DBS is the ideal choice for first-time home buyers as they offer a plethora of home loan options to match your needs and requirements. Customers can avail attractive interest rates for home loans at DBS for purchase of property or flat, either under construction or fully ready.
Calling on the hotline number of DBS is the easiest way to get your query or complaint across. The hotline numbers are as follows:
You can visit the nearest branch to register a complaint, if you have any, directly at the bank. You can also write to Customer Service Managers of the company, explaining the issue that needs to be resolved.
The official website of DBS allows its customers to drop in their details, enabling company’s executive to contact you based on your requirement. You can choose the mode of contact, either email or phone.
Upon making a complaint using any of the above modes, the solution is provided within three working days.
If the complaint is not resolved within the said time, it can be escalated to the following levels:
Level 1 escalation: In case you do not receive a response after making a complaint or you are dissatisfied with the response given to you, you can write a written complaint in detail to the Branch Head or the City Business Head of DBS.
You must mention the complaint reference number provided earlier. The issue should be resolved in three days from the complaint.
Level 2 escalation: If you are still unhappy with the response, you can approach the Nodal officer at the below address:
Nodal Officer:DBS Bank Ltd. 221, Dr. D.N. Road, Fort House, Fort Mumbai – 400 001
DBS Bank Email: email@example.com
Your issue should be resolved within a week’s span.
Level 3 escalation: If there is no solution provided within a week or you do not find the solution helpful, you can contact the Senior Management at DBS, which can also take a week from the day of complaint.
Level 4 escalation: The next step would be to write the complaint and send it to the Managing Director and Chief Operating Officer.
Level 5 escalation: In case the solution is not provided within seven days, you can then contact the CEO and GM of the organization.
The final step would be to write to the Banking Ombudsman, if the above mentioned processes do not work.