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  • ICICI Home Loan Customer Care

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  • Toll-Free Number 04071403333
    18601207777

    ICICI Bank Customer Care IVR Manual  

    Call 18601207777. Next, you need to follow certain steps to reach the ICICI Bank Home Loan customer care executive through IVR hotline number. The following steps will help you to get the required option quickly.  

    1. Welcome to ICICI Phone Banking. 

    2. Next, you will get the following options:  

    • To report loss of card, unblock card or to report a fraud, press 0 
    • For banking account, press 1 
    • Credit card or prepaid card, press 2 
    • For loan and home finance demat account or for call on trade or bands, press 3 
    • For information on ICICI Bank products or for application status, press 4 
    • For Pradhan Mantri Jeevan Jyoti Bima Yojana or Sukanya Yojna Bima Yojana, press 5 
    • To change or set the preferred language, press # 

    3. Press 3. You will hear the following options: 

    • For loan and home finance, press 1 
    • Online trading and query on ICICIdirect.com account, press 2 
    • For query on demat account, press 3 
    • For bonds, press 4 
    • To go to the previous menu, press 0 
    • To go to the main menu, press # 

    4. Select 1. You will get the following options: 

    • To access home loan, press 1 
    • To access personal loan, press 2 
    • For vehicle loan, press 3 
    • To access other consumer loan, press 4 
    • For a loan against security/flexi cash and overdraft products, press 5 
    • For query on home finance and fixed deposit, press 6 
    • To go to the previous menu, press 0 
    • To go to the main menu, press #  

    5. Press 1. Then choose any of the following based on your requirement: 

    • Press 1 for statement related queries  
    •  Press 2 for request for documents or deliverables 
    • Press 3 for card payment of your home loan 
    • Press 4 for pre-closure of loan 
    • Press 5 for address change 
    • Press 6 to apply for a new loan 
    • Press 9 to speak to an officer  
    • Press # for loan menu 

    While calling the IVR number, keep your loan account number or customer ID handy. For applying for a new Home loan keep all basic information like your CTC or take-home salary, location of the property, pin code and other income related information handy.  

    Other Ways to Reach ICICI Bank Home Loan Hotline  

    For NRIs when in India 18001025600 
    Non-Toll-free Numbers to India +91-40-3099 8025 
    Missed call banking 8100881008 
    Get a call back : NRI customers Call back service 
    Email banking for NRIs nri@icicibank.com
    Account login Login to the Account 
    Branch locator Find your nearest location 
    Service Request Generation Contact Us  
    Online form to register complaints/grievances Register your complaints
    Webchat Log in to ICICI Bank net banking to chat with the executives
    Postal Address ICICI Bank Limited, ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032 
    Registered Office  ICICI Bank Tower, Near Chakli Circle,  Old Padra Road,  Vadodara 390007, Gujarat, India, Tel: +91-265-6722286 
    Corporate Office  ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051 Tel: +91-22-33667777
    • Alternate customer care number for retail customers: 040 71403333 
    • Local phone banking numbers  
    City Phone Number
    Ahmedabad 079 33667777 / 44455000
    Jharkhand 8102667777
    Andhra Pradesh 7306667777
    Karnataka 8088667777
    Assam 9864667777
    Kerala 9020667777
    Bangalore 33667777 / 44455000
    Kolkata 33667777 / 44455000
    Bhopal 3366777
    Lucknow 3366777 / 4445500
    Bhubaneswar 3366777
    Madhya Pradesh 9098667777
    Bihar 8102667777
    Maharashtra 9021667777
    Chandigarh 3366777 / 4445500
    Mumbai 33667777 / 44455000
    Chhattisgarh 9098667777
    Orissa 9692667777
    Chennai 33667777 / 44455000
    Panaji 3366777
    Dehradun 3366777
    Patna 3366777
    Delhi 33667777 / 44455000
    Punjab 7307667777
    Ernakulum 3366777
    Raipur 3366777
    Goa 9021667777
    Rajasthan 7877667777
    Gujarat 667777
    Ranchi 3366777
    Gurgaon 3366777 / 4445500
    Shimla 3366777
    Haryana 9017667777
    Tamil Nadu 7305667777
    Himachal Pradesh 9817667777
    Telangana 7306667777
    Hyderabad 33667777 / 44455000
    Uttar Pradesh 8081667777
    Jaipur 3366777 / 4445500
    Uttarakhand 8081667777
    Jammu & Kashmir 9018667777
    West Bengal 8101667777

