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  • ICICI Home Loan Customer Care is Rated as "Great!" by 9 Users

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    ICICI Home Loan Customer Care

    No matter what your issue regarding your ICICI Home Loan is, you can find comfort in the fact that the Customer Care will be attentive and prompt in finding a solution. No matter where you are, or when you might need it, help is just a phone call away when you are an ICICI customer.

    ICICI Home Loan Customer Care toll-free number for personal banking:

    You can call the toll-free number 1800 102 4242 if your query remains. The toll free number can be reached from Monday to Friday between 9 a.m. and 6 p.m. make sure that you have the Service Request Number (which is not more than 2 months old) at hand while you make the call in case the customer care staff ask you for it.

    ICICI Home Loan Customer Care numbers for Retail Customers:

    City Number City Number
    Ahmedabad 33667777 / 44455000 Jharkhand 8102667777
    Andhra Pradesh 7306667777 Karnataka 8088667777
    Assam 9864667777 Kerala 9020667777
    Bangalore 33667777 / 44455000 Kolkata 33667777 / 44455000
    Bhopal 3366777 Lucknow 3366777 / 4445500
    Bhubaneswar 3366777 Madhya Pradesh 9098667777
    Bihar 8102667777 Maharashtra 9021667777
    Chandigarh 3366777 / 4445500 Mumbai 33667777 / 44455000
    Chattisgarh 9098667777 Orissa 9692667777
    Chennai 33667777 / 44455000 Panaji 3366777
    Dehradun 3366777 Patna 3366777
    Delhi 33667777 / 44455000 Punjab 7307667777
    Ernakulam 3366777 Raipur 3366777
    Goa 9021667777 Rajasthan 7877667777
    Gujarat 8000667777 Ranchi 3366777
    Gurgaon 3366777 / 4445500 Shimla 3366777
    Haryana 9017667777 TamilNadu 7305667777
    Himachal Pradesh 9817667777 Telangana 7306667777
    Hyderabad 33667777 / 44455000 Uttar Pradesh 8081667777
    Jaipur 3366777 / 4445500 Uttarakhand 8081667777
    Jammu & Kashmir 9018667777 West Bengal 8101667777
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    ICICI Customer Care numbers for Wealth/Private Banking Customers:

    The toll free number in India is: 1800-103-8181

    City Number City Number
    Ahmedabad 33443399 Jharkhand 8102443399
    Andhra Pradesh 7306443399 Karnataka 8088443399
    Assam 9864443399 Kerala 9020443399
    Bangalore 33443399 Kolkata 33443399
    Bhopal 3344339 Lucknow 3344339
    Bhubaneswar 3344339 Madhya Pradesh 8103443399
    Bihar 8102443399 Maharashtra 7304443399
    Chandigarh 3344339 Mumbai 33443399
    Chattisgarh 8103443399 Orissa 7735443399
    Chennai 33443399 Panaji 3344339
    Dehradun 3344339 Patna 3344339
    Delhi 33443399 Punjab 7307443399
    Ernakulam 3344339 Raipur 3344339
    Goa 7304443399 Rajasthan 8955443399
    Gujarat 8306443399 Ranchi 3366777
    Gurgaon 3344339 Shimla 3344339
    Haryana 9017443399 TamilNadu 9025443399
    Himachal Pradesh 9817443399 Telangana 7306443399
    Hyderabad 33443399 Uttar Pradesh 8303443399
    Jaipur 3344339 Uttarakhand 8303443399
    Jammu & Kashmir 9018443399 West Bengal 9832443399

    ICICI Customer Care toll-free number for wealth banking:

    If you find that your grievance was not properly addressed, you can call the toll-free number 1800-103-8181 to make your registration. This number can be reached from Monday to Friday between 9 a.m. and 6pm make sure that you have the Service Request Number (which is not more than 2 months old) at hand while you make the call in case the customer care staff ask you for it.

    ICICI Corporate/Business/Retail Institutional Banking:

    City Number City Number
    Ahmedabad 33446699 Jharkhand 8102446699
    Andhra Pradesh 7306446699 Karnataka 9019446699
    Assam 8822446699 Kerala 8590446699
    Bangalore 33446699 / 44456000 Kolkata 33446699 / 44456000
    Bhopal 3344669 / 4445600 Lucknow 3344669
    Bhubaneswar 3344669 Madhya Pradesh 7879446699
    Bihar 8102446699 Maharashtra 7304446699
    Chandigarh 3344669 / 4445600 Mumbai 33446699 / 44456000
    Chattisgarh 7879446699 Orissa 9778446699
    Chennai 33446699 / 44456000 Panaji 3344669
    Dehradun 3344669 Patna 3344669
    Delhi 33446699 / 44456000 Punjab 9023446699
    Ernakulam 3344669 Raipur 3344669 / 4445600
    Goa 7304446699 Rajasthan 9529446699
    Gujarat 8690446699 Ranchi 3344669
    Gurgaon 3344669 / 4445600 Shimla 3344669
    Haryana 9541446699 TamilNadu 8695446699
    Himachal Pradesh 9625446699 Telangana 7306446699
    Hyderabad 33446699 / 44456000 Uttar Pradesh 8303446699
    Jaipur 3344669 / 4445600 Uttarakhand 8303446699
    Jammu & Kashmir 9018446699 West Bengal 9641446699

    ICICI Home Loan Customer Care toll-free number for Corporate/Business/Retail Institutional Banking:

    If your query remains unresolved, you can call the toll-free number 1800 102 4242 and register your grievance. This number can be reached from Monday to Friday between 9 a.m. and 6 p.m. When you call on the toll free number you must provide the Service Request Number which is not more than 2 months old.

