IFFCO Tokio Insurance Customer Care

IFFCO Tokio is among the most well-known health insurance providers in India that offers smart health insurance plans, along with prompt, dedicated and efficient customer support that helps customers with their plan-related queries.

IFFCO Tokio General Insurance Company Limited is a joint venture between Indian Farmers Fertilizer Cooperative (IFFCO) and Tokio Marine and Nichido Fire Group and is a renowned banking institution operating out of India. The company has been offering a number of a general insurance products that meet the needs and requirements of its customers.

The insurance company provides a plethora of options when it comes to insurance products. Given the fact that unforeseen events can occur at any given point of time, being covered under the safety of a health insurance policy can go a long way. An individual can avail a health insurance plan to ensure that they do not have to struggle in getting their medical expenses cleared. These are available at affordable interest rates and it can be purchased for an individual or for the individual’s family.

Health Insurance Offered by IFFCO Tokio General Insurance Company Limited:

The various health insurance policies offered by IFFCO Tokio General Insurance Company Limited to the general public are listed below:

  • Family Health Protector Policy
  • Individual Health Protector Policy
  • Swasthya Kavach Policy
  • Individual Medishield Policy
  • Personal Accident Insurance Policy
  • Critical Illness Insurance Policy
  • Health Protector Plus Policy

IFFCO Tokio Health Insurance Toll Free Number:

IFFCO Tokio has a highly trained and professional customer care team that caters to any needs or queries that a customer might have. A customer can call up customer care in regard to queries related to requesting for a policy copy, lapsed policies, requesting for policy change, policy renewal, setting renewal reminders, claim queries, any complaints, etc. An individual can contact customer care on their toll-free number if they have a query or they can even email the company.

IFFCO Tokio Health Insurance Customer Care can be contacted on their toll-free number at any given time of the day. The toll-free number is:

  • 1-800-103-5499

An individual can also get in touch with IFFCO Tokio’s customer care team on an alternate number as well:

  • (0124) 428-5499

An individual can contact the customer care team by email by sending their queries to:

  • websupport@iffcotokio.co.in

If the customer is not comfortable with using any of the channels mentioned above, they can send a mail to the following address:

  • Corporate Office

IFFCO Tower,

Plot No.3,

Sector 29,


Haryana (India)

The customer can even visit the official website of IFFCO Tokio (www.iffcotokio.co.in/contact-us) where they will have to scroll to the bottom of the page to select the “Contact Form”. The customer will have to then enter their details as well as describe their problem in their own words.

IFFCO Tokio General Insurance Company Limited strives to provide nothing but the best service to the company’s customers. If a customer, at any stage, has any query or complaint related to any insurance product or any health insurance policy, they can simply contact the company’s customer care team to have their problem addressed. A customer can even get in touch with the insurance ombudsmen who has been designated to the customer’s area of residence.

Given below is the updated insurance ombudsmen list:

Jurisdiction of Office Office Details
Karnataka Bengaluru Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru - 560 078 Tel: 080-26652048/26652049 Email: bimalokpal.bengaluru@gbic.co.in
Gujarat, Dadra & Nagar Haveli, Daman and Diu Ahmedabad Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad-380 001 Tel: 079-25501201/02/05/06, Email: bimalokpal.ahmedabad@gbic.co.in
Orissa Bhubaneshwar Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar-751 009. Tel: 0674-2596461/2596455 Fax: 0674-2596429 Email: bimalokpal.bhubaneswar@gbic.co.in
Madhya Pradesh Chhattisgarh Bhopal Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal-462003 Tel: 0755-2769201/2769202 Fax: 0755-2769203 Email: bimalokpal.bhopal@gbic.co.in
Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry) Chennai Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai-600 018 Tel: 044-24333668/24335284, Fax: 044-24333664 Email: bimalokpal.chennai@gbic.co.in
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh. Chandigarh Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17-D, Chandigarh-160017 Tel: 0172-2706196/2706468, Fax: 0172-2708274 Email: bimalokpal.chandigarh@gbic.co.in
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura Guwahati Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati-781001(ASSAM). Tel: 0361-2132204/2132205, Fax: 0361-2732937 Email: bimalokpal.guwahati@gbic.co.in
Delhi Delhi Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi-110002. Tel: 011 - 23239633/23237532, Fax: 011 – 23230858 Email: bimalokpal.delhi@gbic.co.in
Rajasthan Jaipur Office of the Insurance Ombudsman, Jeevan Nidhi – 2 Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur-302 005. Rajasthan Tel: 0141-2740363 Email: bimalokpal.jaipur@gbic.co.in
Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry Hyderabad Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 Tel: 040 - 65504123/23312122 Fax: 040 – 23376599 Email: bimalokpal.hyderabad@gbic.co.in
West Bengal, Sikkim, Andaman & Nicobar Islands Kolkata Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072 Tel: 033 - 22124339/22124340 Fax : 033 – 22124341 Email: bimalokpal.kolkata@gbic.co.in
Kerala, Lakshadweep, Mahe which is a part of Pondicherry Ernakulam Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015 Tel: 0484 - 2358759/2359338, Fax: 0484 – 2359336 Email: bimalokpal.ernakulam@gbic.co.in
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane Mumbai Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 Tel: 022 - 26106552/26106960 Fax: 022 – 26106052 Email: bimalokpal.mumbai@gbic.co.in
State of Uttarakhand and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur Noida Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301 Tel: 0120-2514250/2514252/2514253 Email: bimalokpal.noida@gbic.co.in
Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region Pune Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030 Tel: 020-41312555 Email: bimalokpal.pune@gbic.co.in
Bihar, Jharkhand Patna Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800006 Tel: 0612-2680952 Email: bimalokpal.patna@gbic.co.in
Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar Lucknow Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001 Tel: 0522 - 2231330/2231331, Fax: 0522 – 2231310 Email: bimalokpal.lucknow@gbic.co.in
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