    Country-specific helpline numbers  

    Country Helpline Numbers
    USA 1866 42424 48
    Canada 1866 42424 48
    UK 0 8081 314 151
    Australia 0011 800 0424 2448
    Singapore 800 101 2553
    UAE 8000 9114 001
    India 1800 102 5600
    Hong Kong 91 40 3099 8025

    ICICI Bank Overseas Offices 

    Country  Contact Numbers 
    Bahrain  + 973 17 576 161
    Bangladesh  +8802 8155392 / 409 
    Canada  + 1 416 360 0909  
    China  + 86 21 61575169 / 70 
    Dubai  + 8000 9114 001 (toll free) 
    Abu Dhabi  8000 9114 001 (toll free) 
    Hong Kong  + (852) 2234 2651/2234 2655
    Singapore  + 65 6723 9288 
    South Africa  +27 11 6767800 (Board)  

    Points to Remember 

    • Both the existing home loan customers and new customers of the bank can get in touch with the customer support team on the banking helpline numbers given above to get any of their loan-related queries addressed.  
    • You can go to the ICICI Bank Customer Care page at https://www.icicibank.com/contact-us/contact-us.page. Then choose the ‘Service Request’ option followed by ‘Home Loan’ Related option to get the required services. 
    • To register any of your home-loan related grievance that is unresolved you can also call 1800 200 3344 any time between 9:00 a.m. to 6:00 p.m. through Monday to Friday. 
    • While registering your grievance make sure to provide the Service Request Number (numeric digits only) which is not more than 2 months old. 
    • You can check the status of your home loan application using the following tool - https://www.icicibank.com/Personal-Banking/insta-banking/internet-banking/home-loan-related.page  
    • When you call the customer care centre of ICICI Bank make sure to call from the registered mobile number and keep your customer ID or account number handy for better assistance. 
    • While writing to the team ensure to mention your registered mail ID along with your mobile number. 
    • Mention your specific problem in detail. This will help to highlight the issue and make sure that it gets addressed quickly. 
    • Keep your previous complaint/reference number handy while calling the customer care centre or mention the same while posting a mail to the concerned officers. 
    • NRIs can visit this link to check the overseas branches of ICICI Bank - https://www.icicibank.com/nri-banking/RHStemp/contact-us.page. Click on ‘Overseas Branches’ to get the list of branches abroad. 
    • When you fill up the ‘get a callback’ form and submit it online to the bank you can expect to receive a call from the customer care executives within 30 minutes.  
    • Existing Resident Indian and NRI customers have to log in to the net banking portal to have a chat with the executives of the bank. 

    Redressal of Complaints and Grievance System 

    ICICI Bank has a well-designed grievance redressal system to help customers get their issues and grievances addressed by the experts. They provide the best assistance to effectively resolve your issues/grievances within quick turnaround time. These are the 4 levels of grievance redressal that they have put up in place: 

    Level 1 

    1. Go to the following link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormOne.htm. Here provide your registered email ID. After you click on ‘EMAIL’ button a new page will appear with these options: 

    • Product/Service  
    • Complaint related to  
    • Type of complaint 

    2. Select Product/Services and then ‘Loan’ option. Next, select the most suitable option under ‘Complain related to’ and ‘Type of complain’ tab. Once done, a complaint form will appear where you need to key in your registered mail id and mobile number. Write your complaint within 1000 characters in the text box and submit. 

    Level 2 

    1. If you don’t get a satisfactory resolution to problem related to Home Loan at Level 1, then you can take it to the next level. Here are the steps that follow: 

    2. Write to Mr. Subhendu Tripathy, Head - Phone Banking. You will get his address in the downloaded form. Click on Download Form option and fill in this form - https://www.icicibank.com/managed-assets/docs/complaint/complaint-form-step2.pdf. Send it to him at the following address: 

    Mr. Subhendu Tripathy,  ICICI Bank Ltd.,  Phone Banking Center, ICICI Bank Tower,  Financial District, Gachibowli, Hyderabad - 500032 

    3. For reporting the issue to the Senior Management of the bank click on ‘Submit QUERY/REQUEST’ option using this link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormTwo.htm Provide the Account/Application Number and Complaint Reference Number of Level 1. In case you do not have the reference number of Level 1 click on the option available for registering complaint without the complaint number of Level 1. 

