A "low interest" loan shouldn't mean you have very little interest in paying it back!
| Toll-Free Number | 18601207777 |
Call 18601207777. Next, you need to follow certain steps to reach the ICICI Bank Home Loan customer care executive through IVR hotline number. The following steps will help you to get the required option quickly.
1. Welcome to ICICI Phone Banking.
2. Next, you will get the following options:
3. Press 3. You will hear the following options:
4. Select 1. You will get the following options:
5. Press 1. Then choose any of the following based on your requirement:
While calling the IVR number, keep your loan account number or customer ID handy. For applying for a new Home loan keep all basic information like your CTC or take-home salary, location of the property, pin code and other income related information handy.
| For NRIs when in India | 18001025600 |
| Non-Toll-free Numbers to India | +91-40-3099 8025 |
| Missed call banking | 8100881008 |
| Get a call back : NRI customers | Call back service |
| Email banking for NRIs | nri@icicibank.com |
| Account login | Login to the Account |
| Branch locator | Find your nearest location |
| Service Request Generation | Contact Us |
| Online form to register complaints/grievances | Register your complaints |
| Webchat | Log in to ICICI Bank net banking to chat with the executives |
| Postal Address | ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032 |
| Registered Office | ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India, Tel: +91-265-6722286 |
| Corporate Office | ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051 Tel: +91-22-33667777 |
| City | Phone Number |
| Chennai | 044 33667777 |
| Delhi | 011 33667777 |
| Kolkata | 033 33667777 |
| Mumbai | 022 33667777 |
| Country | Helpline Numbers |
| USA | 1866 42424 48 |
| Canada | 1866 42424 48 |
| UK | 0 8081 314 151 |
| Australia | 0011 800 0424 2448 |
| Singapore | 800 101 2553 |
| UAE | 8000 9114 001 |
| India | 1800 102 5600 |
| Hong Kong | 91 40 3099 8025 |
| Country | Contact Numbers |
| Bahrain | + 973 17 576 161 |
| Bangladesh | +8802 8155392 / 409 |
| Canada | + 1 416 360 0909 |
| China | + 86 21 61575169 / 70 |
| Dubai | + 8000 9114 001 (toll free) |
| Abu Dhabi | 8000 9114 001 (toll free) |
| Hong Kong | + (852) 2234 2651/2234 2655 |
| Singapore | + 65 6723 9288 |
| South Africa | +27 11 6767800 (Board) |
ICICI Bank has a well-designed grievance redressal system to help customers get their issues and grievances addressed by the experts. They provide the best assistance to effectively resolve your issues/grievances within quick turnaround time. These are the 4 levels of grievance redressal that they have put up in place:
Level 1
1. Go to the following link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormOne.htm. Here provide your registered email ID. After you click on ‘EMAIL’ button a new page will appear with these options:
2. Select Product/Services and then ‘Loan’ option. Next, select the most suitable option under ‘Complain related to’ and ‘Type of complain’ tab. Once done, a complaint form will appear where you need to key in your registered mail id and mobile number. Write your complaint within 1000 characters in the text box and submit.
Level 2
1. If you don’t get a satisfactory resolution to problem related to Home Loan at Level 1, then you can take it to the next level. Here are the steps that follow:
2. Write to Mr. Subhendu Tripathy, Head - Phone Banking. You will get his address in the downloaded form. Click on Download Form option and fill in this form - https://www.icicibank.com/managed-assets/docs/complaint/complaint-form-step2.pdf. Send it to him at the following address:
Mr. Subhendu Tripathy, ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad - 500032
3. For reporting the issue to the Senior Management of the bank click on ‘Submit QUERY/REQUEST’ option using this link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormTwo.htm Provide the Account/Application Number and Complaint Reference Number of Level 1. In case you do not have the reference number of Level 1 click on the option available for registering complaint without the complaint number of Level 1.
Level 3
1. In case you don’t get a proper response from the concerned bodies at Level 2 or are not happy with the resolution you can directly report your grievance to the Principal Nodal Officer, Mr. Vinayak M More. Write a letter to him with your grievance in detail and send it to his postal address. Download the form from this link - https://www.icicibank.com/managed-assets/docs/complaint/complaint-form-step3.pdf. Write your grievance in detail and post it to the following address:
Mr. Vinayak M More, Principal Nodal Officer, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai - 400051
2. Alternately, you can also reach out to Mr. Vinayak M More through this link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormThree.htm Click on ‘EMAIL’ to access this form. Provide your Account/Application Number and Level 2 Reference number. Customers who don’t have any previous reference number can also directly write to him about their grievance. You can also call him at or email to vinayak.more@icicibank.com. Within 4 business days, you can expect to get a reply from the concerned body.
3. ICICI Bank also has a dedicated Senior Management Grievance Cell to address the complaints of the customers. In case all the above-mentioned options fail to provide you with a satisfactory resolution you can get in touch with the Senior officials of the company.
Contact Mr. R. Narayanan, Senior General Manager - Head Retail Loans for Vehicle and Home on 022-39337934 anytime between 10:00 a.m. And 5:00 p.m., except holidays from Monday to Friday. You can also write to him directly at headhomeloans@icicibank.com/headconsumerloans@icicibank.com. You will get a response within 4 working days.
