Call 1800 123 5363 or 1800 209 5363. The steps that will follow in the DCB Bank hotline IVR call are:
|Missed Call Banking||7506660011 - (Balance Enquiry )
7506660022 - (Mini Statement)
7506660044 - (Last 1 month’s email statement)
|Online Complaint Form||Register your compalint|
|DCB Bank Mobile Banking App||‘DCB On The Go’|
|DCB Bank Branch Locator||Find your nearest location|
||DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai - 400064, India|
The most vital points that you should be aware of while contacting the customer service centre of DCB Bank are as follows:
If you are having any concerns that need to be addressed, get in touch with the customer care associates of the bank through any of these channels:
In case you register a complaint regarding the services offered by the bank through any of the above-mentioned banking channels and don’t receive a satisfactory resolution you can seek assistance from the Branch Operations Manager (BOM) or Relationship Manager (RM) of the branch where you have an account.
If you don’t get a satisfactory resolution of your grievance from the branch or the customer care centre, you can write to the Regional Officers & the Regional Nodal Officers Numbers from the following table
|Maharashtra||(022) 6599 2132|
|Maharashtra||(022) 6599 2106|
|Maharashtra, Goa and Madhya Pradesh||(022) 6599 2106|
|Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu, West Bengal and Sikkim||(079) 66052582|
|Andhra Pradesh and Telangana||(040) 66143831|
|Karnataka, Kerala and Tamil Nadu||(044) 3072 7607|
|New Delhi, Chandigarh, Haryana, Jammu and Kashmir, Rajasthan, Uttar Pradesh, Uttaranchal, Himachal Pradesh, Noida||(011) 64649098|
|Andhra, Pradesh, Telangana, Karnataka||(040) 66143871|
|Madhya Pradesh, Chattisgarh, Haryana||(0755) 4901122|
|Gujarat, Rajasthan, Maharashtra||(022) 66187111|
|Bangalore||(044) 3072 7607|
|Chennai||(044) 3072 7607|
|Mumbai I||(022) 26363568|
|Mumbai II||(022) 26363568|
|New Delhi I||9152078435|
|New Delhi II||9152078435|
|Thiruvananthapuram||(044) 3072 7607|
If you don't find the resolution to your satisfaction or the bank fails to respond to you within 10 working days, you are free to escalate the complaint to the Principal Nodal Officer at the Corporate and Registered Office of the Bank. Write to him at the following address:
Mr. K B Sharma , DCB Bank Limited,6th Floor, Peninsula Business Park,Tower A, Senapati Bapat Marg,Lower Parel, Mumbai - 400013 , Tel: +91 22 6618 7099
You can also contact the Senior Management of the bank at the Corporate Office. You can expect to get a resolution from the management at this level within 10 working days. Here are the names and contact details of the officials:
|Name and Designation||Contact Details|
|Mr. Murali M. Natrajan Managing Director & Chief Executive Officer (CEO)||Tel: 022 66187004 Email: email@example.com|
|Mr. Bharat Sampat Chief Financial Officer (CFO)||Tel: 022 66187007 Email: firstname.lastname@example.org|
|Mr. Praveen Kutty Head of Retail and SME Banking||Tel: 022 66187010 Email: email@example.com|
|Mr. R. Venkattesh Head Operations, Technology and HR||Tel: 022 66448001 Email: firstname.lastname@example.org|
|Mr. Rajesh Verma Head of Treasury, Corporate Banking, FIG and Trade Finance||Tel: 022 66187024 Email: email@example.com|
|Mr. J. K. Vishwanath Head of Corporate Banking||Tel: 022 66848203 Email: firstname.lastname@example.org|
|Mr. Abhijit Bose Chief Credit Officer||Tel: 011 66133465 Email: email@example.com|
|Ms. Anuradha T P Chief Internal Auditor||Tel: 080 67350362 Email: firstname.lastname@example.org|
|Ms. Meghana Rao Head of Branch Operations||Tel: 022 66187184 Email: email@example.com|
|Ms. Rubi Chaturvedi Company Secretary||Tel: 022 66187116 Email: firstname.lastname@example.org|
In case all the banking channels fail to resolve your concern or grievance within 30 days, or you are dissatisfied with the resolution received, you have the option to approach the Banking Ombudsmen appointed by the Reserve Bank of India for grievance redressal.
You can register your grievance with the Ombudsmen of DCB Bank online using this form: https://www.dcbbank.com/pdfs/FORM-OF-COMPLAINT-(TO-BE-LODGED)-WITH-THE-BANKING-OMBUDSMAN.pdf
Alternately, you could also call them or send a post via mail to their postal addresses.