    Level 3  

    1. In case you don’t get a proper response from the concerned bodies at Level 2 or are not happy with the resolution you can directly report your grievance to the Principal Nodal Officer, Mr. Vinayak M More. Write a letter to him with your grievance in detail and send it to his postal address. Download the form from this link - https://www.icicibank.com/managed-assets/docs/complaint/complaint-form-step3.pdf. Write your grievance in detail and post it to the following address: 

    Mr. Vinayak M More,  Principal Nodal Officer,  ICICI Bank Ltd.,  ICICI Bank Towers,  Bandra Kurla Complex,  Bandra (East), Mumbai - 400051 

    2. Alternately, you can also reach out to Mr. Vinayak M More through this link - https://nli.icicibank.com/NewRetailWeb/loadGrievanceFormThree.htm Click on ‘EMAIL’ to access this form. Provide your Account/Application Number and Level 2 Reference number. Customers who don’t have any previous reference number can also directly write to him about their grievance. You can also call him at or email to vinayak.more@icicibank.com. Within 4 business days, you can expect to get a reply from the concerned body. 

    3. ICICI Bank also has a dedicated Senior Management Grievance Cell to address the complaints of the customers. In case all the above-mentioned options fail to provide you with a satisfactory resolution you can get in touch with the Senior officials of the company. 

    Contact Mr. R. Narayanan, Senior General Manager - Head Retail Loans for Vehicle and Home on 022-39337934 anytime between 10:00 a.m. And 5:00 p.m., except holidays from Monday to Friday. You can also write to him directly at headhomeloans@icicibank.com/headconsumerloans@icicibank.com. You will get a response within 4 working days.   

    4. NRI customers can get in touch with Mr. Sriram H, Head NRI and Remittances on 022-39337933 from Monday to Friday, except for holidays. NRI customers can also directly write to him to headnribanking@icicibank.com. You will get a response within 4 business days.  

    You can also reach out to the zone-wise functioning heads or Retail Business Heads of ICICI Bank. Here are the addresses and contact details:  

    Jurisdiction   Name  Contact Details  
    Head North Zone  Mr. Atul Arora (NCR) General Manager  Tel: 011-33551230   Email: headnorthzone@icicibank.com 
    Mr. Vishal Batra (Rest of North)  Tel: 011-33551230   Email: headnorthzone@icicibank.com 
    Head South Zone  Mr. Viral Rupani General Manager  Tel: 080-33551230  Email: headsouthzone@icicibank.com 
    Mr. Sidharatha Mishra Joint General Manager  Tel: 040-33551230  Email: headeastzone@icicibank.com 
    Head West Zone  Mr. Bharat Sharma (Greater Mumbai)  Tel: 022-33551230  Email: headwestzone@icicibank.com 
    Mr. Raghav Singhal (Rest of West) General Manager  Tel: 022-33551230  Email: headwestzone@icicibank.com 

    You will get a response from the business heads within 4 working days. 

    In case you don’t get a resolution to your satisfaction from all the above-mentioned channels, as a an approach the Banking Ombudsmen of ICICI Bank appointed by the Reserve Bank of India. Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank: 

    Centre   Jurisdiction  
    Ahmedabad   Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu  
    Bengaluru   Karnataka  
    Bhopal   Madhya Pradesh  
    Bhubaneswar   Odisha  
    Chandigarh   Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.  
    Chennai   Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands  
    Guwahati   Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura  
    Hyderabad   Andhra Pradesh and Telangana  
    Jaipur   Rajasthan  
    Kanpur   Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)  
    Kolkata   West Bengal and Sikkim  
    Mumbai   Maharashtra and Goa  
    New Delhi (I)   Delhi  
    Patna   Bihar  
    Thiruvananthapuram   Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).  
    New Delhi (II)   Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh  
    Dehradun   Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)  
    Ranchi   Jharkhand  
    Raipur   Chhattisgarh  
    Jammu   State of Jammu and Kashmir  

    Customer FAQ’s 

    1. Can I apply for a new home loan from ICICI Bank with the help of customer care executives?  

    Yes, you can. You will have to provide some basic details like your take home and gross salary, PAN card number, location of the property, nature of business or income, etc. 

    2. How to check the status report of my loan application online?  

    You can track the status report of your loan application online through the status tracker available here - https://apsweb.icicibank.com/LoanAtClick/CheckStatus.jsp. Insert your application number to get the latest status. 

    3. Does ICICI Bank have missed call banking facility?   

    Yes, they have missed call banking facility. Just give a missed call to 8100881008 and the customer care executives will get in touch with you shortly regarding your home loan. 

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