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  • ICICI Home Loan Customer Care

    Toll-Free Number 18601207777

    ICICI Bank Customer Care IVR Manual  

    Call 18601207777. Next, you need to follow certain steps to reach the ICICI Bank Home Loan customer care executive through IVR hotline number. The following steps will help you to get the required option quickly.  

    1. Welcome to ICICI Phone Banking. 

    2. Next, you will get the following options:  

    • To report loss of card, unblock card or to report a fraud, press 0 
    • For banking account, press 1 
    • Credit card or prepaid card, press 2 
    • For loan and home finance demat account or for call on trade or bands, press 3 
    • For information on ICICI Bank products or for application status, press 4 
    • For Pradhan Mantri Jeevan Jyoti Bima Yojana or Sukanya Yojna Bima Yojana, press 5 
    • To change or set the preferred language, press # 

    3. Press 3. You will hear the following options: 

    • For loan and home finance, press 1 
    • Online trading and query on ICICIdirect.com account, press 2 
    • For query on demat account, press 3 
    • For bonds, press 4 
    • To go to the previous menu, press 0 
    • To go to the main menu, press # 

    4. Select 1. You will get the following options: 

    • To access home loan, press 1 
    • To access personal loan, press 2 
    • For vehicle loan, press 3 
    • To access other consumer loan, press 4 
    • For a loan against security/flexi cash and overdraft products, press 5 
    • For query on home finance and fixed deposit, press 6 
    • To go to the previous menu, press 0 
    • To go to the main menu, press #  

    5. Press 1. Then choose any of the following based on your requirement: 

    • Press 1 for statement related queries  
    •  Press 2 for request for documents or deliverables 
    • Press 3 for card payment of your home loan 
    • Press 4 for pre-closure of loan 
    • Press 5 for address change 
    • Press 6 to apply for a new loan 
    • Press 9 to speak to an officer  
    • Press # for loan menu 

    While calling the IVR number, keep your loan account number or customer ID handy. For applying for a new Home loan keep all basic information like your CTC or take-home salary, location of the property, pin code and other income related information handy.  

    Other Ways to Reach ICICI Bank Home Loan Hotline  

    For NRIs when in India 18001025600 
    Non-Toll-free Numbers to India +91-40-3099 8025 
    Missed call banking 8100881008 
    Get a call back : NRI customers Call back service 
    Email banking for NRIs nri@icicibank.com
    Account login Login to the Account 
    Branch locator Find your nearest location 
    Service Request Generation Contact Us  
    Online form to register complaints/grievances Register your complaints
    Webchat Log in to ICICI Bank net banking to chat with the executives
    Postal Address ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032 
    Registered Office  ICICI Bank Tower, Near Chakli Circle,  Old Padra Road,  Vadodara 390007, Gujarat, India, Tel: +91-265-6722286 
    Corporate Office  ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051 Tel: +91-22-33667777
    • Alternate customer care number for retail customers: 040 71403333 
    • Local phone banking numbers  
      City Phone Number
      Chennai 044 33667777
      Delhi 011 33667777
      Kolkata 033 33667777
      Mumbai 022 33667777

    Country-specific helpline numbers  

    Country Helpline Numbers
    USA 1866 42424 48
    Canada 1866 42424 48
    UK 0 8081 314 151
    Australia 0011 800 0424 2448
    Singapore 800 101 2553
    UAE 8000 9114 001
    India 1800 102 5600
    Hong Kong 91 40 3099 8025

    ICICI Bank Overseas Offices 

    Country  Contact Numbers 
    Bahrain  + 973 17 576 161
    Bangladesh  +8802 8155392 / 409 
    Canada  + 1 416 360 0909  
    China  + 86 21 61575169 / 70 
    Dubai  + 8000 9114 001 (toll free) 
    Abu Dhabi  8000 9114 001 (toll free) 
    Hong Kong  + (852) 2234 2651/2234 2655
    Singapore  + 65 6723 9288 
    South Africa  +27 11 6767800 (Board)  

