A "low interest" loan shouldn't mean you have very little interest in paying it back!
  • DCB Bank Home Loan Customer Care

    Toll-Free Number 18001235363
    18002095363
    Chargeable number for customers abroad 912261271000

    DCB Bank Customer Care IVR Manual

    Call 1800 123 5363 or 1800 209 5363. The steps that will follow in the DCB Bank hotline IVR call are:

    1. Welcome to DCB Bank. DCB Bank mein aapka svaagat hain.
    2. Press 1 for English, 2 for Hindi, 3 for Marathi, 4 for Gujarati, 5 for Tamil, 6 for Telugu, 7 for Kannada, and 8 for Oriya.
    3. Choose any language of your choice.
    4. Once you select the option, your call will be transferred to a DCB Bank associate. Kindly hold till you are connected to the executive.
    5. Speak to the customer care associate and get all your loan-related queries addressed.

    Other Ways to Reach DCB Bank Home Loan Hotlines

    Missed Call Banking 7506660011 - (Balance Enquiry )
    7506660022 - (Mini Statement)
    7506660044 - (Last 1 month’s email statement)
    Online Complaint Form Register your compalint
    DCB Bank Mobile Banking App ‘DCB On The Go’
    Email
    • For NRI customers: nri@dcbbank.com
    • For Resident customers: customercare@dcbbank.com
    • For loan account-related queries: loans@dcbbank.com
    DCB Bank Branch Locator Find your nearest location
    • Postal Address
    DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai - 400064, India

    Points to Remember

    The most vital points that you should be aware of while contacting the customer service centre of DCB Bank are as follows:

    • You can access the phone banking facility of DCB Bank 24/7 from any country by dialling the number +91 22 61271000. Customers based overseas can also call 1800 123 5363 or 1800 209 5363 for loan assistance.
    • To receive a call back from the customer care associates, NRI customers can leave their number in the form available here - https://www.dcbbank.com/lms/nri-leave-your-number
    • If you have any general query you can write to the executives at customercare@dcbbank.com. In case of home loan-related queries write directly to loans@dcbbank.com.
    • You can also submit a written request or query to the bank through the online complaint form available here - https://www.dcbbank.com/lms/complaint-form
    • To activate SMS facility, SMS ‘REG’ to 9821878789 if your mobile number is already updated in the record of the bank. However, non-existing customers will have to submit a separate registration request to the nearest DCB Bank Branch.
    • The missed call banking service of DCB Bank is free and can be accessed from any mobile handset, it doesn't require a smartphone.
    • To check the balance of your loan account, give a missed call to 7506660011. You will instantly receive the balance detail of your account that is linked to your mobile number.
    • You can make a maximum of 5 missed call banking requests in a day.
    • You can track the status of your loan application using this tool - https://www.dcbbank.com/cms/showpage/page/track-your-loan-application
    • You can avail mobile banking facilities offered by DCB Bank through the DCB Bank Mobile Banking App ’DCB On The Go’.
    • While registering a complaint with the Senior officials of DCB Bank, make sure to mention all complaint particulars, your Customer ID, account number, title of the account, branch name, the preferred contact address, telephone number, and email ID.

    Redressal of Complaints and Grievance System

    If you are having any concerns that need to be addressed, get in touch with the customer care associates of the bank through any of these channels:

    • Call the customer service centre and speak to an executive using the phone banking number 1800 209 5363/1800 209 5363.
    • Write your grievance to the bank at customercare@dcbbank.com
    • Submit your query/request online using the compliant form available here: https://www.dcbbank.com/lms/complaint-for
    • Visit the nearest branch of the bank and get your concerns addressed. Use this branch locator to find the nearest branch - https://www.dcbbank.com/locate/index mode=branch
    • Write to the company at this postal address: DCB Bank Limited, P.O. Box No. 7643, Malad (West), Mumbai - 400064, India

    In case you register a complaint regarding the services offered by the bank through any of the above-mentioned banking channels and don’t receive a satisfactory resolution you can seek assistance from the Branch Operations Manager (BOM) or Relationship Manager (RM) of the branch where you have an account.

