ICICI Home Loan Customer Care

ICICI Bank Customer Care IVR Manual  

Call 18601207777. Next, you need to follow certain steps to reach the ICICI Bank Home Loan customer care executive through IVR hotline number. The following steps will help you to get the required option quickly.  

1. Welcome to ICICI Phone Banking. 

2. Next, you will get the following options:  

• To report loss of card, unblock card or to report a fraud, press 0 
• For banking account, press 1 
• Credit card or prepaid card, press 2 
• For loan and home finance demat account or for call on trade or bands, press 3 
• For information on ICICI Bank products or for application status, press 4 
• For Pradhan Mantri Jeevan Jyoti Bima Yojana or Sukanya Yojna Bima Yojana, press 5 
• To change or set the preferred language, press # 

3. Press 3. You will hear the following options: 

• For loan and home finance, press 1 
• Online trading and query on ICICIdirect.com account, press 2 
• For query on demat account, press 3 
• For bonds, press 4 
• To go to the previous menu, press 0 
• To go to the main menu, press # 

4. Select 1. You will get the following options: 

• To access home loan, press 1 
• To access personal loan, press 2 
• For vehicle loan, press 3 
• To access other consumer loan, press 4 
• For a loan against security/flexi cash and overdraft products, press 5 
• For query on home finance and fixed deposit, press 6 
• To go to the previous menu, press 0 
• To go to the main menu, press #  

5. Press 1. Then choose any of the following based on your requirement: 

• Press 1 for statement related queries  
•  Press 2 for request for documents or deliverables 
• Press 3 for card payment of your home loan 
• Press 4 for pre-closure of loan 
• Press 5 for address change 
• Press 6 to apply for a new loan 
• Press 9 to speak to an officer  
• Press # for loan menu 

While calling the IVR number, keep your loan account number or customer ID handy. For applying for a new Home loan keep all basic information like your CTC or take-home salary, location of the property, pin code and other income related information handy.  

Other Ways to Reach ICICI Bank Home Loan Hotline  

• Alternate customer care number for retail customers: 040 71403333 
• Local phone banking numbers  

Country-specific helpline numbers  

ICICI Bank Overseas Offices 

Points to Remember 

Redressal of Complaints and Grievance System 

ICICI Bank has a well-designed grievance redressal system to help customers get their issues and grievances addressed by the experts. They provide the best assistance to effectively resolve your issues/grievances within quick turnaround time. These are the 4 levels of grievance redressal that they have put up in place: 

Level 1 

1. Go to the following link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormOne.htm. Here provide your registered email ID. After you click on ‘EMAIL’ button a new page will appear with these options: 

• Product/Service  
• Complaint related to  
• Type of complaint 

2. Select Product/Services and then ‘Loan’ option. Next, select the most suitable option under ‘Complain related to’ and ‘Type of complain’ tab. Once done, a complaint form will appear where you need to key in your registered mail id and mobile number. Write your complaint within 1000 characters in the text box and submit. 

Level 2 

1. If you don’t get a satisfactory resolution to problem related to Home Loan at Level 1, then you can take it to the next level. Here are the steps that follow: 

2. Write to Mr. Subhendu Tripathy, Head - Phone Banking. You will get his address in the downloaded form. Click on Download Form option and fill in this form - https://www.icicibank.com/managed-assets/docs/complaint/complaint-form-step2.pdf. Send it to him at the following address: 

Mr. Subhendu Tripathy,  ICICI Bank Ltd.,  Phone Banking Center, ICICI Bank Tower,  Financial District, Gachibowli, Hyderabad - 500032 

3. For reporting the issue to the Senior Management of the bank click on ‘Submit QUERY/REQUEST’ option using this link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormTwo.htm Provide the Account/Application Number and Complaint Reference Number of Level 1. In case you do not have the reference number of Level 1 click on the option available for registering complaint without the complaint number of Level 1. 

Level 3  

1. In case you don’t get a proper response from the concerned bodies at Level 2 or are not happy with the resolution you can directly report your grievance to the Principal Nodal Officer, Mr. Vinayak M More. Write a letter to him with your grievance in detail and send it to his postal address. Download the form from this link - https://www.icicibank.com/managed-assets/docs/complaint/complaint-form-step3.pdf. Write your grievance in detail and post it to the following address: 

Mr. Vinayak M More,  Principal Nodal Officer,  ICICI Bank Ltd.,  ICICI Bank Towers,  Bandra Kurla Complex,  Bandra (East), Mumbai - 400051 

2. Alternately, you can also reach out to Mr. Vinayak M More through this link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormThree.htm Click on ‘EMAIL’ to access this form. Provide your Account/Application Number and Level 2 Reference number. Customers who don’t have any previous reference number can also directly write to him about their grievance. You can also call him at or email to vinayak.more@icicibank.com. Within 4 business days, you can expect to get a reply from the concerned body. 

3. ICICI Bank also has a dedicated Senior Management Grievance Cell to address the complaints of the customers. In case all the above-mentioned options fail to provide you with a satisfactory resolution you can get in touch with the Senior officials of the company. 

Contact Mr. R. Narayanan, Senior General Manager - Head Retail Loans for Vehicle and Home on 022-39337934 anytime between 10:00 a.m. And 5:00 p.m., except holidays from Monday to Friday. You can also write to him directly at headhomeloans@icicibank.com/headconsumerloans@icicibank.com. You will get a response within 4 working days.   

4. NRI customers can get in touch with Mr. Sriram H, Head NRI and Remittances on 022-39337933 from Monday to Friday, except for holidays. NRI customers can also directly write to him to headnribanking@icicibank.com. You will get a response within 4 business days.  

You can also reach out to the zone-wise functioning heads or Retail Business Heads of ICICI Bank. Here are the addresses and contact details:  

You will get a response from the business heads within 4 working days. 

In case you don’t get a resolution to your satisfaction from all the above-mentioned channels, as a an approach the Banking Ombudsmen of ICICI Bank appointed by the Reserve Bank of India. Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank: 

Customer FAQ’s 

1. Can I apply for a new home loan from ICICI Bank with the help of customer care executives?  

Yes, you can. You will have to provide some basic details like your take home and gross salary, PAN card number, location of the property, nature of business or income, etc. 

2. How to check the status report of my loan application online?  

You can track the status report of your loan application online through the status tracker available here - https://apsweb.icicibank.com/LoanAtClick/CheckStatus.jsp. Insert your application number to get the latest status. 

3. Does ICICI Bank have missed call banking facility?   

Yes, they have missed call banking facility. Just give a missed call to 8100881008 and the customer care executives will get in touch with you shortly regarding your home loan.