    Customer Care officers are available to assist customers between 8 a.m. and 8 p.m. (except on Sundays). Additionally, there is an Interactive Voice Response system which is available to customers 24/7.

    ICICI Bank NRI Customer Care:

    If you have a NRI account related query, you must keep your Debit Card details ready while you make the call. This information may be asked by the customer care personnel for authentication.

    Country Number
    Australia 0011-800-0424-2448
    Canada 1866 ICICI 4U
    Bahrain 800 04 877
    Singapore 800 101 2553
    UK 0 8081 314 151
    USA 1866 ICICI 4U
    UAE 8000 9114 001
    Finland 990-800-0424-2448
    Luxembourg 00-800-0424-2448
    France 00-800-0424-2448
    Germany 00-800-0424-2448
    Ireland 00-800-0424-2448
    Spain 00-800-0424-2448
    Italy 00-800-0424-2448
    Netherlands 00-800-0424-2448
    Belgium 00-800-0424-2448
    Portugal 00-800-0424-2448

    From India - For NRIs when in India: Call on 1800-102-5600

    Non Toll Free Numbers to India (From any Country): 91-40-3099 8025

    Contact Numbers of other Offices

    Counrty Number
    Bahrain Call on + 973 17 576 161
    Hong Kong Call on +852-22342651, +852- 22342655
    Sri Lanka Call on + 94 11 4242448
    Russia Call on + 7 495 981 4988

    If you find that you are happy with the services of a particular branch and would like the bank to know it, you can SMS "HAPPY" to 5676766. If you are not happy with the service you can SMS "UNHAPPY" to 5676766 so that the customer care staff will contact you within 2 working days.

    ICICI Home Loan Customer Care: Reviews

    • ICICI Bank Home Loan
      "average service"
      0.5 3.0/5 "Satisfactory"
      Service is very good from ICICI ,customer service and other representatives are very helpful and responsible . I had some issue during the documentation part also I have some personal reason so I was unable to continue my loan process ,so overall service is average from ICICI.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 06, 2017
    • ICICI Bank Home Loan
      "Good Service"
      0.5 4.0/5 "Great!"
      The service was not very prompt with ICICI bank in concern to my home loan, that reason I have given a average rating to their customer support. I try reaching the ICICI executives couple of times and after 4th and 5 th time It connected . We can't easily connect with the ICICI executives and reaching ICICI customer service is very difficult. The executives are very low on the product knowledge , it would be great if they can train on the product knowledge The rate of interest is nominal with the ICICI bank.
      Was this review helpful? 1
      , gurgaon
      Reviewed on Jun 12, 2017
    • ICICI Bank Home Loan
      "Bench Mark needs to acheive in customer service part"
      0.5 3.0/5 "Satisfactory"
      I felt ICICI customer support is not upto the mark, when I used to call them, they wont provide the information to me. They often ask me to visit to the bank. I took the loan amount of Rs.4.11 lakhs with tenure of 10 years, I have done the foreclosure recently.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on May 16, 2017
    • ICICI Bank Home Loan
      "Satisfied"
      0.5 3.0/5 "Satisfactory"
      Inspite of me not availing home loan from ICICI, customer service team did take an initiative and explained everything in detail about the required documents for processing. Even they provided additional information which was helpful. As per the market rate, it is little bit higher rate of interest.
      Was this review helpful? 0
      , chennai
      Reviewed on Feb 01, 2015
    • ICICI Bank Home Loan
      "Good job!!"
      0.5 4.5/5 "Excellent!"
      I found ICICI customer service team seems to be very helpful and cooperative. Overall they did a good job. Rate of interest is quite comparable with other banks. It would be helpful if they could be negotiable on interest rate for home loan.
      Was this review helpful? 0
      , pune
      Reviewed on Jan 29, 2015
    • ICICI Bank Home Loan
      "Nice experience"
      0.5 5.0/5 "Blown Away!"
      It was nice experience however when personally visited the branch, there is a huge wait, where it would take time for response. ICICI customer service team did approach in friendly manner in terms of home loan. It would be more comfortable if they address the customer queries at initial point of time and provides solutions.m
      Was this review helpful? 0
      , pune
      Reviewed on Jan 28, 2015
    • ICICI Bank Home Loan
      "Good service"
      0.5 2.0/5 "Expected more"
      ICICI customer service was not upto the mark where I got my home loan from them. The loan informations are not properly informed to me. I could not able to trust the executiuve Mr. Vinoth from icici bank who processed my loan application. Because of that my home loan got delayed for 1 month . Rate of interest was quite normal as per the market
      Was this review helpful? 0
      , pune
      Reviewed on Jan 07, 2015
    • ICICI Bank Home Loan
      "Interaction could be more!!"
      0.5 4.0/5 "Great!"
      It was quite a delayed response received from ICICI customer service team regarding my home loan. Inspite of being a existing customer, there was no proper interaction or communication provided. As my location is in a negative area, I guess I was not able to get home loan.
      Was this review helpful? 0
      , kolkata
      Reviewed on Nov 06, 2014
    • ICICI Bank Home Loan
      "Interest rate is higher"
      0.5 4.0/5 "Great!"
      Since I was looking for pre closure loan and even ICICI bank interest rate was higher for home loan, that's why I didn't continue further. However, there was quite a good response from ICICI customer service team where I was able to get all information.
      Was this review helpful? 0
      , bangalore
      Reviewed on Sep 24, 2014
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