    If you don’t get a satisfactory resolution of your grievance from the branch or the customer care centre, you can write to the Regional Officers & the Regional Nodal Officers Numbers from the following table

    Regional Officers

    Jurisdiction Contact details
    Maharashtra (022) 6599 2132
    Maharashtra (022) 6599 2106
    Maharashtra, Goa and Madhya Pradesh (022) 6599 2106
    Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu, West Bengal and Sikkim (079) 66052582
    Andhra Pradesh and Telangana (040) 66143831
    Karnataka, Kerala and Tamil Nadu (044) 3072 7607
    New Delhi, Chandigarh, Haryana, Jammu and Kashmir, Rajasthan, Uttar Pradesh, Uttaranchal, Himachal Pradesh, Noida (011) 64649098
    Odisha (0674) 3057040
    Andhra, Pradesh, Telangana, Karnataka (040) 66143871
    Madhya Pradesh, Chattisgarh, Haryana (0755) 4901122
    Gujarat, Rajasthan, Maharashtra (022) 66187111

    Regional Nodal Officers

    Ahmedabad (079) 66052582
    Bangalore (044) 3072 7607
    Bhopal (0755) 4901122
    Bhubaneshwar (0674) 3057040
    Chandigarh 9152078435
    Chennai (044) 3072 7607
    Dehradun 9152078435
    Hyderabad (040) 67414602
    Jaipur 9152078435
    Kanpur 9152078435
    Kolkata 7304507906
    Mumbai I (022) 26363568
    Mumbai II (022) 26363568
    New Delhi I 9152078435
    New Delhi II 9152078435
    Patna 7304507906
    Raipur (0755) 4901122
    Thiruvananthapuram (044) 3072 7607

    If you don't find the resolution to your satisfaction or the bank fails to respond to you within 10 working days, you are free to escalate the complaint to the Principal Nodal Officer at the Corporate and Registered Office of the Bank. Write to him at the following address:

    Mr. K B Sharma , DCB Bank Limited,6th Floor, Peninsula Business Park,Tower A, Senapati Bapat Marg,Lower Parel, Mumbai - 400013 , Tel: +91 22 6618 7099

    You can also contact the Senior Management of the bank at the Corporate Office. You can expect to get a resolution from the management at this level within 10 working days. Here are the names and contact details of the officials:

    Name and Designation Contact Details
    Mr. Murali M. Natrajan Managing Director & Chief Executive Officer (CEO) Tel: 022 66187004 Email: muralim.natrajan@dcbbank.com
    Mr. Bharat Sampat Chief Financial Officer (CFO) Tel: 022 66187007 Email: bharatsampat@dcbbank.com
    Mr. Praveen Kutty Head of Retail and SME Banking Tel: 022 66187010 Email: praveenkutty@dcbbank.com
    Mr. R. Venkattesh Head Operations, Technology and HR Tel: 022 66448001 Email: rvenkattesh@dcbbank.com
    Mr. Rajesh Verma Head of Treasury, Corporate Banking, FIG and Trade Finance Tel: 022 66187024 Email: rajesh.verma@dcbbank.com
    Mr. J. K. Vishwanath Head of Corporate Banking Tel: 022 66848203 Email: vishwanath.jk@dcbbank.com
    Mr. Abhijit Bose Chief Credit Officer Tel: 011 66133465 Email: abhijitbose@dcbbank.com
    Ms. Anuradha T P Chief Internal Auditor Tel: 080 67350362 Email: anuradha.tp@dcbbank.com
    Ms. Meghana Rao Head of Branch Operations Tel: 022 66187184 Email: meghana.rao@dcbbank.com
    Ms. Rubi Chaturvedi Company Secretary Tel: 022 66187116 Email: rubi.chaturvedi@dcbbank.com

    In case all the banking channels fail to resolve your concern or grievance within 30 days, or you are dissatisfied with the resolution received, you have the option to approach the Banking Ombudsmen appointed by the Reserve Bank of India for grievance redressal.

    You can register your grievance with the Ombudsmen of DCB Bank online using this form: https://www.dcbbank.com/pdfs/FORM-OF-COMPLAINT-(TO-BE-LODGED)-WITH-THE-BANKING-OMBUDSMAN.pdf

    Alternately, you could also call them or send a post via mail to their postal addresses.

