You need health cover regardless of what you take two at a time - pills or stairs.

IFFCO Tokio Insurance Customer Care

IFFCO Tokio is among the most well-known health insurance providers in India that offers smart health insurance plans, along with prompt, dedicated and efficient customer support that helps customers with their plan-related queries.
 4.0 / 5.0   by 77 users
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Cashless Treatment

Customer Service

Medical Coverage

Claim Experience

IFFCO Tokio General Insurance Company Limited is a joint venture between Indian Farmers Fertilizer Cooperative (IFFCO) and Tokio Marine and Nichido Fire Group and is a renowned banking institution operating out of India. The company has been offering a number of a general insurance products that meet the needs and requirements of its customers.

The insurance company provides a plethora of options when it comes to insurance products. Given the fact that unforeseen events can occur at any given point of time, being covered under the safety of a health insurance policy can go a long way. An individual can avail a health insurance plan to ensure that they do not have to struggle in getting their medical expenses cleared. These health insurance plans are available at affordable interest rates and it can be purchased for an individual or for the individual’s family.

Health Insurance Offered by IFFCO Tokio General Insurance Company Limited:

The various health insurance policies offered by IFFCO Tokio General Insurance Company Limited to the general public are listed below:

  • Family Health Protector Policy
  • Individual Health Protector Policy
  • Swasthya Kavach Policy
  • Individual Medishield Policy
  • Personal Accident Insurance Policy
  • Critical Illness Insurance Policy
  • Health Protector Plus Policy

IFFCO Tokio Health Insurance Toll Free Number:

IFFCO Tokio has a highly trained and professional customer care team that caters to any needs or queries that a customer might have. A customer can call up customer care in regard to queries related to requesting for a policy copy, lapsed policies, requesting for policy change, policy renewal, setting renewal reminders, claim queries, any complaints, etc. An individual can contact customer care on their toll-free number if they have a query or they can even email the company.

IFFCO Tokio Health Insurance Customer Care can be contacted on their toll-free number at any given time of the day. The toll-free number is:

  • 1-800-103-5499

An individual can also get in touch with IFFCO Tokio’s customer care team on an alternate number as well:

  • (0124) 428-5499

An individual can contact the customer care team by email by sending their queries to:

  • websupport@iffcotokio.co.in

If the customer is not comfortable with using any of the channels mentioned above, they can send a mail to the following address:

  • Corporate Office

IFFCO Tower,

Plot No.3,

Sector 29,

Gurgaon-122001

Haryana (India)

The customer can even visit the official website of IFFCO Tokio (www.iffcotokio.co.in/contact-us) where they will have to scroll to the bottom of the page to select the “Contact Form”. The customer will have to then enter their details as well as describe their problem in their own words.

IFFCO Tokio General Insurance Company Limited strives to provide nothing but the best service to the company’s customers. If a customer, at any stage, has any query or complaint related to any insurance product or any health insurance policy, they can simply contact the company’s customer care team to have their problem addressed. A customer can even get in touch with the insurance ombudsmen who has been designated to the customer’s area of residence.

Given below is the updated insurance ombudsmen list:

Jurisdiction of Office Office Details
Karnataka Bengaluru Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru - 560 078 Tel: 080-26652048/26652049 Email: bimalokpal.bengaluru@gbic.co.in
Gujarat, Dadra & Nagar Haveli, Daman and Diu Ahmedabad Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad-380 001 Tel: 079-25501201/02/05/06, Email: bimalokpal.ahmedabad@gbic.co.in
Orissa Bhubaneshwar Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar-751 009. Tel: 0674-2596461/2596455 Fax: 0674-2596429 Email: bimalokpal.bhubaneswar@gbic.co.in
Madhya Pradesh Chhattisgarh Bhopal Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal-462003 Tel: 0755-2769201/2769202 Fax: 0755-2769203 Email: bimalokpal.bhopal@gbic.co.in
Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry) Chennai Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai-600 018 Tel: 044-24333668/24335284, Fax: 044-24333664 Email: bimalokpal.chennai@gbic.co.in
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh. Chandigarh Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17-D, Chandigarh-160017 Tel: 0172-2706196/2706468, Fax: 0172-2708274 Email: bimalokpal.chandigarh@gbic.co.in
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura Guwahati Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati-781001(ASSAM). Tel: 0361-2132204/2132205, Fax: 0361-2732937 Email: bimalokpal.guwahati@gbic.co.in
Delhi Delhi Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi-110002. Tel: 011 - 23239633/23237532, Fax: 011 – 23230858 Email: bimalokpal.delhi@gbic.co.in
Rajasthan Jaipur Office of the Insurance Ombudsman, Jeevan Nidhi – 2 Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur-302 005. Rajasthan Tel: 0141-2740363 Email: bimalokpal.jaipur@gbic.co.in
Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry Hyderabad Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004 Tel: 040 - 65504123/23312122 Fax: 040 – 23376599 Email: bimalokpal.hyderabad@gbic.co.in
West Bengal, Sikkim, Andaman & Nicobar Islands Kolkata Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072 Tel: 033 - 22124339/22124340 Fax : 033 – 22124341 Email: bimalokpal.kolkata@gbic.co.in
Kerala, Lakshadweep, Mahe which is a part of Pondicherry Ernakulam Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015 Tel: 0484 - 2358759/2359338, Fax: 0484 – 2359336 Email: bimalokpal.ernakulam@gbic.co.in
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane Mumbai Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 Tel: 022 - 26106552/26106960 Fax: 022 – 26106052 Email: bimalokpal.mumbai@gbic.co.in
State of Uttarakhand and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur Noida Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301 Tel: 0120-2514250/2514252/2514253 Email: bimalokpal.noida@gbic.co.in
Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region Pune Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030 Tel: 020-41312555 Email: bimalokpal.pune@gbic.co.in
Bihar, Jharkhand Patna Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna – 800006 Tel: 0612-2680952 Email: bimalokpal.patna@gbic.co.in
Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar Lucknow Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001 Tel: 0522 - 2231330/2231331, Fax: 0522 – 2231310 Email: bimalokpal.lucknow@gbic.co.in

