ICICI Home Loan Customer Care
Toll-Free Number |
ICICI Home Loan Customer Care IVR Manual
- Call 1800 267 4455 to reach ICICI Bank Home Loan customer care through the IVR system.
- At the welcome message, you will hear options.
- Press 3 for loan and home finance services.
- Press 1 for loan and home finance options.
- Press 1 again to access home loan-related services.
- Choose from the following options based on your need:
- Press 1 for statement queries
- Press 2 to request documents
- Press 3 for home loan card payments
- Press 4 for loan pre-closure
- Press 5 for address change
- Press 6 to apply for a new loan
- Press 9 to speak directly to a customer care officer
- Keep your loan account number or customer ID ready when calling.
- For new loan applications, have your salary details, property location, pin code, and income information handy.
Other Ways to Reach ICICI Bank Home Loan Hotline
For NRIs when in India | |
Non-Toll-free Numbers to India | +91-40-3099 8025 |
Missed call banking | 8100881008 |
Get a call back : NRI customers | |
Email banking for NRIs | nri@icicibank.com |
Account login | |
Branch locator | |
Service Request Generation | |
Online form to register complaints/grievances | |
Webchat | Log in to ICICI Bank net banking to chat with the executives |
Postal Address | ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032 |
Registered Office | ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India, Tel: +91-265-6722286 |
Corporate Office | ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051 Tel: +91-22-33667777 |
- Alternate customer care number for retail customers: 040 71403333
- Local phone banking numbers CityPhone NumberChennai044 33667777Delhi011 33667777Kolkata033 33667777Mumbai022 33667777
City | Phone Number |
Chennai | 044 33667777 |
Delhi | 011 33667777 |
Kolkata | 033 33667777 |
Mumbai | 022 33667777 |
Country-specific helpline numbers
Country | Helpline Numbers |
USA | 1866 42424 48 |
Canada | 1866 42424 48 |
UK | 0 8081 314 151 |
Australia | 0011 800 0424 2448 |
Singapore | 800 101 2553 |
UAE | 8000 9114 001 |
India | 1800 102 5600 |
Hong Kong | 91 40 3099 8025 |
ICICI Bank Overseas Offices
Country | Contact Numbers |
Bahrain | + 973 17 576 161 |
Bangladesh | +8802 8155392 / 409 |
Canada | + 1 416 360 0909 |
China | + 86 21 61575169 / 70 |
Dubai | + 8000 9114 001 (toll free) |
Abu Dhabi | 8000 9114 001 (toll free) |
Hong Kong | + (852) 2234 2651/2234 2655 |
Singapore | + 65 6723 9288 |
South Africa | +27 11 6767800 (Board) |
Points to Remember
- Both the existing home loan customers and new customers of the bank can get in touch with the customer support team on the banking helpline numbers given above to get any of their loan-related queries addressed.
- You can go to the ICICI Bank Customer Care page at https://www.icicibank.com/contact-us/contact-us.page. Then choose the ‘Service Request’ option followed by ‘Home Loan’ Related option to get the required services.
- To register any of your home-loan related grievance that is unresolved you can also call 1800 200 3344 any time between 9:00 a.m. to 6:00 p.m. through Monday to Friday.
- While registering your grievance make sure to provide the Service Request Number (numeric digits only) which is not more than 2 months old.
- You can check the status of your home loan application using the following tool - https://www.icicibank.com/Personal-Banking/insta-banking/internet-banking/home-loan-related.page
- When you call the customer care centre of ICICI Bank make sure to call from the registered mobile number and keep your customer ID or account number handy for better assistance.
- While writing to the team ensure to mention your registered mail ID along with your mobile number.
- Mention your specific problem in detail. This will help to highlight the issue and make sure that it gets addressed quickly.
- Keep your previous complaint/reference number handy while calling the customer care centre or mention the same while posting a mail to the concerned officers.
- NRIs can visit this link to check the overseas branches of ICICI Bank - https://www.icicibank.com/nri-banking/RHStemp/contact-us.page. Click on ‘Overseas Branches’ to get the list of branches abroad.
- When you fill up the ‘get a callback’ form and submit it online to the bank you can expect to receive a call from the customer care executives within 30 minutes.
- Existing Resident Indian and NRI customers have to log in to the net banking portal to have a chat with the executives of the bank.