    Here are the addresses and contact details of the Banking Ombudsmen of the bank:

    Centre Address Jurisdiction
    Ahmedabad C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad - 380 009 STD Code: 079 Tel. No. 26582357/26586718 Fax No. 26583325 Email: boahmedabad@rbi.org.in Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
    Bengaluru C/o Reserve Bank of India 10/3/8, Nrupathunga Road, Bengaluru - 560 001 STD Code: 080 Tel. No. 22210771/22275629 Fax No. 22244047 Email: bobangalore@rbi.org.in Karnataka
    Bhopal C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal - 462 011 STD Code: 0755 Tel. No. 2573772/2573776 Fax No. 2573779 Email: bobhopal@rbi.org.in Madhya Pradesh
    Bhubaneswar C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar - 751 001 STD Code: 0674 Tel. No. 2396207/2396008 Fax No. 2393906 Email: bobhubaneswar@rbi.org.in Odisha
    Chandigarh C/o Reserve Bank of India, 4th Floor, Sector 1, Chandigarh Tel. No. 0172 – 2721109 Fax No. 0172 - 2721880 Email: bochandigarh@rbi.org.in Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.
    Chennai C/o Reserve Bank of India, Fort Glacis, Chennai - 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488 Email: bochennai@rbi.org.in Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands
    Guwahati C/o Reserve Bank of India, Station Road, Pan Bazar Guwahati - 781 001 STD Code: 0361 Tel.No.2542556/2540445 Fax No. 2540445 Email: boguwahati@rbi.org.in Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura
    Hyderabad C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad - 500 004 STD Code: 040 Tel. No. 23210013/23243970 Fax No. 23210014 Email: bohyderabad@rbi.org.in Andhra Pradesh and Telangana
    Jaipur C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur - 302 004 STD Code: 0141 Tel. No. 0141-5107973 Fax No. 0141-2562220 Email: bojaipur@rbi.org.in Rajasthan
    Kanpur C/o Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur - 208 001 STD Code: 0512 Tel. No. 2306278/2303004 Fax No. 2305938 Email: bokanpur@rbi.org.in Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Kolkata C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata - 700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899 Email: bokolkata@rbi.org.in West Bengal and Sikkim
    Mumbai C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai - 400 008 STD Code: 022 Tel No. 23022028 Fax: 23022024 Email: bomumbai@rbi.org.in Maharashtra and Goa
    New Delhi (I) C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445/23710882 Fax No. 23725218 Email: bonewdelhi@rbi.org.in Delhi
    Patna C/o Reserve Bank of India, Patna - 800 001 STD Code: 0612 Tel. No. 2322569/2323734 Fax No. 2320407 Email: bopatna@rbi.org.in Bihar
    Thiruvananthapuram C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram - 695 033 STD Code: 0471 Tel. No. 2332723/2323959 Fax No. 2321625 Email: bothiruvananthapuram@rbi.org.in Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).
    New Delhi (II) C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19 Email: bonewdelhi2@rbi.org.in Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh
    Dehradun C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135 Telephone: 2742003 Fax: 2742001 Email: bodehradun@rbi.org.in Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Ranchi C/o Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand - 834001 STD Code: 0651 Telephone: 2210512 Fax: 2210511 Email: boranchi@rbi.org.in Jharkhand
    Raipur C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur - 492013 STD Code: 0771 Telephone: 2242566 Fax: 2242566 Email: boraipur@rbi.org.in Chhattisgarh
    Jammu C/o Reserve Bank of India, Rail Head Complex, Jammu - 180012 STD Code: 0191 Telephone: 2477617 Fax: 2477219 Email: bojammu@rbi.org.in State of Jammu and Kashmir

    Customer FAQ’s

    1. From where can I download the DCB Bank mobile banking app ?

    The app can be downloaded directly from the Play Store by Android users. iOS users can download the app from the App Store with their registered Apple ID.

    2. What is the key SMS text to be used for seeking help on DCB Bank SMS facility ?

    Send 'H' to the dedicated SMS banking number to get help on DCB Bank’s SMS facility.

    3. How to avail DCB personal internet banking services ?

    In order to avail DCB personal internet banking, log in to your DCB Bank account through this link - https://pib.dcbbank.com/corp/AuthenticationController __START_TRAN_FLAG__=Y&FORMSGROUP_ID__=AuthenticationFG&__EVENT_ID__=LOAD&FG_BUTTONS__=LOAD&ACTION.LOAD=Y&AuthenticationFG.LOGIN_FLAG=1&BANK_ID=072&LANGUAGE_ID=001

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

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