IFFCO Tokio Insurance Customer Care Reviews

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  • review Health Insurance
    "Its Good"
    0.5 4.0/5 "Great!"
    My company have provided me a health insurance with Iffco Tokio. It has cash less treatment, in my place they got lot especially in major hospital like Apollo. I don't claim, They gave me medical cover for me. It has pre existing and critical illness.
    Was this review helpful? 1
    , ahmedabad
    Reviewed on Dec 07, 2018
  • review Health Insurance
    "GOOD"
    0.5 4.0/5 "Great!"
    The reason for taking the health insurance with the IFFCO TOKIO GENERAL INSURANCE is for tax benefits. The premium i pay 25k for this policy which gives the medical coverage is nominal. I have no claim with this policy and i am using it from last 10 years.
    Was this review helpful? 0
    , kolkata
    Reviewed on Dec 07, 2018
  • review Health Insurance
    "Its Good"
    0.5 3.5/5 "Pretty good"
    I got the medical cover around Rs.3 lakhs recently Iffco Tokiyo got tie up with Park hospital in Gurgaon location. They are providing cash less treatment. I got policy number it is useful for the emergency purpose, they have good claim facility too.
    Was this review helpful? 0
    , gurgaon
    Reviewed on Nov 22, 2018
  • review Health Insurance
    "Average health insurance"
    0.5 4.0/5 "Great!"
    Till now i have not used the health insurance policy. I have not made any claim settlement so far. Based on the company policy, they have given me coverage amount of Rs. 2,5 lakhs. This is policy given for my family. They have given the hospital list and every area has been covered under my city.
    Was this review helpful? 0
    , greater noida
    Reviewed on Nov 22, 2018
  • review Health Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have taken my health insurance with IFFCO TOKIYO , i dont pay premium the company directly pay on my behalf so i dont know how much i need to pay insurance and this insurance include accidental policy and it has got tie up with various hospitals.
    Was this review helpful? 0
    , dariba
    Reviewed on Nov 14, 2018
  • review Health Insurance
    "Good Policy"
    0.5 4.0/5 "Great!"
    My health is insured with IFFCO TOKIO from last 5 years, there was no claim experience so far with this insurance policy. A premium of Rs 6000 has to be paid for this insurance policy. The coverage value of this insurance is Rs 4 lakhs and it covers self and spouse.
    Was this review helpful? 1
    , hyderabad
    Reviewed on Sep 27, 2018
  • review Health Insurance
    "Good Service"
    0.5 5.0/5 "Blown Away!"
    I've health insurance policy with the IFFco Tokyo. I am paying a premium of 8000as Joining fee. The policy is for entire family. The annual coverage of the policy, 15-20 Lacs. So far in terms of the policy benefits it is a recommendable policy to have.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Aug 16, 2018
  • review Health Insurance
    "Good service"
    0.5 4.0/5 "Great!"
    I had taken this loan almost long time back and the experience with them had been good. There has not been good cashless treatment facilities with the insurance policy but i have not used it so far. The insurance policy cover most of the hospitals with the hospitals in my locality. There ahs not been any claims made so far.
    Was this review helpful? 1
    , noida
    Reviewed on Jul 29, 2018
  • review Health Insurance
    "Not satisfied"
    0.5 1.0/5 "Really Bad"
    I took health insurance from Iffco tokio health insurance . I have choose this insurance mainly because of convincing premium amount . I have closed this insurance as they told it cover pre disease coverage . During claim process , there is no proper response from the customer service and response .
    Was this review helpful? 1
    , vadodara
    Reviewed on Jul 17, 2018
  • review Health Insurance
    "Best policy"
    0.5 5.0/5 "Blown Away!"
    I have my health insured with IFFCO TOKYO from last 1 year, i am happy with the coverage value of this insurance policy. I do not have claim experience so far with this insurance company. My premium amount gets auto deducted from the salary account. I have a coverage of Rs 5 lakhs for this insurance.
    Was this review helpful? 0
    , kolkata
    Reviewed on Apr 25, 2018
  • review Health Insurance
