Nadu +91 41 42615100 ssivaraman@dbs.com
    Delhi DBS Bank India Limited, Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110001 +911166538888 vaibhavjain@dbs.com
    Gurgaon DBS Bank India Limited, Unit 4B, Ground Floor, DLF Building no.10, Tower C, DLF Cyber City, Phase-II, Sector 24, Gurugram, Haryana – 122002 0124 - 2350718 rajeevmutha@dbs.com
    Hyderabad DBS Bank India Limited, 6-3-1109/1/P/G1/Ground Floor, Jewel Pawani Towers, Somajiguda, Raj Bhavan Road, Hyderabad, Telangana 500082 +91 9848932223 srinivasarao@dbs.com
    Indore DBS Bank India Limited, First Floor No. 103,104, Vikram Heights, Y N Road, Indore – 452001, Madhya Pradesh +91 8657593726 umeshyadav@dbs.com
    Kolhapur DBS Bank India Limited, 199/4 Amit Plaza, 1st floor, Gandhinagar Main Road, Kolhapur – 416119 +91 231 6658800 anandkulkarni@dbs.com
    Kolkata DBS Bank India Limited, 4A, Little Russell Street, Kolkata – 700071 +9133 66218888 shilpimullick@dbs.com
    Ludhiana DBS Bank India Limited, F 39, Malhar Road, Sarabha Nagar, Ludhiana – 141001 +91 86575 93734 amritindersingh@dbs.com
    Mumbai DBS Bank India Limited, 1st Floor, Express Towers, Nariman Point, Mumbai – 400021 +91 22 6638 8888 asifazad@dbs.com
    Nasik DBS Bank India Limited, 41/A Jolly Plaza Howson Road, Deolali Camp, Nashik – 422401 +91 253 6632100 charudatta@dbs.com
    Noida DBS Bank India Ltd, Zygon Square, 3rd Floor, Block H-1 A, Sector-63, Noida – 201307, Uttar Pradesh +91 8657593715 nitinpuri@dbs.com
    Pune DBS Bank India Limited, Fortune House, Plot No. 363/2, Gokhale Rd, Model Colony, Shivaji Nagar, Pune – 411016 +9120 6621 8888 bhuwan@dbs.com
    Salem DBS Bank India Limited, 24, Yercaud Road, Opp Modern Theaters, Kannakurichi Po, Salem – 636008 +91 427 2551300 sivakumar@dbs.com
    Surat DBS Bank India Limited, 2nd Floor, Above Shree Ambica Auto, Plot No 10/11, Bhatpore GIDC, Opp ONGC Hazira, Surat – 394 510 +91 261 6675400 vishalagrawal@dbs.com
    Vadodara DBS Bank India Limited, Ground Floor, Riddhi Complex, Opp Bankers Heart Institute, Old Padra Road, Vadodara – 390015, Gujarat +91 8657593732 rinkalshah@dbs.com
    Level 2: If not satisfied with the redressal given in level 2, you can contact the Nodal Officer in the address given below for a resolution within 7 business days:
    Nodal Officer , DBS Bank India Limited
    16th Floor, Express Towers , Nariman Point
    Mumbai – 400 021.

    Tel: +91 22 66147578

    Email: dbsnodalofficer@dbs.com

    Level 3: If the response from the Nodal Officer too is unsatisfactory, you can get in touch with the senior management in charge of consumer banking as given below:
    Managing Director
    Head – Consumer Banking (India)
    DBS Bank India Limited
    16th Floor, Express Towers
    Nariman Point
    Mumbai – 400 021.

    Tel: +91 22 66131214

    Email: cbgheaddbsindia@dbs.com

    Level 4: If the response from the Managing Director does not address your issue, you may get in touch with the CEO as given below:
    Managing Director and CEO,
    DBS Bank India Limited , 19th Floor, Express Towers
    Nariman Point , Mumbai – 400 021.

    Tel: +91 22 66388847

    Email: ceodbsindia@dbs.com

    Level 5: If still not satisfied with the resolution after going through all the levels given above, you may contact the Banking Ombudsman for your respective city.

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