4. NRI customers can get in touch with Mr. Sriram H, Head NRI and Remittances on 022-39337933 from Monday to Friday, except for holidays. NRI customers can also directly write to him to headnribanking@icicibank.com. You will get a response within 4 business days.
You will get a response from the business heads within 4 working days.
In case you don’t get a resolution to your satisfaction from all the above-mentioned channels, as a an approach the Banking Ombudsmen of ICICI Bank appointed by the Reserve Bank of India. Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank:
| City | Jurisdiction | Postal Address | Telephone Number |
| Ahmedabad | Gujarat, Dadra and Nagar Haveli, Daman and Diu | C/o Reserve Bank of India 5th Floor, Nr. Income Tax, Ashram Road Ahmedabad – 380 014 Email :cms.boahmedabad@rbi.org.in |
079 – 26582357 |
| Bengaluru | Karnataka | C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001 Email : cms.bobengaluru@rbi.org.in |
22277660/2218021 |
| Bhopal | Madhya Pradesh | C/o Reserve Bank of India Hoshangabad Road, Post Box No.32, Bhopal-462 011 Email : cms.bobhopal@rbi.org.in |
0755- 2573772/2573776 |
| Bhubaneswar | Orissa | C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Email : cms.bobhubaneswar@rbi.org.in |
0674 – 2396207 /2396008 |
| Chandigarh | Himachal Pradesh, Punjab & Union Territories of Chandigarh, and Panchkula, Yamuna Nagar and Ambala Districts of Haryana | C/O Reserve Bank of India , 4th Floor, Sector-17, Central Vista, Chandigarh-160 017 Email : cms.bochandigarh@rbi.org.in |
0172-2721109 |
| Chennai | Tamil Nadu, Union Territories of Puducherry, Andaman and Nicobar Islands | C/o Reserve Bank of India, Fort Glacis,Chennai 600 001 Email : cms.bochennai@rbi.org.in |
044 – 25395964 |
| Guwahati | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | C/o Reserve Bank of India Station Road,Pan Bazar Guwahati-781 001 Email : cms.boguwahati@rbi.org.in |
0361 – 2734219/ 2512929 |
| Hyderabad | Andhra Pradesh and Telangana | C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 Email : cms.bohyderabad@rbi.org.in |
040 – 23210013 |
| Jaipur | Rajasthan | C/o Reserve Bank of India, 4th Floor,Ram Bagh Circle, Tonk Road, Post Box No.12, Jaipur-302 052 Email : cms.bojaipur@rbi.org.in |
0141 – 2577931 |
| Kanpur | UP (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | C/o Reserve Bank of India, M.G. Road, Post Box No.82 Kanpur-208 001 Email : cms.bokanpur@rbi.org.in |
0512 – 2305174/ 2303004 |
| Dehradun | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road,Dehradun - 248 001 Email : cms.bodehradun@rbi.org.in |
0135 – 2742001 |
| Kolkata | West Bengal and Sikkim | C/o Reserve Bank of India 15, Nethaji Subhas Road Kolkata-700 001 Email : cms.bokolkata@rbi.org.in |
033 – 22310217/22133353 |
| Mumbai (I) | Districts of Mumbai, Mumbai Suburban and Thane | C/o Reserve Bank of India Byculla Office Building, 4th Floor, Byculla,Mumbai - 400 008 Email : cms.bomumbai1@rbi.org.in |
022-23022028 |
| Mumbai (II) | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) | C/o Reserve Bank of India, Byculla Office Building, 1st Floor, Byculla, Mumbai - 400 008 Email : cms.bomumbai2@rbi.org.in |
022-23001280/23001483 |
| New Delhi (I) | North, North-West, West, South-West, New Delhi and South districts of Delhi | C/o Reserve Bank of India Building, 2nd Floor, No. 6, Sansad marg New Delhi – 110001 Email: cms.bonewdelhi1@rbi.org.in |
23725445 |
| New Delhi (II) | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | C/o Reserve Bank of India Building, 2nd Floor, No. 6, Sansad marg New Delhi – 110001 Email : cms.bonewdelhi2@rbi.org.in |
23724856 |
| New Delhi (III) | North-East, Central, Shahdara, East and South-East districts of Delhi | C/o Reserve Bank of India Building, 2nd Floor, No. 6, Sansad marg New Delhi – 110001 Email : cms.bonewdelhi3@rbi.org.in |
011-23715393 |
| Patna | Bihar | C/o Reserve Bank of India, South Gandhi Maidan, Patna-800 001 Email : cms.bopatna@rbi.org.in |
0612- 2322569/ 2323734 |
| Ranchi | Jharkhand | C/o Reserve Bank of India, Pragati Sadan, RRDA Building, 4th Floor, Kutchery Road, Ranchi Jharkhand – 834001 Email : cms.boranchi@rbi.org.in |
(0651) 8521346222/ 9771863111/ 7542975444 |
| Thiruvananthapuram | Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695033 Email : cms.botrivandrum@rbi.org.in |
0471- 2332723/ 2323959 |
| Raipur | Chhattisgarh | C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahdev Ghat Road , Sunder Nagar Raipur , Chhattisgarh - 492013 | 0771-2244246 |
| Jammu | Union Territories of Jammu & Kashmir and Ladakh | C/o Reserve Bank of India Rail Head Complex, Jammu - 180012 Email : cms.bojammu@rbi.org.in |
0191 - 2477617 |
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