Redressal of Complaints and Grievance System
ICICI Bank has a well-designed grievance redressal system to help customers get their issues and grievances addressed by the experts. They provide the best assistance to effectively resolve your issues/grievances within quick turnaround time. These are the 4 levels of grievance redressal that they have put up in place:
Level 1 – Initial Complaint (Online Form)
- Visit the official grievance form page: Grievance Form – Level 1
- Enter your registered email ID and click on the "Email" button
- Select the correct options for Product/Service as "Loan", then choose the type of complaint
- Fill in your registered mobile number and describe your complaint (up to 1000 characters)
- Submit the form
Level 2 – Escalation to Phone Banking Head
- If your issue isn’t resolved at Level 1, download and fill this form: Level 2 Complaint Form (PDF)
- Send the filled form to: Mr. Subhendu Tripathy ICICI Bank Ltd., Phone Banking Center Financial District, Gachibowli Hyderabad – 500032
- Alternatively, you can escalate online via: Submit QUERY/REQUEST – Level 2
- Keep your Account/Application Number and Level 1 Complaint Reference Number ready
Level 3 – Escalation to Principal Nodal Officer
- If not satisfied with the Level 2 resolution, download and fill this form: Level 3 Complaint Form (PDF)
- Send your detailed grievance to: Mr. Vinayak M More Principal Nodal Officer ICICI Bank Towers Bandra Kurla Complex, Bandra (East) Mumbai – 400051
- You can also submit your complaint online via: Email Mr. Vinayak More
- Or email directly to: vinayak.more@icicibank.com
- Response is expected within 4 working days
Escalation to Senior Management
- For unresolved or unsatisfactory responses, contact: Mr. R. Narayanan, Senior General Manager – Head Retail Loans Phone: 022‑39337934 (Monday to Friday, 10:00 AM – 5:00 PM) Email: headhomeloans@icicibank.com / headconsumerloans@icicibank.com
- NRI customers can contact: Mr. Sriram H, Head NRI and Remittances Phone: 022‑39337933 Email: headnribanking@icicibank.com
- A response will usually be provided within 4 business days
In case you don’t get a resolution to your satisfaction from all the above-mentioned channels, as a an approach the Banking Ombudsmen of ICICI Bank appointed by the Reserve Bank of India. Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank:
City | Jurisdiction | Postal Address | Telephone Number |
Ahmedabad | Gujarat, Dadra and Nagar Haveli, Daman and Diu | C/o Reserve Bank of India 5th Floor, Nr. Income Tax, Ashram Road Ahmedabad – 380 014Email :cms.boahmedabad@rbi.org.in | 079 – 26582357 |
Bengaluru | Karnataka | C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001Email : cms.bobengaluru@rbi.org.in | 22277660/2218021 |
Bhopal | Madhya Pradesh | C/o Reserve Bank of India Hoshangabad Road, Post Box No.32, Bhopal-462 011Email : cms.bobhopal@rbi.org.in | 0755- 2573772/2573776 |
Bhubaneswar | Orissa | C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001Email : cms.bobhubaneswar@rbi.org.in | 0674 – 2396207 /2396008 |
Chandigarh | Himachal Pradesh, Punjab & Union Territories of Chandigarh, and Panchkula, Yamuna Nagar and Ambala Districts of Haryana | C/O Reserve Bank of India , 4th Floor, Sector-17, Central Vista, Chandigarh-160 017Email : cms.bochandigarh@rbi.org.in | 0172-2721109 |
Chennai | Tamil Nadu, Union Territories of Puducherry, Andaman and Nicobar Islands | C/o Reserve Bank of India, Fort Glacis,Chennai 600 001Email : cms.bochennai@rbi.org.in | 044 – 25395964 |
Guwahati | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | C/o Reserve Bank of India Station Road,Pan Bazar Guwahati-781 001Email : cms.boguwahati@rbi.org.in | 0361 – 2734219/ 2512929 |
Hyderabad | Andhra Pradesh and Telangana | C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004Email : cms.bohyderabad@rbi.org.in | 040 – 23210013 |
Jaipur | Rajasthan | C/o Reserve Bank of India, 4th Floor,Ram Bagh Circle, Tonk Road, Post Box No.12, Jaipur-302 052Email : cms.bojaipur@rbi.org.in | 0141 – 2577931 |
Kanpur | UP (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | C/o Reserve Bank of India, M.G. Road, Post Box No.82 Kanpur-208 001Email : cms.bokanpur@rbi.org.in | 0512 – 2305174/ 2303004 |
Dehradun | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road,Dehradun - 248 001Email : cms.bodehradun@rbi.org.in | 0135 – 2742001 |
Kolkata | West Bengal and Sikkim | C/o Reserve Bank of India 15, Nethaji Subhas Road Kolkata-700 001Email : cms.bokolkata@rbi.org.in | 033 – 22310217/22133353 |
Mumbai (I) | Districts of Mumbai, Mumbai Suburban and Thane | C/o Reserve Bank of India Byculla Office Building, 4th Floor, Byculla,Mumbai - 400 008Email : cms.bomumbai1@rbi.org.in | 022-23022028 |
Mumbai (II) | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) | C/o Reserve Bank of India, Byculla Office Building, 1st Floor, Byculla, Mumbai - 400 008Email : cms.bomumbai2@rbi.org.in | 022-23001280/23001483 |
New Delhi (I) | North, North-West, West, South-West, New Delhi and South districts of Delhi | C/o Reserve Bank of India Building, 2nd Floor, No. 6, Sansad marg New Delhi – 110001Email: cms.bonewdelhi1@rbi.org.in | 23725445 |
New Delhi (II) | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | C/o Reserve Bank of India Building, 2nd Floor, No. 6, Sansad marg New Delhi – 110001Email : cms.bonewdelhi2@rbi.org.in | 23724856 |
New Delhi (III) | North-East, Central, Shahdara, East and South-East districts of Delhi | C/o Reserve Bank of India Building, 2nd Floor, No. 6, Sansad marg New Delhi – 110001Email : cms.bonewdelhi3@rbi.org.in | 011-23715393 |
Patna | Bihar | C/o Reserve Bank of India, South Gandhi Maidan, Patna-800 001Email : cms.bopatna@rbi.org.in | 0612- 2322569/ 2323734 |
Ranchi | Jharkhand | C/o Reserve Bank of India, Pragati Sadan, RRDA Building, 4th Floor, Kutchery Road, Ranchi Jharkhand – 834001Email : cms.boranchi@rbi.org.in | (0651) 8521346222/ 9771863111/ 7542975444 |
Thiruvananthapuram | Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) | C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695033Email : cms.botrivandrum@rbi.org.in | 0471- 2332723/ 2323959 |
Raipur | Chhattisgarh | C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahdev Ghat Road , Sunder Nagar Raipur , Chhattisgarh - 492013 | 0771-2244246 |
Jammu | Union Territories of Jammu & Kashmir and Ladakh | C/o Reserve Bank of India Rail Head Complex, Jammu - 180012Email : cms.bojammu@rbi.org.in | 0191 - 2477617 |
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