DCB Bank Home Loan Customer Care

DCB Bank Customer Care IVR Manual

Call 022-6899 7777 or 040-6815 7777. The steps that will follow in the DCB Bank hotline IVR call are:

1. Welcome to DCB Bank. DCB Bank mein aapka svaagat hain.
2. Press 1 for English, 2 for Hindi, 3 for Marathi, 4 for Gujarati, 5 for Tamil, 6 for Telugu, 7 for Kannada, and 8 for Oriya.
3. Choose any language of your choice.
4. Once you select the option, your call will be transferred to a DCB Bank associate. Kindly hold till you are connected to the executive.
5. Speak to the customer care associate and get all your loan-related queries addressed.

Other Ways to Reach DCB Bank Home Loan Hotlines

Points to Remember

The most vital points that you should be aware of while contacting the customer service centre of DCB Bank are as follows:

• You can access the phone banking facility of DCB Bank 24/7 from any country by dialling the number 022-6899 7777 or 040-6815 7777. Non-Resident Indians can call 91-22-61271000 from abroad or 022-68997777 from India.
• To receive a call back from the customer care associates, NRI customers can leave their number in the form available here - https://www.dcbbank.com/lms/nri-leave-your-number
• If you have any general query you can write to the executives at customercare@dcbbank.com. In case of home loan-related queries write directly to loans@dcbbank.com.
• You can also submit a written request or query to the bank through the online complaint form available here - https://www.dcbbank.com/lms/complaint-form
• To activate SMS facility, SMS ‘REG’ to 9821878789 if your mobile number is already updated in the record of the bank. However, non-existing customers will have to submit a separate registration request to the nearest DCB Bank Branch.
• The missed call banking service of DCB Bank is free and can be accessed from any mobile handset, it doesn't require a smartphone.
• To check the balance of your loan account, give a missed call to 7506660011. You will instantly receive the balance detail of your account that is linked to your mobile number.
• You can make a maximum of 5 missed call banking requests in a day.
• You can track the status of your loan application using this tool - https://www.dcbbank.com/cms/showpage/page/track-your-loan-application
• You can avail mobile banking facilities offered by DCB Bank through the DCB Bank Mobile Banking App ’DCB On The Go’.
• While registering a complaint with the Senior officials of DCB Bank, make sure to mention all complaint particulars, your Customer ID, account number, title of the account, branch name, the preferred contact address, telephone number, and email ID.

Redressal of Complaints and Grievance System

If you are having any concerns that need to be addressed, get in touch with the customer care associates of the bank through any of these channels:

• Call the customer service centre and speak to an executive using the phone banking number 022-6899 7777 or 040-6815 7777
• Write your grievance to the bank at customercare@dcbbank.com
• Submit your query/request online using the compliant form available here: https://www.dcbbank.com/lms/complaint-for
• Visit the nearest branch of the bank and get your concerns addressed. Use this branch locator to find the nearest branch - https://www.dcbbank.com/locate/index mode=branch
• Write to the company at this postal address: DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai - 400064, India

In case you register a complaint regarding the services offered by the bank through any of the above-mentioned banking channels and don’t receive a satisfactory resolution you can seek assistance from the Branch Operations Manager (BOM) or Relationship Manager (RM) of the branch where you have an account.

If you don’t get a satisfactory resolution of your grievance from the branch or the customer care centre, you can write to the Regional Officers & the Regional Nodal Officers Numbers from the following table

Regional Officers

Regional Nodal Officers

If you don't find the resolution to your satisfaction or the bank fails to respond to you within 10 working days, you are free to escalate the complaint to the Principal Nodal Officer at the Corporate and Registered Office of the Bank.

In case all the banking channels fail to resolve your concern or grievance within 30 days, or you are dissatisfied with the resolution received, you have the option to approach the Banking Ombudsmen appointed by the Reserve Bank of India for grievance redressal.

You can register your grievance with the Ombudsmen of DCB Bank online using this form: https://www.dcbbank.com/pdfs/FORM-OF-COMPLAINT-(TO-BE-LODGED)-WITH-THE-BANKING-OMBUDSMAN.pdf

Alternately, you could also call them or send a post via mail to their postal addresses.

Here are the addresses and contact details of the Banking Ombudsmen of the bank: