DBS Bank Home Loan Customer Care

DBS Bank Customer Care IVR Manual

1. 1860 267 1234 if you reside in India or +91 44 6685 4555 for overseas customers. The steps that you have to follow are:
2. Welcome to DBS Bank. Please listen to the options carefully before selecting.
3. Press 1 for English and 2 for Hindi.
4. Once the language has been selected, you are presented with the following options:
• Press 1 for enquiries about DBS Bank wholly-owned Indian subsidiary
• Press 2 if you have a DBS Digibank account
• Press 3 for queries on DBS treasures, NRI, or branch banking account
5. Press any of the numbers to talk to their customer care executive directly and voice out your concerns.
6. You will get a swift response from their customer care team.

Other Ways to Reach DBS Bank Home Loan Hotlines

Email address: customercareindia@dbs.com

DBS Bank is headquartered in Singapore. The branch addresses located in India have been mentioned below along with phone numbers:

Points to Remember

Here are some important things to know about contacting DBS Bank Customer Care Centre:

Redressal of Complaints and Grievance System

DBL Bank’s Grievance Redressal Policies have been mentioned below:

• All customers are provided with fair treatment.
• Issues and grievances raised by customers are handled in a courteous and timely manner.
• If a complaint has not been resolved, the concerned customer is provided with avenues thereafter to escalate their issue within the organisation.
• DBS Bank operates without any prejudice and works solely towards their customers’ interests.

Channels

• If at any point you feel like the customer care department is not able to resolve your grievance/issue, you can use the below-mentioned channels to escalate the matter:
• Customer Care: You can call on their 24-hour toll-free helpline numbers 1800 209 4555 / 1860 267 1234 to get swift assistance. Customers living overseas can contact the customer care department on +91 44 6685 4555.
• Business Care: Corporate customers of DBS Bank can call the business care number which is 1800 103 6500 / 1800 419 9500. Corporate customers living overseas can call the number +91 44 4334 6600. Business care department operates from Monday to Friday from 10:00 a.m. to 7:00 p.m. (except on public holidays).
• Customers can also email their queries/grievances and issues on the email ID customercareindia@dbs.com.
• Corporate customers can send an email to BusinessCarein@dbs.com.
• In case you have not received a satisfactory response, you can escalate the matter to DBS Bank’s Customer Service Managers stating the details of your complaint. They will respond to your grievance within a timeframe of 3 working days.

Levels of Escalation

• Level 1 – Branch Managers/City Heads: In case the Customer Service Manager/s fails to provide a satisfactory solution to your grievance or is unable to contact you within 3 days, you can write to your respective City Head/Branch Manager stating the nature and details of the complaint. You will receive a response from your City Head within a period of 3 days. It is important that you make a note of your complaint reference number so that your City Head is able to understand your grievance in a better way.
• Level 2 – Nodal Officer: If you are not satisfied with the resolution provided by your City Head, you can write to the Nodal Officer. Your complaint at this level will be resolved within a period of 7 days.
• Level 3 – Senior Management: If the Nodal Officer fails to give you a satisfactory response or does not respond within 7 days, you can get in touch with DBS Bank’s Senior Management.

Customer Service Committees of DBS Bank

DBS Bank has established three customer service committees for swift redressal of complaints and grievances. These are:

• Branch Level Customer Service Meetings
• Standing Committee on Customer Service
• Customer Service Committee of the Board (CSCB)