IndusInd Bank Home Loan Customer Care

IndusInd Bank Customer Care IVR Manual 

You can call the bank’s customer care for any queries relating to home loans. You can reach the phone banking service by dialling 18602677777 and follow the steps listed below: 

• Good Morning. Welcome to IndusInd Phone Banking Services. Join the digitization wave with IndusInd Bank. Download Indus Mobile and Video Branch app through the Playstore on your mobile phone today.
• For Banking, press 1
• For Credit cards. press 2
• For Indus Forex Card, press 3
• For NRI specialized desk, press 4
• For Loan and other products, press 5
• Press 6 for channel deactivation
• Press * to repeat this menu
• Once you press the appropriate number, you will be connected to a customer care executive.

IndusInd Bank Grievance Redressal

In case, you have any complaints get in touch with the grievance redressal cell of the bank.

• You can get in touch with the customer care executives to resolve the issue that you might be facing. In case, they fail to resolve the query you can approach the branch manager.
• If the branch manager fails to address the grievance within 7 days, you can escalate the matter to the regional heads.
• If the grievance remains unaddressed or unresolved for a period of 7 days after being brought to the attention of the regional heads, you can approach the nodal officer.
• If the nodal officer is unable to resolve the issue to your satisfaction within a period of 7 days, the matter will be investigated by the Chief Customer Service officer (CCSO) - Internal Ombudsman.

Contact Details for Grievance Redressal

The following are the contact details for grievance redressal:

Details of Nodal Officers at Regional and Corporate Level

Note: You can find the complete list here - https://www.indusind.com/content/dam/indusind/PDF/RNO-regional-nodal-officers.pdf