A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • Lakshmi Vilas Home Loan Customer Care

    Toll-Free Number 18004252233

    Lakshmi Vilas Bank IVR Customer Care Manual

    You can call 1800-425-2233 (toll-free) to reach home loan assistance through the bank’s phone banking service. The steps are as listed below:

    • Welcome to Lakshmi Vilas Bank Phone Banking service. To proceed in English, press 1.
    • For assistance in Tamil, press 2.
    • For assistance in Hindi, press 3.
    • After you have selected you preferred language, the call will be transferred to a customer care executive.

    You can address your home loan related queries to the customer care executive.

    Redressal of Complaints and Grievance System

    If you register a complaint regarding any banking service/product and Lakshmi Vilas Bank does not provide you with a satisfactory response within 5 days, you can forward your complaint to a Regional Nodal Officer, based on your branch location.

    Name Contact Details Areas of Jurisdiction
    Mr. Mayank Bhargava 011 45753401 Chhattisgarh, Jharkhand, Odisha, Rajasthan, Uttar Pradesh, Delhi, Haryana, West Bengal
    Mr. Parag Gopal 022 49732065 Gujarat, Maharashtra, Madhya Pradesh
    Mr. Jagannath N 080 22631312 Karnataka
    Mr. R Thamotharan 0422 2384001 Kerala
    Mr. KS Rajansundharam 044 40064104 Tamil Nadu, Puduchery
    Mr. Rama Rao P 040 23759205 Telangana and Andhra Pradesh
    Mr. Palaniappan Meyyappan 04324 258423 Tamil Nadu

    If you have not received a response to your complaint/grievance within 15 working days or you are not satisfied with the response provided, the Grievance Redressal Officer (GRO) at the Administration Office will look into the matter.

    The Grievance Redressal Officer’s contact details are as given below:

    LVK GRO Mrs. Neena Anand
    Contact Number 044 40064101
    Email address principalnodal@lvkbank.in
    Address The Lakshmi Vilas Bank Ltd, Corporate Office Annex, Plot No.136, Greams Road, 2nd Floor, P.M. Tower, Chennai- 600006

    If you are not satisfied with the GRO’s decision, you can approach the Banking Ombudsman appointed by RBI mandate.

    Another way to reach out for registering complaint is through Online form at https://eseva.lvbank.in:4796/online/wf_ctt01.aspx

    FAQ’s

    1. How do I track my home loan application?

      You can track your home loan application through the bank’s website.

    2. I have not received a satisfactory response to my grievance at the bank level. What should I do?

      If you are dissatisfied with the response to your grievance at the bank level, you may approach the Banking Ombudsman.

    3. Can I register my complaint in person at a bank branch?

      Yes, you may register your complaint in writing at a bank branch. The complaint will be forwarded to the Branch Manager for resolution within the stipulated timeframe.

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