Here are the addresses and contact details of the Banking Ombudsmen of the bank:
|Ahmedabad||C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad - 380 009 STD Code: 079 Tel. No. 26582357/26586718 Fax No. 26583325 Email: email@example.com||Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu|
|Bengaluru||C/o Reserve Bank of India 10/3/8, Nrupathunga Road, Bengaluru - 560 001 STD Code: 080 Tel. No. 22210771/22275629 Fax No. 22244047 Email: firstname.lastname@example.org||Karnataka|
|Bhopal||C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal - 462 011 STD Code: 0755 Tel. No. 2573772/2573776 Fax No. 2573779 Email: email@example.com||Madhya Pradesh|
|Bhubaneswar||C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar - 751 001 STD Code: 0674 Tel. No. 2396207/2396008 Fax No. 2393906 Email: firstname.lastname@example.org||Odisha|
|Chandigarh||C/o Reserve Bank of India, 4th Floor, Sector 1, Chandigarh Tel. No. 0172 – 2721109 Fax No. 0172 - 2721880 Email: email@example.com||Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.|
|Chennai||C/o Reserve Bank of India, Fort Glacis, Chennai - 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488 Email: firstname.lastname@example.org||Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands|
|Guwahati||C/o Reserve Bank of India, Station Road, Pan Bazar Guwahati - 781 001 STD Code: 0361 Tel.No.2542556/2540445 Fax No. 2540445 Email: email@example.com||Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura|
|Hyderabad||C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad - 500 004 STD Code: 040 Tel. No. 23210013/23243970 Fax No. 23210014 Email: firstname.lastname@example.org||Andhra Pradesh and Telangana|
|Jaipur||C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur - 302 004 STD Code: 0141 Tel. No. 0141-5107973 Fax No. 0141-2562220 Email: email@example.com||Rajasthan|
|Kanpur||C/o Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur - 208 001 STD Code: 0512 Tel. No. 2306278/2303004 Fax No. 2305938 Email: firstname.lastname@example.org||Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)|
|Kolkata||C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata - 700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899 Email: email@example.com||West Bengal and Sikkim|
|Mumbai||C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai - 400 008 STD Code: 022 Tel No. 23022028 Fax: 23022024 Email: firstname.lastname@example.org||Maharashtra and Goa|
|New Delhi (I)||C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445/23710882 Fax No. 23725218 Email: email@example.com||Delhi|
|Patna||C/o Reserve Bank of India, Patna - 800 001 STD Code: 0612 Tel. No. 2322569/2323734 Fax No. 2320407 Email: firstname.lastname@example.org||Bihar|
|Thiruvananthapuram||C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram - 695 033 STD Code: 0471 Tel. No. 2332723/2323959 Fax No. 2321625 Email: email@example.com||Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).|
|New Delhi (II)||C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19 Email: firstname.lastname@example.org||Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh|
|Dehradun||C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135 Telephone: 2742003 Fax: 2742001 Email: email@example.com||Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)|
|Ranchi||C/o Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand - 834001 STD Code: 0651 Telephone: 2210512 Fax: 2210511 Email: firstname.lastname@example.org||Jharkhand|
|Raipur||C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur - 492013 STD Code: 0771 Telephone: 2242566 Fax: 2242566 Email: email@example.com||Chhattisgarh|
|Jammu||C/o Reserve Bank of India, Rail Head Complex, Jammu - 180012 STD Code: 0191 Telephone: 2477617 Fax: 2477219 Email: firstname.lastname@example.org||State of Jammu and Kashmir|
1. From where can I download the DCB Bank mobile banking app ?
The app can be downloaded directly from the Play Store by Android users. iOS users can download the app from the App Store with their registered Apple ID.
2. What is the key SMS text to be used for seeking help on DCB Bank SMS facility ?
Send 'H' to the dedicated SMS banking number to get help on DCB Bank’s SMS facility.
3. How to avail DCB personal internet banking services ?
In order to avail DCB personal internet banking, log in to your DCB Bank account through this link - https://pib.dcbbank.com/corp/AuthenticationController __START_TRAN_FLAG__=Y&FORMSGROUP_ID__=AuthenticationFG&__EVENT_ID__=LOAD&FG_BUTTONS__=LOAD&ACTION.LOAD=Y&AuthenticationFG.LOGIN_FLAG=1&BANK_ID=072&LANGUAGE_ID=001
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