    Points to Remember 

    • Both the existing home loan customers and new customers of the bank can get in touch with the customer support team on the banking helpline numbers given above to get any of their loan-related queries addressed.  
    • You can go to the ICICI Bank Customer Care page at https://www.icicibank.com/contact-us/contact-us.page. Then choose the ‘Service Request’ option followed by ‘Home Loan’ Related option to get the required services. 
    • To register any of your home-loan related grievance that is unresolved you can also call 1800 200 3344 any time between 9:00 a.m. to 6:00 p.m. through Monday to Friday. 
    • While registering your grievance make sure to provide the Service Request Number (numeric digits only) which is not more than 2 months old. 
    • You can check the status of your home loan application using the following tool - https://www.icicibank.com/Personal-Banking/insta-banking/internet-banking/home-loan-related.page  
    • When you call the customer care centre of ICICI Bank make sure to call from the registered mobile number and keep your customer ID or account number handy for better assistance. 
    • While writing to the team ensure to mention your registered mail ID along with your mobile number. 
    • Mention your specific problem in detail. This will help to highlight the issue and make sure that it gets addressed quickly. 
    • Keep your previous complaint/reference number handy while calling the customer care centre or mention the same while posting a mail to the concerned officers. 
    • NRIs can visit this link to check the overseas branches of ICICI Bank - https://www.icicibank.com/nri-banking/RHStemp/contact-us.page. Click on ‘Overseas Branches’ to get the list of branches abroad. 
    • When you fill up the ‘get a callback’ form and submit it online to the bank you can expect to receive a call from the customer care executives within 30 minutes.  
    • Existing Resident Indian and NRI customers have to log in to the net banking portal to have a chat with the executives of the bank. 

    Redressal of Complaints and Grievance System 

    ICICI Bank has a well-designed grievance redressal system to help customers get their issues and grievances addressed by the experts. They provide the best assistance to effectively resolve your issues/grievances within quick turnaround time. These are the 4 levels of grievance redressal that they have put up in place: 

    Level 1 

    1. Go to the following link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormOne.htm. Here provide your registered email ID. After you click on ‘EMAIL’ button a new page will appear with these options: 

    • Product/Service  
    • Complaint related to  
    • Type of complaint 

    2. Select Product/Services and then ‘Loan’ option. Next, select the most suitable option under ‘Complain related to’ and ‘Type of complain’ tab. Once done, a complaint form will appear where you need to key in your registered mail id and mobile number. Write your complaint within 1000 characters in the text box and submit. 

    Level 2 

    1. If you don’t get a satisfactory resolution to problem related to Home Loan at Level 1, then you can take it to the next level. Here are the steps that follow: 

    2. Write to Mr. Subhendu Tripathy, Head - Phone Banking. You will get his address in the downloaded form. Click on Download Form option and fill in this form - https://www.icicibank.com/managed-assets/docs/complaint/complaint-form-step2.pdf. Send it to him at the following address: 

    Mr. Subhendu Tripathy,  ICICI Bank Ltd.,  Phone Banking Center, ICICI Bank Tower,  Financial District, Gachibowli, Hyderabad - 500032 

    3. For reporting the issue to the Senior Management of the bank click on ‘Submit QUERY/REQUEST’ option using this link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormTwo.htm Provide the Account/Application Number and Complaint Reference Number of Level 1. In case you do not have the reference number of Level 1 click on the option available for registering complaint without the complaint number of Level 1. 

    Level 3  

    1. In case you don’t get a proper response from the concerned bodies at Level 2 or are not happy with the resolution you can directly report your grievance to the Principal Nodal Officer, Mr. Vinayak M More. Write a letter to him with your grievance in detail and send it to his postal address. Download the form from this link - https://www.icicibank.com/managed-assets/docs/complaint/complaint-form-step3.pdf. Write your grievance in detail and post it to the following address: 

    Mr. Vinayak M More,  Principal Nodal Officer,  ICICI Bank Ltd.,  ICICI Bank Towers,  Bandra Kurla Complex,  Bandra (East), Mumbai - 400051 

    2. Alternately, you can also reach out to Mr. Vinayak M More through this link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormThree.htm Click on ‘EMAIL’ to access this form. Provide your Account/Application Number and Level 2 Reference number. Customers who don’t have any previous reference number can also directly write to him about their grievance. You can also call him at or email to vinayak.more@icicibank.com. Within 4 business days, you can expect to get a reply from the concerned body. 

    3. ICICI Bank also has a dedicated Senior Management Grievance Cell to address the complaints of the customers. In case all the above-mentioned options fail to provide you with a satisfactory resolution you can get in touch with the Senior officials of the company. 

    Contact Mr. R. Narayanan, Senior General Manager - Head Retail Loans for Vehicle and Home on 022-39337934 anytime between 10:00 a.m. And 5:00 p.m., except holidays from Monday to Friday. You can also write to him directly at headhomeloans@icicibank.com/headconsumerloans@icicibank.com. You will get a response within 4 working days.   

    4. NRI customers can get in touch with Mr. Sriram H, Head NRI and Remittances on 022-39337933 from Monday to Friday, except for holidays. NRI customers can also directly write to him to headnribanking@icicibank.com. You will get a response within 4 business days.  

    You will get a response from the business heads within 4 working days. 

    In case you don’t get a resolution to your satisfaction from all the above-mentioned channels, as a an approach the Banking Ombudsmen of ICICI Bank appointed by the Reserve Bank of India. Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank: 

    City Jurisdiction Postal Address Telephone Number
    Ahmedabad Gujarat, Dadra and Nagar Haveli, Daman and Diu C/o Reserve Bank of India 5th Floor, Nr. Income Tax, Ashram Road Ahmedabad – 380 014
    Email :cms.boahmedabad@rbi.org.in
    079 – 26582357
    Bengaluru Karnataka C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001
    Email : cms.bobengaluru@rbi.org.in
    Bhopal Madhya Pradesh C/o Reserve Bank of India Hoshangabad Road, Post Box No.32, Bhopal-462 011
    Email : cms.bobhopal@rbi.org.in
    0755- 2573772/2573776
    Bhubaneswar Orissa C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001
    Email : cms.bobhubaneswar@rbi.org.in
    0674 – 2396207 /2396008
    Chandigarh Himachal Pradesh, Punjab & Union Territories of Chandigarh, and Panchkula, Yamuna Nagar and Ambala Districts of Haryana C/O Reserve Bank of India , 4th Floor, Sector-17, Central Vista, Chandigarh-160 017
    Email : cms.bochandigarh@rbi.org.in
    Chennai Tamil Nadu, Union Territories of Puducherry, Andaman and Nicobar Islands C/o Reserve Bank of India, Fort Glacis,Chennai 600 001
    Email : cms.bochennai@rbi.org.in
    044 – 25395964
    Guwahati Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura C/o Reserve Bank of India Station Road,Pan Bazar Guwahati-781 001
    Email : cms.boguwahati@rbi.org.in
    0361 – 2734219/ 2512929
    Hyderabad Andhra Pradesh and Telangana C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004
    Email : cms.bohyderabad@rbi.org.in
    040 – 23210013
    Jaipur Rajasthan C/o Reserve Bank of India, 4th Floor,Ram Bagh Circle, Tonk Road, Post Box No.12, Jaipur-302 052
    Email : cms.bojaipur@rbi.org.in
    0141 – 2577931
    Kanpur UP (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) C/o Reserve Bank of India, M.G. Road, Post Box No.82 Kanpur-208 001
    Email : cms.bokanpur@rbi.org.in
    0512 – 2305174/ 2303004
    Dehradun Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road,Dehradun - 248 001
    Email : cms.bodehradun@rbi.org.in
    0135 – 2742001
    Kolkata West Bengal and Sikkim C/o Reserve Bank of India 15, Nethaji Subhas Road Kolkata-700 001
    Email : cms.bokolkata@rbi.org.in
    033 – 22310217/22133353
    Mumbai (I) Districts of Mumbai, Mumbai Suburban and Thane C/o Reserve Bank of India Byculla Office Building, 4th Floor, Byculla,Mumbai - 400 008
    Email : cms.bomumbai1@rbi.org.in
    Mumbai (II) Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) C/o Reserve Bank of India, Byculla Office Building, 1st Floor, Byculla, Mumbai - 400 008
    Email : cms.bomumbai2@rbi.org.in
    New Delhi (I) North, North-West, West, South-West, New Delhi and South districts of Delhi C/o Reserve Bank of India Building, 2nd Floor, No. 6, Sansad marg New Delhi – 110001
    Email: cms.bonewdelhi1@rbi.org.in
    New Delhi (II) Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh C/o Reserve Bank of India Building, 2nd Floor, No. 6, Sansad marg New Delhi – 110001
    Email : cms.bonewdelhi2@rbi.org.in
    New Delhi (III) North-East, Central, Shahdara, East and South-East districts of Delhi C/o Reserve Bank of India Building, 2nd Floor, No. 6, Sansad marg New Delhi – 110001
    Email : cms.bonewdelhi3@rbi.org.in
    Patna Bihar C/o Reserve Bank of India, South Gandhi Maidan, Patna-800 001
    Email : cms.bopatna@rbi.org.in
    0612- 2322569/ 2323734
    Ranchi Jharkhand C/o Reserve Bank of India, Pragati Sadan, RRDA Building, 4th Floor, Kutchery Road, Ranchi Jharkhand – 834001
    Email : cms.boranchi@rbi.org.in
    (0651) 8521346222/ 9771863111/ 7542975444
    Thiruvananthapuram Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695033
    Email : cms.botrivandrum@rbi.org.in
    0471- 2332723/ 2323959
    Raipur Chhattisgarh C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahdev Ghat Road , Sunder Nagar Raipur , Chhattisgarh - 492013 0771-2244246
    Jammu Union Territories of Jammu & Kashmir and Ladakh C/o Reserve Bank of India Rail Head Complex, Jammu - 180012
    Email : cms.bojammu@rbi.org.in
    0191 - 2477617

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