    "Excellent service"
    0.5 5.0/5 "Blown Away!"
    I have taken Health Insurance with Iffco tokio,the premkum amount is 8000 paid by cash,i have no claim experience with the,they cover 100% cashless treatment.I am happy with the insurance.This policy is including family member is five lakhs.
    Was this review helpful? 0
    , kolkata
    Reviewed on Mar 02, 2018
  • review Health Insurance
    "Good policy to use"
    0.5 4.0/5 "Great!"
    I never got any claim experience with the IFFCO TOKIO GENERAL INSURANCE health insurance policy. The customer support service is average with the IFFCO TOKIO GENERAL INSURANCE company. This policy covers 3 members in my family,. The medical coverage of Rs,2lakh is available with this policy.
    Was this review helpful? 0
    , goa
    Reviewed on Feb 05, 2018
  • review Health Insurance
    "Great Insurance"
    0.5 3.5/5 "Pretty good"
    Iffco Tokio have given me a Health coverage of Rs.25 Lakhs for my complete family.. The Insurance lasts for 5 Generations. I have been in this Health Insurance for the past 4 years. I took it because it had a collaberation with Apollo. Claims experience is sometimes difficult though over here.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jan 07, 2018
  • review Health Insurance
    "Claim Experience has been good"
    0.5 4.0/5 "Great!"
    This is a company provided Health Insurance and they have given me a coverage of Rs.4 Lakhs. The number of network hospital are more. The claim experience with them has been very good. The Cashless options with them is quite good too. They have been very good.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jan 06, 2018
  • review Health Insurance
    "Claim Experience has been good"
    0.5 5.0/5 "Blown Away!"
    This was the previous Insurance I had. And I felt it was a very good one that I had. They offered me a coverage of Rs.2.5 Lakhs and the number of hospitals in this Insurares are very high. The claim experience over here is pretty good and easy too.
    Was this review helpful? 0
    , gurgaon
    Reviewed on Dec 20, 2017
  • review Health Insurance
    "Good Doctor for Family"
    0.5 5.0/5 "Blown Away!"
    Its a low premium health insurance with high benefits, I make the premium around Rs.6000 for 4 person. It gives me the medical coverage of 1 lakh for each, totally coverage has Rs. 4 lakhs. Customer service is also good, Iffco Tokiyo is providing coverage for multiple diseases with reputed hospitals.
    Was this review helpful? 0
    , mumbai
    Reviewed on Nov 13, 2017
  • review Health Insurance
    "Overall good"
    0.5 5.0/5 "Blown Away!"
    I have taken a health insurance com Accidental coverage from Iffco tokio general insurance. The customer services are good. It was a online process as well. The premium is of 1800 and it is paid on a yearly basis. The medical coverage is of five lakhs.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Sep 20, 2017
  • review Health Insurance
    "Excellent"
    0.5 4.5/5 "Excellent!"
    I am having health insurance policy with the Iffco tokio general insurance company . I had been with them from the last three years of time. Customer service is an excellent one and I have not faced any issues with them till now. Response and other features were really a good one.
    Was this review helpful? 0
    , vadodara
    Reviewed on Aug 21, 2017
  • review Health Insurance
    "Its Average"
    0.5 3.0/5 "Satisfactory"
    I am holding IFFCO TOKIO health insurance around four years, but I don't have any claim experience as of now. My company is paying for the health insurance, they gave the medical coverage of Rs. 5 lakhs its has covers for me. It got good network hospital with cash less treatment facility.
    Was this review helpful? 1
    , chennai
    Reviewed on May 24, 2017
  • review Health Insurance
    "Very good insurance policy"
    0.5 4.0/5 "Great!"
    Having a medical insurance policy with IFFCO TOKIO GENERAL INSURANCE company, which was provided by my company. I am not aware of the claim experience. Because I haven't got any claim experience so far. I am not sure how much my company pays to this insurance policy. This medical insurance covers whole family .
    Was this review helpful? 0
    , pune
    Reviewed on May 13, 2017
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